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Care Home Owned by Exclusive Care Group in Cleveland & Teesside

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8.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Exclusive Care Group in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Exclusive Care Group are showing below.

View the details of all 4 locations (with 92 reviews) owned by Exclusive Care Group

Exclusive Care Group Locations in Cleveland & Teesside (1)

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1 Care Home owned by Exclusive Care Group in Cleveland & Teesside
Silver Mews Care Home

1 Deal Road, Redcar TS10 2RG 

7.8 8 reviews
"Excellent staff care, friendly, helpful above and beyond. Lovely management. Could not fault staff. Downside not all staff wear a uniform…"   Read all 8 reviews
Location Type Care Home

Silver Mews Care Home is a 41-bed care home in the seaside town of Redcar. The care home offers residential care, dementia care and respite care. Situated near Stockton and Middlesbrough, the care home has a team of trained, dedicated staff focused… Read more about Silver Mews Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 41 Rooms from £1,155 / week

Exclusive Care Group Reviews in Cleveland & Teesside (8)

8.4

Exclusive Care Group has a Group Review Score of 8.4 (8.412) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exclusive Care Group must have a Review Score.

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Reviewer Connection to Exclusive Care Group
  • 3
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  • 2
Review of

Silver Mews Care Home

from D D (Respite Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I think staff could do with training on palliative care this goes for any care home. Care from some staff is excellent I couldn't say a bad word. However some staff need extra training immensely lack of empathy and compassion. Phones should be away not on any person! And a routine needs to be in place
with /residents checks , care , hygiene! Also uniform should be compulsory.
Reply from Sandra Carr, Operations Director at Silver Mews Care Home

Many thanks for taking the time to complete the survey and we apprectiate you honest feedback. I have taken your comments on board and shared these with the Home Manager, Laura and the Operations Manager and they will address all the concerns you have highlighted

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Review of

Silver Mews Care Home

from Linda M (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed. All staff are wonderful, helpful and kind. I have noticed changes taking place since January. Improving all the time.
Reply from Sandra Carr, Operations Director at Silver Mews Care Home

Thank you for taking time to complete this review, it is appreciated

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Review of

Silver Mews Care Home

from D D (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff care, friendly, helpful above and beyond. Lovely management. Could not fault staff. Downside not all staff wear a uniform which can be confusing not knowing that they are staff or they could be visitors. Also its not very hygienic.
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Review of

Silver Mews Care Home

from A S (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home provides good care for my mother. She enjoys living here and it is a great help to the family knowing she is content and cared for. The home provides a warm, friendly and clean environment. Would recommend.
Reply from Sandra Carr, Operations Director (consultant) at Silver Mews Care Home

Many thanks for your response, it is good to hear that you are happy with the care provided.

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Review of

Silver Mews Care Home

from Mary L (Friend of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a good friend, and I found the home to be first-class. The food was lovely and of a very high standard and looked lovely. She is very happy to go back into the home when her family next go on holiday.
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Review of

Silver Mews Care Home

from Kenneth L (Friend of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is being looked after so well.
Silver Mews has such a helpful manager, and the staff are so friendly.
The bedrooms are well set out, and the decor is lovely.
The food is well prepared and apparently tastes scrummy.
I cannot believe how lovely the care home is, and it is a pleasure to
visit.
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Review of

Silver Mews Care Home

from Gary K (Respite Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just had two weeks of respite, and it has been outstanding. The care and staff have been the best we have ever experienced. I was fully confident my mum was well looked after at all times. The food was excellent, and the hygiene was exceptional. This will be our only choice for respite in
future. Do not hesitate to use this excellent home. Thanks so much for a brilliant respite experience for my mam and myself.
Reply from Sandra Carr, Operations Director at Silver Mews Care Home

Many thanks for taking the time to complete the review and for the great feedback, it is most appreciated.

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Review of

Silver Mews Care Home

from Jacqueline O (Friend of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has just moved here; it's a beautiful place, everything is so new and very clean, bright and cosy. The staff are so kind, helpful and friendly. Would highly recommend this amazing care home; it's like a home-from-home.
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Awards / Recognitions (0)

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