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- Hallmark Penylan House care home







Penylan House Nursing Home is located in the suburbs of Cardiff and offers residential care and nursing care as well as dementia care.
Their staff recognise that moving into a care home is a big change in someone's life and and they do all they can to help new residents settle into life at the home.
Care is tailored to the individual and there is a real focus on wellbeing at the home. Their lounge and dining areas are welcoming and friendly.
Care Provided by Hallmark Penylan House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hallmark Penylan House for full pricing details and T&Cs.
Contact Hallmark Penylan House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Jelton Moyo(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2013
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- No restriction on visiting hours
Parking
- Penylan car park is accessed directly from Pen-Y-Lan Road. Approximately 21 car parking spaces in the car park with 4 reserved as accessible parking. No designated parking for staff or visitors. All spaces are free to be used. The car park is flat and well lit. The car park is regularly litter picked and cleaned. The car park is also well protected by Closed Circuit Television (CCTV)
Hallmark Penylan House Reviews (57)
Hallmark Penylan House has a Review Score of 9.7 (9.722) out of 10, based on 16 reviews in the last 2 years.
Over all time Hallmark Penylan House has 57 reviews.
My mother has been a resident for almost 6 years, during which time she has been very well looked after at all times and is clearly content with all aspects of Penylan House. All staff are devoted to duty in their care of all residents, they are always on hand and eager to assist in all situations. During the very difficult Covid pandemic the staff have managed to keep up the spirits of all residents who were sadly kept separate from their loved ones during the lockdown times. Staff have always assisted my mother with telephone and video calls, this has indeed been a tremendous asset and morale booster for both residents and relatives. There are daily activity sessions and frequent "special occasions" put on by staff for the entertainment of all, including music and dance sessions, art classes, choir practise etc. I cannot praise the entire Penylan House team enough, it is a superb nursing home that deserves a five-star rating.
Thank you very much Julie for your wonderful review. We really appreciate your kind words which will be passed on to all staff. We are extremely happy that we are delivering the best care, needs and activities for your Mother. We are very humbled by your kinds words. Thank you again.
We are extremely happy that we chose this home for Mum. During the six years she stayed there, Mum received excellent care. She always appeared well looked after and we witnessed how hardworking the staff were to ensure her individual needs were met. The staff were always friendly and polite, treating Mum with dignity and respect at all times. The Activities Team also worked tirelessly to provide a fabulous range of daily activities, catering for all residents, including making use of the lovely surrounding gardens. Sadly, Mum passed away recently but we appreciate the wonderful care she received and friendships made with staff during her time there. We highly recommend this home to anyone considering this type of care provision.
Thank you very much for your very kind review. We are extremely pleased that Penylan House delivered the care, support and kindness that your mother truly deserved. We are very humbled by your kind words. Thank you.
My dad has been in a few homes in the last 6 years and Penylan House is surely superior to any other homes he has been in. It's five stars without a doubt. The staff go above and beyond, they are all very kind and caring to the residents and nothing is ever too much trouble for them. During the pandemic, they made sure they kept in touch and updated us all the time. They are always doing different activities and theme days, make cakes and cards on their birthdays. Always very welcoming to us when we visit. I would recommend Penylan House to anybody, first-class!
Thank you very much Stephen for leaving us a wonderful review. We are pleased and extremely happy that Penylan House is delivering what you consider the best care for your loved one. We are very humbled by your kind words.
I have found all staff at Penylan House with no exceptions whatsoever to be extremely caring and diligent in all aspects of care. The comfort and enjoyment of residents are at the forefront of their care.
Thank you Sandra for your kind review. We are pleased and extremely grateful. We are very happy to have received this review. Thank you very much for your kind words.
All the staff, no matter what their role, are friendly and caring people. They treat the residents with respect and love as if they are one of their own relatives. They also make a big effort to get to know all of the family and friends of the residents. The home is well equipped and resourced to care for my father where this wasn't achievable previously. Hats off to all the care staff and employees who work there as I'm sure they aren't paid enough for caring for our loved ones, some things words can never emphasise.
Thank you, Paul, for your kind review. We are so pleased and extremely grateful to know that Penylan House delivered what you consider to be the best care for your father. We are very humbled by your kind words.
This care home is a very special one. I know my mum is being cared for and loved and that's all I could ask for. The commitment the staff put in to provide her care is exemplary. They provide lots of opportunities to stimulate her and are dedicated to their duty. Thank you for everything. My heart is full of love for these very special people.
Thank you very much Tracy for your review. We are extremely grateful and pleased that Penylan House delivered the care and commitment for your loved one and yourself. Thank you again for your kind words.
My husband has settled in very well - thanks to the dedicated management team and staff.
All levels are excellent, including the many activities available. The care and kindness shown is outstanding.
My thanks to all!
Afternoon concert most enjoyable.
Staff really helpful and caring. Food is first class. Activity staff always on top form.
The staff are so caring and kind, it is like being looked after by family.
Staff are also supportive of the resident's families and nothing is too much trouble.
Everyone is so cheerful and the fact that other residents are willing to interact with you is always a good sign. I would strongly recommend this home to anyone.
My aunt was treated with the respect, dignity and excellent care.
I think the standard of care and management is so much better because its not run like a profit making business, its not about the bottom line, the ratio of staff is more than the minimum required by law, so if someone is off sick the place doesn't descend into chaos.
The carers and nurses wear the same colours, everyone is equal. All staff have time and kindness in abundance. including management.
I sleep at night. priceless.
And the place never smells.
My only wish is the carers were paid more, they do an amazing job.
Food sometimes not good (I have offered to cook) but mostly ok.
The food gripe is tiny when compared to all the pluses.
Thank you for taking the time to post your review. Knowing families feel safe in the knowledge that their loved one is being cared for is the highest compliment we can possibly receive. It is great to know that we are being recognised as the caring and safe home we set out to be.
In a recent...
Mother in secure unit. She feels safe and well cared for. The carers are always pleasant and helpful and nothing seems too much trouble for them. Sometimes at weekends they are understaffed but this isn't always the case. Her bedding and clothes are changed every day and she is encourage to get dressed as often as possible. The food could be improved on as she only takes liquids so apart from soup its mainly juice, it would be nice to see some healthy drinks, vegetable juices and freshly made smoothies.
Thank you for taking the time to complete your feedback. It is lovely to know that we are succeeding in most of what we hope is seen as a caring and safe place for your mother to live.
I am always seeking ways to improve our service and look forward to meeting up with you to discuss how we can...
Excellent standard of care but sometimes let down by large turnover of staff and having to use agency staff. Great activities but unfortunately nothing on the weekends.
Thank you for taking the time to give us your feedback. Firstly I would like to assure you that we are investing heavily in the recruitment and retention of staff. All our staff have a full week of induction along with ongoing training and support. Our staff turnover has significantly reduced and...
If I had to choose a care home in Cardiff I would certainly choose this one and have already booked it favourably to several friends. My family is very pleased that I am here. The staff are very kind and friendly and always smiling, which means a lot. They are most helpful and nothing is too much trouble. I don't yet know how long I shall be here.
Thank you for taking the time to post your review. We are so pleased that you are enjoying life at Penylan House. Thank you for your feedback which we will share with our team.
The staff are well trained, work long hours caring for complex needs. Excellent forward looking manager. Rooms light and airy, communal rooms are varied. Wide range of activities which vary from week to week. Best of all is the availability of clinical community support- G.P. chiropody, dentist, in house hairdresser and clothes and accessory retailers bringing wares to the home. Lifestyle choices of residents encouraged enabling choice and control for residents. Also dignity in care is obvious.
Thank you so much for your review. Ensuring the wellbeing, dignity and choice of our residents is at the heart of everything we do at Penylan House. We value your feedback and we will share it with the team.
This is the second home my wife has been in. Have seen many others before deciding to come to Penylan. Care today is expensive. My wife has been in care seven years, so money gets a problem. Management and staff at Penylan meet all our needs.
Thank you for taking the time to provide us with your feedback. Our home is well staffed and our staff are well trained and supported. We know that investing in and valuing our staff is central to the provision of good care. We strive always to deliver the best standard of care we can and as a not...
This is the first time I have visited this type of facility. I am most impressed with the service provided. All the staff I have met have been friendly and helpful. I and my friend are Welsh language speakers and I have been able to communicate with some of the staff in Welsh. Diolch yn fawr (Many Thanks)
Thank you for taking the time to post your review. Providing high quality care together with ensuring the wellbeing, dignity and choice of our residents is at the heart of everything we do at Penylan House. Thank you for your feedback which we will share with our team.
Bed Vacancies
Bed Vacancies
Posted: 03 July 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Penylan House.
There are no upcoming events for Hallmark Penylan House.
Awards / Recognitions (24)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Penylan House.
Meet the Team (4)

