Kintullagh House

36 Westbourne Avenue, Carniny Road, Ballymena BT43 5LW
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8.4 26 Reviews
  • Kintullagh House, Ballymena
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Care Provided by Kintullagh House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Group/Owner

Person in Charge

  • Dana Patterson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (53)
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Kintullagh House Reviews (26)

8.4

Kintullagh House has a Review Score of 8.4 (8.439) out of 10, based on 3 reviews in the last 2 years.
Over all time Kintullagh House has 26 reviews.

Overall Experience
  • 19
  • 3
  • 0
  • 0
  • 4
Date Published
  • 26
  • 0
  • 1
  • 3
  • 23
Reviewer Connection to Kintullagh House
  • 13
  • 7
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Ann F (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Personal care - not washed hands and nails dirty. Room items left lying on the floor, clothes (wrong size) needed to wear large size which are in the wardrobe due to steroids use.
Clothes not hung up properly in the wardrobe, all wrinkled and double creased.
Kindly asked for Mum's phone to be charged
in order to contact. The nurse in charge said the kitchen didn't bother. No tea given at all between lunch and dinner Saturday 14th April
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Review from Linda C (Daughter of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother only arrived on the 15th September 2017 but since she arrived, I can honestly say she has been looked after 100%. Always clean and tidy. Staff have been brilliant.
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Review from M W (Son of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my mother normally twice each week.
Recently the home has been refurbished and now is much brighter with light coloured walls and doors.
This is much improved from the dark furnishings previously.
Mother has been here for several years now and gets good care.
The staff are always pleasant
and helpful.
The entertainment group today were excellent.
Everyone enjoyed the lively music and staff joined in the dancing.
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Review from Ethna Q (Resident) published on 30 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never wanted to be in a home. I now know I couldn't do without it as I couldn't carry a glass of water. It is home to me now and I am very grateful for the help of the staff, they couldn't be kinder. Thank you.
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Review from Roisin C (Daughter of Resident) published on 5 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise all the Staff at Kintullagh Nursing Home enough for the marvelous care that is being given to my Mother is now a permanent resident there. The friendly, warm & happy atmosphere within K.N.H put my Mother at ease immediately & she has settled in extremely well. All my Mothers needs are
met to the highest standard & in her own words, 'all the staff are so lovely & she feels safe, well cared for & very feels very happy there with nothing ever being too much trouble for them.' She enjoys the variety of activities & has made new friends. I see a vast improvement in my Mother both mentally & physically since becoming a resident there & the fact that she is so happy & content at Kintullagh House gives me great peace of mind which is priceless!!!
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Review from Mary J (Sister of Resident) published on 13 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in this home for seven years. His bedroom was perfect the food was perfect and the carers that he got were excellent.
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Current Review Score: 8.4 (8.439)

Overview of Review Score

The Review Score of 8.4 (8.439) out of 10 for Kintullagh House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for Kintullagh House is calculated as follows: ( (33 Excellents x 5) + (2 Goods x 4) ) ÷ 35 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.496 Points relating to the number of positive Reviews for Kintullagh House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 3 Positive Reviews ÷ 12.2 = 0.246
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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