Benholm Care Home

76 Glamis Road, Forfar DD8 1DS

Benholm Care Home is located on the edge of Forfar and is convenient for shops, amenities, public transport and the A90 Aberdeen to Dundee bypass. Glamis is approximately four miles away.

This historic building has been sympathetically converted into a care home that provides accommodation in single occupancy rooms, many of which have en-suite facilities. Some rooms are spacious enough for sharing. The home is packed with traditional character with original high ceilings.

Benholm provides residential care for both the elderly and those living with dementia. Respite care is also available at Benholm, which can help loved ones plan holidays.

Group: Four Seasons Health Care

Person in charge: Marion Davies (Manager)

Local Authority / Social Services: Angus Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 18+.

Single Rooms: 34

Rooms with ensuite WC: 34

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Benholm Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 7.9 (maximum of 10) for Benholm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Benholm Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.34 for Benholm Care Home is calculated as follows: ( (24 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 47 Ratings = 4.34

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.544 Points relating to the number of positive Reviews for Benholm Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.8 Target = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Benholm Care Home has a Review Score of 7.9 (7.884) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Benholm Care Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Benholm Care Home

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Mainly reasonably good, but I don't like visiting after work and my mother in law still wearing her cereal!
My mother in law would like a weekly bath, she says one shower since admission on 8th November 2017 but I don't know if this is true or untrue?
My mother in law says her teeth are not always out at night, her gums are sore, I think this is probably true.
Lack of stimulation - the TV is on most of the time, but usually no one is watching.
More music, physio and activities.

How likely would you be to recommend Benholm Care Home? Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Benholm Care Home responded to this review on 24 Jan 2018:

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in some areas. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.

Our experience despite being palliative care with the last few weeks has been positive, nurturing and supportive. This has been the experience of the entire family. The entire team have anticipated and genuinely cared for my husband and father and our whole families needs. Palliative care superb!
Professionalism and values displayed and demonstrated are of the highest standard. This could be shared with any team.

How likely would you be to recommend Benholm Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Benholm Care Home responded to this review on 21 Dec 2017:

Thank you, Irene, for your kind comments about your recent experience at Benholm Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Mum had a shaky start probably due to her illness but with reassurance, she regained her confidence. She feels safe with the staff and her surroundings. Her new home is warm and comfortable and she looks forward to a Wednesday afternoon when an entertainer comes to play the accordion. When visiting Mum she is always neat and tidy. She has her hair done by a visiting hairdresser.

How likely would you be to recommend Benholm Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

My dad has been in Benholm Care Home for over two years now. He settled in very quickly. The staff are amazing and take very good care of him. Communication is good and they always phone to keep me up to date. The home is well maintained and kept clean and fresh. The food is good and dad seems to enjoy it and I am always made welcome with a cuppa! The activities are varied and all residents are encouraged to take part. There is outside space for the residents to enjoy during the summer months and the home is very spacious and welcoming inside. It is a home from home for my dad!

How likely would you be to recommend Benholm Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Benholm Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Benholm Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Benholm Care Home