






The team at Croftbank House delivers high quality, personalised care to 68 residents within the purpose-built care home. The spacious rooms and wide corridors create a feeling of space, however, the warm interior and inclusive family atmosphere helps to ensure the home provides the perfect balance of care, love and support.
With a focus on health and wellbeing, Croftbank is highly trained and supported to provide personal and clinical care to...
Care Provided by Croftbank House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Croftbank House for full pricing details and T&Cs.
Contact Croftbank House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Renaissance Care
- Private Owned
Person in charge
- Gertina Engelbrecht(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 1
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (65)
Croftbank House Reviews (26)
Croftbank House has a Review Score of 9.5 (9.455) out of 10, based on 15 reviews in the last 2 years.
Over all time Croftbank House has 26 reviews.
Every member of staff is warm, friendly and always takes the time to smile and say hello. Their "corridor manners" are exceptional, and every visit leaves me feeling reassured that my uncle is in the best possible hands.
He's enjoyed days out, entertainment within the home, and, most importantly, CroftBank has given him a real sense of home while encouraging his independence.
Thank you to every member of staff for treating my Uncle with such compassion and respect. I couldn't recommend CroftBank House Care Home more highly.
Thank you for your kind words and feedback, this makes us incredibly proud of the team at Croftbank who do an exceptional job to help everyone connected to the home feel safe, welcomed and reassured. We will be sure to share this with the home and look forward to creating lots more wonderful memories with your uncle. Best wishes
I was impressed by the professional nature of her care, and the level of communication, keeping me advised at each stage.
Thank you for your review. We understand how concerning situations like this can be, and we're pleased our team's professionalism and communication gave you reassurance. We hope your mum is recovering well. Very best wishes, Renaissance Care
My mother lived in Croftbank House from March 2024 until November 25th 2025 when she sadly passed away. She was made welcome on arrival and within a couple of weeks changed from the nervous anxious woman she had become in her sheltered flat to her cheery, relaxed self again. The staff formed warm, caring relationships with my mother and she came to describe them to me as her friends. Mother was a picky eater at times and the staff always found alternatives that suited her when she rejected a meal that was initially offered. I was treated equally well and staff all knew my name and welcomed me on every visit with an update on mum's progress. The home is run with the attitude that never forgets it is the residents' home and personal touches are welcomed. I am very grateful to the staff for making the final months and days of my mother's life happy and peaceful.
Thank you for taking the time to share your kind words about Croftbank House. It means a great deal to know that your mother felt happy, cared for, and truly at home here. Our sincere condolences remain with you and your family. Very best wishes, Renaissance Care
I can see from the photos on the webpage and the magazine that she is happy and content with an active social life, and has made new friends, which she could not have enjoyed had she remained at home.
Thank you all for your professionalism and personal care, it is deeply appreciated by all our family.
John
My Mum has called Croftbank her home for over 3 years and she is very content there. I visit almost everyday and I am always met with friendly & attentive staff who now know my Mum very well. I believe the staff try their very best & endeavour to provide very genuine, personal care. There is always a good buzz & atmosphere with lots of stimulation & activities. The nursing staff are great and my Mum's diabetes control has improved with their consistent support. All in all, moving to Croftbank has been a positive experience for my Mum and all the family.
Thank you for your kind feedback. We're so pleased to hear that your mum and your family feel so happy at Croftbank. It is a special home with a truly wonderful community. Best wishes, Renaissance Care
Six months on, dad has settled in to his new home. He is given person centred support directly looking at his needs. We have been kept fully updated and involved in dads care.
The care staff are so attentive, they work as a team, are hugely approachable and always happy to help. We value the amazing role they play in dads life.
Dad is involved in thoughtful activities. There is 100% energy and excitement put in to organising and delivering events.
Croftbank is so welcoming and continually takes pride in the maintenance and comfort of the home.
Dad had lost his sparkle but now feels safe and with the excellent care and homely, happy environment we as a family are being given an opportunity to see dad shine again.
With best wishes, Renaissance Care
My father-in-law has been in Croftbank for a matter of weeks. As anticipated there have been some basic issues which the family felt the need to highlight, as is the case with every care home. However, every concern or basic issue has been addressed to our satisfaction. As time goes by we have identified some wonderful staff and we have been made to feel comfortable making suggestions to further enhance my father-in-law's stay. We recently had an issue which could only be resolved by close liaison between Croftbank and the Medical Centre and it was concluded to our satisfaction (and gratitude) over a very short period of time. While families should quite rightly highlight issues which concern them it is also essential that we voice our appreciation to the staff who demonstrate empathy and care in a professional manner. In my experience to date I have highlighted far more positives than negatives. We feel confident we have chosen the correct home for a much loved man.
Thank you for your thoughtful and honest feedback. We believe families should always feel comfortable reaching out to our team, and we'll continue to do our utmost to address any concerns together. Sending our best wishes to you and your father-in-law.
I could not recommend Croftbank Nursing home highly enough. I visit my friend who took up residence in May this year. He has had first class care and attention. It's a pleasure going to visit, the staff are so welcoming to family and friends.
Thank you so much for your wonderful feedback, we're delighted to hear your friend is enjoying their time at Croftbank. It really is a wonderful home. Best wishes, Renaissance Care.
Horrific experience for my mother and our family in the final months of my amazing mother's life. Management team abysmal. Palliative care sub standard. Communication awful from the start. Only due to myself being an experienced nurse and having close friend who are working in palliative care did she manage some peace in her final hours. Before this last period I discovered her flat on her back, soaking in urine and fluids from her legs, oxygen unattached and my poor mother in deep distress and discomfort. No answer to call bell so I got her semi comfortable before seeking out of staff. On speaking to clinical manager she denied the state I found her in trying to gaslight me to believe she had been fine and hour before which would have been 40 mins given the time I was with her. My mother went in this place for respite initially and unfortunately due to lack of nursing homes in the area we were stuck. From the start emails with our concerns went unanswered.
