Drovers House

The competence of management and staff is excellent and professional at all times. The staff are now like an extended family and I cannot thank them enough for the care they give to mum and the reassurance they have given me.

After a stressful long-term period of the family providing 24/7 care around the clock, unfortunately, the time had come to transition grandma and grandad together into a care home. From the initial contact made by visiting the family home they exceeded our expectations and more, they both reassured and provided words of comfort when acknowledging that both grandma and grandad would be in the best possible place receiving the highest level of care. And that they have! Both moved into Drover's House on Thursday 23rd May 2024 and since we have had nothing but amazing from the team, they have updated us on all care via 'Relatives Gateway' and have personally spoken to myself, my mum and my aunt who have visited every day. Nothing is too much for the team at Drover's House and all care towards grandma and grandad has been nothing short of caring and loving. Thank you Drovers House for caring for them as though they were your own.

My mum moved into Drovers House 4 days ago. She was very down after having spent 3 weeks in a local authority home on discharge to assess. Even after a few days, mum is almost back to her old self thanks to the wonderful attitude of the staff. I am so very very grateful.

Since my mum moved into Drovers House in December 2023, we have been impressed by the high level of care and commitment of all staff members. All staff members are attentive and caring. The managers are always available and willing to discuss honestly my mum's condition and the best way to move forward with her care.

I was so comforted the moment I stepped inside and was greeted by staff. My worry about my brother's care eased as he was welcomed and settled, by what was obviously a caring staff. He needs were met with genuine caring, and as his time there continues, this high level of caring remains, which gives the loved ones of the residents peace of mind, in a distressing situation. As I visit, I am welcomed also, and feel already part of this family. That basic feeling of peace of mind is very precious to me. Genuine warm feeling and true thanks to all at Drovers House. The staff are angels on earth.

Amazing staff, friendly residents and such a lovely atmosphere, nothing is too much for any of the staff, the cafe in the front of the care home is such a lovely touch so that you can still have one on one time with my grandma.

I enjoy plenty of laughter with the staff and the musician, this helps other residents.

My mum has been a resident at Drovers for over two years now. She is very well cared for, and all her needs are met. If she needs or wants anything, the staff will do their utmost to fulfil it. She has her own home but is incapable of living on her own, and she classes Drovers as her "home" now. She also can have regular outings with family members. She seems very happy and settled and would highly recommend Drovers to anyone in need of care for a family member.

Drovers House were fantastic in helping my father-in-law when he arrived from the hospital. The room was clean and provided all he needed. The meals were great, especially the cooked breakfast. Staff were excellent and caring.

My mum is currently a resident at Drovers House, having stayed there initially because of a bad fall at home. The staff have been so welcoming and friendly and it's been very easy for me to have conversations about Mum's care. Mum says that she feels so well looked after. What I like most about the home is that they actively encourage as much independence in living as they can with every resident. They have some great plans for the Queen's Platinum Jubilee! The residential pets (cats and chickens), the garden, cafe and hair salon all add to the sense of belonging to a neighbourhood with friends and family. I can't imagine how hard it's been during the pandemic, but every staff member I've met on my visits just puts so much effort and passion into what they do.

Dad moved into Drovers House in March and is settling in. The staff have been very understanding and have supported us all during this transition to residential care. Communication is good and they respond quickly to any concerns or queries - they are vastly experienced and have given us excellent support and advice to help Dad. Care staff are clearly happy and even at their busiest times are cheery and welcoming. The areas of the home are arranged as households, around a kitchen diner and living room - a great idea as it is homely and relaxed. We are so pleased that we chose Drovers House for Dad.

Can't fault all staff, they are all doing fantastic work.

The staff have been hard working and going above and beyond during these difficult times. Their care for Mum has been excellent and she enjoys being here and the staff she classes as friends, and she enjoys her meals and treats too.

My nan became a resident of Drovers House at the height of the pandemic. This was a difficult decision for our family as we hadn’t long lost my pop and hadn’t considered the prospect of putting Nan into a home. We were unable to physically see the care home due to Covid rules, however, the staff welcomed my nan with open arms and soon got her settled. Despite the circumstances surrounding Nan becoming a resident, I can not thank the managers and the fantastic team at Drovers. Not only have they given Nan all the care she needs, their approach to the pandemic and ensuring us as a family are kept informed has been second to none. Too many to mention but big thanks to the managers and the staff for all their help, support and care since Nan arrived.

Drovers is a lovely care home; kept very clean. My mother is looked after very well with all her needs catered for and beyond. Excellent entertainment; catering for all types. Her room is very cosy and well looked after. My mother has been very happy since moving into Drovers House loving every minute. The staff are all lovely and caring. I would certainly recommend Drovers to anyone.

If you’ve not been to Drovers House I strongly recommend you go see it for yourself.

I have been very pleased with the care given to mum. The staff have been great throughout the last 12 months with video calls, sending photos and arranging visits. All of the staff go out of their way to make our visits to mum as special as possible.

My dear Auntie was a resident at Drovers House for 6 years and she passed away at the grand age of 102 years 4 weeks. During her time there she was very happy and well cared for. The care she received in her final days was exemplary and we are extremely grateful for all the love and care she received.

Mum was moved into Drovers for residential care several years ago due to dementia. As with all establishments, there are sometimes issues that can cause concern, once discussed with staff/management, issues are dealt with promptly and positively. Staff are always polite and helpful. Mum is cared for in a loving, positive way and I believe her needs are well catered for. During “normal” times a religious group visits weekly providing a short service for those residents wishing to attend; a hairdresser visits to maintain appearances and the home has residential pets, giving the place a home from home feel. Drovers is very spacious, airy, and clean and everywhere is well maintained, including the gardens. Laundry is well managed and food is freshly prepared and served appropriately according to individual needs. During the testing time of the pandemic, video calls were made until safe visiting could resume and the Relatives Gateway provides daily care updates. Thank you all at Drovers.

I have been very impressed with Drovers during the pandemic. They have ensured that I have been able to see my Mum on a consistent basis whilst observing social distancing rules. The facilities at Drovers are very good, and on a whole, I am very pleased with the care my Mum receives. My Mum's key worker, and many other members of staff, are very good carers.