Whitehills Care Home

Scholar's Gate, Whitehills, East Kilbride, Glasgow G75 9JL

Whitehills Care Home, Glasgow, Lanarkshire
Whitehills Care Home, Glasgow, Lanarkshire
Whitehills Care Home, Glasgow, Lanarkshire

Whitehills Care Home, a short distance from the centre of East Kilbride, has been purpose-built for effective care delivery, being an ideal environment in which to achieve a satisfying retirement with access to talented carers.

As well as being suited to the needs of older people with a physical frailty, Whitehills also specialises in care provision for adults diagnosed with dementia.

Respite care is also available and the home's homely qualities are furthered by a recreational programme that encourages residents to pursue their own personal interests.

Group: Thistle Healthcare Ltd

Person in charge: Daniel Jenks (Manager)

Local Authority / Social Services: South Lanarkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 106 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 106

Rooms with ensuite WC: 106

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Whitehills Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7 Whitehills Care Home has a Review Score of 7 (6.964)

The Review Score of 7 (maximum of 10) for Whitehills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Whitehills Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.917 for Whitehills Care Home is calculated as follows: ( (9 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 36 Ratings = 3.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.047 Points relating to the number of positive Reviews for Whitehills Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 21.2 positive Reviews (106 registered maximum number of service users ÷ 5). 1 Reviews ÷ 21.2 Target = 0.047

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitehills Care Home?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitehills Care Home

  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    1

My father is supported by a friendly and professional team at Whitehalls. He is treated as an individual with dignity and respect. We as a family are kept fully informed by staff regarding my father's care needs. Would recommend this care home to friends and family.

How likely would you be to recommend Whitehills Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has been a resident in Whitehills Nursing home since April 2015. Due to the recent change in management, there has been a period of unsettlement with established carers leaving and new carers coming in. I can only speak from my personal point of view when I say that I believe the standard of care my husband receives is excellent. The home is being brought up to an ongoing high standard in all areas and the staff are friendly and helpful. The only criticism I would have is the lack of permanent nursing staff at this time ... However, we have been assured that this has been addressed, as there is an acute shortage of nurses across the NHS due to privatisation. It is understandable that it is difficult to recruit nursing staff for care homes, we have to be patient in the wait for the posts to be filled. In the mean time, the general day to day care is improving and I am very happy for my husband to be cared for here.

How likely would you be to recommend Whitehills Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been a resident for several years. We were very pleased initially with everything, but lately are very disappointed as standards have slipped and the home is looking tired and in need of serious upgrading. On the whole, care is good but on occasions standards slip from the high standards previously set.

How likely would you be to recommend Whitehills Care Home? Unlikely

Average Rating: 

 3.1 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

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