We're sorry to hear that your experience did not reflect the high standards we strive for at Croftbank. Our home is supported by a dedicated and compassionate team who work hard every day to provide a safe, respectful, and nurturing environment for all of our residents.While there may be...
Mum is well looked after and the staff are caring towards her and always ask how I am too. Her needs are usually met promptly. There are many activities on offer most days and residents are encouraged to join in although mum chooses not to
Thank you for your kind review. We're so pleased to hear that your mum is well looked after and that you feel supported too - we know how important that is. Our team always aims to provide responsive, compassionate care, and while we encourage residents to take part in activities, we also respect each individual's decisions and preferences. Thank you again for your valued feedback.
My mother has been a resident for over a year now and she has thrived since she arrived.
All the staff are caring, compassionate and kind to everyone, residents and visitors!
I'm noticing new additions and little touches of new furniture and fittings whic( making the home very welcoming!
I'd have no hesitation in recommending it to anyone!
Thank you so much for your kind words and ongoing support. We're thrilled to hear how well your mum has settled in and how much she's thrived over the past year. Our team works hard to provide a caring and welcoming environment for both residents and visitors, and it's wonderful to know the changes to the environment are being well received. We hope to continue with this development.
My mum moved to Croftbank House in March 2024 and sadly passed away in May 2025..During her time there the staff were very helpful and caring keeping me updated regularly through their Resident of the day program and any other time required. I can't thank the staff of Croftbank wing enough for their support, compassion and professionalism to both Mum and the family during the weeks leading to Mum passing.
My dear aunt was accepted into Croftbank House during the first covid lockdown in 2020. It was a difficult time for us all, but for care home staff and residents, it was awful. However, Croftbank House went out of its way to ensure that family visits went ahead as safely as possible and that residents were fully protected. Beyond covid, the care given to my aunt by all the staff was fantastic - warm, caring, sensitive and full of empathy. It made her 5 year stay as comfortable and as happy as possible. The staff do a very difficult job well, with professionalism and integrity. It made me confident that my aunt was in a safe place and I didn't have to worry about her wellbeing. Sadly, she passed away peacefully in May 2025, but to the very end, the staff treated her with compassion, love and dignity.
My sister has just completed her six month review, having moved into Croftbank in July24. Like many I'm sure, we her family worried how she would adapt to her new life having lived alone in her own house for some years. No need to worry. She often volunteers that she is so happy in her new surroundings. She loves her little room with so many of her own things around her. Her door is open much of the time so that everyone who passes by can say hello and they do. She made friends immediately and they visit each other, share a dining table and go to activities and outings together. and at the end of the day she can close the door and cosy down with her TV. She has wi-fi so her family can chat to her - different folks every day on video calls (a boon for those with dementia). She just loves all the foods so beautifully cooked - old favourites and try something new. Wishlist-Shower in her room. All the staff are first class, friendly, welcoming and supportive of us too. What a relief.
As her daughter, it is very comforting to see her and to know she's safe and getting the best care suited to her needs.
Many thanks.
Our family is so happy that our mother is a resident at Croftbank. She is very happy there and the staff are very attentive and caring. We have some experience of other care homes and there is no doubt that Croftbank is one of the best in the region. The new home manager is determined to improve things further through greater involvement of the families which is a fantastic initiative and we wish her well.
Hi there, we are delighted to hear how happy and comfortable your dad, and the family, are at Croftbank. It really is a wonderful home filled with amazing people. Very best wishes, renaissance care.
The care home staff were very caring and gentle with my mother - who was not always easy to deal with or good at mixing. The staff always treated her with great care and dignity. She was a resident for two years and the family always felt she was safe and well cared for.
Both Mum and myself have been treated with respect and friendliness.
I am kept up to date with any health concerns or issues.
I consider it to be a cosy, friendly, loving place and all credit to the management and staff.
My mum has been here for nearly two years now, and it was due to Mum's condition that she was unfortunately not able to stay at home on her own. Since being here, my mum has flourished in herself, her confidence has grown, care is second to none, and most staff know my mum personally and can tell me what she's been up to. The daily activities are fantastic, and residents are encouraged to take part; there is a wide variety of things to do, but Friday is a favourite as there is entertainment on, and they love the live music. I know that Mum does, for sure, kick her legs in her wheelchair - she still joins in. The surroundings are super clean and homely, and the staff take pride in this. The food is also super, and encouragement from staff to help residents who may need support is on hand. Staff are approachable and helpful to speak to with any inquiries or concerns that you may have. My family have been very happy at the change for our mum as she is super secure, relaxed, well looked after, and her needs met.
My parent is well cared for by all the staff at Croftbank House. They all know her and call her by her name and treat her respectfully at all times. If I have had any concerns regarding my parent these have been dealt with in a professional and timely manner by the staff. They keep me updated on any changes in my parent's health. I am very happy with the level of care she receives.
Thanks very much for your review and we're delighted to hear how well you and your family are with your parent's care. If there's ever anything you wish to discuss, our door is always open. Many thanks, Renaissance Care.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 16 March 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Very Good
(5)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Meet the Team (0)
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Frequently Asked Questions about Croftbank House
What types of Care is Croftbank House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Croftbank House have?
There are 66 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Croftbank House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Croftbank House to the centre of Glasgow?
7.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croftbank House to verify any information. View our terms and conditions. Croftbank House has an Enhanced Service -more info.