Colinvale Court Nursing Home for EMI

Glen Road, (entrance via Shaws Road), Belfast BT11 8BU

Colinvale Court Nursing Home for EMI provides care for older people who are Elderly Mentally Infirm (EMI) and those with dementia.

The home has single rooms, communal lounges and dining areas and domestic style kitchens. Residents at the home can enjoy catering and laundry services on the ground floor.

The home offers residents access to a wide range of activities and entertainment and vistors are welcome.

The first floor of the home is accessible by passenger lift or stairs and the home has good public transport links and is close to local shops.

Group: Clontara Group

Person in charge: Vincy Vincent (Manager)

Local Authority / Social Services: Belfast Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's

Single Rooms: 50

Latest The Regulation and Quality Improvement Authority* Report on Colinvale Court Nursing Home for EMI: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 9.6 (maximum of 10) for Colinvale Court Nursing Home for EMI is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Colinvale Court Nursing Home for EMI in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.607 for Colinvale Court Nursing Home for EMI is calculated as follows: ( (234 Excellents x 5) + (110 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 359 Ratings = 4.607

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Colinvale Court Nursing Home for EMI is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 27 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Colinvale Court Nursing Home for EMI has a Review Score of 9.6 (9.607) from 30 Reviews


Average Ratings

  • Excellent
    21
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Colinvale Court Nursing Home for EMI?

  • Extremely LIKELY
    23
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Colinvale Court Nursing Home for EMI

  • Daughter of Resident/Service User
    14
  • Son of Resident/Service User
    4
  • Sister of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • more

I am very pleased with the level of care being given to my Granny and could not complain at all about anything.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4 out of 5

Barry Murphy, Manager at Colinvale Court Nursing Home for EMI responded to this review on 10 May 2018:

Thank you for your feedback. It's very much appreciated by all the team. Most importantly, we are pleased that you're satisfied with the care that your Granny is receiving.

As my mother has not been here very long, I am still learning about all the ways of the home. I find the staff very approachable and helpful and see a change for the better in my Mummy.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.6 out of 5

Barry Murphy, Manager at Colinvale Court Nursing Home for EMI responded to this review on 08 May 2018:

Many thanks for your comments and review.
We're delighted that your mother has settled in well to the Home. If we can be of any further assistance during this period do not hesitate to let us know.

My mother was admitted 3 weeks ago so I feel it is too soon for me to make an accurate comment. To date, I'm happy with care provided and the staff attempt to settle my mother. Staff are friendly and approachable.
Home is well maintained. My mother's needs are being met.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.5 out of 5

I found this care home very satisfactory and hospitable. The care and attention the staff give the residents are second to none. I would recommend this care home to anyone.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.8 out of 5

Very friendly staff and helpful. My Dad has settled well and seems content. He's well cared for and staff are very attentive and put your mind at ease and keep you well informed.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Likely

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Average Rating:   4.3 out of 5

Everyone is very caring and helpful. My Brother's needs are all attended to.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   5 out of 5

I think the care home Colinvale is very good. The staff are fantastic they see to every need for my mum and as I have seen every other patient it's very clean and warm. Food is great. Plenty of activities going on most days and the management are very understanding and listen to you if you have any queries, good home.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.6 out of 5

My wife was looked after by the very best in Colinvale Court. The staff are brilliant. I will recommend Colinvale Court Nursing Home for anyone with dementia.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   5 out of 5

Excellent care and communication. Kept well up to date. Mum is looking much much better.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   5 out of 5

My daddy was in Colinvale for 2 weeks respite. As a family, we were all so moved and appreciated all the caring staff. Every time we visited all staff at all levels were very attentive and talked very highly about my daddy. We would recommend Colinvale to anyone who suffers dementia. Very kind and made to feel at home.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   5 out of 5

Very good experience of this place. Very attentive staff very pleasant. Well looked after. Our dad seems very happy here and has settled in well.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Likely

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Average Rating:   4.3 out of 5

Very competent and caring staff. Only concern is that my mother isn't very good at feeding herself, especially with any food that needs to be chewed. A little more assistance is required but this may be a problem caused by staff shortages.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Likely

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Average Rating:   3.6 out of 5

Very professional staff. Well, run EMI unit. Warm and comfortable home. Residents are well treated excellent medical service, much better than the last home. Would definitely recommend this place to others.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.6 out of 5

Very happy with the nursing care. Staff all very attentive.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.3 out of 5

