The Orchard Nursing Home

129-135 Camp Road, St Albans AL1 5HL
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9.7 99 Reviews
  • The Orchard Nursing Home, St Albans
The Orchard Nursing Home is located in a quiet residential area of St Albans, with a warm family atmosphere, highly trained staff are available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

Staff strive for a blend of compassion and commitment, while the home has many pleasing features to add to the satisfaction of daily lifestyles, including en-suite bedrooms, activity rooms and landscaped sensory gardens.

Following a refurbishment, the nursing home has combined services, furnishings and equipment to ensure a luxurious standard of resident comfort and care in an attractive and restful environment. A bright and spacious interior includes a choice of lounge and quiet areas.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1728
  • Self-Funded Residential Dementia Care: from £1836
  • Self-Funded Nursing Care: from £1836
  • Self-Funded Nursing Dementia Care: from £1944
  • RESPITE Self-Funded Residential Care: from £1836
  • RESPITE Self-Funded Residential Dementia Care: from £2052
  • RESPITE Self-Funded Nursing Care: from £1944
  • RESPITE Self-Funded Nursing Dementia Care: from £2052

These prices are only a guideline, please contact The Orchard Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dumitru Varzaru (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors welcome at any time, but The Orchard Nursing Home would encourage visitors to call in advance to ensure that any specific arrangements can be met.

Parking

  • The home has its own car park for visitors.

The Orchard Nursing Home Reviews (99)

9.7

The Orchard Nursing Home has a Review Score of 9.7 (9.749) out of 10, based on 17 reviews in the last 2 years.
Over all time The Orchard Nursing Home has 99 reviews.

Overall Experience
  • 70
  • 26
  • 3
  • 0
  • 0
Date Published
  • 99
  • 2
  • 6
  • 17
  • 82
Reviewer Connection to The Orchard Nursing Home
  • 39
  • 21
  • 5
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 99, showing 21-40
Review from K N (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The Orchard has definitely improved in the 9 months.
There is greater stability of staffing: the good staff seem to be rostered more frequently.
After 6 months of almost daily complaints about my father’s care plan not being followed - food he can’t eat/would choke on, pills found on the bedroom
floor, sitting rooms unsupervised, low standards of cleaning, my father unshaven, ulcer on toe as foot checks not regular, things are now much better.
The nursing staff always were very good.
Some of the care staff are very good.
Food is noticeably improved.
Activities were always very good, now even better: more outside talks and regular exercise on the programme.
Cleaning is getting better.
Love that they sit friends together at mealtimes.
Only marked safety as poor as the movement sensor isn’t always on in my Dad’s room and there are not always staff with the residents in the sitting room - so my father has had more falls/been discovered later than would otherwise be the case.
Reply from Narcis Militaru, Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave a review for The Orchard Nursing Home and for your comments about our home and team. We are pleased to hear that you have observed improvements to our service since your dad moved in as we continually strive to improve the care and service we provide. I know we have already spoken about the safety and security of the home and I appreciate your thoughts on this area as well as your feedback here, which will be passed to the team.

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Review from Jane S (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at The Orchard Nursing Home since leaving another home that was not up to standard. Whilst she will never be 100% happy in her situation she has said that it is a very good home, much better than the last and the staff are great. Only this week she told me that all the rooms were
a good size and nice and bright - this includes the communal rooms as well as her own.
As a relation, I can only say how good the staff are, all the staff from reception and management to nursing staff. Any query is generally answered within minutes not hours, whether by phone, in person or by email. There is never a limit to the length or time of a visit. Mum is always encouraged to join in activities and I feel that the staff genuinely care, it isn't just a job.
I would definitely recommend The Orchard.
Reply from Home Manager at The Orchard Nursing Home

Thank you, Jane, for taking the time to leave us a review, we are happy to hear that your mother is settling in at The Orchard as well as the positive comments about the home and your recognition of the team. Your feedback will be shared with the team.

