Glenfairn House

28 Racecourse Road, Ayr KA7 2UX

Staff are confident Glenfairn House will be the safe, secure and happy home you and your loved ones are looking for. Visit to see for yourself.

There is constant investment in the care home, taking Glenfairn House to new levels of comfort and luxury, with pristine en-suite accommodation available in the recent renovation. The original house retains its grand Edwardian splendour, but also boasts newly refurbished en-suite rooms.

“Staff would be delighted to show you around this wonderful home, to experience for yourself the family atmosphere, full activity programme and delicious food.”

Nursing staff and carers are committed to ensuring residents’ personal choices and individual needs are at the centre of everything they do. They are available anytime to make sure your time at the home is happy and secure.

Group: Lorimer Homes Ltd

Person in charge: Alice Thomas (Matron/Manager)

Local Authority / Social Services: South Ayrshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 71

Shared Rooms: 2

Rooms with ensuite WC: 55

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Directions:

Glenfairn House is situated conveniently in Ayr on Racecourse Road, to the south and a short journey (10 minutes) from the train station. The Home has good public transport links.

Visiting:

Visitors and children welcome at all times, no matter how early or late. Please avoid mealtimes which are 1 – 2 pm and 5.30 – 6.30 pm.

Visits can take place in the privacy of the resident’s own room, or in the homes lounges.

Visitors to the home need to sign in and out of visitors’ book; this is for security and fire safety reasons.

Parking:

Parking is freely available to visitors in the grounds of the home.

Latest Care Inspectorate* Report on Glenfairn House: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.2 (maximum of 10) for Glenfairn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Glenfairn House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Glenfairn House is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.383 Points relating to the number of positive Reviews for Glenfairn House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 2 Reviews ÷ 15 Target = 0.133

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Glenfairn House has a Review Score of 8.2 (8.216) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Glenfairn House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Glenfairn House

  • Son of Resident/Service User
    2

Probably the best care home in Ayr and extremely pleased with the care of my father until his death. They always kept you informed of any problems and discussed any changes with his care. Relatives was also kept informed of anything going on in the home and encouraged to participate. They organised trips for residents along with bringing entertainment in ranging from musicians to a theatre company in to perform a pantomime. The gardens are kept immaculate and are secure.

How likely would you be to recommend Glenfairn House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Average Rating:   5 out of 5

Glenfairn House provided wonderful care for my mum during her final days. Her stay was brief (3 months) but as she declined in health she received excellent nursing care and was well taken care of in all regards. From the owners through management/administration to the nurses and carers both she and us as her family were treated with kindness, openness and respect. There is a very nice culture at the home based on our experience and it meant a lot to us to leave someone we loved very much with people we felt we could trust. They showed patience and gentleness in all their dealings with my mum. In addition, her room was very nice indeed; bright and sunny and the grounds of the home are also simply beautiful. I would have no hesitation in recommending Glenfairn as a care facility to consider for someone you love.

How likely would you be to recommend Glenfairn House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Alice Thomas, Manager at Glenfairn House responded to this review on 21 Mar 2018:

John, it was a pleasure getting to know mum, yourself and your family. I feel we went on a journey together and learned from each other. Thank you for your kind words and I will pass your message on to the staff who deserve to hear your very positive comments! I wish you and your family well for the future and you know you are welcome at Glenfairn anytime if you happen to be passing! Kindest regards.

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