Very good experience with this care home. Great staff very attentive to my father and other residents. Very safe place for our dad and he seems very content most of the time.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.5 out of 5

My father has settled well in Colinvale Court. All the staff are lovely and friendly. It's a clean and comfortable home and they put on great parties for residents and family members.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Likely

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Average Rating:   4 out of 5

Friendly staff, approachable and easy to talk to.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.9 out of 5

I have found my experience quite good. I had a complaint when my granny first came to the care home and it was dealt with straight away. The staff are very friendly and welcoming and work extremely hard to please all the residents.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   5 out of 5

Good clean and safe place, highly recommend this home. Wonderful staff.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   5 out of 5

Love this place. Staff extremely helpful and always there when called.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   5 out of 5

I find Colinvale a very friendly care facility the staff treat my mother with dignity and respect as with the other residents too.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.4 out of 5

Our mother has received excellent care and love in the home. She has been so well looked after and has been very happy. The activities and programme are wonderful. The staff are simply tremendous, easy to work with and maintaining the highest standards. It is a lovely place to live.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   5 out of 5

I think the staff are friendly and provide a good overall service for my mother.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Likely

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Average Rating:   3.8 out of 5

My wife has been here for approx 2 months and is being well cared for as far as I can see. It's a bit early to say anymore.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Likely

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Average Rating:   4.5 out of 5

My brother in law was very well looked after by all the staff and treated with the utmost dignity and respect.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.8 out of 5

Raymond Murphy, Manager at Colinvale Court Nursing Home for EMI responded to this review on 08 Jan 2018:

Many thanks for your review. We appreciate you taking the time in providing feedback and are delighted that you are satisfied with the care provided to your brother-in-law.

My friend has settled really well into Colinvale and if there are any issues the communication is great and my friend is always clean and fresh and during visits, I can see a great job the staff are doing, as always busy helping residents and keeping Colinvale clean and tidy.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.9 out of 5

Raymond Murphy, Manager at Colinvale Court Nursing Home for EMI responded to this review on 28 Nov 2017:

Many thanks for your positive comments. We greatly appreciate you taking the time to provide us with feedback which helps us to maintain and improve where necessary.

The care my sister has been given at Colinvale Court has been excellent, and the management and staff are caring and so happy and friendly always and I wish to thank them on behalf of my sister and family.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   5 out of 5

Raymond Murphy, Manager at Colinvale Court Nursing Home for EMI responded to this review on 26 Oct 2017:

Many thanks for your kind and positive comments. The management and staff in Colinvale always appreciate feedback particularly when it highlights the high standard of care that we strive to provide.

I and my family find the manager and staff very courteous, helpful and friendly. Staff are always nearby if needed nothing is too much trouble. The managers are always diligent they keep me informed when necessary if my husband needs any treatment. We are very happy with the care my husband is receiving.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   5 out of 5

Barry Murphy, Manager at Colinvale Court Nursing Home for EMI responded to this review on 16 Mar 2017:

Thank you for taking the time to review Colinvale Court and we are delighted that you are happy with the care that your husband is receiving. Your comments are extremely important to us and I will forward your review to the management and all of the team in the Home.
Kind regards

I find the staff very helpful and professional, they go the extra mile to make you and my mum (resident) feel at home as much as possible.
They give a personal touch to each resident which you can see is appreciated by all. The activities are great and everybody is encouraged to take part. We've seen a great improvement in mum and are very happy with her being a resident in Colinvale.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Extremely Likely

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Average Rating:   4.6 out of 5

Barry Murphy, Manager at Colinvale Court Nursing Home for EMI responded to this review on 05 Jan 2017:

Many thanks for your review. We're pleased that you are satisfied with the level of care provided for your mother in Colinvale Court and that she enjoys participating in the daily activities within the Home.

I have been visiting my mother in Colinvale Court the last 10 years. I think from the beginning until now there have been changes made and I think it was for the better. The staff are pleasant and welcoming even though they work with very challenging patients and sometimes it is very hard to manage them but I find they do their very best for the patients while trying to maintain their dignity at all times. The staff communicate well with me about my mother's health and wellbeing which I appreciate.

How likely would you be to recommend Colinvale Court Nursing Home for EMI? Likely

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Average Rating:   4.3 out of 5

Barry Murphy, Manager at Colinvale Court Nursing Home for EMI responded to this review on 21 Dec 2016:

Ann,

Many thanks for your review. We greatly appreciate your feedback regarding Colinvale Court and are delighted that you and your mother are happy with the care provided in the Home.

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