Finavon Court Care Home

5 Carseburn Road, Forfar DD8 3HW

Located in the centre of Forfar town, Finavon Court - Forfar is a purpose built 57 bedded property offering dementia care. They also provide specialist care and support for individuals with learning and physical disabilities between the ages of 18 and 64.

At Finavon Court Care Home residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Finavon Court chefs pride themselves on knowing the tastes of residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Suzanne Wilson (Home Manager)

Local Authority / Social Services: Angus Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Challenging Behaviour • Epilepsy • Head/Brain Injury • Profound & Multiple Learning Disabilties • Stroke

Admission Information: Ages 65+.

Single Rooms: 53

Shared Rooms: 2

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Inspectorate* Report on Finavon Court Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.3 (maximum of 10) for Finavon Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Finavon Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.555 for Finavon Court Care Home is calculated as follows: ( (192 Excellents x 5) + (84 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 299 Ratings = 4.555

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.702 Points relating to the number of positive Reviews for Finavon Court Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 8 Reviews ÷ 11.4 Target = 0.702

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Finavon Court Care Home has a Review Score of 9.3 (9.257) from 25 Reviews


Average Ratings

  • Excellent
    15
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Finavon Court Care Home?

  • Extremely LIKELY
    20
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Finavon Court Care Home

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    6
  • Sister of Resident/Service User
    5
  • Husband of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • more

I would highly recommend Finaven Court to anyone looking for care for a loved one It is comfortable, warm and friendly, and the home definitely gives off the feeling of a 'Home from Home'! The care given by all the staff is exceptional and standards are always high in every way and nothing is ever too much trouble for the staff at Finavon Court. Leaving my Wife in the care of a home has definitely been made less distressing with the support and care of Finavon Court staff.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

The majority of staff are kind and helpful. Unfortunately, with such a busy and quite large home, it is not always easy to find a member of the caring team.

How likely would you be to recommend Finavon Court Care Home? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

Clare Sheehan, Careline Advisor at Finavon Court Care Home responded to this review on 08 May 2018:

Thank you for meeting with me to discuss your experience at Finavon Court. I am pleased that you have found the staff to be kind and helpful and I am confident that we are addressing the issues you raised.

A lovely care home. Bright and welcoming. Staff friendly and approachable, professional. Due to management changes, continuity in information could be better, but this should improve with new management/staff. Residents always clean and well cared for. Any issues re care are quickly resolved when highlighted. Garden area is lovely but summerhouse, seating, pathways etc need to be better maintained to make more pleasant area. Activities could be better structures to include more residents. Activity lounge urgently needs redecoration, tidying.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Clare Sheehan, Careline Advisor at Finavon Court Care Home responded to this review on 08 May 2018:

Thank you for your positive comments. We are in the process of setting up a gardening group and hope that relatives will join in with this. We have an ongoing programme of redecoration and the activity room is being reviewed as part of this.

Overall the care of my husband has been very good. The staff do try very hard to dress him as I wish. Only on rare occasions do I have to comment on this.
The staff are always courteous and helpful and on observation, all residents are treated the same.
The atmosphere is relaxed and staff work in a calm and kind way. The only problem I have found is with clothing particularly with underwear, nightwear, socks/slippers i.e the smaller items and accessories. ( my family think this is not important).

How likely would you be to recommend Finavon Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Clare Sheehan, Care Advisor at Finavon Court Care Home responded to this review on 29 Nov 2017:

Thank you very much for taking the time to make such kind comments about the care and the staff at Finavon Court. We are very sorry that you have had any cause to raise concerns about belongings and we will monitor this closely. Please do not hesitate to raise any issues immediately with the Home Manager so she can resolve right away.

I have been very happy with the care my husband has received in the 9 months he has been in the home. The staff are always very pleasant and helpful and really care about the residents in their care. They always find the time to listen to any questions visitors may have in connection to their relatives and help as much as they can. The management of the home is excellent and I have always been kept informed of everything that is going on. I have, and would in the future, recommend the home to others.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My daughter stayed for 2 weeks in September for respite. She appeared to really enjoy her stay and when we phoned the care home for updates we were given concise and clear information on how she was doing. This made a difference in easing our minds that there were no issues while she was there.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

