Care Home Owned by Exclusive Care Group in Dunbartonshire

to the garden. It would be lovely to have French Doors leading straight from my room to the garden.

turned out (most of the time) although their job is not easy. During the years, my Mum's health and mobility have declined, together with her communication skills. I have found the staff to be very patient and kind with her, many have told me that they treat her and other residents, as they would their own grandparent. - What more could you ask for? The fact that my Mum has lived there for so long is down to the loving care, she receives! Management is excellent; they have an open door policy! If I have any concerns I know that they will be dealt with quickly and effectively, which includes receiving feedback! I would highly recommend Whitefield Lodge to anyone looking for a care home.

very approachable. The manager recently came to post from being a nurse there. He is a highly experienced and valued presence in the care home and we think we and they are very lucky to have him. The food is sometimes excellent, but often a bit 'boring', like school dinners. The activities are varied, there are outings when the bus is in service, book club, crafts, singing, afternoon teas, nature walks and more, though as a very sociable person our mum needs more, she goes out with friends & to church. They gladly accommodate this, once providing a chaperone to a wedding. They consider quality of life generally as a high priority. We have full confidence that she's in the right place.

tidy, laundry done and put away, very happy knowing my mum is well cared for

welcome. Communication between management and families could be improved to keep families updated with what’s happening.

well-groomed and presentable, she is closely monitored on food and fluids, has appropriate interaction and stimulation and I leave with a good feeling - knowing that she is safe. I would like to express my deepest thanks to the four ladies who always think of 'extra' treats and really excel when it comes to knowing my mum, and truly wanting the very best for her.

that goes with the placing of a loved one into care and this shows through my wife's actions which suggests she has settled in well.

help/support from the powers that be at Four Seasons. Management need more funding for staff, upkeep/repairs of the home, a new bus and more funding for residents' activities. More activities are needed to stimulate all residents. More interaction for residents who are in bed. It's so important that the care home holds on to the long-term members of staff as they are fantastic at what they do and they quite clearly want to be in the job. These long term carers know the needs of the residents and the residents know them which is so important as the residents need to see these familiar carer's faces on a daily basis. These carers treat the residents like they were their own mother or father and this speaks volumes.

plants to make her feel at home.

of which I am grateful for. The staff have worked tirelessly to keep this awful virus out of the home and they have been so successful - they should be commended on this achievement as it has cost the lives of so many in other establishments. I really appreciate that there are a lot of staff who have been there for a long time, as I am aware of how difficult retention can be in this line of work. It is also good to see fresh new faces who come, but I always feel reassured when I see/hear someone I have known since the beginning of Mum's journey here. Mum has dementia, but 99% of the time is content. This has a lot to do with how well the staff know and care for her. I am grateful to all.

on both but described how the situation on both testing and PPE had been planned and catered for. I was told that there had been two staff who had tested positive for Covid-19, who had been immediately isolated at home. Four Seasons has a replacement staff resource group to aid for absentee staff. There are no staff transfers between Four Season care homes. I was satisfied that my mother was being well cared for.
I do have a feeling that the clinical nursing capability is somewhat well behind that of the in-between hospital, Lightburn. That is understandable in that Whitefield is not a hospital but my concern remains.
On the whole, however, I am pleased my mother is at Whitefield.