Braefield Nursing & Residential Care Home Reviews (26)
Over all time Braefield Nursing & Residential Care Home has 26 reviews.
Review from Billy L (Son of Resident) published on 13 January 2023
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
When my father went into Braefield, I wasn't sure whether he would like it, but after a week or so, he was very happy. He was well looked after and treated well. He always enjoyed the chat with the staff and was always happy enjoying his time there (which was nearly three years until he passed away
in July 2022).
The staff in the home looked after him well and were very supportive, even to me during my visits. I found the atmosphere very welcoming and friendly and was able to have a chat and laugh with the staff during my visits.
The staff in the home looked after him well and were very supportive, even to me during my visits. I found the atmosphere very welcoming and friendly and was able to have a chat and laugh with the staff during my visits.
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Review from S R (Wife of Resident) published on 6 September 2019
Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Room clean but could be updated, ensuite for disabled users needed updating. Overall, carers and nursing staff were excellent and my husband settled in well for the short time he was in. Would definitely go back again.
Reply from Karen Fleming, HR / Business Manager at Braefield Nursing & Residential Care Home
Many thanks for your feedback, we have our plans to refurbish, glad that the delivery of care was excellent.
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Review from J G (Nephew of Resident) published on 12 February 2019
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My aunt has been a resident for a number of months and has received a good standard of care; the staff are unfailingly supportive and kind and have gone out of their way to make her stay as comfortable as possible.
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Review from Carly M (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad is a real home bird, my mum has been caring for him at home, she is all he knows. We were all nervous about him going into respite but from the minute we stepped into Braefield it felt like home. Dad was always in good form when we went to see him, extremely well looked after. The staff are amazing,
go out of their way to make him comfortable. Nothing was ever too much. He even cried when we were bringing him home.
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Review from Helen M (Daughter of Resident) published on 20 June 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This home was excellent. As my mother was not a very sociable lady, she was not looking forward to going into a home for rest.
I cannot give the staff enough praise, they welcomed her so warmly and put her at ease, they were all wonderful.
The room she was in overlooked a meadow with grown-up trees
I cannot give the staff enough praise, they welcomed her so warmly and put her at ease, they were all wonderful.
The room she was in overlooked a meadow with grown-up trees
all around - a view that was just like home.
The food was good, the rooms were clean and after two weeks stay my mother is looking forward to going back for her next rest.
The food was good, the rooms were clean and after two weeks stay my mother is looking forward to going back for her next rest.
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Review from Judith M (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Braefield is an excellent care home, dad was admitted for 1 week's respite. He settled in really quickly. The staff we found so friendly and helpful and nothing was too much to ask. The care he received was second to none. The manager was so approachable and very professional in her role. We would highly
recommend Braefield. Keep up the fantastic work you do. Each one should be very proud.
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Review from Mary M (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mother arrived at the home in November 2017 from hospital with problems with her chest and not walking. This home has brought her back to full health and walking short distances. Taking into consideration she is 104 years old. She still needs daily help as very little eyesight and hearing is very poor.
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Review from Margaret M (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find Braefield Nursing and Residential Care Home very good. I have been in different homes and none would meet the standard of Braefield. Staff are very welcoming, the home is very clean and fresh. Any complaints are dealt with immediately. In my opinion, Braefield should be the No 1 home.
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Review from A G (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My mother has been in Braefield for some time. Every time we visit we are greeted with a friendly welcome by the members of staff. Braefield has a homely atmosphere and all the residents are treated with kindness and dignity. When a resident is being difficult, the staff use humour to distract them
from an awkward situation avoiding confrontation. We, as a family, are encouraged to see this happening.
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Review from L M (Nephew of Resident) published on 16 March 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found Braefield Nursing & Residential Care Home to have a customer-focused leadership providing a dependable base whereby residents needs are placed firmly to the fore. All staff work as a coherent team and each on an individual level is approachable and willing to listen to both residents and
family alike. The interaction between staff and residents creates a warm, friendly, homely atmosphere which as a relative, provides comfort and reassurance that loved ones are well cared for. I have found staff react in a timely fashion to medical issues and action interventions as required. The home provides a range of activities supplemented with visiting entertainment where residents are encouraged to participate within their own particular comfort zone. Services such as admin, laundry, cleaning and maintenance work diligently in the background to add to the overall quality of the running of the home.