All of the staff have been incredibly supportive since my mother's arrival at the care home, and I couldn't thank them enough. My mum is settled and happy and very well taken care of. There are plenty of activities and the food looks tasty with plenty of choices. She enjoys a cuppa and a biscuit and there are always plenty of these available when she wishes. Her carer has a very good relationship with her and has brought out the best in her. The facilities are very clean and the lounge is cheerful and bright with a choice of seating. The garden is beautiful and accessible when residents want to/are able to go out. I would very much recommend this care home.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The service provided is excellent. The staff appear happy and interact well with residents and relatives. There are regular meetings with relatives and invitations to lots of activities.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My wife has only been a resident of Finavon Court for 1 month at the time of writing this review. She has settled in well and the transition of being at home with me to being a resident in the care home was made easier with the understanding of the manager and staff. The home is kept clean and in good repair, and the security of residents is second to none. When visiting my wife I see that residents are cared for and kept clean and tidy and all needs are catered for in a cheerful manner. Menus are varied and good, healthy food is provided, together with drinks and snacks being available on a daily basis. Activities are provided for all residents whether able or not able. No-one is excluded. I hope my wife continues to enjoy her stay at the home.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My father has been in Respite Care frequently over the last 18 months, the majority of the respite being at Finavon Court.
The staff are friendly, helpful and always pleasant. As a visitor, I am always treated with respect and helped with any queries or questions I have surrounding my father during his stays.
I think it helped us as a family that my mother had also been a resident in Finavon Court for 5 years prior to her death last year so the home itself was very familiar to us and my father, which made respite care in Finavon Court for my father a bit easier.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My sister has recently moved into Finavon. She seems very happy - she's included in activities that take place if she wishes to do so.
Her clothes match well, her overall appearance is very good as she requires assistance.
She is always asked what choice of meal she would like and is given a cup of tea or coffee when requested. She does enjoy her cuppie and biscuits.
Staff are very patient with her as she can be challenging at times. I feel satisfied with her care and have no concerns at all.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My father came in to Finavon Court at the beginning of December. His care has been outstanding from all aspects. The care my father receives is of a very high standard. With staff being very knowledgeable about the type of care each resident needs. There is nothing that they cannot see to, no matter how little or big. The food is fabulous and the home is very welcoming. The staff are there because they want to be and not because they have to be. The atmosphere is very pleasant and they have lovely surroundings, all our family are delighted with my father's care which is all to do with the manager. Highly recommend the home.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Happy with how my husband is being looked after. Everyone is very friendly and helpful.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

A very friendly place with staff keeping me informed whenever any change with Mum occurs.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

My brother entered Finavon January 2016 but due to the distance involved, I was unable to visit until November 2016. Until then I had been on the phone regularly and always found anyone at Finavon answering the phone to be extremely pleasant and more than helpful on every occasion no matter what time I called. I was finally able to pay a short visit in November and I cannot thank the staff enough for the welcome I received and the attention I was given, nothing was too much trouble. I was able to visit various parts of the home and everything was spotless. Having had previous experience of a care home with my dad, Finavon was far, far superior. I would have no hesitation in recommending Finavon Court to anyone requiring this specialist type of care.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The visitor reception room was staffed by a very personable lady who very quickly made arrangements for my brother to meet my wife and I in a private room. Tea and cakes were provided and this initial experience set the tone for the visit. The manageress took time out to discuss the current situation regarding my brother and provided me with relevant information about contacting his power of attorney. We had visited twice previously and am certain that the quality of the rooms, both private and public were first class. Staff who we have been in contact with have impressed us greatly.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I find the home to be of a good standard and staff are very good. Always willing to answer any queries we have. Rooms clean and modern.

How likely would you be to recommend Finavon Court Care Home? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

The home and staff are excellent.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

It is a very very good care home. I am very very satisfied with the care my sister receives.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Excellent care, my husband is very well looked after. Would always recommend.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Everybody is very helpful with me anytime I visit my father.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

On arrival I am always greeted by a cheery welcoming administrator. Mum is kept clean and tidy and is always happy which reflects her contentment. I visit regularly and care is consistently good and with the refurbishment the floor looks very welcoming. If I've any concerns, I raise them with floor staff in confidence that it will be dealt with. Mum is clearly popular with the staff and relaxed and happy.

How likely would you be to recommend Finavon Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

My brother is very happy living at Finavon, the carers and domestic staff are second to none, the manager, the administrator, the handyman and the activities lady are also wonderful and very approachable if I do need help or advice. I cannot praise them all enough.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Finavon Court - Forfar is one of the best in the Forfar area, the manager and all the staff are very caring towards residents and visitors.

How likely would you be to recommend Finavon Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My brother likes it in Finavon Court. He likes the food he gets for his lunch and tea, he gets on well with the staff. I think he likes to join in the activities, he gets on well with most people. He enjoys going out with the staff shopping.

How likely would you be to recommend Finavon Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Submit a Review for Finavon Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

January 2017

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Debbie

Debbie Thomson

Job Title: Home Manager

Joined: 2016

Description:

As a Registered Nurse, Debbie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a considerate and dedicated leader who is passionate about delivering the highest possible standards in care and enabling Residents to enhance their quality of life.

Debbie joined Finavon Court as Home Manager
because she shared HC-One’s vision in aiming to
provide the kindest care for each and every Resident. She uses her extensive knowledge and experience to motivate her team to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and support groups and is keen to include the local community in life at Finavon Court.

When asked what she enjoys most about her role,
Debbie said: “I love spending time with Residents and working closely with my colleagues in striving to provide the kindest care
we possibly can.”

Outside of work, Debbie enjoys walking, knitting and spending time with her children and grandchildren.

If you would like to find out more information about Finavon Court, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Finavon Court Care Home