Lisburn Care Home

119a Hillsborough Road, Lisburn BT28 1JX

Lisburn Care Home is located on the main Hillsborough Road and is convenient for shops, amenities, public transport and the M1 motorway link. The City Centre is within easy reach.

This purpose built care home provides accommodation in single occupancy rooms.

Lisburn provides residents with TV lounges and a quiet sitting room for relaxation. The dining room, where residents can socialise with others at meal times, is also available. Traditional home cooking using fresh produce is served and residents can select from the varied menus available daily. Special diets can be catered for.

The home receives regular visits from an experienced hair stylist and qualified chiropodist.

A variety of activities are provided by the home for residents enjoyment.

Group: Four Seasons Health Care

Person in charge: Karen Moriarty (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Single Rooms: 38

Rooms with ensuite WC: 38

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Lisburn Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.6 (maximum of 10) for Lisburn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Lisburn Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.313 for Lisburn Care Home is calculated as follows: ( (25 Excellents x 5) + (13 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 48 Ratings = 4.313

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.276 Points relating to the number of positive Reviews for Lisburn Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.6 Target = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Lisburn Care Home has a Review Score of 8.6 (8.589) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lisburn Care Home?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lisburn Care Home

  • Daughter of Resident/Service User
    3
  • Nephew of Resident/Service User
    1

I have come to see my mum just for today (arrived off the ferry from Birkenhead this morning and going back tonight). All the staff in Lisburn Care Home are friendly and welcoming and I always find the visits very pleasant. Mum had her lunch as usual in the dining room and I will be having tea with her in her room. I always look forward to coming to see my mum and I think she is settled here, thanks to the caring attitude of the staff.

How likely would you be to recommend Lisburn Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Lisburn Care Home responded to this review on 15 May 2018:

Thank you, Barbara, for your comments about your recent experience at Lisburn Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

We used Lisburn Care Home in 2014 and were really pleased with the care my mother-in-law got. So much so that we were delighted when Mum got a room last year. Everything was great until the manager left and a lot of the staff. Now we feel the permanent staff are excellent but are short staffed and really stretched. There are a lot of agency staff coming and going which makes it hard for the residents. I hope this will soon be sorted with the new manager and permanent staff.

How likely would you be to recommend Lisburn Care Home? Likely

Overall Standard

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Average Rating:   4 out of 5

Ronnie Cavanagh, Marketing at Lisburn Care Home responded to this review on 02 May 2018:

Thank you, Edna, for sharing your recent experience of Lisburn Care home. We are happy to learn your overall experience has been so positive. We take all feedback seriously as we continuously look at areas to improve. If you would like to discuss your comments further, we would welcome an opportunity to speak with you on your next visit. We look forward to seeing you again soon. Have a wonderful day.

Mum is well settled here. Unfortunately, as Mum stays mostly in her room she could do with more attention or activities in her room. I understand this is difficult with the pressure the staff is under with their normal work load.

How likely would you be to recommend Lisburn Care Home? Extremely Likely

Overall Standard

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Average Rating:   3.4 out of 5

Ronnie Cavanagh, Marketing at Lisburn Care Home responded to this review on 20 Apr 2018:

Thank you for your comments about your recent experience at Lisburn Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to seeing you again soon.

Good support from staff and management towards my aunt the patient, no complaints.

How likely would you be to recommend Lisburn Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Lisburn Care Home responded to this review on 12 Apr 2018:

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Lisburn Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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