Oakleaves Care Centre

42 Racecourse Road, Londonderry BT48 8DA
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7.9 57 Reviews
  • Oakleaves Care Centre, Londonderry
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jenny Lynch (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (42)

Visiting

  • Open visiting is available 24/7

Parking

  • free, private parking is available on site

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Oakleaves Care Centre Reviews (57)

7.9

Oakleaves Care Centre has a Review Score of 7.9 (7.937) out of 10, based on 1 reviews in the last 2 years.
Over all time Oakleaves Care Centre has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oakleaves Care Centre
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Total of 57, showing 1-20
Review from Adrian C (Son of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the team at Oakleaves showed great care and respect to my mother (who suffered from Alzheimer's) during her stay. She was treated with dignity and respect, and we will be eternally grateful to everyone who played a role in her care. Although we were initially very reluctant for her to go into
care, the professionalism of the team was extremely reassuring.
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Review from P M (Nephew of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very pleasant and work hard to see to the needs of the service user.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to leave us a review. We appreciate any feedback from families. If we can improve on anything please don't hesitate to let us know.

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Review from Thomas E (Son of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself, my brothers and sisters, our children and grandchildren, would like to thank the management and staff of Oakleaves Care Centre for the care given to our beautiful wee mother during the final months of her life. Their dedication is exceptional. Over the course of our mother’s stay, we were updated
on her health on a regular basis. We all agree that we have found new friends for life in Oakleaves, in particular, the manager and another member of staff. Whilst being hesitant to single any of the staff out for mention, we witnessed something very special during the final weekend of our mother’s long life. Having received a phone call to tell us our mother’s dementia had taken a turn for the worse, my wife and I arrived at her room. We saw a member of staff kneeling by her bedside, playing mum’s music box and singing into her ear. We will always treasure this memory. “To care for those who once cared for us is one of the highest honours.”
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you so much for such a beautiful heartfelt review for the staff at Oakleaves. As you mentioned, it is one of the highest honours to provide care for your loved one. We really appreciate your kind words, and it's heart-warming to hear that you, the family and your mum felt valued and cared for by all our employees. We are very appreciative and fortunate to have an amazing team of staff who will always go the extra mile. Each resident is part of our extended family at Oakleaves, and we hope families feel this when they visit. Please don't be a stranger and come back and visit us anytime.

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Review from Gary W (Son of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Mum's care is excellent. My siblings and I are in regular contact with the staff at Oakleaves and we find that Mum is cared for the best of everyone's ability, despite the gradual progress of her disease. There is excellent communication between the staff and family and we feel fully
informed. We are grateful for the kindness and patience shown to Mum by all the staff.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We really appreciate any feedback received from families, especially such a heartfelt response. We genuinely try to keep families up to date and involved as much as possible in the care of their loved one.

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Review from Marie M (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in Oakleaves have provided my dad and us, his family, with an amazing service over the past year. He is so well looked after with care and love. The activities for the residents are great, and there is always something going on. Any of Dad's needs are met, and anything he wants is catered
for. He has a special diet which is catered for, and the food quality is excellent. The cleaning and laundry services are great. I cannot fault the work done here; I am so grateful that my dad is happy here.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for writing such a heartfelt response for the team at Oakleaves. We are so glad that our team's care delivery exceeds your expectations, and I will make sure they all receive the recognition they deserve. We are very fortunate to have such a passionate activities coordinator who provides an amazing range of activities for all our residents. If we can do anything to improve, please don't hesitate to contact us.

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Review from T B (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very welcoming and keep us, as a family, up to date with Mum's everyday care. One member of staff is a true angel to Mum and all the staff, showing great empathy and care. Often Mum is distressed on my visits to go to the toilet as her walking is poor and there is someone always at hand with
care and personal feelings taken into consideration. The music and events have been done with great effort and style. I look forward to the 70s dance.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Your kind words about the care we provide are really appreciated. We've passed your positive comments on to our team so they can enjoy the praise too. Comments like yours make our work worthwhile. We love that you enjoy attending our events and they wouldn't be the success they are without the support of families like yourself.

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Review from Michelle H (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care our dad gets is amazing. Staff are all great with Dad. He is always well looked after. Always looking well. They do loads of activities and different entertainment. Dad seems so content. Keep up the good work folks.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We really appreciate you taking the time to leave us a review. Feedback such as this keeps us, as a team, motivated to continue doing what we're doing and we are so happy to hear that you have had a good experience. Let us know if we can do anything else for you.

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Review from M L (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with the care my mother has been receiving the last few years.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you so much for your feedback. It really makes our day to hear families are happy with the care we deliver.

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Review from John B (Son of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been with Oakleave Care Centre, we are very pleased with the sincere care she has been given. Each worker has shown true affection towards my mother. The facilities within the home are excellent, and feedback as to my mother's general health is also very good and greatly appreciated.
With sincere thanks.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We love to hear any feedback from our families. We're so happy to hear you have a positive experience in the home; it has made our day! Our team works very hard to provide individualised care to each resident, and we would be unable to do it without the support from families.

