Whitehills Care Home

Scholar's Gate, Whitehills, East Kilbride, Glasgow G75 9JL
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8.9 63 Reviews
  • Whitehills Care Home, Glasgow
Whitehills Care Home in Glasgow is a welcoming home for people needing residential care.

Trained caring staff treat residents with dignity and respect while providing high quality care.

There are a wide variety of social activities for residents to enjoy that suit their interests.

Nutritious meals are provided that cater to special dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Michelle Hampson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003
  • Number of floors: 2

Room Information

  • Single Rooms (106)
  • Single Rooms with Ensuite Wet Room (106)

Visiting

  • There are no restriction on time, day or duration of visiting the Care Home

Parking

  • Parking is available on site

Whitehills Care Home Reviews (63)

8.9

Whitehills Care Home has a Review Score of 8.9 (8.897) out of 10, based on 11 reviews in the last 2 years.
Over all time Whitehills Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Whitehills Care Home
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Total of 63, showing 41-60
Review from K H (Daughter of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
As a practicing psychologist, I was disappointed in the state of my mother's mental health. She is there temporarily following a hospital operation but is uncertain as to why she is not being allowed to return home eg. staffing of care package or mobility concerns. This is causing her anxiety. There
is a lack of privacy with room doors repeatedly left open by staff such that people can peer in on their way by. When I phone the staff member hangs about to listen to the conversation. My Mum is so fed up and wants to be home. Staff vary for sure but some treat residents like children, standing over them insisting they swallow pills while watched eg. 1000mg of paracetamol four times a day when no pain is present and the pills are not really wanted; this happened in front of me. Mum does not have dementia and has been assessed capable of making her own decisions. I was surprised to find no negative reviews on this site given the newspaper reports of March/April 2020.
Reply from Christina Simmons, Manager at Whitehills Care Home

Thank you for taking the time to provide feedback of your experience of Whitehills Care Home. Unfortunately the current staffing crisis in Health and Social Care is impacting on the availability of care packages within the locality to enable individuals to return home safely from hospital, whilst Whitehills has no influence in this area we are aware of the challenges faced by the HSCP and hospital SW often have no option but to utilise care homes as interim care facilities. We appreciate the subsequent uncertainty and frustration this brings to those waiting for care in the community and we understand that the resulting anxiety and low mood can become a concern. I am pleased to hear that your mother’s pain is being managed effectively using regular analgesia following her surgery, however I am disappointed that some areas of your mother’s care and support have not met your expectation, I hope that moving forward we can work with you and your mother to review these areas of concern.

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Review from John A (Son of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Whitehills Care Home for four years, the staff are extremely friendly and nothing is too much if asked of them. My mother is happy here and feels respected and safe. During lockdown the home kept me updated often, sometimes daily and enabled face time calls too. I'd recommend anyone
looking to consider Whitehills Care Home that it is clean, tidy and welcoming.
Reply from Nicola Rae, Manager at Whitehills Care Home

Thank you so much for your kind words I will pass these on to the staff.

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Review from Laura M (Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I like living here.
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Review from Martin M (Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I've enjoyed my stay here. The service has been good.
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Review from Alan D (Son of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elderly father admitted after a long spell in hospital. He was in need of some TLC which the staff have given in abundance. He has settled well into his new home. Very reassuring to know he is being well cared for by a great bunch of dedicated staff. A big thanks to all. With a special mention to the
Deputy Manager and to the staff who managed the admin, both guided me through everything I needed to know prior to my father going in. I would highly recommend this place.
Reply from Mark Hague, Manager at Whitehills Care Home

Thank you for the great review, very glad to hear your experience has been positive and we will ensure we pass your review onto the team.

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Review from Lynzi L (Granddaughter of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank the nursing home enough for the care they provided to my gran. Sadly she passed away in March (non-Covid) however I always knew she was in the best hands right up until her end of life, even during these difficult times. The staff and management always made me and my family feel secure.
Of all my visits to the home, it was always tidy and clean. Thanks again for everything.
Reply from Mark Hague, Manager at Whitehills Care Home

Thank you for leaving such a lovely review, I will make sure it is passed on to the team. The lovely feedback is great to hear from your experience of Whitehills.

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Review from Ali H (Daughter of Resident) published on 15 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident in Pine unit for 5 years. We chose Whitehills as my gran was already a resident there and we were happy with the care she received. We, therefore, decided it would be good if they were both in the same place. My gran was in a different unit but the carers would often take my mum
to visit her. The staff are wonderful with the residents and our mum and gran were so well looked after.
Unfortunately, my mum died in April this year during the middle of lockdown. Her death was not COVID related and the staff couldn't have been any more helpful. They kept us informed as to how our mum was and towards the end allowed my sister and I to visit (at separate times) to say goodbye. The staff were well informed of PPE and handwashing procedures and had the equipment at hand for us on entering and leaving the building. Thank you so much for making our mum's final days easier for both her and us. And thank you for making her final years happy ones.
Reply from Mark Hague, Manager at Whitehills Care Home

Thank you so much for the lovely response. This is lovely to hear your experience of Whitehills and the care your loved ones received. I will make sure we pass this on to the team.

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Review from William H (Son-in-law of Resident) published on 14 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Given the unprecedented times and the challenges that faced Whitehills, I cannot praise the staff highly enough for the support and compassion they are giving our Dad. They provide a personal and supportive service. It has been difficult not to have a personal visit with our Dad due to not being able
to have indoor visits.
The staff have assisted greatly in helping us to have a conversation from window visits by using their own mobile phones to help with the communication.
The management has kept family members informed of any changes on a regular basis, and this has also helped and provided us with reassurance and comfort.
Reply from Mark Hague, Manager at Whitehills Care Home

Thank you for leaving such a lovely review, we will ensure this is passed on to the team who would love to hear the feedback from your experience of Whitehills.

