Whitehills Care Home

Scholar's Gate, Whitehills, East Kilbride, Glasgow G75 9JL
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8.9 63 Reviews
  • Whitehills Care Home, Glasgow
Whitehills Care Home in Glasgow is a welcoming home for people needing residential care.

Trained caring staff treat residents with dignity and respect while providing high quality care.

There are a wide variety of social activities for residents to enjoy that suit their interests.

Nutritious meals are provided that cater to special dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Michelle Hampson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Single Rooms with Ensuite Wet Room (106)

Visiting

  • There are no restriction on time, day or duration of visiting the Care Home

Parking

  • Parking is available on site

Whitehills Care Home Reviews (63)

8.9

Whitehills Care Home has a Review Score of 8.9 (8.897) out of 10, based on 11 reviews in the last 2 years.
Over all time Whitehills Care Home has 63 reviews.

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Reviewer Connection to Whitehills Care Home
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Total of 63, showing 1-20
Review from L A (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel like a member of the care home as we have used Whitehills for my father in law, mum and now dad. Some of the staff have looked after all three parents so I feel that must be happy there too. Even meeting staff outwith the care home they are very friendly. No mater what role the staff have they
always have time to speak with the residents and know about their likes and dislikes which is great
Reply from Michelle Hampson, Home Manager at Whitehills Care Home

We appreciate your trust in the Whitehills staff to care for your loved ones over the years. We enjoy chatting with families during their visits. Your feedback will be shared with the entire team.

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Review from Gordon R (Son of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
I believe when paying for goods or services in Scotland, I'm entitled to withhold part payment to mark my dissatisfaction with the standard of service until it improves. I therefore informed WCH that on each visit, if something wasn't right, I would deduct £10 from my payments. (For example, dirty floors
or tables, or windows being left open on cold nights with no heating on.) At no time did WCH object to this, accepting that things could be better and the new manageress has been trying to improve the situation. Unfortunately, some staff are letting her down.


It's now been intimated that unless I restore these amounts, the Office Of Public Guardianship will be approached with a view to revoking my Power Of Attorney as my mother would supposedly be 'at risk' if I do not pay up. So I'm being told I can't withhold part payments to stimulate improvement, under threat of all my mother's funds being appropriated by either WCH/Social Work Dept. Blackmail pure and simple.

Reply from Michelle Hampson, Home Manager at Whitehills Care Home

I am sorry to hear you are frustrated with the level of service. I do want to point out that within Whitehills care home we are there to provide the upmost care to all our service users. Our finance team at the head office deal with all financial matters so unfortunately Whitehills cannot comment on your monetary concerns. Please rest assured that your comments have been passed on to Senior Management.I am available for a call to discuss in more detail so we can better understand your experience.

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Review from Lorna T (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live abroad and had to make sure my mum was in a safe, clean and homely environment and this is exactly where she is in Whitehills carehome. She is a difficult resident but is still looked after with care and patience regardless which I am so grateful for. I am kept up to date with any issues and
can contact the home at any time if I have any concerns. The manager and her team have become friends to me over the past year and I feel they have looked after me too when times were difficult.the staff work tirelessly to keep everyone happy and safe, I don't how they do it, it's a big THANK YOU from me you are all appreciated x
Reply from Michelle Hampson, Home Manager at Whitehills Care Home

Thank you for your very kind comments. We do look forward to your visits when you are back home. We have the utmost privilege of looking after your mum. I will be sure to share your comments with the team.

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Review from H C (Wife of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was a resident in Whitehills Care Home for a very short period of time, but in that time I felt that he was well looked after, always clean & tidy. I, too, was treated very well and felt part of the care home family, although our time together was brief. I felt a rapport with the staff and
got to know many of the other residents.
Reply from Michelle Hampson, Home Manager at Whitehills Care Home

Thank you very much for your kind words HC. I will be sure to pass this onto the staff within Whitehills.

