Kintullagh House

Dad also has problems swallowing food but while he was in the home he was able to eat everything NG they gave him. Amazing home and amazing people.

The care home itself is immaculate and has good facilities both inside and out. My Mum and I spent two happy summers enjoying the gardens and sunshine, creating memories I will always remember fondly.

Kintullagh is a lovely place. The home is absolutely spotless, the food is beautiful, and he is always well-presented. As a family, we have no complaints. We could not ask for a better care home. We have 100% trust in the staff and the manager of Kintullagh. My father is so happy, content and loved - just as he was at home.

I honestly feel that I could not have found a better nursing home for my dad, he is treated with respect and dignity. Care is of the highest standard from all the staff (they are all amazing) and go above and beyond for my dad. It really is a home-from-home. Dad loves all the staff. They are always friendly and cheerful and honestly couldn't do enough for him and his needs. The home is immaculate. The manager is the loveliest lady and has made many changes for the better, I can't thank everyone enough. They are all amazing.

Our mum spent 3 years in Kintullagh. During the current manager's time, absolutely no discussed issues were ever addressed. The standard of some food was only fit for a dog and not even warm enough. In her early days there, we found her with a newspaper as a bib! She was rarely in a position to assist her in managing her meals. Never in a comfortable position when sitting. Other issues _ buzzer left on the table in the middle of the floor, never had a bath, dirty nails, other residents' nighties, belongings missing, some staff spending work time in an office on their phones, feet on the windowsill! The two most serious incidents resulted in broken bones and plaster casts on her left leg and right after an even more serious injury. The current serious incident has been totally disregarded by Kintullagh and Kathryn Homes. She is now in a fantastic place and the change in her demeanour demonstrates how they couldn’t care less attitude in Kintullagh had actually impacted our mum.

I would highly recommend this care home and I want to thank everyone for all the love and attention you give to my mom.

Also, I witnessed incidents of neglect, totally unacceptable standards of care and very little compassion, particularly in my husband's final days. For example; failure to change wet bedding; making my very distressed husband wait 25 minutes to be toileted, despite my 3 requests to 2 carers who were sitting chatting with other residents; a nurse roughly pulling off his socks, throwing them on the floor and not replacing them; misleading advice from a nurse resulting in me not being present at his passing; no acknowledgement by management of his death. These experiences greatly contributed to our very high levels of stress and anxiety. Consequently, I deeply regret having my husband entrusted to the so-called "care" of this home.

My mum has been in Kintullagh House since October 2022 and all I can say is that my mum's care is of the highest standard. Every staff member in the home deserves an absolute medal. I would 100% recommend Kintullagh to anyone looking a loving home for their loved one.

Mum has been a resident at Kintulllagh House since the start of January. The first time I entered Kintullagh was when me and my family was viewing the home, the home had such a good feeling to it. We were shown around the home by the manager who is a lovely lady, so welcoming and pleasant to chat with. The bedroom shown to us was well presented, clean and had such a fresh smell to it by the end of our visit we as a family knew that Kintullagh was the place for my mother to live. Even now, in the month of March, my opinion of the home, staff or management has not changed, They are all absolutely fantastic!

I visit Kintullagh House every day, twice a day. I can not recommend this care home enough. The care and compassion the care assistants show towards my mother is outstanding. The management hold a tight ship of the house and are always there if needed. My mother loves attending breakfast club on Tuesdays and Friday mornings. The overall cleanliness of the home is a 10/10. My mother is always well presented, she always looks fresh, her clothes is always spotless. She enjoys mealtimes along with the tea trolleys throughout the day. I can not thank the staff enough for what they do on a daily basis. I know leaving the home my mother is in safe hands and well looked after.

I wouldn't leave my dog there let alone a loved family member!

On first entering Kintullagh House to visit my brother-in-law I was greeted by a very friendly and helpful member of staff. My brother-in-law has settled in very quickly and was given the best of care. Visiting daily since August, I have witnessed the same excellent care given to all the residents and I have nothing but praise and admiration for all the staff. I would highly recommend Kintullagh House to those who are seeking to find a warm, caring, loving and friendly home for any family member.

I want to take this time to thank the staff all so much for the care they provided and the friendly faces and smiles we always were greeted with.

It has been a while since I visited Kintullagh House and the difference I noticed as soon as I walked through the front door was impressive. It felt like such a welcoming environment and the atmosphere was lovely. The staff are excellent and very friendly.

We are very pleased with the care my mother has received since becoming resident in Kintullagh. The standard of care has been very good and the staff are always helpful. It is reassuring to know that our mother is in a safe and secure environment.

My mother has been a patient here for a few years. We have always found the staff professional, knowledgeable, approachable and very caring. We are very grateful for this team's work ethic which resulted in a COVID free home. Staff kept in touch throughout lockdown and facilitated Facetime which helped put our minds at ease. We would like to thank all the staff for their excellent care.

My father and I visited several homes in the area to find suitable care for my mother, my first reaction was it had a family feel to it and I was really impressed. It did not disappoint, my mother was a resident from August 2019 until she recently passed away July 2020. In early March they were quick to lockdown and had strict policies to protect their residents. I felt content that mum was in a safe, caring environment. I cannot praise the staff enough in Kintullagh and feel indebted to them for the care they gave her which sadly ended up the last few months of her life. She was admitted to hospital due to her illness and returned for palliative care, she was treated with all the dignity and respect she deserved. Family were able to take turns to sit with her and be there until the end.

The nurses, care assistant, cleaners, kitchen staff are all very friendly, well presented and helpful during any of my visits ( I would be in almost every day before lockdown). Any requests are acted on promptly.

I am very grateful to the management and staff of Kintullagh who have shielded and protected my mother during the current COVID pandemic, I couldn't have asked for more.

We would without any hesitation recommend Kintullagh to anyone.