Balmoral View Care Centre

5 The Manor, Blacks Road, Dunmurry, Belfast BT10 0NB

Balmoral View Care Centre, Belfast, County Antrim
Balmoral View Care Centre, Belfast, County Antrim
Balmoral View Care Centre, Belfast, County Antrim

Balmoral View Care Centre is located on the southern side of Belfast and is close to shops, amenities, public transport and the M1 motorway link. Park Shopping Centre is just two miles away.

This listed building has been sympathetically converted and together with a new extension provides accommodation in single occupancy rooms, most of which are with en-suite facilities. Some rooms are spacious enough for sharing.

Balmoral View provides TV lounges and quiet sitting rooms for relaxation. A separate dining room, where residents can socialise at meal times, is also available. The home also has a bright, spacious conservatory and attractive extensively laid out gardens. Traditional home cooking using fresh produce is served and residents may select from the daily choices menu. Special diets can be catered for.

A qualified chiropodist and experienced hair stylist visit the home regularly. The home can arrange for complementary therapies for residents.

A good range of activities are also offered.

Group: Four Seasons Health Care

Person in charge: Rosendo Soriano (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 39

Rooms with ensuite WC: 17

Facilities & Services: Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Balmoral View Care Centre: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Balmoral View Care Centre has a Review Score of 9.2 (9.237)

The Review Score of 9.2 (maximum of 10) for Balmoral View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Balmoral View Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.34 for Balmoral View Care Centre is calculated as follows: ( (59 Excellents x 5) + (22 Goods x 4) + (6 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 94 Ratings = 4.34

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.897 Points relating to the number of positive Reviews for Balmoral View Care Centre is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.8 Target = 0.897

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Balmoral View Care Centre?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Balmoral View Care Centre

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My late uncle and his extended family found Balmoral View Care Centre a warm, welcoming, professional place to live. The nursing staff were efficient in their approach to nursing and caring. My uncle called them his second family. The housekeeper and the auxiliary staff were always on hand when you needed them. Nothing was too much trouble. We would recommend Balmoral view with no hesitation.

How likely would you be to recommend Balmoral View Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Balmoral View Care Centre responded to this review on 19 Sep 2017:

Thank you, Bridgeen, for your kind comments about your recent experience at Balmoral View Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Great care home, very friendly staff.
Great food, everyone makes you welcome.
A place I would like to stay myself maybe someday.
Can't say anything bad about it.

How likely would you be to recommend Balmoral View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the nursing home very caring, also very attentive to the residents and a very good atmosphere for relatives visiting the family.

How likely would you be to recommend Balmoral View Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I have spent 2 plus weeks in this home after a bad accident which left me incapacitated with a broken arm and fractured shoulder. I found the care and carers exceptional. Very caring and dedicated staff. The care and help I have received here from the staff accompanied me to the fracture clinic and have generally been helping and supporting me. I feel my recovery would not have been as good as it is so far.

How likely would you be to recommend Balmoral View Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am perfectly happy with every feature of the attention which is given to my wife, and to myself when I call as a visitor.

How likely would you be to recommend Balmoral View Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I find the staff at all levels to be professional, caring, considerate and kind. They take obvious pride in doing a good job, they are clearly patient - centred in their approach to their work and their happiness derives from making the patients happy. They care about the patients and their families. This creates a positive atmosphere and facilitates easy communication.

How likely would you be to recommend Balmoral View Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been in Manor Lodge Care Home for nearly two years now, he came from another care home which was owned by a different company. Since moving to Manor Lodge my family and I can see a big change in him for the better he is a lot happier and content and this has a lot to do with the fantastic staff and the care they provide.

If you are in the position like we were two years ago thinking of a care home for a loved one I would highly recommend a visit to Manor Lodge Care Home.

How likely would you be to recommend Balmoral View Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

There is never enough female staff to take ladies to the toilet or commode. Everyone is entitled to their dignity, the staff do their best, patients sit in a boring dull room in front of the television all day long. The only good service is on the EMI floor, it is bright and cheerful, it is about time there was something done downstairs.

How likely would you be to recommend Balmoral View Care Centre? Extremely Unlikely

Average Rating: 

 1.7 out of 5

Overall Standard: Satisfactory

Facilities: Very Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Very Poor

Value for Money: Very Poor

Tracey Palmer, Home Manager at Balmoral View Care Centre responded to this review on 17 Nov 2016:

Dear Jean,

Thank you for your time to write a review. We appreciate any comments and feedback on our service.
I regret to read that the experience with us has not been a more positive one. We will look into the matter to see where improvements can be made.
I will be in touch to discuss this further.

Kind regards
Tracey Palmer, Home Manager

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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