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Review from J C (Cousin of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin wasn't in very long but all the staff made her feel welcome and did everything to help settle her in.
Can't thank the staff enough. They do an amazing job.
Reply from Michelle Hampson, Home Manager at Whitehills Care Home

Thank you for your kind comments. I will be sure to pass these onto the team.

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Review from S G (Friend of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I previously left a review on this care home stating I was unhappy with the management, this was aimed at Thistle Health Ltd and not the actual Management who work there day to day. Since the new manager started she has done everything we asked to get the best possible care for our relative. We have
no problems with her and will be sad to see her leave the care home.
Reply from Stacey Bicker, Home Manager at Whitehills Care Home

Thank you for taking the time to update your review, we appreciate your feedback and I will pass on your comments to the wider team. Thank you again.

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Review from D E (Son of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear mum went into Whitehills Care Home in September 2019. It was a difficult time for her and the family as she was suffering from dementia. The staff were and have always been full of care and attention for Mum. As a family, we got to know many of the staff and they were always welcoming and friendly.
Mum wasn't always the easiest of residents for the carers and nursing staff but their professionalism shone through and they were always able to settle Mum. The home is clean and the food is well-cooked. Right up to the end, Mum scoffed down everything!
Mum was always clean and dressed when we visited and seemed to be comfortable and content.
Sadly we lost Mum last week after 5 years which is heartbreaking but the manager and all the staff have been so kind to us. It's so clear how much they care for their residents.
I would recommend Whitehills to anyone facing the difficult decision of putting a loved one into care.
Reply from Stacey Bicker, Home Manager at Whitehills Care Home

Thank you so much for your lovely review. It was our privilege to have your mum with us for five years and we will always remember our 'Mrs E' with fond memories.

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Review from J B (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can visit my dad at anytime during the day and have been in most days since he became a resident. The office staff, nurses, carers and all other staff are always very friendly and welcoming when you visit. I am always kept up to date with anything regarding my dad and the nurse is always advising
me of any problems. I am very happy with the care and attention given to my dad since he arrived. I feel as if I actually have my proper dad back now as he is now a different person from what he was. He is now getting 24-hour care, getting washed and having three good meals a day. I am very happy with all the care and attention given to him and in his own words 'I am loving it here and everyone is so nice'. The staff all do a fantastic job and are worked very hard at times but are always happy.
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Review from L Y (Granddaughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have been very welcoming to not only my papa but myself and my children. Any problems or requests are dealt with promptly and I am kept up to date with all information regarding the care of my papa. My papa is also very happy with the care he receives and has built some wonderful friendships
with staff and residents since his arrival.
Reply from Stacey Bicker, Care Home Manager at Whitehills Care Home

Thank you for your positive review, I am delighted to hear that both your papa and your family feel welcome and listened to in the home. I'll pass on your review to the rest of the team

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Review from J M (Partner of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My partner really likes the home and is a lot happier all staff are amazing and friendly and very helpful also the management are amazing they also keep you updated with what’s gapping in the home thanks to them my partner is happier now.
Reply from Stacey Bicker, Care Home Manager at Whitehills Care Home

Thank you for taking the time to leave a review for Whitehills, I am glad that your partner is happy in the home and I will pass your kind comments onto the rest of the team

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Review from L C (Daughter-in-law of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has been very good at meeting my mother-in-law's quite complex needs. Communication has been excellent particularly updates when my mother-in-law has been unwell and had to see the doctor or go to hospital. Staff do an excellent job in spending time with residents and encouraging them
to move as much as possible. My mother-in-law has been incredibly complimentary about the food which is great for us to hear. Rooms are always very clean and staff are always polite and friendly. Having a relative in a care home often causes a lot of anxiety but this has been reduced by the great staff at Whitehills.
Reply from Stacey Bicker, Care Home Manager at Whitehills Care Home

Thank you for your lovely review, it is heartwarming to hear of your experience with Whitehills Care Home. I am glad that we have provided a great service for you all and appreciate you taking the time to leave a review. Thank you.