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Review from Teresa H (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently moved into The Orchard Nursing Home and has settled well. She has high nursing needs and has difficulty communicating, but her needs are being fully met by the home. The home is really well run and the staff are lovely and caring, they are really friendly and professional. They are
always available to chat through any concerns.
The rooms are comfortable and spacious and are all decorated to a good standard, unfortunately, my mother is unable to take advantage of the in-house hair salon and little cafe, where there are always a selection of cakes/pastries!
I am extremely happy with the home and would be happy to recommend the home for either respite or long-term care.
Reply from Home Manager at The Orchard Nursing Home

Thank you, Teresa, for taking the time to leave us a review. We are pleased to hear your mother is settling into The Orchard and for your kind words and recognition of the team. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review from Sue G (Respite Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad came to The Orchard for respite care, this was so I could go in and see him, as he lives a long way away from me. Our family have never had to use care homes or elderly care before, so we were somewhat nervous. However, all I can say is that the care staff and nurses made my dad and us feel very
welcome. The care he received was excellent, loving and understanding. They very quickly got to know his needs, he thought the food was amazing (this from a fussy person). The room was good, and if we had stayed longer we could have made it more of a home-from-home. The activities looked excellent and Dad did join in and enjoyed them, but he also was allowed respectful 'me time' too. They have a statement in the home which says that the workers are coming to work in your home, as the Orchard is the home of those that live there. All the staff take this on board. My biggest thing was that the home was not awkward about my many visits nor how many times a day I came to see him.
Reply from Home Manager, Home Manager at The Orchard Nursing Home

Thank you Sue for your kind words and recognition of the team at The Orchard. Your dad was a joy to care for during his stay and we are so pleased to know he enjoyed the activities. The care and services we deliver as a team to our residents and families is extremely important to us. Your comments will be passed on to the team.

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Review from J R (Partner of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care received by my partner who is struggling with his mobility and cognition. All the staff are lovely with him and very friendly and caring. It is a great comfort to know that he is receiving such excellent care and warmth.
Reply from Home Manager, Home Manager at The Orchard Nursing Home

We would like to thank you for your words of kindness which are very much appreciated. We are pleased to hear that your partner is receiving such excellent care at The Orchard. All comments will be passed on to the team and thank you again for the review.

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Review from Paul L (Son of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind and helpful staff taking care of my dad 24 hours a day. The Orchard Nursing Home have been very supportive and always ready to listen.
Reply from Home Manager at The Orchard Nursing Home

Many thanks for your positive review Paul. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Alison L (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at The Orchard for nearly 7 years. She was always treated with respect and care. Her room was bright and airy and her clothes were always neatly washed and pressed. The carers were all aware of my mother's needs and if she needed anything, they would always let us know so we could bring
it in for her. We got to know all the carers and nurses on the second floor very well and felt like part of the family at the home. Although my mother could not really participate in any of the activities, the activities team always included her.
Reply from Home Manager, Home Manager at The Orchard Nursing Home

We are so pleased to read your wonderful comments Alison, about the care your mother received at The Orchard. All comments will be passed on to the team and thank you again for the review.

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Review from Brian H (Son of Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
it was Mum's birthday on Aug 20th. The staff made her a cake and brought it in and sang happy birthday to her. This was organized by the activities coordinator on the 2nd floor. It was a really lovely touch. Mum has been in the Orchard since April 2021 with severe dementia. She's well looked after and
I see the same staff regularly, whenever I visit. The staff keep regular contact with us (Mum cannot really communicate with us now) and let us know whenever there is an issue or Mum needs something bringing in.
Reply from Home Manager at The Orchard Nursing Home

We are so pleased to read your wonderful comments Brian, about the care your mum receives at The Orchard. The services and support we deliver as a team to your mum and whole family is extremely important to us and we love to make occasions like birthdays as special as possible. Your feedback will be shared with the team.

