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Care Home Owned by Exclusive Care Group in Tyne & Wear

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9.0 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Exclusive Care Group in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Exclusive Care Group are showing below.

View the details of all 4 locations (with 111 reviews) owned by Exclusive Care Group

Exclusive Care Group Locations in Tyne & Wear (1)

 - Browse 1 Care Home owned by Exclusive Care Group in Tyne & Wear
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The Grange
Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW 
9.6 28 reviews
The Grange, Houghton le Spring, Tyne & Wear
"The staff were very helpful and friendly and a big shoutout to Carl an asset to the care home. Every time I visited there was plenty of…"   Read all 28 reviews
  • from £897 / week
  • 35 Rooms
Location Type Care Home

The Grange Care Home offers residential care in a newly refurbished environment located in a quiet village setting in New Herrington, Houghton le Spring. The home has 35 bedrooms, all with en ... Read more about The Grange

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Exclusive Care Group Reviews in Tyne & Wear (28)

9.0

Exclusive Care Group has a Group Review Score of 9.0 (8.963) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exclusive Care Group must have a Review Score.

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Review of

The Grange

from Stuart E (Husband of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very helpful and friendly and a big shoutout to Carl an asset to the care home. Every time I visited there was plenty of staff on site and spoke to my wife as you would expect with care and politeness.
Would definitely recommend to anyone in the same situation.
Reply from Sandra Carr, Consultant Operations Director at The GrangeThank you for taking time to complete the survey, it is most apprectiated
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Review of

The Grange

from S L (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mam has moved into the grange she has been very well cared for all the staff are very kind with my mam and also I recently had a big birthday (70th) and the kitchen here made me a cake and a lovely buffet tea. It was nice of them to make a fuss of me and a photo was taken of me and my mam and
they printed it which I will cherish forever
Reply from Sandra Carr, Consultant Operations Director at The GrangeMany thanks for taking time to complete the review, it is most appreciated
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Review of

The Grange

from E Y (Granddaughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff Are always smiling, helpful, and respectful they provide high-quality care and go "above and beyond" and maintain a visible presence.
The facility is alway kept clean, well-maintained, and free from unpleasant odours. They have a great entertainment program and have fun events for relatives
to attend.
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Review of

The Grange

from A R (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experiences of the care home is the staff have been very supportive, informative , and understanding . Professional approach to aspects of care. Cleanliness always to a good standard. All factors resulting in the confidence we have of my mams safety and care
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Review of

The Grange

from David W (Husband of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the care of The Grange Care Home, since November 2022 and has received care and attention which was exemplary in all areas. The staff all of them have become friends. I wish them well for the future.
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Review of

The Grange

from Doreen L (Resident) assisted by family/friend published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here, very well looked after. Staff are kind and helpful, very friendly.
Reply from Sandra Carr, Operations Director (consultant) at The GrangeMany thanks for your feedback, I note you only gave the food a 3 if you have any further comments regarding the food, can I ask that you share with the Home Manager, Sonia
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Review of

The Grange

from Keith O (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly and helpful staff. Lots of activities for the residents to get involved in too.
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Review of

The Grange

from Stella P (Resident) assisted by family/friend published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is extremely clean and I am very lucky to be a resident. Food is good and the staff and related care workers, practitioners and support people are very caring, professional and friendly. We have a good variety of activities, however I wish I could get outside more especially during the summer.
Down side is the lift is regularly out of use and the care home fees increase each year higher than inflation rates.
Reply from Sandra Carr, Consultant Operations Director at The GrangeMany thanks Stella for taking the time to complete the survey. We apologise for the delay in the lift repair, which as you know is due to awaiting parts. I understand that the Operations Manager has spoken to you.
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Review of

The Grange

from Adam W (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very professional, caring, clean, safe and friendly. Mam is comfortable and I am comforted by the extremely high amount of detailed assistance and tailored support Mam receves at all times from both internal and external service providers. The quality of food and hygiene is excepeitonal
which is very important. Although the fees are competitive, the yearly price increases each time I feel are disproportionate to the cost of living and inflation.
Reply from Sandra Carr, Consultant Operations Director at The GrangeMany thanks for taking the time to complete the survey. In regard to the fee increases, when increasing fees we take into consideration increases in minimum wages and increases in utility costs etc, but we do feel that we are very competitive in the local area with our fees
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Review of

The Grange

from D W (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a lovely friendly atmosphere and the whole building is kept nicely and very clean. Staff are attentive and caring, taking account of individual needs. There are stimulating and varied activities and entertainment. Whilst I appreciate the need to maintain high standards of cleanliness I do not
understand why all clothing is washed at 40c, damaged beyond use and smaller items continually lost - socks, underwear.
Reply from Sandra Carr, Operations Director at The Grangemany thanks for taking the time to complete this feedback, if you have concerns about the laundry and damaged items can I ask that you speak to a member of staff regarding this. Many thanks Sandra Carr (Consultant Operations Director)
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Review of