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Review from A H (Niece of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt unfortunately was only in the home for a very short period of time but the staff before, during and after her stay were so helpful to us and explained everything clearly making the whole process so much easier than we thought. The nursing staff in particular were very attentive and made sure
my aunt received the care she needed. I cannot fault anything about the home or the people there.
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Review from Robert T (Brother of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my brother was in the care home for weeks the staff from his first day were excellent. He was well looked after.
The staff took time to discuss him during our visits and making sure he was comfortable and settling into his new surroundings.
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Review from Rhonda H (Private Carer of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The lady I am a foster carer for has respite breaks in this home. She is so well cared for and they provide a seamless service in accordance with my provided care plan.
She has made friends thanks to the support of staff and her days are filled with concerts, hobbies, music and crafts. I myself have
40 years of working in various care settings via NHS and Local Government so I feel well equipped to judge what is a good establishment, ergo, I am compelled to give praise where I feel it’s due. This is one of few places that recognise the need for respite provision in order that carers can sustain the resident at home longer than if they had no help. Praise to the Matron and her staff as they have excellent attitudes towards the people who use this service, not an easy task and especially in the current situation we now find ourselves in with such poor service from NHS to support other care providers since the pandemic. High standards are difficult but Whitehills meet my expectations.
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Review from Michael G (Son of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident within Whitehills Care Home until he recently passed away. I cannot speak highly enough of all the social care and nursing staff. They provided a high level of support and care for him through a very difficult period of time and made him feel comfortable throughout. The staff
also provided significant support for my extended family, who had to travel from elsewhere in the UK and made sure they were looked after whenever they visited. As a family we are happy my father spent his last days in such a caring place. Many thanks
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Review from Cecilia M (Niece of Resident) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would visit on different days and times - no specific schedule. My aunt was always clean, dressed and well-presented. The home always looked and smelled clean. The staff always welcoming. My aunt was looked after really well and the staff engaged her with fondness and respect. At the end-of-life vigil,
the staff were phenomenal, not just with my aunt but with the family sitting vigil. Thank you to all.
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Review from H M (Daughter of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum recently passed away in Whitehills Care Home. During her stay there (just over three years). the staff couldn't have cared for her more. As a family, we will be eternally grateful for the love and attention shown during her time there. They were so respectful at the end too, ensuring she left
with as much dignity as when she arrived.
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Review from Wilma B (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum became a resident in January 2020 just as Covid was starting. The staff organised so much for the residents to participate in. They stopped the days being so long. My mum sadly passed away on the 17th of February 2023 and as she declined she was given so much care and respect from all the team.
I cannot recommend highly enough.
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Review from L T (Niece of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The love, care and respect given to my aunt during her active time in the home but especially during the six days of her end of life. The support provided to her family is priceless.
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Review from Ann-Karin B (Daughter of Resident) published on 6 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled into the home and happy with the staff as if they are family.
We, as a family, cannot express our gratitude to the very hard work that the staff and management put in daily - fantastic teamwork. Thank you all.
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Current Review Score: 8.9 (8.897)

Overview of Review Score

The Review Score of 8.9 (8.897) out of 10 for Whitehills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.425 for Whitehills Care Home is calculated as follows: ( (77 Excellents x 5) + (32 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 127 Ratings = 4.425
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.472 Points relating to the number of positive Reviews for Whitehills Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 10 Positive Reviews ÷ 21.2 = 0.472
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Oct 2024
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Adequate (3)
How good is our staff team?
Adequate (3)
How good is our setting?
Adequate (3)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Whitehills Care Home

What types of Care is Whitehills Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whitehills Care Home have?

There are 106 Single Rooms.

What are the Facilities & Services at Whitehills Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitehills Care Home to the centre of Glasgow?

8.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitehills Care Home to verify any information. View our terms and conditions. Whitehills Care Home has an Enhanced Service - more info.