Croftbank House

My parent is well cared for by all the staff at Croftbank House. They all know her and call her by her name and treat her respectfully at all times. If I have had any concerns regarding my parent these have been dealt with in a professional and timely manner by the staff. They keep me updated on any changes in my parent's health. I am very happy with the level of care she receives.

I always find the staff very friendly and approachable. They keep me informed on all levels of my mother's care. I am very happy with the care my mother is given. I appreciate all they do for mum and let me know if she has any needs such as clothes and toiletries.

ALL staff, clerical and nursing, are extremely caring, helpful and kind and cheerful at all times and can't do enough to make the residents and family comfortable and welcome, especially during the most difficult and distressing time of Covid.

This review relates to the period of covid19 virus. On 10th March, the care home manager held a relatives meeting to update us on action already taken and proposed actions. This gave me confidence that the home was well prepared. A few days later, the home went into lockdown. Although the separation has been very difficult, it has been made so much easier by excellent communication with the home and group management. My Mother is very deaf and partially sighted so direct communication is not possible, but despite how busy the staff are, when I phone, they take time to update me and assure me that she is fine and settled. The Facebook group demonstrate the efforts that staff have made to keep the residents entertained and provides a valuable link for relatives. Management and staff have gone above and beyond under very stressful conditions, and I will be forever grateful for their dedication. So relieved that there were no virus cases.

Looks fantastic. Not all that seems. Definitely nursing care. Not residential. Continuous room alarms going all the time. Mum stressed all the time there. Not the care I would expect and moved to a better home in less than 2 weeks.

My mother has been in Croftbank for three and a half years and I am very happy with the care she receives. Her condition has changed and the staff always keep me informed and consulted me about any changes they think would be good for her. They always phone if my mum has had any issues or is upset and requires any extra visits from me. All the staff including care, kitchen, laundry and activities are very friendly and like relatives to speak to them, helping them to place residents with relatives. There are activities on every day and special occasions where relatives are encouraged to join in with bingo nights, party nights like Halloween, Easter and Christmas, where we have a great time with all the residents who are fit enough to attend. Relatives meetings are held every three months so we can be kept up to date with things that are going on. More relatives need to attend these meetings, as they concern them and their relatives, as we are encouraged at these meetings to give any ideas or concerns too.

More routine at bedtimes. During the day she seems to be left sitting in the lounge on her wheelchair which isn't comfortable for her. There are no points of contact for us. You don't know who to speak to about something or are given regular updates. It really depends on who you speak to if things are done. One nurse has been excellent who arranged a 24hour turnaround for her hearing aid repair. Other promises of doctors visit about her eyes have never come to fruition. There should be a monthly update with a point of contact to discuss what's going well and any concerns. Mum has said the food is excellent and she is showered regularly and her hygiene is clearly being looked after. I know this sounds negative but the reputation for this home hadn't lived up to our expectations