Care Home Owned by Exclusive Care Group in Lanarkshire

care respect and dignity. Residents are happy and look upon the place as home. Residents and family and friends are kept well informed as to treatments being given. Well done to all staff including cleaning and maintenance on a very well run establishment.

the surrounding areas, Carrickstone was far better than anywhere else. Professionalism by all staff is unbeatable, great teamwork, happy staff and very respectful to residents and family and friends, peace of mind. Unfortunately the care home mini bus has not been on the road for many months which was godsend to help residents get out into the public , see different areas and get fresh air, the manager is taking this up with the Lloyd the CEO.On another issue the puddings were taken off the menu at meal times seemingly due to wastage, i informed care home that elderly residents some times need this as they may not be big main meal eaters , they have informed me that the pudding are now offered at a later stage in the day to see if residents are wanting them, but i'm still waiting to see or hear of this happen.Thank you.

Doctors, dentists, opticians, chiropodists etc have all visited him, with resulting timely treatment and follow-up. The burden of frequent phone calls and visits (sometime including stressful long journeys) to other healthcare facilities has been greatly reduced.

In addition to this, and more importantly, are the interactions between my father and the staff at Carrickstone. He is treated with respect and as an individual. These staff members include those from all departments within the home (catering, housekeeping, carers, nursing, administration, maintenance and activities staff).

We have felt a sense of belonging and reassurance that my father is in good and caring hands.

the day , I do however take biscuits and chocolates , coffee up for her at every visit.
The turn over in the washing is slow I believe they have had issues with the washing machines, hopefully that has been resolved.

for everyone.
From day one, my mother-in-law was treated with compassion and respect. She was made to feel loved and cared for by this fantastic group of people. She passed away peacefully and with dignity on the 8th of October. Staff members attended her funeral service.
It is impossible to explain just how grateful we are to this amazing group of people. Although it was for a relatively short time, we were members of what felt like a loving extended family.
Thank you all.

and it was always very clean and well maintained. The staff treated us like family and could joke with him, as he had a good sense of humour even when being grumpy. We were treated with such respect before and after his passing, with staff members coming to say their goodbyes. Thank you all at Carrickstone.

so we needed a home with a high level of care and we don't think we could have found better than here.
The nursing and care staff are unbelievably kind and patient with the residents. Even when they don't know we can hear or see them, their kindness and patience shine through.
We find their communication excellent and when things happen they call and tell you.
One thing of particular note is the cleanliness of the place. There is almost continuously a cleaning program place being undertaken with the cleaners and their trolleys roaming the corridors. They do an excellent job.
Thanks to all the staff who have given my mum such an outstanding level of care.

visitor, I am made to feel really welcome by all staff including, amongst others, office staff, activities staff, catering staff, cleaning staff, nurses, carers and also the management staff.
I found it really hard to take the decision to place my mum into a care home. However, it is of great consolation to me to know my mum is being treated with kindness.

in the Dullatur wing recognise social groups and supports my mum to connect with the ladies in whose company she is most comfortable. Mum has her hair professionally styled once a week and has her newspaper delivered daily - sometimes she even reads it! A chiropodist visits regularly and Mum often gets a manicure and her nails painted at the activity group. There is a private Facebook page with updates and pictures of activities and outings (where approval has been given) showing the joy and enthusiasm of both residents and caregivers. It is never easy when a family member’s condition causes admission to a care home to be necessary but our mum has settled well with the team who have a genuine affection for her.

cared. This was obvious by the cleanliness of the home to the relaxed demeanour of the other patients reflecting their sense of being looked after by exceptional people who loved their job.
Congratulations Carrickstone and many, many thanks.

have moved on now and we are able to move about the home more freely. She is able to get out and meet her friends and family. Mum is a very sociable person and is able to participate in many of the activities which I am also made very welcome at. From entering the home I am made so welcome by every member of staff. Mum is treated with great respect for her 94 years and is thriving on the excellent care. All the Covid jabs are given out and also a chiropodist, doctor, hairdresser, dentist and optician are regular visitors to the home.