Exclusive Care Group in Tyne & Wear | 1 Care Home

Review of
The Grange
from Doreen L (Resident) assisted by family/friend published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy here, very well looked after. Staff are kind and helpful, very friendly.

Reply from Sandra Carr, Operations Director (consultant) at The Grange

Many thanks for your feedback, I note you only gave the food a 3 if you have any further comments regarding the food, can I ask that you share with the Home Manager, Sonia

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Review of
The Grange
from Keith O (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care, friendly and helpful staff. Lots of activities for the residents to get involved in too.

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Review of
The Grange
from Stella P (Resident) assisted by family/friend published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

The home is extremely clean and I am very lucky to be a resident. Food is good and the staff and related care workers, practitioners and support people are very caring, professional and friendly. We have a good variety of activities, however I wish I could get outside more especially during the summer.

Down side is the lift is regularly out of use and the care home fees increase each year higher than inflation rates.

Reply from Sandra Carr, Consultant Operations Director at The Grange

Many thanks Stella for taking the time to complete the survey. We apologise for the delay in the lift repair, which as you know is due to awaiting parts. I understand that the Operations Manager has spoken to you.

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Review of
The Grange
from Adam W (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

The home is very professional, caring, clean, safe and friendly. Mam is comfortable and I am comforted by the extremely high amount of detailed assistance and tailored support Mam receves at all times from both internal and external service providers. The quality of food and hygiene is excepeitonal

which is very important. Although the fees are competitive, the yearly price increases each time I feel are disproportionate to the cost of living and inflation.

Reply from Sandra Carr, Consultant Operations Director at The Grange

Many thanks for taking the time to complete the survey. In regard to the fee increases, when increasing fees we take into consideration increases in minimum wages and increases in utility costs etc, but we do feel that we are very competitive in the local area with our fees

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Review of
The Grange
from D W (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

There is a lovely friendly atmosphere and the whole building is kept nicely and very clean. Staff are attentive and caring, taking account of individual needs. There are stimulating and varied activities and entertainment. Whilst I appreciate the need to maintain high standards of cleanliness I do not

understand why all clothing is washed at 40c, damaged beyond use and smaller items continually lost - socks, underwear.

Reply from Sandra Carr, Operations Director at The Grange

many thanks for taking the time to complete this feedback, if you have concerns about the laundry and damaged items can I ask that you speak to a member of staff regarding this. Many thanks Sandra Carr (Consultant Operations Director)

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Review of
The Grange
from G H (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother is suffering from pulmonary fibrosis which is a progressive illness. Since going into The Grange her needs are being well addressed by a team of professional carers and nothing is too much trouble. Mam's general appearance and demeanor have improved remarkably and this is entirely down to

the level of care she is receiving. She is now eating well, is much happier and has settled really well in her new surroundings. It is very reassuring to know that she is being so well looked after.

Reply from Sonia Vinnicombe, Manager at The Grange

Thankyou G for your kind words about the care for your mam you feel she has received at The Grange, we aim to continue long term for you to continue to feel as you do about your mam's care with us.

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Review of
The Grange
from Christine C (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report

Overall Experience

I needed to find some care for my mother after she was discharged from hospital following a fall but I felt that she wasn't well enough or would not be safe enough to go straight back to her bungalow as she lived alone and is fiercely independent. The Grange were contacted to see if they could help

me and my mother and I can honestly say that from the moment she arrived the staff and the love and care provided to not only my mother but to myself and my family has been fantastic. She has now built up her strength, is managing to walk again, is eating more than she ever did, and has made many friends. In fact she loves it so much she has decided she wants to stay there! Can't thank the wonderful staff enough for their professionalism but most of all for the loving care they give to all the residents.

Reply from Sonia Vinnicombe, Manager at The Grange

Thank you for this review, we are so happy that your mam and yourselves are happy with the support we offer and delighted to here your mam wishes to stay with us long term.

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Review of
The Grange
from Annabel D (Partner of Resident) published on 24 September 2024 Submitted via Website • Report

Overall Experience

My partner has been living here for nearly 18 months and I am very happy with the care he receives. The staff are sensitive to his needs and preferences and he clearly is very happy to be there. This period had needed a lot of sensitive and potentially distressing conversations and I have felt acknowledged

and supported throughout. I have marked activities as excellent despite his refusal to engage as the staff offer an extensive range of things to do and it's not their fault he doesn't want to get involved

Reply from Sandra Carr, Operations Director at The Grange

It is good to hear that you are happy with the care at The Grange, many thanks for your response.

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Review of
The Grange
from Carol P (Resident) published on 20 March 2024 Submitted via Postal Card • Report

Overall Experience

Beautiful, clean home. Caring staff. Always willing to help, have a buzzer to press if I need assistance. The home is like a hotel.

Reply from Rachel Rennie-Doran, Manager at The Grange

What a lovely card to have submitted. It is a pleasure to have you stay with us. Thank you for your kind words.

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Review of
The Grange
from R S (Resident) published on 20 March 2024 Submitted via Postal Card • Report

Overall Experience

Very good care home with plenty of activities to take part in. Food and rooms are excellent and care staff are very good in looking after residents.

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Review of
The Grange
from Stephen M (Friend of Resident) published on 12 March 2024 Submitted via Postal Card • Report

Overall Experience

Very pleasant care home, staff very friendly and attentive. Care home is bright and fresh. Staff keen and motivated to help. Only negative point is that some furniture is damaged and does not match - not something I would personally have in my room, however this is a personal opinion!