Reply from Philomena Mc Ilwaine, Home Manager at Braefield Nursing & Residential Care Home
Thank you for a lovely review of Braefield care home.
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Review from L H (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad was very ill when leaving hospital.
He was admitted to Braefield and I, his daughter, could not find a superlative good enough for the overall experience he and our family have had.
He is very happy and content and receives the dignified, wonderful care he deserves.
Thank you from him and
He was admitted to Braefield and I, his daughter, could not find a superlative good enough for the overall experience he and our family have had.
He is very happy and content and receives the dignified, wonderful care he deserves.
Thank you from him and
our family for this wonderful care.
Reply from Philomena Mc Ilwaine, home manager at Braefield Nursing & Residential Care Home
Dear Libby, thank you for your beautiful review of Braefield, I will inform my staff of the same.
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Review from Donna R (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My mother was kept in her room, isolated. She was only taken out when our family visited her daily, she was always alone otherwise.
Some days on visiting I could have been sitting with my mother and not see any staff about for over an hour.
I didn't like that the keypad number for the front door
Some days on visiting I could have been sitting with my mother and not see any staff about for over an hour.
I didn't like that the keypad number for the front door
was stuck outside, anybody could enter the home. This is very unsafe.
Reply from Karen Fleming, HR / Business Manager at Braefield Nursing & Residential Care Home
Thank you for taking the time to review Braefield Care Home.
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Review from William M (Husband of Resident) published on 24 January 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My 79-year-old wife was diagnosed with dementia 4+ years ago and since then, she has been nursed in several care homes in the area with variable outcomes. Following her second bout of resuscitation treatment in hospital, we managed to get her a placement in Braefield Care Home.
There she occupies a
There she occupies a
warm, spacious ensuite room, is always kept scrupulously clean and close to the nursing station, dining and recreation rooms.
The staff are all pleasant, approachable and welcoming and attend to my wife's every need in a timely fashion. My wife is always well presented and has gained weight since reception. The dining room menu changes daily and staff are always on hand to help those who require it. Coded entry doors and sign in procedures ensure a safe environment. Braefield - a home from home where residents are treated with love, care and dignity.
Reply from Karen Fleming, HR / Business Manager at Braefield Nursing & Residential Care Home
Thank you for taking the time to review Braefield, we are so happy that your wife is doing well, it's a pleasure to have you both as a part of Braefield.
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Review from Samuel B (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This home is first class. Staff are all excellent, especially the manager and the administrator. The care given by the nurses and carer assistants is exceptional. They are all very kind and go out of their way for my mother. There is very good communication between staff and myself.
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Review from Sally B (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found the care and attention of the staff and management here to be excellent. Always open and honest, providing information when asked. Treating my father with dignity and respect at all times.
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Review from Stephen M (Son of Resident) published on 4 July 2017
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This has been a revelation as to what true care is. Mum is so much brighter, stronger and more alert than ever.
Reply from Philomena Mc Ilwaine, Home manager at Braefield Nursing & Residential Care Home
Thank you so much Stephen for a lovely review. All the staff at Braefield are delighted with how you have found your Mothers care here.
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Review from Colin W (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We as a family are very happy to have found such a wonderful place for our mother. The standard of care is second to none.
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Review from Brenda M (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We found the staff were very helpful and caring towards Daddy's needs. All the staff cared for all needs and brought Daddy back to being able to return home. Nothing was a bother to them.
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Review from Helen k (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The standard of care is exceptional. My mother has gone through a very difficult time and the support and care given to my mother and ourselves has been outstanding. We have always been treated with courtesy and consideration and kindness. Nothing is too much trouble.
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Review from W W (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My family cannot thank the staff and management enough for all their kindness and support. My mother has greatly improved since coming to this nursing home.
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