Barchester Ochil Care Home

After seven years, I am confident that my husband is getting the best care. The residents are treated with utmost respect and not looked upon as just a room number. The carers are kind and friendly and are usually heard happily chatting to him when attending to his needs. There is a TV lounge but Ochill has another three lounge areas, one opening out to the garden where my husband likes to be for family visits.

It's a good feeling knowing that my mum is in safe hands.

Both my parents are in Ochil Care Home. Both are well looked after, well fed and kept safe and clean. The staff are friendly, attentive and helpful.

In all the years my cousin has resided here, we have found the staff to be extremely caring, dedicated and very communicative to us. Her care is second to none. I can honestly say that this is the best care home my cousin has ever stayed in and she has stayed in a few. The staff are all stars and that includes the domestic staff too. They are all so obliging.

My husband has been looked after with great care in every detail - the staff are friendly, helpful and professional. They listen to any concerns I have which they always address very well. The management is friendly and approachable and has been very helpful over the past 18 months. For example, they have extended WiFi throughout the home and they have refurbished the main reception rooms, making the garden easily wheelchair accessible. The home is clean and fresh, and I would recommend to anyone who is looking for a good care home for their relative.

During her respite care, Mum has been treated with care, humour and vigilance. The quality of reporting has been excellent and as relatives, we have been fully included and informed. Mum's care has been a life saver. Food is excellent and safety brilliant. It has been a privilege to have Mum cared for at Ochil, especially in this transition towards permanent care. Thank you sincerely.

She used to get her hair done regularly which she loved and the hairdresser was very good, mum always had a good hair do. All the nursing staff were terrific with us as well as mum, would not hear a bad word said about any of them, family atmosphere was always there. For all that they have done, we thank them lots and lots xx

I have two parents plus a father in law in the home. Overall, things are good. The staff are friendly and helpful. Sometimes I have to remind staff that my father in law can't get out of bed so his drinks need to be put in front of him. A few times, the cup/drink is left out of reach. This has been passed on. Downstairs in 'Memory Lane' - this unit works well with my mother. She seems very happy and staff will bring her upstairs to visit my dad.