Mossvale Care Home

Also, a good place to have better interaction with the staff on a less formal basis.

The one fly in the ointment, for all members of my family, is the two pugs who bark and growl when we enter the building. When this happens, I ask that they be removed, which a member of staff will do.

My aunt, who has dementia, has resided in Mossvale Care Home for 3 months and has received excellent care by the hardworking staff. Our family are provided with constant updates on her ever changing care needs by her carers and the nursing staff. The activities coordinator organises various things for the residents to do to fill their day, from baking, knitting, crafts, singing, etc. My aunt regularly has her hair and nails done. I can honestly say that she is well cared for.

As a family, we are happy to see my brother settled and happy. His carers look after him very well and keep us updated on any issues with him. They also inform us of any activities he has attended or are available to him. The staff in Mossvale Care Home are friendly, caring and welcoming. Thank you for looking after him.

My mum has now been a resident for 4 years and 4 months, the staff are exceptional and make her smile every day, she is settled and loved, even when we can't get close there is always someone that cares for her around. Even during the pandemic, they tried so hard to keep in contact with family which was exceptionally hard for everyone concerned. The activities keep residents motivated and happy they do a fantastic job, and their social media letting you see your loved ones is so good for all family members to see loved ones even when they are not close by. Couldn't think of a better place for my mum, when we take her out and bring her back she smiles and says I'm home. Means the world, knowing loved ones are happy.

Extremely pleased with the care and relationships that all staff and management have with my mother, they go above and beyond their job description. There is always some kind of entertainment/activities for the residents to stimulate them. I have never had many issues with them but any that I have had has been dealt with instantly and efficiently.

Mossvale has been the best move for both my parent's since my dad moved in February this year. He has settled in great with the help of the fantastic team of staff and Mum and the rest of the family have peace of mind that he is well looked after and is happy and safe. Mossvale was highly recommended by my husband's family who also have relatives in the home which was the main reason we chose Mossvale after a bad respite experience in another home. All the staff are so approachable and nothing is a bother or hassle for them. The entertainment that is organised is great and the girls are always encouraging Dad to join in! One member of staff, in particular, has been great at dealing with any problems or questions we have had, he will be a great loss to the home.

I am happy with this home.

Very friendly on arrival, met by staff at the front door who made me feel very welcome and directed me to my friend's room for my visit. Found the care home very clean and staff very nice and chatty.

Absolute best care home hands down, in my opinion! Wouldn’t go anywhere else. The staff are amazing and very very attentive! My gran has settled in so so well and she has become a new woman since being in here. I am so happy she has been getting well taking care of!

Very clean and welcoming home.

I must say that since the new manager has started I have seen a great improvement in the way the care home is moving forward. He is always ready to listen to anything I have concerns about and will sit and talk them over and I come home feeling reassured that my mum is being well cared for. The home has some lovely staff who are truly interested in getting to know their residents. The new chef is also a hit cooking up some lovely meals and cakes for the residents. I know my mum is getting the care she needs at this stage of her life.

Mum has been in the home for four years. It has gone through changes, especially in the past year. Staff are kind. The dementia unit is in dire need of decorating and updating. There were 4 activity coordinators where now there is one, which is a concern. Activities are vitally important and more activities should be a priority. One person is not enough. Overall, Mum is content. However, more staff interaction with clients in the lounge areas would be good. A gardening group has been set up where relatives can come in and do work but the owners need to invest in new garden furniture.

Like living here. Staff are friendly.

I have always found staff very caring and always willing to help when required. They keep us up to date on my husband.

People are all pleasant.

Really nice. I enjoy living here.

I'm well taken care of, there is nothing to complain about. Everything is done for you in a pleasant, caring manner.

I enjoy living here.

Really like the staff. I really like activities.