Gedling Village Care Home

My first impressions of the home were good, friendly, and clean and the staff were always around to help. The general dining room is very nice and spacious and tables are very well laid out and decorative. Pleasantly surprised by the size of the single rooms (excellent!). Breakfast was lovely with a varied selection. Externally, the garden is nice with display features and it has a lovely large veranda when the climate is friendly.

I have found the care to the patients 100%. They look after them with entertainment to keep their minds active and couldn't ask for a better place to send my family to.

Some carers are brilliant, however, the top floor is often forgotten about and left unattended for considerable amounts of time, my gran's buzzer has been ringing for over 30 minutes without a peep from anyone on several occasions.

My mother has been here for over a year and on numerous occasions a lack of information and communication has been a major concern of mine. This is especially common between management and family and is becoming very frustrating. This is definitely an area for improvement as it is lacking here. I can't always do a face-to-face as I prefer to spend time with Mum, so I email my concerns usually regarding a recent incident. These are not replied to for days, weeks and sometimes not at all.

I am very happy with the care at Gedling Village. I find everyone very helpful.

The staff team are always warm and welcoming and have lovely, warm relationships with each of those that they care for. The staff seem to know each person they care for really well and understand their individual needs. In my experience, staff communicate really well with those that they care for and always respond to them with dignity and respect, giving them choices. My mum is very settled and happy here and has close relationships with staff members. The home is managed well and is very centred on all those who live in the home and the staff team.

A nice calming place - doesn't feel like a care home. Everything is spotlessly clean all the time. All staff are very friendly, polite and extremely helpful to residents and family. We would like to thank everyone for their constant care and concern to all the family.

My mum was in the Gedling Village Care Home from December 2022 to May 2023, when she sadly passed away. The management have the most amazing team onboard, they helped Mum keep her dignity and nothing was too much trouble. They did loads of activities with Mum, her cleanliness was so very good and the food was amazing. I can't praise the staff enough, they are so kind and supportive, they listen and were wonderful with me and my sister. Theyy are just the most excellent place and team.

Mum had mixed dementia and went to the care home in December 2022, until May 2023 when she died from her vascular dementia. The care that my mum received was outstanding from the manager down to the housekeeping staff. Everyone went above and beyond to not only care for Mum but also to care for myself and my sister. We felt that we had been included in a wonderful family unit. We cannot thank everyone enough for their love and support. Mum could not have been in a better place at the end of her life.

The staff at Gelding Village Care Home are quite simply amazing. Both my parents resided there and their care was outstanding. My mother is still a resident, but sadly, my father passed away there a week ago. My brother and I stayed with Dad for the last night of his life and the night staff literally kept us going. Afterwards, the love and care all the staff displayed towards both Mum and Dad, was incredible. I would recommend Gelding Village Care Home to anyone, with the highest of accolades.

I can recommend the care home with 5 stars.

Mum-in-law arrived on 1st July 2022 and the manager made sure all Mum's observations were taken ad medical history. We were made very welcome and the manager and staff were very thorough. mum has improved since arriving and the staff are encouraged to walk aided for small distances. She loves the activities.

Mum came to Gedling Village on 1st July 2022. We noticed a significant improvement in Mum's whole being within days. Mum clearly loves the place.

Dad moved in at Easter and has settled in well.

My Mum settled in very well. She seems happy enough and I am very pleased with the home and staff who look after her. Well done.

Although my mother was only at the home for a short time. I cannot thank the staff enough for the care and affection they gave her in her last few weeks.

All of my dad's needs are catered for, food good, bedroom comfortable.

Having visited Mum several times in November, I have been very pleased with the care and attention she has received from all of the staff. I have been kept up to date with her medical/health condition and have always been treated with respect (as has she). There are some very caring and capable new staff joining the team, and I have felt reassured that she feels part of "their" family during the times that I cannot visit (especially river the time of the pandemic lockdowns, etc). Thank you!

I have found in my first two months that the day and night staff are very helpful, but the £700.00 charge is a little stiff, apart from this, is very nice.

The staff always made you welcome and made the time to say a few words with you and the great-grandchild when they visited her especially when they came away with chocolate.