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Review from Ryan L (Grandson of Resident) published on 9 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff and management were great with my gran, and we felt secure that she was in good hands. The care assistants really went the extra mile to make sure she was comfortable. Couldn't recommend it highly enough.
Reply from Mark Hague, Manager at Whitehills Care Home

Thank you very much for leaving a review, we appreciate your kind words and will make sure we pass this onto the team.

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Review from Donna H (Daughter of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the Larch unit at Whitehills since January 2020 and I can honestly say the care staff give my mum the best possible care. I always feel reassured when I see them interact with my mum and see how fond they are of her and vice versa. Above and beyond.
Reply from Mark Hague, Manager at Whitehills Care Home

Thank you so much for your review; I will make sure this is passed on to the staff team, and thank you again for the kind words.
We are happy to hear you feel reassured and the great experience you have had from the team at Whitehills.

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Review from Gail R (Daughter of Resident) published on 8 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff do a brilliant job looking after their residents, meeting all their needs, especially at this difficult time.
Reply from Lynne Mekshi, Manager at Whitehills Care Home

Thank you very much for taking the time to leave a review. This will be shared with the staff group.

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Review from Frances M (Daughter of Resident) published on 7 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would highly recommend this nursing home. The staff and management have involved me in all decisions in the care of my dad. All of the staff are very caring, extremely dedicated and provide an excellent atmosphere within the home.
There are many activities available to residents within the home and
also various outings for those able to participate. The home also encourages families and residents to make the bedrooms very personal and this gives the residents a real sense of familiarity and comfort.
Reply from Lynne Mekshi, Manager at Whitehills Care Home

Thank you very much for taking the time to review our service. We will be sure to share your positive review with the staff team, Lynne.

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Review from Sinead G (Niece of Resident) published on 7 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has received wonderful care being a resident at Whitehills. I also appreciate the care shown to my uncle as her husband. I don't live nearby so really grateful for the wonderful updates through social media.
Reply from Lynne Mekshi, Manager at Whitehills Care Home

We would like to thank you for your kind review, this is very much appreciated.
We will be sure to share your review with the staff team, Lynne.

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Review from J P (Son of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good with my mother, always clean and tidy, the food is good. Great breakfast choices, fruit and cakes for afternoon tea.
Activities better in the unit now. Staff very welcoming and easy to approach.
Reply from Lynne Mekshi, Manager at Whitehills Care Home

Thank you very much for your kind review. We are very pleased that you are happy with all the care delivered to your loved one.

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Review from H C (Daughter of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with my mother's care. She is always clean and tidy and carers in her unit know her needs very well. Staff and management are lovely and easy to approach if I was concerned about anything and would phone me if my mother was not herself. Activities better due to a new manager who has done
very well. Happy for my mother to be in Whitehills Care Home.
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Review from B C (Brother of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother receives excellent nursing care and GP service. The staff are very caring and look out for him. His wellbeing is looked after. Any complaints are listened to and dealt with.
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Review from Sarah M (Sister of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the end of my sister's life, the care team at Whitehills were exceptional. Their understanding and skills displayed at this emotional time were amazing. From the manager and deputy manager to everyone in the team, nurses and carers alike was nothing short of perfect.
Reply from Lynne Mekshi, Manager at Whitehills Care Home

We would like to thank you for taking the time to complete a review of Whitehills Care Home, this is very much appreciated. We will ensure that all staff who cared for your sister are aware of your kind words and review. Best wishes, Lynne and the team here at Whitehills.

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Review from Elizabeth G (Wife of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Over the past 4-5 years, the home has had ups and downs. New management (in last 3-4 months), standards have gone upwards. Certain members of staff are obviously better than others. A difficult job under any circumstances which should be carried out by NHS (my opinion).
Reply from Lynne Mekshi, Manager at Whitehills Care Home

We would like to thank you for your review and comments. We will ensure your feedback is discussed and communicated with our team here at Whitehills.
Kind regards, Lynne Mekshi.

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Review from Martin G (Son of Resident) published on 2 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad was shown real care and compassion - particularly towards the end of his life. He was treated professionally, with dignity, and received more person-centred care than he ever did in his admissions to hospitals. As his next of kin I was kept informed and made to feel welcome when I visited - friendly
staff - all of the cleaners, care and laundry, most smile and say hello.
Reply from Lynne Mekshi, Manager at Whitehills Care Home

Thank you very much for your kind review, we are happy you had a positive experience here at Whitehills. I have passed this along to the team this morning.
Kind Regards.

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Review from David F (Husband of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care. Friendly staff. I was surprised at how easy my wife settled in.
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Current Review Score: 8.9 (8.897)

Overview of Review Score

The Review Score of 8.9 (8.897) out of 10 for Whitehills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.425 for Whitehills Care Home is calculated as follows: ( (77 Excellents x 5) + (32 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 127 Ratings = 4.425
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.472 Points relating to the number of positive Reviews for Whitehills Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 10 Positive Reviews ÷ 21.2 = 0.472
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Oct 2024
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Adequate (3)
How good is our staff team?
Adequate (3)
How good is our setting?
Adequate (3)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitehills Care Home to verify any information. View our terms and conditions. Whitehills Care Home has an Enhanced Service - more info.