Care Home Owned by Exclusive Care Group in Lanarkshire

the day , I do however take biscuits and chocolates , coffee up for her at every visit.
The turn over in the washing is slow I believe they have had issues with the washing machines, hopefully that has been resolved.

for everyone.
From day one, my mother-in-law was treated with compassion and respect. She was made to feel loved and cared for by this fantastic group of people. She passed away peacefully and with dignity on the 8th of October. Staff members attended her funeral service.
It is impossible to explain just how grateful we are to this amazing group of people. Although it was for a relatively short time, we were members of what felt like a loving extended family.
Thank you all.

and it was always very clean and well maintained. The staff treated us like family and could joke with him, as he had a good sense of humour even when being grumpy. We were treated with such respect before and after his passing, with staff members coming to say their goodbyes. Thank you all at Carrickstone.

so we needed a home with a high level of care and we don't think we could have found better than here.
The nursing and care staff are unbelievably kind and patient with the residents. Even when they don't know we can hear or see them, their kindness and patience shine through.
We find their communication excellent and when things happen they call and tell you.
One thing of particular note is the cleanliness of the place. There is almost continuously a cleaning program place being undertaken with the cleaners and their trolleys roaming the corridors. They do an excellent job.
Thanks to all the staff who have given my mum such an outstanding level of care.

visitor, I am made to feel really welcome by all staff including, amongst others, office staff, activities staff, catering staff, cleaning staff, nurses, carers and also the management staff.
I found it really hard to take the decision to place my mum into a care home. However, it is of great consolation to me to know my mum is being treated with kindness.

in the Dullatur wing recognise social groups and supports my mum to connect with the ladies in whose company she is most comfortable. Mum has her hair professionally styled once a week and has her newspaper delivered daily - sometimes she even reads it! A chiropodist visits regularly and Mum often gets a manicure and her nails painted at the activity group. There is a private Facebook page with updates and pictures of activities and outings (where approval has been given) showing the joy and enthusiasm of both residents and caregivers. It is never easy when a family member’s condition causes admission to a care home to be necessary but our mum has settled well with the team who have a genuine affection for her.

cared. This was obvious by the cleanliness of the home to the relaxed demeanour of the other patients reflecting their sense of being looked after by exceptional people who loved their job.
Congratulations Carrickstone and many, many thanks.

have moved on now and we are able to move about the home more freely. She is able to get out and meet her friends and family. Mum is a very sociable person and is able to participate in many of the activities which I am also made very welcome at. From entering the home I am made so welcome by every member of staff. Mum is treated with great respect for her 94 years and is thriving on the excellent care. All the Covid jabs are given out and also a chiropodist, doctor, hairdresser, dentist and optician are regular visitors to the home.

encouragement goes a long way.

My dad is a very anxious person who reacts to certain situations however, the staff are so good with him that he settles down when he's back in the unit, also, staff deal with his anxiousness very well which means we don't worry as much as we used to. Mum has settled well into Westerwood which is a relief for us, staff are amazing with her, she's always up dancing which is a much-welcomed surprise as she was not great before being admitted to Carrickstone. Staff in both units are very aware of any changes and do their best to get to the bottom of it to get it treated. Staff are very quick on contacting us to discuss and offer their expert advice.
I must emphasise that staff have been so supportive to us.

Covid, my mum has engaged more with the staff.