






The team at Croftbank House delivers high quality, personalised care to 68 residents within the purpose-built care home. The spacious rooms and wide corridors create a feeling of space, however, the warm interior and inclusive family atmosphere helps to ensure the home provides the perfect balance of care, love and support.
With a focus on health and wellbeing, Croftbank is highly trained and supported to provide personal and clinical care to...
Care Provided by Croftbank House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Croftbank House for full pricing details and T&Cs.
Contact Croftbank House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Renaissance Care
- Private Owned
Person in charge
- Gertina Engelbrecht(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 1
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (65)
Croftbank House Reviews (26)
Croftbank House has a Review Score of 9.5 (9.455) out of 10, based on 15 reviews in the last 2 years.
Over all time Croftbank House has 26 reviews.
I always find the staff very friendly and approachable. They keep me informed on all levels of my mother's care. I am very happy with the care my mother is given. I appreciate all they do for mum and let me know if she has any needs such as clothes and toiletries.
ALL staff, clerical and nursing, are extremely caring, helpful and kind and cheerful at all times and can't do enough to make the residents and family comfortable and welcome, especially during the most difficult and distressing time of Covid.
This review relates to the period of covid19 virus. On 10th March, the care home manager held a relatives meeting to update us on action already taken and proposed actions. This gave me confidence that the home was well prepared. A few days later, the home went into lockdown. Although the separation has been very difficult, it has been made so much easier by excellent communication with the home and group management. My Mother is very deaf and partially sighted so direct communication is not possible, but despite how busy the staff are, when I phone, they take time to update me and assure me that she is fine and settled. The Facebook group demonstrate the efforts that staff have made to keep the residents entertained and provides a valuable link for relatives. Management and staff have gone above and beyond under very stressful conditions, and I will be forever grateful for their dedication. So relieved that there were no virus cases.
Looks fantastic. Not all that seems. Definitely nursing care. Not residential. Continuous room alarms going all the time. Mum stressed all the time there. Not the care I would expect and moved to a better home in less than 2 weeks.
My mother has been in Croftbank for three and a half years and I am very happy with the care she receives. Her condition has changed and the staff always keep me informed and consulted me about any changes they think would be good for her. They always phone if my mum has had any issues or is upset and requires any extra visits from me. All the staff including care, kitchen, laundry and activities are very friendly and like relatives to speak to them, helping them to place residents with relatives. There are activities on every day and special occasions where relatives are encouraged to join in with bingo nights, party nights like Halloween, Easter and Christmas, where we have a great time with all the residents who are fit enough to attend. Relatives meetings are held every three months so we can be kept up to date with things that are going on. More relatives need to attend these meetings, as they concern them and their relatives, as we are encouraged at these meetings to give any ideas or concerns too.
More routine at bedtimes. During the day she seems to be left sitting in the lounge on her wheelchair which isn't comfortable for her. There are no points of contact for us. You don't know who to speak to about something or are given regular updates. It really depends on who you speak to if things are done. One nurse has been excellent who arranged a 24hour turnaround for her hearing aid repair. Other promises of doctors visit about her eyes have never come to fruition. There should be a monthly update with a point of contact to discuss what's going well and any concerns. Mum has said the food is excellent and she is showered regularly and her hygiene is clearly being looked after. I know this sounds negative but the reputation for this home hadn't lived up to our expectations
Thank you for your comments, please be assured we will look into issues raised in order to rectify them within the home.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 16 March 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Very Good
(5)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
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