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Review from Ann K (Ex Family Member) published on 5 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I searched extensively for a placement for a loved one for whom the placing was of an urgent matter. I was impressed with the home from the reception I received on arrival. The place was clean and the decor pleasant. I was given a tour of the home and while walking around was told what the home had
to offer. The lady showing me around knew and greeted all the patients by name but what impressed me the most was that, while viewing the patio and garden, she noticed that a resident was cold, walked over and adjusted a blanket around the lady with a kind word. The lady with me was not a nurse hence my pleasant surprise at her actions. My friend was admitted shortly after this first visit. The nursing staff keep me informed of anything relating to my friend's welfare and do their very best to see to his needs. It gives me comfort knowing he is in good hands and that I can continue giving personal care to my loved one without having to contend with the day-to-day needs he has.
Reply from Home Manager, Home Manager at The Orchard Nursing Home

Thank you for your lovely comments, Ann. The care and services we deliver as a team to our residents and their loved ones are extremely important to us. Your feedback will be shared with the team.

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Review from H L (Grandson of Resident) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t have been more impressed by the way The Orchard treated my grandfather. The staff were both diligent and kind, keeping him comfortable in his last moments. They were also very compassionate and allowed my mother and me to stay as long as we needed to, by his side at the end. Really impressed
by their service.
Reply from Home Manager, Home Manager at The Orchard Nursing Home

Thank you for your kind words and recognition of the team at The Orchard. We are really sorry for your loss, and we hope we made your grandfather’s last moments as peaceful as possible. Your comments will be passed on to the team.

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Review from C G (Respite Resident) published on 25 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Orchard Nursing Home in St Albans is a happy place to stay. The staff are cheerful, kind and professional. The food is good, there is a library, activities to take part in and a garden to enjoy throughout the year.
Reply from Home Manager, Home Manager at The Orchard Nursing Home

Your positive review means a lot to us and we are pleased you had a happy experience at The Orchard. Thank you for taking the time to give us a five-star review and we look forward to welcoming you back in the future should you ever want to visit again. Thank you again

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Review from Brian S (Regular Volunteer) published on 7 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a volunteer for nearly three years and have enjoyed my weekly visits to The Orchard very much. I have always been made most welcome by staff and residents alike and treated as an equal.
Reply from Home Manager, Home Manager at The Orchard Nursing Home

Thank you for your review, we are pleased you enjoy being part of the team here and thank you for the work you do.

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Review from Georgina T (Granddaughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been at The Orchard for nearly three years, and I cannot fault their support and care. When you move your relative into a home, you do all the research you can and hope that you have made the right decision – with The Orchard, I can truly say that we have found another family. This choice is
reflected in my grandmother daily; she is treated with care and respect, has ‘in-jokes’ with each member of staff, and even on the worst days of her dementia, knows how safe she is. During the height of the pandemic, the staff at The Orchard mitigated as much fear and confusion as possible, bringing a spirit of camaraderie and security. The reassurance I feel in our decision is unquantifiable. Being able to visit her without any concerns is wonderful and has given us back our relationship without the additional stresses and worries of caring. Thank you all. So very much.
Reply from Home Manager, Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us such a fantastic review, Georgina! We're happy to hear that your grandmother is receiving such great care at The Orchard – she is an absolute pleasure to have as part of our family. I will pass on your wonderful comments to the whole team.

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Review from Francesca B (Daughter of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Orchard has become the next best thing from home for Dad and in some ways the best place. He has now been a resident for just over 4 years and in that time he has never complained to us about the care he is receiving. We witness on a daily basis the friendly and caring atmosphere generated by all
the staff. Any requests made by us on Dad's behalf have been acted upon in a speedy and professional manner and we know all the staff put the residents' needs first. Dad needs encouragement to join in with activities and the Well Being team are always up to get him involved in things they know he will enjoy. Dad had to spend some time in hospital earlier in the year which really affected him physically and mentally. On his return, the nursing and care teams have made every effort to get Dad back to where he was. When Dad is having a good day the way he interacts with the staff is a joy to be seen. Thank you, thank you, thank you. Cannot say it enough.
Reply from Home Manager, Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your Dad is receiving such great care at The Orchard and I'm pleased your Dad is enjoying his time with us too. You kind comments will be passed onto the whole team who will be delighted to hear the praise.

