Kenton Lane, Gosforth, Newcastle upon Tyne NE3 3EE
Kenton Hall looks to a supportive and versatile environment for adults with nursing care needs, where all care is personalised to suit their requirements.
A trained team of professionals focus on the individual, looking to tailor a service that suit them while meeting high standards and taking a friendly approach to personal preference and loved ones.
The home has strong community links, including with related health professionals.
Group: Solehawk Ltd
Person in charge: Lynn Dowsett (Manager)
Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Old Age
Single Rooms: 60
Rooms with ensuite WC: 8
Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Kenton Hall: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Kenton Hall has a Review Score of 6.9 (6.889)
The Review Score of 6.9 (maximum of 10) for Kenton Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Kenton Hall in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.806 for Kenton Hall is calculated as follows: ( (11 Excellents x 5) + (14 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 36 Ratings = 3.806
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.083 Points relating to the number of positive Reviews for Kenton Hall is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Jessica K (Daughter of Resident) on Thursday 6 April 2017. Relates to April 2017.
Amazing care from nurses and assistants, always amazing at their jobs and very committed to making my mam feel at home and welcome, they all have adapted marvellously to the change as my mother is only in her 40s recovering from a brain injury, therefore, the attention and love they put into caring for her goes a long way supporting her in her recovery.
Big thank you from all of our family, would definitely recommend this home for anyone with extra needs and support
How likely would you be to recommend Kenton Hall? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Carole S (Wife of Resident) on Friday 24 February 2017. Relates to September 2016.
Well where do I start with this place. One positive was it was always clean and tidy and there are some friendly staff (NOT many though). A lot of rude care staff with a massive attitude when you ask them for something simple and on a few occasions, I caught a few eye rolls. A young gentleman and one other African lady said it was always like that, which I find appalling. Care staff also hang around the desk and gossip when there are residents waiting for the toilet etc.
How likely would you be to recommend Kenton Hall? Unlikely
Overall Standard: Good
Care / Support: Poor
Treated with Dignity: Poor
Food & Drink: Satisfactory
Staff: Very Poor
Management: Very Poor
Safety / Security: Good
Value for Money: Poor
Review submitted from a Postal Card by H R (Daughter of Resident) on Thursday 17 November 2016. Relates to November 2016.
My father has had carers for several years and has generally got along with them. He is now in permanent care and he and I are disappointed that he has not been able to to get on good terms with the majority of his carers. They care for them as necessary ie. cleaning/toileting/feeding but don't engage much more than that with them.
Not many people relish moving into a care home and I think the whole experience could be improved by giving each resident a little more time for a chat etc.
How likely would you be to recommend Kenton Hall? Likely
Overall Standard: Satisfactory
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Satisfactory
There are currently no Care Home Idol entrants who have performed at Kenton Hall