Croftbank House

98 Old Mill Road, Uddingston, Glasgow G71 7JB
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9.1 22 Reviews
  • Croftbank House, Glasgow
The team at Croftbank House delivers high quality, personalised care to 68 residents within the purpose-built care home. The spacious rooms and wide corridors create a feeling of space, however, the warm interior and inclusive family atmosphere helps to ensure the home provides the perfect balance of care, love and support.

With a focus on health and wellbeing, Croftbank is highly trained and supported to provide personal and clinical care to those requiring residential and nursing support.
Meaningful activity and meaningful contact has never been more important, the team at Croftbank continues to create a personal connection with strong and valued 1:1 contact and care.

Trained staff care for people with a wide range of conditions including cancer, dementia, cerebral palsy, Huntington's Disease, Motor Neurone Disease, multiple sclerosis, Parkinson's Disease, stroke and palliative care needs.
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Care Provided by Croftbank House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1600
  • Self-Funded Residential Dementia Care: £1350 – £1650
  • Self-Funded Nursing Care: £1400 – £1750
  • Self-Funded Nursing Dementia Care: £1400 – £1745
  • RESPITE Self-Funded Residential Care: £1350 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1345 – £1650
  • RESPITE Self-Funded Nursing Care: £1400 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1744

These prices are only a guideline, please contact Croftbank House to find out the exact price for your requirements.

Contact Croftbank House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Croftbank House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gertina Engelbrecht (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009
  • Number of floors: 1

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (65)

Croftbank House Reviews (22)

9.1

Croftbank House has a Review Score of 9.1 (9.091) out of 10, based on 12 reviews in the last 2 years.
Over all time Croftbank House has 22 reviews.

Overall Experience
  • 16
  • 3
  • 1
  • 0
  • 2
Date Published
  • 22
  • 7
  • 11
  • 12
  • 10
Reviewer Connection to Croftbank House
  • 16
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 21-22
Review from Mary M (Daughter of Resident) published on 30 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Croftbank for three and a half years and I am very happy with the care she receives. Her condition has changed and the staff always keep me informed and consulted me about any changes they think would be good for her. They always phone if my mum has had any issues or is upset and
requires any extra visits from me. All the staff including care, kitchen, laundry and activities are very friendly and like relatives to speak to them, helping them to place residents with relatives. There are activities on every day and special occasions where relatives are encouraged to join in with bingo nights, party nights like Halloween, Easter and Christmas, where we have a great time with all the residents who are fit enough to attend. Relatives meetings are held every three months so we can be kept up to date with things that are going on. More relatives need to attend these meetings, as they concern them and their relatives, as we are encouraged at these meetings to give any ideas or concerns too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie G (Daughter of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
Majority of staff are good but there are some individuals who should not be in this role. There is clearly a staff shortage. Delays in answering buzzers. This isn't acceptable when someone needs the toilet.
More routine at bedtimes. During the day she seems to be left sitting in the lounge on her wheelchair
which isn't comfortable for her. There are no points of contact for us. You don't know who to speak to about something or are given regular updates. It really depends on who you speak to if things are done. One nurse has been excellent who arranged a 24hour turnaround for her hearing aid repair. Other promises of doctors visit about her eyes have never come to fruition. There should be a monthly update with a point of contact to discuss what's going well and any concerns. Mum has said the food is excellent and she is showered regularly and her hygiene is clearly being looked after. I know this sounds negative but the reputation for this home hadn't lived up to our expectations
Reply from Kirstene Feenan, Marketing at Croftbank HouseThank you for your comments, please be assured we will look into issues raised in order to rectify them within the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.091)

Overview of Review Score

The Review Score of 9.1 (9.091) out of 10 for Croftbank House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.507 for Croftbank House is calculated as follows: ( (104 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 142 Ratings = 4.507
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.584 Points relating to the number of positive Reviews for Croftbank House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 11 Positive Reviews ÷ 13.6 = 0.809
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 14 Mar 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croftbank House to verify any information. View our terms and conditions. Croftbank House has an Enhanced Service - more info.