Glenfairn House Care Home

Very happy with my brother's care and he is happy being here. Staff are approachable and courteous at all times.

Mum came in a year ago at the height of Covid restrictions. Been difficult to visit from time to time. Mum seems happy and has never complained about anything. Staff are very friendly and take good care of Mum.

My wife's communication improved once visiting opened up; I only hope that the threat of the Omicron variant does not lead to severe restrictions on visiting. The staff are invariably pleasant, cheerful and helpful. I cannot comment too much on activities but what I hear suggests they are as good as Covid restrictions allow. The menus for food and drink appear to be very good and she certainly seems to be thriving on it. I am content that, taking account of her difficulties, she is much better cared for than any at-home arrangement would allow. As far as I can judge, she is well cared for by kind, good-natured staff and is reasonably happy and content.

Good care home, friendly staff that Mum engages well with and the food looks good. I feel she is safe and well, but could do with more updates from nurses on well-being and still waiting on details for the WhatsApp group.

Management and nursing staff always helpful and giving any information concerning my mum. She has a lovely bright bedroom with patio doors looking out onto part of the garden. The care and emotional support from the nursing staff has been excellent. Thank you all.

Management and staff are always friendly and helpful, providing excellent care to the residents.

I must start by saying that I have not visited Glenfairn because I live 400 miles away and it is too far for a 30 minute or 1-hour visit. I will visit when restrictions are eased. However, I talk to my mum by facetime every week and after a year or so, she seems to be well settled. Also my nice visits every week and reports that the home is excellent and doing their very best for mum.

My Dad moved into Glenfairn in Sept 2020, following a fall at home. He suffers from vascular dementia, and this was the fall was the catalyst to move him into the home. The home has cared for Dad amazingly well and he is thriving now on the care and the company of other residents. The team at Glenfairn has done an amazing job through the height of the COVID crisis. I would highly recommend this care home.

My aunt was a resident for 4 years and my mother-in-law has been a resident for 7 years. We have found the staff caring, patient and helpful throughout their time in Glenfairn House. Until Covid, we visited several times a week and became very familiar with the home, its staff and many of the residents. It is a welcoming environment and we have always been kept well informed by nurses, carers, management and admin.

We have had no issues until recently! My mother-in-law has fallen out her chair several times, and once the doctor on call came out because of this. We were told that a suitable chair has been ordered for her and yet received another call saying she has come out of the new chair (which clearly wasn't suited to her). I told a member of staff in a phone call that we would be willing to buy a chair for her and was told there was no need as the home would provide one. We have had no issues other than this.

Completed in discussion with relative only to be able to see during garden visitation.

Well done to all at Glenfairn House Care Home.

My stepmother has been a resident for a couple of years. The family has no complaints. Communication has been excellent as has care.

My wife was admitted to Glenfairn House in November 2015 as it was not safe or possible for me to continue, after some 10 years, to care for her with a progressing Alzheimer's condition. Personal care and incontinence will defeat the carer. Glenfairn House has been excellent for us both. They have handled this virus very well, with little help from outside services.

I have found management and staff to be very helpful and good with my mother and myself.

My Dad has been a resident here since March 2017. We have been very happy with his care and the consistency of that care. He settled quickly and enjoys the company and interaction with staff and other residents. His room is spotless and the corridors, lounges and public areas are kept to a high standard. We, as a family have received a high level of support from the staff over the past year +. I cannot recommend Glenfairn House highly enough.

Probably the best care home in Ayr and extremely pleased with the care of my father until his death. They always kept you informed of any problems and discussed any changes with his care. Relatives was also kept informed of anything going on in the home and encouraged to participate. They organised trips for residents along with bringing entertainment in ranging from musicians to a theatre company in to perform a pantomime. The gardens are kept immaculate and are secure.

Glenfairn House provided wonderful care for my mum during her final days. Her stay was brief (3 months) but as she declined in health she received excellent nursing care and was well taken care of in all regards. From the owners through management/administration to the nurses and carers both she and us as her family were treated with kindness, openness and respect. There is a very nice culture at the home based on our experience and it meant a lot to us to leave someone we loved very much with people we felt we could trust. They showed patience and gentleness in all their dealings with my mum. In addition, her room was very nice indeed; bright and sunny and the grounds of the home are also simply beautiful. I would have no hesitation in recommending Glenfairn as a care facility to consider for someone you love.