Meadowbrook

My mother has been well cared for in the four years she has been in Whitehills Care Home. The staff on the unit are very kind, caring and hardworking and can't do enough for you. My mother is always treated with respect, very happy with the quality of care received in her unit. All staff, laundry, chef, cleaners and office staff are very welcoming and helpful. The only criticism, I would like bedrooms painted and an upgrade on bathrooms.

Firstly I would like to thank all the staff at Whitehills Care Home for the amazing work they do there and for looking after my Dad. I know it has been a terrible time for everyone during covid, and the care home did come under pressure with staff illness from covid. But they got through it and things are looking brighter now. Thank you everyone.

As a practicing psychologist, I was disappointed in the state of my mother's mental health. She is there temporarily following a hospital operation but is uncertain as to why she is not being allowed to return home eg. staffing of care package or mobility concerns. This is causing her anxiety. There is a lack of privacy with room doors repeatedly left open by staff such that people can peer in on their way by. When I phone the staff member hangs about to listen to the conversation. My Mum is so fed up and wants to be home. Staff vary for sure but some treat residents like children, standing over them insisting they swallow pills while watched eg. 1000mg of paracetamol four times a day when no pain is present and the pills are not really wanted; this happened in front of me. Mum does not have dementia and has been assessed capable of making her own decisions. I was surprised to find no negative reviews on this site given the newspaper reports of March/April 2020.

My mother has been in Whitehills Care Home for four years, the staff are extremely friendly and nothing is too much if asked of them. My mother is happy here and feels respected and safe. During lockdown the home kept me updated often, sometimes daily and enabled face time calls too. I'd recommend anyone looking to consider Whitehills Care Home that it is clean, tidy and welcoming.

I like living here.

I've enjoyed my stay here. The service has been good.

Elderly father admitted after a long spell in hospital. He was in need of some TLC which the staff have given in abundance. He has settled well into his new home. Very reassuring to know he is being well cared for by a great bunch of dedicated staff. A big thanks to all. With a special mention to the Deputy Manager and to the staff who managed the admin, both guided me through everything I needed to know prior to my father going in. I would highly recommend this place.

I can’t thank the nursing home enough for the care they provided to my gran. Sadly she passed away in March (non-Covid) however I always knew she was in the best hands right up until her end of life, even during these difficult times. The staff and management always made me and my family feel secure. Of all my visits to the home, it was always tidy and clean. Thanks again for everything.

Unfortunately, my mum died in April this year during the middle of lockdown. Her death was not COVID related and the staff couldn't have been any more helpful. They kept us informed as to how our mum was and towards the end allowed my sister and I to visit (at separate times) to say goodbye. The staff were well informed of PPE and handwashing procedures and had the equipment at hand for us on entering and leaving the building. Thank you so much for making our mum's final days easier for both her and us. And thank you for making her final years happy ones.

The management has kept family members informed of any changes on a regular basis, and this has also helped and provided us with reassurance and comfort.

Staff and management were great with my gran, and we felt secure that she was in good hands. The care assistants really went the extra mile to make sure she was comfortable. Couldn't recommend it highly enough.

My mum has been in the Larch unit at Whitehills since January 2020 and I can honestly say the care staff give my mum the best possible care. I always feel reassured when I see them interact with my mum and see how fond they are of her and vice versa. Above and beyond.

Staff do a brilliant job looking after their residents, meeting all their needs, especially at this difficult time.

There are many activities available to residents within the home and also various outings for those able to participate. The home also encourages families and residents to make the bedrooms very personal and this gives the residents a real sense of familiarity and comfort.

My auntie has received wonderful care being a resident at Whitehills. I also appreciate the care shown to my uncle as her husband. I don't live nearby so really grateful for the wonderful updates through social media.

Activities better in the unit now. Staff very welcoming and easy to approach.

I am happy with my mother's care. She is always clean and tidy and carers in her unit know her needs very well. Staff and management are lovely and easy to approach if I was concerned about anything and would phone me if my mother was not herself. Activities better due to a new manager who has done very well. Happy for my mother to be in Whitehills Care Home.

My brother receives excellent nursing care and GP service. The staff are very caring and look out for him. His wellbeing is looked after. Any complaints are listened to and dealt with.

At the end of my sister's life, the care team at Whitehills were exceptional. Their understanding and skills displayed at this emotional time were amazing. From the manager and deputy manager to everyone in the team, nurses and carers alike was nothing short of perfect.

Over the past 4-5 years, the home has had ups and downs. New management (in last 3-4 months), standards have gone upwards. Certain members of staff are obviously better than others. A difficult job under any circumstances which should be carried out by NHS (my opinion).