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Care Home Owned by Exclusive Care Group in Cleveland & Teesside

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8.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Exclusive Care Group in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Exclusive Care Group are showing below.

View the details of all 4 locations (with 113 reviews) owned by Exclusive Care Group

Exclusive Care Group Locations in Cleveland & Teesside (1)

 - Browse 1 Care Home owned by Exclusive Care Group in Cleveland & Teesside
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Silver Mews Care Home
1 Deal Road, Redcar TS10 2RG 
8.5 15 reviews
Silver Mews Care Home, Redcar, Cleveland & Teesside
"My Mam, has never been better since she was admitted into Silver Mews Care Home. She has been there almost a year, and my family are…"   Read all 15 reviews
  • from £1,210 / week
  • 41 Rooms
Location Type Care Home

Silver Mews Care Home is a 41-bed care home in the seaside town of Redcar. The care home offers residential care, dementia care and respite care. Situated near Stockton and Middlesbrough, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Exclusive Care Group Reviews in Cleveland & Teesside (15)

8.8

Exclusive Care Group has a Group Review Score of 8.8 (8.824) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exclusive Care Group must have a Review Score.

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Review of

Silver Mews Care Home

from D B (Friend of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I feel there are several areas that need urgent attention. Some staff members are kind and try their best, there are far too many delays in responding to residents' needs, which can cause resident and relative distress. The sickness and turnover of staff has caused inconsistent care on many occasions,
also activities for bedbound residents are limited, leaving many without meaningful engagement during the day. Communication with families could also be improved, as updates are often unclear or delayed e.g. recent CQC Rating. Regrettably in the last 18 months I understand many complaints have had to be taken out by as relatives and residents trust has been eroded by management team, as they have not always delivered timely meaningful results to many safeguarding and internal issues. On a positive note the outside garden is a pleasant space and the internal decor is very pleasant.
Reply from Sandra Carr, Operations Director at Silver Mews Care HomeThank you for your response - we would like to respond as below
The Care industry is well known for having high sickness and turnover of staff and we can confirm that our turnover of staff is actually below the national level of 34.4%
We can confirm that we have two activities persons and one to one sessions are held with those residents that wish to engage with social activities
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Review of

Silver Mews Care Home

from Geraldine B (Daughter of Resident) published on 10 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mam has moved out from Silvermews after 3 years with the last 18 months consisting of constant issues and multiple safeguarding issues regarding missed prescribed medications, poor care and certain staff members poor attitude. The difference at the new care home is incredible and mam is engaging
in meals and activities again within 24 hours. Food is very poor at Silvermews and generally cold most of the time and with no real variety. If you just want transactional care, medicating, toileting and feeding then use Silvermews. If you want real love, care and attention to detail look at other Care homes as they is far far better out there. Our family now feel relaxed and content that Mam is now getting the care and attention she needs.
Reply from Sandra Carr, Consultant at Silver Mews Care HomeWe would like to respond in the following way
Resident was moved from the home due to a reaassessment of need with various professionals and transfered to another home.
We have responded and been reactive to all concerns raised in a timely and professional manner
The home has two fully qualified chefs and the food standards are no longer an issue and have not been for over 6 months
We wish the resident and her family all the best in her new home and understand the upset that the move has caused but fully refute the review which has been written in conjunction with other family members and a previous review.
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Review of

Silver Mews Care Home

from Gary K (Son of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Well, where do I begin following on from my previous review it just gets worse. After raising multiple complaints regarding poor care and inadequate practice and poor behaviour in line with the home's complaints procedures I was served with a 28 day notice for my 86 year old mother who was in their
so called care home for nearly 3 years. The notice was served by a quick phone call and a follow up email. No formal meeting was arranged to discuss the situation. The appalling management and upper management should be ashamed of how they supposedly run the home on a shoestring budget. Poor food which is often inedible and cold but is never acted on or improved and this has been apparent for nearly 2 years. Poor attitude of staff with personal opinions and oversharing information about themselves and other residents is utterly appalling. However I am pleased to say my loved one is moving to a much better place with a good rating not a needs improvement in practically all areas.
Reply from Sandra Carr, Consultant at Silver Mews Care HomeWe would like to respond to the review with the following response
To clarify, the Resident was not given notice due to complaints received. A full review was undertaken by the mental health team, Social worker and the management team and it was agreed that Silver Mews could no longer provide the care that the resident required. This was discussed with family and professionals at a formal meeting with the relevant parties.
We have responded and been reactive to all concerns raised in a timely and professional manner and improvements made where needed
We wish the resident and her family all the best in her new home
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Review of

