Greencross Nursing Home & Lodge

2 Tabernacle Street, Cambuslang, Glasgow G72 8JN
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9.4 38 Reviews
  • Greencross Nursing Home & Lodge, Glasgow
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 76 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in charge

  • Linda Robinson (Matron)

Local Authority / Social Services

Admission Criteria

  • Adults with cognitive impairment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)

Greencross Nursing Home & Lodge Reviews (38)

9.4

Greencross Nursing Home & Lodge has a Review Score of 9.4 (9.390) out of 10, based on 9 reviews in the last 2 years.
Over all time Greencross Nursing Home & Lodge has 38 reviews.

Overall Experience
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Date Published
  • 38
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Reviewer Connection to Greencross Nursing Home & Lodge
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Total of 38, showing 21-38
Review from Helen M (Sister-in-law of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my sister in law in Greencross Nursing Home & Lodge since December 2020. The care she has received is second to none, from all levels of staff. Nursing staff always keep us up to date with all issues. First-class care.
Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you very much for your feedback, I will pass this on to all our staff.

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Review from Paul M (Son of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my wife selected the nursing home based on its official ratings. We wanted somewhere for my Mum where we could feel sure that she would be comfortable and well looked after by qualified staff. The home and its staff make you feel so welcome as a visitor nothing is too much trouble for them.
My mum has been so well cared for and what is particularly pleasing is the fact that the staff are mostly long term employees which allows a good relationship to build up with the patient in addition they have dedicated care teams for each part the home.
Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you very much for your lovely comments, it was a pleasure looking after your mum and getting to know her family.

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Review from P H (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad moved to Green Cross at beginning of November 2019 having been at another care home for a good number of years prior to that. Four months later, Covid 19 struck. We are so blessed as a family to have placed our dad in a place that genuinely cares for him. This has been so important over this
time when we have hardly been able to see him. Every single member of staff are so caring and communication is superb. When speaking with him you can see the affection he holds for the staff members there. Can't thank every one of them enough.
Reply from Linda Robinson, manager at Greencross Nursing Home & Lodge

Thank you so much for your kind words - they mean the world to us.

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Review from J C (Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have resided here since February. The staff are very friendly and approachable. My room is lovely with an open outlook. I have enjoyed the delicious meals provided here. Also having wonderful keyworkers who I really like, keen to help, support and advise if required.
Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you very much, I will pass this on to the team.

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Review from J C (Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In this care home for these times has been very strange. The staff have been close and we can talk about it with the other residents. At this time we have been keen to know what is happening in other countries and stay safe.
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Review from J D (Daughter of Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff very caring and understanding. Always puts residents first.
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Review from John M (Sister of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greencross has been looking after my sister for approx 3-years now, and the family are delighted with the care she receives from the super staff. Extremely helpful, friendly and experienced. They go out of their way to ensure the best service possible. The family cannot thank them enough.
Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you very much for your kind words, I will pass this on to all the staff.

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Review from Sharon C (Daughter of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to see my dad since lockdown with all measures in place, with staff ensuring we adhered to them. My dad looked very well, relaxed and in good form. He was seated in a comfy shed, brightly decorated and painted. This is a new construction and is perfectly suited for current requirements.
My family and I are so happy with the care my dad receives at this home.
Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you very much for your response, and that you are happy with the work that we do.

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Review from Kevin M (Son of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the recent lockdown, the staff at Greencross Nursing Home & Lodge have shown great care and concern for my father. We have been unable to visit for over 5 months but have felt assured that his mental and physical wellbeing were being taken care of during this difficult time.
Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you very much for your feedback, it is an absolute pleasure to care for your Dad.

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Review from L F (Wife of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Because of Covid-19 I have only been able to see my husband once a week, but I know that he is getting first-class care. I only have to phone any time for an update on his condition and the staff are only too willing to give me information.
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Review from K D (Niece of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all great with residents and family. They keep you updated and all through lockdown I could phone in any time to speak to my uncle.
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Review from Elizabeth A (Sister of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was able to meet up with my brother again in surroundings within the garden of the care home. A lot of thought has been put into the visits. The staff are complying with government guidelines and nothing is too much trouble to them. The staff are good at keeping relatives informed of what is happening
within the home and always on hand to answer questions.
Reply from lLinda Robinson, Manager at Greencross Nursing Home & Lodge

We greatly appreciate this as we know visiting is difficult at the moment and we are glad that you feel that we are doing well.