Reply from Antony Griffiths, Manager at The Grange

Thank you for leaving your feedback. Should there be anything that needs fixing due to damages please make this known to the staff team so a replacement can be arranged. Thank you.

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Review of
The Grange
from Janice D (Wife of Resident) published on 14 December 2023 Submitted via Website • Report

Overall Experience

My husband is a regular respite user. As a family we are very happy with the overall care he receives whilst staying at The Grange, the staff are excellent, the accomodation is very clean and well looked after, the food is good and there are activities to keep him occupied.
A care plan was put in

place which covers all of his individual needs and the home is well managed and I would highly recommend this to anyone looking for care for a relative.

Reply from Rachel Rennie-Doran, Manager at The Grange

We love having him here and looking after him. We can't wait to see him again soon.

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Review of
The Grange
from Mary M (Respite Resident) assisted by family/friend published on 8 December 2023 Submitted via Postal Card • Report

Overall Experience

After hearing about other care homes I was very shocked to find this one very clean, tidy and they clean all over the place two times a day, they help you when you aren't well, they did activities, the food/drink was different every day.
The staff looked after me and I couldn't thank them enough. The

staff were always on point with their duties and they interacted with the patients really well.

Reply from Rachel Rennie-Doran, Manager at The Grange

Lovely feedback - we hope you visit again soon.

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Review of
The Grange
from David H (Son of Resident) published on 16 November 2023 Submitted via Website • Report

Overall Experience

We were looking for a Care Home for my dad after his spell in hospital. After visiting a number of local care homes and having some reservations we knew immediately upon having a tour and speaking with staff members that the Grange would be the place for him. The staff are excellent and understand the

emotions that both the resident and their families have when seeking residential care.
My dad was made very welcomed and the team got him settled in very quickly. Nothing was a problem for them and my dad was treated with exceptional care, respect, and love. It was a relief for the family knowing that he was in such a safe and caring environment.

Unfortunately, after only three weeks my dad's health condition suddenly deteriorated and he passed away with me by his side. The genuine care and compassion of all the staff for us at this time was excellent and they ensured dad was comfortable, in no pain and was allowed to pass away with dignity. Thank you to the Manager and the full team.

Reply from Rachel Rennie-Doran, Manager at The Grange

Thank you very much for your review. We really appreciate the review that has been left. You and your family and your dad are such a miss at the care home.
Take care

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Review of
The Grange
from Sandra C (Daughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report

Overall Experience

The place itself is beautiful, well maintained and staff are very caring.
Dad's room is a decent size and has his home comforts.
Thank you.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the feedback.

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Review of
The Grange
from Elaine B (Regular Volunteer) published on 28 June 2023 Submitted via Website • Report

Overall Experience

I have been going to The Grange for over 7 months now as a volunteer. My passion is knitting and I have enjoyed both teaching non-knitters and rekindling the skills for those who haven't knit for some time. Sometimes we do more chatting than knitting but that is also nice. The home is a friendly and

happy place and is spotlessly clean. All of the staff that I have met have been very caring, helpful and professional at all times. I look forward to my weekly visits and long may they continue. If I were to need residential care then The Grange would be my first choice. Well done to all the staff.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the feedback.
Sandra

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Review of
The Grange
from C M (Brother of Resident) published on 17 May 2023 Submitted via Website • Report

Overall Experience

I've been going to the care home for over six months to visit my brother. I've found all staff to be very helpful and professional. My brother has made some improvements to his health whilst being at The Grange. Overall, I am very happy with the level of care provided by The Grange.

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Review of
The Grange
from Lee W (Power of Attorney of Resident) published on 9 May 2023 Submitted via Website • Report

Overall Experience

My friend has been in the care home since the new year, both he and his family and friends have been impressed with his all-round care. It has done the world of good being cared for in The Grange and he has come out of himself, interacting with both staff and other residents.
When he is away from home,

he sometimes can not wait to get back to the safe and secure environment of his new home. That speaks volumes for the care and compassion of The Grange. Thanks for helping over the difficult past few months.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to write this review, it is most appreciated.

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Review of
The Grange
from Joy T (Sister of Resident) published on 14 February 2023 Submitted via Postal Card • Report

Overall Experience

My sister has been a resident of The Grange since October 2022. On my first visit to view the home, I was very much impressed with the information provided by the staff, I was given a guided tour of the home and all questions were answered. From the manager, carers, admin and all the other staff at

the home, myself, family and my sister are treated with respect. My sister is cared for with compassion and kindness and is settled and happy in her new home.

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Review of
The Grange
from David W (Husband of Resident) published on 8 February 2023 Submitted via Website • Report

Overall Experience

My wife went into this Care Home initially for a respite break; however, she will now be staying there on a permanent basis. The premises are spotlessly clean, welcoming and more like a decent hotel than anything else. The staff are brilliant, happy and caring. The food menus are extensive and give

a good choice of food for the residents. It has wide corridors and open lounges on both floors and the dining rooms look like something out of a bistro pub - very nice. Decor is pleasant and cheerful. All in all, a good choice for looking after my wife and visitors are welcome at any time.

Reply from Sandra Carr, Operations Director at The Grange

Thank you for taking the time to complete the review.

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Care Home Owned by Exclusive Care Group in Tyne & Wear

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Exclusive Care Group Reviews in Tyne & Wear (23)

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