Kenton Hall

Kenton Lane, Gosforth, Newcastle upon Tyne NE3 3EE

Kenton Hall looks to a supportive and versatile environment for adults with nursing care needs, where all care is personalised to suit their requirements.

A trained team of professionals focus on the individual, looking to tailor a service that suit them while meeting high standards and taking a friendly approach to personal preference and loved ones.

The home has strong community links, including with related health professionals.

Group: Solehawk Ltd

Person in charge: Kristel Gardner (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 18+.

Single Rooms: 60

Rooms with ensuite WC: 8

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kenton Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Kenton Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Kenton Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.4 for Kenton Hall is calculated as follows: ( (57 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 95 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Kenton Hall is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Kenton Hall has a Review Score of 8.8 (8.817) from 8 Reviews


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kenton Hall?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Kenton Hall

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Our mum resides in Kenton Hall at present and will be receiving end of life care whilst there as she was admitted after returning to the northeast with an illness whilst residing in South.

As a Registered Manager myself in a home in Somerset, I travel frequently to visit but the girls do a fantastic job and nothing is too much trouble.

There is a new manager in post whom we’ve yet to meet yet as staff inform me a few of them haven’t met their new manager yet so I can’t comment on the current Management but the previous manager was very effective and reactive when I had any questions.
It is for ours and that’s a credit to the hard work of the carers day in and day out. Mum has lasted 3months longer than she was originally given but still the staff display empathy, calm and also a sense of humour when attending to mum's needs. We are always greeted with a smile and a “hello”. Thank you to the whole team.

How likely would you be to recommend Kenton Hall? Extremely Likely

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Average Rating:   4.6 out of 5

From cleaners to management, activities second to none. I can say of all the homes we visited this is a star.

How likely would you be to recommend Kenton Hall? Extremely Likely

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Average Rating:   5 out of 5

My husband was nursed in here from July 2015 up until August 2017. I cannot thank all staff and management enough for their kindness and willingness to help after my husband's death. I continue to come to the home most days and help with fundraising also take sweet trolly around.

How likely would you be to recommend Kenton Hall? Extremely Likely

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Average Rating:   4.7 out of 5

Excellent manager and very caring helpful staff. Very good activity co-ordinator who is passionate and committed to providing a range of activities and arts and crafts for residents. Bedrooms are nicely decorated. Nutritious food and plenty of choice.

How likely would you be to recommend Kenton Hall? Extremely Likely

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Average Rating:   4.5 out of 5

My brother was in this nursing home until he passed away in December. We as a family think this nursing home is brilliant with very caring staff. Thank you so much for looking after our brother well. We will certainly recommend this home, even residents were very kind.
Thank you.

How likely would you be to recommend Kenton Hall? Extremely Likely

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Average Rating:   5 out of 5

Amazing care from nurses and assistants, always amazing at their jobs and very committed to making my mam feel at home and welcome, they all have adapted marvellously to the change as my mother is only in her 40s recovering from a brain injury, therefore, the attention and love they put into caring for her goes a long way supporting her in her recovery.
Big thank you from all of our family, would definitely recommend this home for anyone with extra needs and support

How likely would you be to recommend Kenton Hall? Extremely Likely

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Average Rating:   4.8 out of 5

Well where do I start with this place. One positive was it was always clean and tidy and there are some friendly staff (NOT many though). A lot of rude care staff with a massive attitude when you ask them for something simple and on a few occasions, I caught a few eye rolls. A young gentleman and one other African lady said it was always like that, which I find appalling. Care staff also hang around the desk and gossip when there are residents waiting for the toilet etc.

How likely would you be to recommend Kenton Hall? Unlikely

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Average Rating:   2.9 out of 5

My father has had carers for several years and has generally got along with them. He is now in permanent care and he and I are disappointed that he has not been able to to get on good terms with the majority of his carers. They care for them as necessary ie. cleaning/toileting/feeding but don't engage much more than that with them.

Not many people relish moving into a care home and I think the whole experience could be improved by giving each resident a little more time for a chat etc.

How likely would you be to recommend Kenton Hall? Likely

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Average Rating:   3.7 out of 5

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