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Review from May F (Sister of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is in the home and he has been well looked after. We visit every second Friday and my brother visits on alternate Fridays so he sees one of us every week.
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Review from Helen J (Sister of Resident) published on 5 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Greencross Nursing Home enough. My brother was there for 6 years. Unfortunately, he passed away in June this year. During the time he was there he received care that was second to none! The staff are amazing, they treat the residents with respect and care for them lovingly. My brother
was treated like family, he was happy there and I trusted them to take care of him, which they did with love right up to the day he died. I thank each and every one of the staff there for the way they take care of the residents.
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Review from Sharon G (Daughter of Resident) published on 23 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is the perfect place for our mum, ALL staff are amazing and are forever going above and beyond what we ever expected. We are happy that Mum is happy and couldn’t think of anywhere we would rather she was than here.
Thank you to everyone for everything you have done and continue to do.
Reply from lLinda Robinson, manager at Greencross Nursing Home & Lodge

Your mum is an amazing lady and very much part of the life and soul of Greencross.

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Review from Tracy D (Daughter-in-law of Resident) published on 23 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brillant service by all staff today for my mother in law's birthday. She had a brilliant day and they welcomed all the family to come along and join the day.
Reply from lLinda Robinson, manager at Greencross Nursing Home & Lodge

We all had a great day!

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Review from George C (Resident) published on 23 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been at Greencross for over 5 years and cannot speak highly enough of the staff here. The staff go out of their way to ensure I am well cared for and that my life remains as normal as possible. I have been supported to attend family weddings near and far - even when it meant overnight stays.
My visitors are made welcome and when they cannot come to visit staff help me to go see them. Myself and my family look upon the staff as friends and we have a great relationship. I can talk to them about anything, any issues are sorted quickly.
My room is cleaned every day and my keyworker has helped me to decorate it myself the way I like it.
I am very happy here.
Reply from lLinda Robinson, manager at Greencross Nursing Home & Lodge

Thank you George for your lovely comments its an absolute pleasure having you live here at Greencross with us.

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Review from Michelle F (Daughter of Resident) published on 27 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad, who has dementia, is a resident. I am extremely pleased and overwhelmed with the care my Dad receives. As a family, we have no complaints at all. The staff are great and care a great deal about the residents. The home itself is lovely and clean. There are bright pictures and photos all around,
it's very welcoming. It's great to know my Dad is being taken care of so well.
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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Greencross Nursing Home & Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Greencross Nursing Home & Lodge is calculated as follows: ( (97 Excellents x 5) + (11 Goods x 4) ) ÷ 108 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.492 Points relating to the number of positive Reviews for Greencross Nursing Home & Lodge is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 9 Positive Reviews ÷ 15.2 = 0.592
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 21 Mar 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Lynne

Lynne Barron

Job Title: Deputy Manager Joined: 1995

Lynne is a Level 1 RGN studying at Glasgow Royal before commencing her role as a nurse. Since then she has worked as a night shift nurse, Care home manager and is now a Deputy care Home Manager. Lynne has always worked with the elderly within the private sector and wanted to be a nurse since she was a young girl.
Lynne has worked in Greencross since 1995. Lynne is one of the longest-serving members of staff and began her career at Greencross working as night shift nurse before working her way to Nightshift sister, Home Manager and following the birth of her daughter, her current role as Deputy Manager.
Lynne believes it is important to treat all residents in the same way you would expect to be treated yourself - with kindness, compassion, dignity and respect.


Strengths - Lynne is very patient and always takes the time to talk and listen to residents. she is always considerate of the resident's views and opinions and also those of the staff. Lynne is good at organising and ensures everyone knows what they are supposed to be doing and when.
Lynne is a Continence Champion at Greencross and focuses on supporting residents to improve their continence, staff to meet their continence needs and in turn improving the health and wellbeing of the residents.
Lynne is very creative and good at thinking outside the box, she uses this skill to create interesting focal points and areas around the home for the residents to enjoy.


When Lynne is not at work she enjoys walking her dog Barney and spending time with her daughter.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greencross Nursing Home & Lodge to verify any information. View our terms and conditions. Greencross Nursing Home & Lodge has an Enhanced Service - more info.