The Grange

from G H (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is suffering from pulmonary fibrosis which is a progressive illness. Since going into The Grange her needs are being well addressed by a team of professional carers and nothing is too much trouble. Mam's general appearance and demeanor have improved remarkably and this is entirely down to
the level of care she is receiving. She is now eating well, is much happier and has settled really well in her new surroundings. It is very reassuring to know that she is being so well looked after.
Reply from Sonia Vinnicombe, Manager at The GrangeThankyou G for your kind words about the care for your mam you feel she has received at The Grange, we aim to continue long term for you to continue to feel as you do about your mam's care with us.
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Review of

The Grange

from Christine C (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed to find some care for my mother after she was discharged from hospital following a fall but I felt that she wasn't well enough or would not be safe enough to go straight back to her bungalow as she lived alone and is fiercely independent. The Grange were contacted to see if they could help
me and my mother and I can honestly say that from the moment she arrived the staff and the love and care provided to not only my mother but to myself and my family has been fantastic. She has now built up her strength, is managing to walk again, is eating more than she ever did, and has made many friends. In fact she loves it so much she has decided she wants to stay there! Can't thank the wonderful staff enough for their professionalism but most of all for the loving care they give to all the residents.
Reply from Sonia Vinnicombe, Manager at The GrangeThank you for this review, we are so happy that your mam and yourselves are happy with the support we offer and delighted to here your mam wishes to stay with us long term.
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Review of

The Grange

from Annabel D (Partner of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been living here for nearly 18 months and I am very happy with the care he receives. The staff are sensitive to his needs and preferences and he clearly is very happy to be there. This period had needed a lot of sensitive and potentially distressing conversations and I have felt acknowledged
and supported throughout. I have marked activities as excellent despite his refusal to engage as the staff offer an extensive range of things to do and it's not their fault he doesn't want to get involved
Reply from Sandra Carr, Operations Director at The GrangeIt is good to hear that you are happy with the care at The Grange, many thanks for your response.
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Review of

The Grange

from Carol P (Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful, clean home. Caring staff. Always willing to help, have a buzzer to press if I need assistance. The home is like a hotel.
Reply from Rachel Rennie-Doran, Manager at The GrangeWhat a lovely card to have submitted. It is a pleasure to have you stay with us. Thank you for your kind words.
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Review of

The Grange

from R S (Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care home with plenty of activities to take part in. Food and rooms are excellent and care staff are very good in looking after residents.
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Review of

The Grange

from Stephen M (Friend of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant care home, staff very friendly and attentive. Care home is bright and fresh. Staff keen and motivated to help. Only negative point is that some furniture is damaged and does not match - not something I would personally have in my room, however this is a personal opinion!
Reply from Antony Griffiths, Manager at The GrangeThank you for leaving your feedback. Should there be anything that needs fixing due to damages please make this known to the staff team so a replacement can be arranged. Thank you.
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Review of

The Grange

from Janice D (Wife of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a regular respite user. As a family we are very happy with the overall care he receives whilst staying at The Grange, the staff are excellent, the accomodation is very clean and well looked after, the food is good and there are activities to keep him occupied.
A care plan was put in
place which covers all of his individual needs and the home is well managed and I would highly recommend this to anyone looking for care for a relative.
Reply from Rachel Rennie-Doran, Manager at The GrangeWe love having him here and looking after him. We can't wait to see him again soon.
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Review of

The Grange

from Mary M (Respite Resident) assisted by family/friend published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After hearing about other care homes I was very shocked to find this one very clean, tidy and they clean all over the place two times a day, they help you when you aren't well, they did activities, the food/drink was different every day.
The staff looked after me and I couldn't thank them enough. The
staff were always on point with their duties and they interacted with the patients really well.
Reply from Rachel Rennie-Doran, Manager at The GrangeLovely feedback - we hope you visit again soon.
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Review of

The Grange

from David H (Son of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were looking for a Care Home for my dad after his spell in hospital. After visiting a number of local care homes and having some reservations we knew immediately upon having a tour and speaking with staff members that the Grange would be the place for him. The staff are excellent and understand the
emotions that both the resident and their families have when seeking residential care.
My dad was made very welcomed and the team got him settled in very quickly. Nothing was a problem for them and my dad was treated with exceptional care, respect, and love. It was a relief for the family knowing that he was in such a safe and caring environment.


Unfortunately, after only three weeks my dad's health condition suddenly deteriorated and he passed away with me by his side. The genuine care and compassion of all the staff for us at this time was excellent and they ensured dad was comfortable, in no pain and was allowed to pass away with dignity. Thank you to the Manager and the full team.

Reply from Rachel Rennie-Doran, Manager at The GrangeThank you very much for your review. We really appreciate the review that has been left. You and your family and your dad are such a miss at the care home.
Take care
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Review of

The Grange

from Sandra C (Daughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place itself is beautiful, well maintained and staff are very caring.
Dad's room is a decent size and has his home comforts.
Thank you.
Reply from Sandra Carr, Operations Director at The GrangeMany thanks for taking the time to complete the feedback.
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