My previous profession in Zimbabwe was a camera operator. To be a healthcare professional was never in my mind, however, I have always had attributes of caring nature, giving time to listen, and offering respect to any human being. This led to one of my friends, years ago, to suggest that l should consider a support work role whilst in the UK. At that time, I was very reluctant and assumed that l would only be driving people around for social activities etc., This proved to be a game changer in my life, as l found working with people with mental health issues and learning difficulties in the community rewarding and fulfilling. At this point l noticed that it was not just a job but a ‘’calling’’. I then started my training from level 3 NVQ going through access to nursing then completing BSC 1st class degree in Mental Health Nursing.
I joined Penylan House in January 2020 with the intention of getting a short break from a high-intensity work environment. I have worked in different mental health hospitals, from older adults to mental health intensive care units. I decided to explore my experience in working with older adults which was the driving force for me to join Penylan House Nursing Home as a short-term measure. However, this proved me wrong as l fell in love with working with older adults. I am committed in providing high-quality care in a safe environment like Penylan Nursing Home. I am a passionate, motivated and resident-focused Nurse or Registered Manager possessing an in-depth knowledge of the principles, methods and procedures for diagnosis and treatment. In addition, a responsible self-starter with good interpersonal and communication skills be it in a leadership setting or working collaboratively in a multi-disciplinary team. As the Manager of Penylan House, l solemnly promise that l will foster respecting residents autonomy and dignity while treating residents as customers exercising choices.

I have worked at Penylan House for 2 years 6 months. I love the job I do I am very committed to my work. I enjoy building relationships with residents, staff and relatives.

Until 2014 I worked as a community volunteer, which included helping my elderly neighbours out. One of them came to Penylan House and I used to visit them there. I was very impressed with the home and applied for a job here, so I started in 2014 as a part-time night care assistant. As well as having NVQ levels 2 and 3 in social care, I studied fine arts in Mexico, where I was born, and I’ve always had a passion for art and painting, I apply my skills supporting residents with meaningful activities, which I’ve been doing since 2016. I received a silver award in the promoting fulfilled lives category, from Wales Care Awards 2022.

Here at Penylan House, I am the first point of contact for prospective new residents and their loved ones.
I joined Hallmark Luxury Care Homes in November 2024, and although I’m new to the care sector, my background in hospitality management fuels my passion for connecting with people. I’m here to help ease any worries you may have and walk you step by step through the process of moving into your new home.
I am proud to be a part of the Penylan House team and look forward to welcoming you and your loved ones to the home.
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