L'Hermitage, Jersey, Jersey
L'Hermitage, Jersey, Jersey
L'Hermitage, Jersey, Jersey

L’Hermitage is located within a retirement village, with pleasant views and a purpose-built interior ideal for both residential and nursing care needs.

Inside and out, no expense has been spared to provide the very highest standards of care in quite sumptuous accommodation. Bedrooms and communal areas in this impressive two-storey home are furnished and decorated to exacting levels. Many rooms are also fitted with the latest in ceiling tracking systems which facilitate accessibility for people with mobility impairments. This enables us to support residents with more complex needs, including those requiring stroke care, cancer care or those living with varying levels of Parkinson’s disease, osteoporosis or musculoskeletal disorders amongst others.

L’Hermitage offers a full range of residential and nursing care support, including trial stays, respite breaks and convalescent care as well as long term care. Residents are encouraged to bring important personal possessions to personalise their rooms. L’Hermitage operates an open visiting policy, where residents and loved ones may visit at convenient times. In common with all of their homes, L’Hermitage’s manager has a qualified nursing background. The home is fully registered with the Health and Social Services and has ISO9001/2000 and Hospitality Assured accreditation.

Group: Caring Homes Group

Person in charge: Colette Bonner (Manager)

Local Authority / Social Services: Jersey Social Services (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Bed Vacancies

posted 16 Oct 2017

Please call 0808 223 5521 or email enquiries@caringhomes.org for further information about current Bed Vacancies at L'Hermitage.

Reviews

9.6 L'Hermitage has a Review Score of 9.6 (9.593)

The Review Score of 9.6 (maximum of 10) for L'Hermitage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for L'Hermitage in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.983 for L'Hermitage is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.61 Points relating to the number of positive Reviews for L'Hermitage is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.2 Target = 0.610

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend L'Hermitage?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to L'Hermitage

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Sister of Resident/Service User
    1

My mother spent over three years in the home needing full nursing care. The patience and attention she received was outstanding.
She was treated with dignity throughout and in her final hours she had a hand to hold even when we were unable to be there for her.

How likely would you be to recommend L'Hermitage? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment my mother entered L'Hermitage, the care has been outstanding. The staff are excellent, very professional and friendly. Nothing is too much trouble. As my mother requires nursing for her many medical needs, including vascular dementia, it is wonderful to know that she is safe and well looked after

How likely would you be to recommend L'Hermitage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum went there for end of life palliative. All the staff were sympathetic, supportive and did an amazing job to the end. We will never be able to thank them enough. Wo would never have been able to give her at home what she received in the way of nursing, facilities and quality of life to the end.

How likely would you be to recommend L'Hermitage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The dedication of the staff to the residents, very impressed with the care to the residents, hygiene activities etc and the cleanliness of the home and standard of food very good. Also, their hospitality and understanding to family and friends.

How likely would you be to recommend L'Hermitage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Words are not enough to express my gratitude for all the good work and care for my sister at the home. As I was in the medical profession myself I have seen and worked in the difficult establishment but I can only say this care home certainly comes to the top of my list. Many thanks for everything to all the staff personally involved with home. God Bless you all.

How likely would you be to recommend L'Hermitage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

December 2016

February 2016

January 2012

Job Vacancies

Staff Profiles

No image found

Colette Bonner

Job Title: Home Manager

Joined: 2016

Description:

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at L'Hermitage