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Review from Stephen J (Respite Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Orchard nursing home was the perfect place for me to recuperate after surgery on a fractured ankle. The staff were warm and friendly and I enjoyed socialising with the residents. Constructive feedback would include fitting larger sheets and duvets on beds; more extensive gluten-free food provision
and when you update the room alarm system, make sure that the sound only goes to the staff who need to hear it.
Reply from Home Manager, Home Manager at The Orchard Nursing Home

Thank you, Stephen, for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your honest feedback is appreciated and will be passed on to the team.

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Review from M D (Daughter-in-law of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law spent ten weeks at The Orchard between December 2021 and March 2022. We chose The Orchard based on recommendations by friends which was then backed up by a very favourable initial visit. From the outset, we were highly impressed by the professionalism of the staff and the care and individual
attention given to the residents. Every effort was made to help her settle and the team were keen to find activities to suit her needs and interests and to get to know her as an individual. Residents are encouraged to mix and get to know one another, yet there is also respect for privacy and a resident's personal space. All family members who visited her, remarked on the friendly and caring family-like atmosphere. I have no hesitation in recommending The Orchard and in fact, have done so both during my mother-in-law's stay and afterwards.
Reply from Home Manager, Home Manager at The Orchard Nursing Home

We are so pleased to read your wonderful comments about the care your mother-in-law receives; the team were thrilled with your feedback as we strive for personalised-centred care for all our lovely residents.

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Review from Martin H (Son of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Orchard staff have been amazing, the activities team have really kept my mum occupied and the care shown has given us the satisfaction to know we made the right decision. I have visited lots of care homes in my occupation and this is certainly the best.
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Review from Jean B (Wife of Resident) published on 26 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved here to the dementia ward one week ago and I felt really happy from day one! The staff (which is the most important aspect, in my opinion, of any care home) are all absolutely lovely. The level of staff on the unit is high enough for them to take time with each resident, I see staff
continually talking to all the residents and treating them with kindness, dignity and even affection which really made me feel emotional. My husband is a high needs patient with advanced young onset dementia (FTD) and motor neurone disease. He has lost the use of his arms so he is very vulnerable and unable to do anything for himself. Knowing that the staff here are patient and kind is really reassuring. The management team are accessible and willing to help with all requests, where physically possible. In addition, the food is fabulous, the nursing care so far has been amazing with great attention and interest being shown in his condition and adjustments to his diet made almost immediately.
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Review from Jem D (Husband of Resident) published on 11 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My fiancee has been at the Orchard since May 2019. I could not have wished for a better care home for her after her severe cognitive impairment. The nurses and carers are wonderful with her showing empathy, respect and dignity. The whole team have shown her and me, so much love and care I cannot express
my gratitude enough. Wonderful, wonderful people.
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Review from Mark P (Son of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at The Orchard for three weeks now. The way in which he was admitted, cared for and encouraged has been fantastic. He has gone from being bedbound to being up and in a chair/visiting the lounge/taking part in daily activities, even if in his room. Calls and visits are allowed, and
sensibly and carefully monitored. All in all, a fantastic home for Dad.
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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for The Orchard Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.749 for The Orchard Nursing Home is calculated as follows: ( (155 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 199 Ratings = 4.749
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Orchard Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Dumitru

Dumitru Varzaru

Job Title: Home Manager

As the Home Manager, I believe that our residents should be treated with the highest quality of care possible and I have the responsibility to ensure the safety and well-being of our residents. I lead by example and involve myself in the day-to-day life of the home as well as making The Orchard a happy and enjoyable place in which to live and work.

Tubi

Tubi Malawo

Job Title: Deputy Manager

Our carers and nurses are highly skilled, with qualifications to manage all types of care, including residential, nursing and dementia. Within each team, we’re able to offer specialist care for complex conditions.


I bring a wealth of clinical expertise and compassionate leadership, supporting high-quality care and ensuring residents at The Orchard feel safe, respected and well looked after every day.

Natalie

Natalie Collard

Job Title: Customer Relationship Manager

I support families from the first enquiry, offering guidance, reassurance and a warm welcome to help make choosing care at The Orchard feel easier and informed.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Orchard Nursing Home to verify any information. View our terms and conditions. The Orchard Nursing Home has an Enhanced Service - more info.