Care Homes Owned by Exclusive Care Group in Lanarkshire

We are very happy with the care my mother receives at Carrickstone House Care Home. The staff are very caring and tailor their care to my mother's specific needs. Nothing is ever a bother to them. Any health issues are picked up and treated and monitored very quickly. The management team in particular the care home manager are very hands on and approachable. A great team.

Me and my family have been really happy with the care my mum has received, I could not fault the home at all. The staff are all lovely, caring and so helpful. Food is great and plenty of choice. My mums room is always clean and tidy, immaculate infact. The activities team are amazing, keeping everyone entertained. The facilities are great, the salon and cinema room are an added bonus. We feel very lucky to have our mum a place in this lovely home.

Since March 2025 my sister in law has been given excellent care in the Ovllaten unit. It is always clean the staff are professional and caring. As a regular visitor I am always made welcome by every member of staff. My sister in law is very happy and we are delighted with her care thanks Carrickstone for all the hard work you all do for her.

My mum is the happiest and most content she has been in years.

Carrickstone House Care Home are amazing, it is always clean & never smells bad. The staff are all brilliant and go above & beyond to help, but also are very good at giving space & privacy. All staff are great from reception to care & cleaning staff.

I visit 3 friends in various care homes in the area and I have to say Carrickstone is by far the most superior. The first impression from the reception staff to the carers and nursing staff is a welcoming and helpful one. As a retired nurse I can not fault anything I have seen. Everyone is treated with care respect and dignity. Residents are happy and look upon the place as home. Residents and family and friends are kept well informed as to treatments being given. Well done to all staff including cleaning and maintenance on a very well run establishment.

My mother has been in Carrickstone House Care Home since April 2025, she suffers from Alzheimer's and other health issues, home care plan was not adequate to look after my mother at her home address, family and mother agreed that mother needed 24 hour care in a care home. We visited 5 care homes in the surrounding areas, Carrickstone was far better than anywhere else. Professionalism by all staff is unbeatable, great teamwork, happy staff and very respectful to residents and family and friends, peace of mind. Unfortunately the care home mini bus has not been on the road for many months which was godsend to help residents get out into the public , see different areas and get fresh air, the manager is taking this up with the Lloyd the CEO.On another issue the puddings were taken off the menu at meal times seemingly due to wastage, i informed care home that elderly residents some times need this as they may not be big main meal eaters , they have informed me that the pudding are now offered at a later stage in the day to see if residents are wanting them, but i'm still waiting to see or hear of this happen.Thank you.

Carrickstone is excellent for cleanliness, staff are helpful and food is basic but nutritious and plentiful, my weight has increased. Residents could be doing more communication with staff, but they are all so busy. Entertainment needs to be prompted.

I consulted with my father and family members before I wrote this review, therefore it reflects his view and those of his family.

My father moved into the Eastfield Unit in Carrickstone Care Home earlier on this year and so far it has been a positive experience. His quality of life has greatly improved. Doctors, dentists, opticians, chiropodists etc have all visited him, with resulting timely treatment and follow-up. The burden of frequent phone calls and visits (sometime including stressful long journeys) to other healthcare facilities has been greatly reduced.

In addition to this, and more importantly, are the interactions between my father and the staff at Carrickstone. He is treated with respect and as an individual. These staff members include those from all departments within the home (catering, housekeeping, carers, nursing, administration, maintenance and activities staff).

We have felt a sense of belonging and reassurance that my father is in good and caring hands.

The turn over in the washing is slow I believe they have had issues with the washing machines, hopefully that has been resolved.

Thank you all.

My father-in-law was in Carrickstone Care Home for a few months up until he passed away on 25th September 2023. From the manager to the nursing staff and carers we cannot fault his care. Very professional service, but also caring and personal to our father/father-in-law. He was in the Eastfield Unit and it was always very clean and well maintained. The staff treated us like family and could joke with him, as he had a good sense of humour even when being grumpy. We were treated with such respect before and after his passing, with staff members coming to say their goodbyes. Thank you all at Carrickstone.

Engagement and approvals are expedient and empathetic and I’m kept up to date with things going on in the care home regularly.

Thanks to all the staff who have given my mum such an outstanding level of care.

I found it really hard to take the decision to place my mum into a care home. However, it is of great consolation to me to know my mum is being treated with kindness.

Our mum moved from home into Carrickstone House Care Home’s Dullatur wing in October 2020. Her room is beautifully decorated and has a lovely outlook onto the inner courtyard with a patio door and we have enjoyed some sunny afternoon visits there with residents thoughtfully wearing sun hats. The team in the Dullatur wing recognise social groups and supports my mum to connect with the ladies in whose company she is most comfortable. Mum has her hair professionally styled once a week and has her newspaper delivered daily - sometimes she even reads it! A chiropodist visits regularly and Mum often gets a manicure and her nails painted at the activity group. There is a private Facebook page with updates and pictures of activities and outings (where approval has been given) showing the joy and enthusiasm of both residents and caregivers. It is never easy when a family member’s condition causes admission to a care home to be necessary but our mum has settled well with the team who have a genuine affection for her.

I would recommend the home to anyone who wanted to place a parent in care with complete confidence.

Congratulations Carrickstone and many, many thanks.

Pleased with all care my aunt receives and is well looked after in this lovely care home. Lovely staff and management keep me well informed as to her welfare at all times and are courteous with all guests on visiting.

Excellent care provided for my mother, this in turn gives the family confidence that our mother is being well looked after. The staff are so caring and understanding of my mother's needs. Mum tells us how good and plentiful the food is.