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Review from P B (Wife of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with his care.
He is very clean and tidy.
Activities are great - good for his well-being.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you so much for your positive feedback! We are thrilled to hear you are happy with the care your husband receives and enjoy the activities. Our activities coordinator will be happy to hear that her hard work has paid off!

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Review from Eileen G (Sister of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is extremely well looked after. When visiting, she is all clean and tidy; her room is bright and always clean.
The staff look after all her needs - sometimes she can be demanding; however, the staff take this in their stride.
She loves having her hair done and her nails done.
She likes
being pampered.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We, as a team, appreciate all feedback received. Thank you so much for sharing such positive feedback about the care we provide. I will ensure the team receives the recognition they deserve.

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Review from Louise C (Daughter of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are very happy with the care our mum is receiving at Oakleaves.
The staff are caring, efficient and professional.
The activities coordinator is excellent and could not with more funding - five starts!
Overall, Mum is happy and content there.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write such a heartfelt response. We're glad to hear that families have such a positive experience when visiting Oakleaves. Our team will be happy to hear their hard work has paid off, and I will make sure our activities coordinator receives the recognition she deserves.

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Review from H L (Daughter of Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Staff - very professional, friendly and caring.
Always made to feel welcome and any concerns dealt with promptly. Great range of activities provided - lots of parties!
Supportive and understanding during a family bereavement.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to complete such a heartfelt review for Oakleaves staff. We love to see families interacting with staff and supporting all the events planned. We aim to support all our residents extended families in any way we can, especially during difficult times.

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Review from R B (Son of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has settled in brilliantly, the staff are excellent, always chatty and having a laugh with him. I love all the activities they have. Every day is different.
I would highly recommend.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to provide a heartfelt review for Oakleaves Care Centre. Your father has settled in very well in Oakleaves and the staff appreciate you all supporting us by participating in our activities.

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Review from H B (Daughter of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with visiting Oakleaves Care Centre has been lovely, from the staff and all who are involved. My father has settled well and that's great to see. If my dad's happy then my family are too. The staff are very welcoming and have involved us in all their day-to-day activities. Oakleaves is
a lovely place to be!
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We love to see families visiting and staff enjoy seeing residents and families settling into the home. Thank you for taking the time to leave the staff such positive feedback.

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Review from Peter C (Relative of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakleaves have been an excellent place for my mother-in-law/grandmother. She has been/is happy and well cared for. The staff are approachable and friendly. The management is easy to work with. The event manager is excellent. The carers and all the other staff are lovely. Thank you to all involved.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write such a heartfelt review. We aim to provide a high standard of care, and we hope this is reflected when families visit and participate in our activities. We work very hard on providing a range of activities for all our residents and love to see family also enjoying events in-house and hope they feel it's a home-fr,om-home environment.

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Review from Evanna C (Granddaughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the staff and management. All are friendly and professional. Granny is well cared for and happy. She enjoys all the events.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to write such a lovely review. The staff at Oakleaves appreciate all feedback received and love to see residents enjoying the variety of activities we plan.

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Review from S M (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More activities, please.
More fruit on the menu for dessert etc.
Mum is extremely well taken care of and is very happy here. She loves the company and activities. She is well-kept and loves life here. Thank you for all that you do.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

We appreciate all feedback which helps the team ensure a high standard of care delivered. We advertise activities for the coming months in the monthly newsletter and also on our activity notice board. If you have any further suggestions to add to our activity calendar, please don't hesitate to speak to a member of staff. We will continue to accommodate the changes in residents' needs.

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Review from M C (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think my mammy is getting the best care at Oakleaves Care Centre.
Very professional the staff are.
The staff are all very friendly and always make you feel welcome.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

Thank you for taking the time to complete a review for the team at Oakleaves Care Centre. We appreciate all feedback received from families and pride ourselves in providing high-quality care to each resident.

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Review from Patricia C (Granddaughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the home overall - can't believe how great and friendly the staff are. The way they look after my grandmother is they take pride in looking after her and giving her the best care/needs she needs. Very professional at their job.
Reply from Jennifer Lynch, Manager at Oakleaves Care Centre

The staff at Oakleaves would like to thank you for such a lovely response. It is a privilege to be able to provide a high standard of care to each individual resident, and we are pleased that this is reflected when you visit the home.

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Current Review Score: 7.9 (7.937)

Overview of Review Score

The Review Score of 7.9 (7.937) out of 10 for Oakleaves Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Oakleaves Care Centre is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) ) ÷ 11 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.119 Points relating to the number of positive Reviews for Oakleaves Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 1 Positive Reviews ÷ 8.4 = 0.119
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Oakleaves Care Centre

What types of Care is Oakleaves Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oakleaves Care Centre have?

There are 42 Single Rooms.

What are the Facilities & Services at Oakleaves Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Oakleaves Care Centre to the centre of Londonderry?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakleaves Care Centre to verify any information. View our terms and conditions. Oakleaves Care Centre has an Basic Service - more info.