Silver Mews Care Home

from E S (Niece of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Silver Mews 3 months ago, my aunt and all her family have been made welcome. The staff are like an extended family or friends to her. She has become to think of Silver Mews as her home. We are really happy with what we have seen. Thank you for all the love and care that you show her.
Reply from Sandra Carr, Consultant Operations Director at Silver Mews Care HomeMany thank for taking the time to complete the survey, it is most appreciated
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Review of

Silver Mews Care Home

from Chris C (Son of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam,
has never been better since she was admitted into Silver Mews Care Home. She has been there almost a year, and my family are thrilled at the wonderful care she is given on a daily basis. The home is such a lovely place to visit, and is always immaculate. The staff are very friendly, attentive,
and approachable. My Mam likes to watch tv in her room, but she does have the options of activities with the other residents if she wishes. We made such a good choice in choosing this home for her. Our thanks to the manager and her team, would strongly recommend this home. Thanks again.
Reply from Sandra Carr, Consultant Operations Director at Silver Mews Care HomeMany thanks for taking time to complete the survey, it is apprectiated
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Review of

Silver Mews Care Home

from E M (Son of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, spotless clean, staff always go out of their way 'above and beyond' the personal touch was always at the forefront of the staff and duty of care was heart warming. Would definitely recommend.
Reply from Sandra Carr, Consultant Operations Director at Silver Mews Care HomeThanks for taking the time to complete the survey, it is most appreciated.
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Review of

Silver Mews Care Home

from W L (Son of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very hard to please but he is being looked after so well. Cannot praise staff enough as they go over and beyond. Thanks to everyone for kindness and patience.
Reply from Sandra Carr, Consultant Operations Director at Silver Mews Care HomeMany thanks for taking the time to complete the survey, it is most appreciated
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Review of

Silver Mews Care Home

from Janet H (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother seems to be very happy in the home. The carers are really thoughtful and caring. The carers and management have dealt quickly and considerately with any concerns we have had. Regular activities take place, which are enjoyable for both residents family. The home is clean and well looked after.
I can't fault anything.
Reply from Sandra Carr, Consultant Operations Director at Silver Mews Care HomeMany thanks for taking the time to send your comments, it is most appreciated.
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Review of

Silver Mews Care Home

from D D (Respite Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I think staff could do with training on palliative care this goes for any care home. Care from some staff is excellent I couldn't say a bad word. However some staff need extra training immensely lack of empathy and compassion. Phones should be away not on any person! And a routine needs to be in place
with /residents checks , care , hygiene! Also uniform should be compulsory.
Reply from Sandra Carr, Operations Director at Silver Mews Care HomeMany thanks for taking the time to complete the survey and we apprectiate you honest feedback. I have taken your comments on board and shared these with the Home Manager, Laura and the Operations Manager and they will address all the concerns you have highlighted
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Review of

Silver Mews Care Home

from Linda M (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed. All staff are wonderful, helpful and kind. I have noticed changes taking place since January. Improving all the time.
Reply from Sandra Carr, Operations Director at Silver Mews Care HomeThank you for taking time to complete this review, it is appreciated
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Review of

Silver Mews Care Home

from D D (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff care, friendly, helpful above and beyond. Lovely management. Could not fault staff. Downside not all staff wear a uniform which can be confusing not knowing that they are staff or they could be visitors. Also its not very hygienic.
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Review of

Silver Mews Care Home

from A S (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home provides good care for my mother. She enjoys living here and it is a great help to the family knowing she is content and cared for. The home provides a warm, friendly and clean environment. Would recommend.
Reply from Sandra Carr, Operations Director (consultant) at Silver Mews Care HomeMany thanks for your response, it is good to hear that you are happy with the care provided.
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Review of

Silver Mews Care Home

from Mary L (Friend of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a good friend, and I found the home to be first-class. The food was lovely and of a very high standard and looked lovely. She is very happy to go back into the home when her family next go on holiday.
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Review of

Silver Mews Care Home

from Kenneth L (Friend of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is being looked after so well.
Silver Mews has such a helpful manager, and the staff are so friendly.
The bedrooms are well set out, and the decor is lovely.
The food is well prepared and apparently tastes scrummy.
I cannot believe how lovely the care home is, and it is a pleasure to
visit.
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Review of

Silver Mews Care Home

from Jacqueline O (Friend of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has just moved here; it's a beautiful place, everything is so new and very clean, bright and cosy. The staff are so kind, helpful and friendly. Would highly recommend this amazing care home; it's like a home-from-home.
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