Barchester Lakeside Manor

La Rue de la Commune, St Peter, Jersey JE3 7BN

Lakeside Manor offers care for the elderly on a permanent or respite basis, delivered by highly trained professionals in comfortable surroundings.

The philosophy is simple. It wants everyone to enjoy life to the full and never forgets that all the residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.   

Friends and family are welcome at any time. Hot drinks and snacks are always available and guests are invited to share a meal with residents. Cook prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.

Residents have freedom to choose what to do and when. There is plenty going and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, art and craft, baking and wherever possible, trips out and about.

So, if you should like a tour, or wish to discuss any aspect of elderly care, please telephone the home to make an appointment.

Group: Barchester Healthcare Ltd

Person in charge: Adam Toomer-Smith (General Manager)

Local Authority / Social Services: Jersey Social Services (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 65

Shared Rooms: 0

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Overview

The Review Score of 8 (maximum of 10) for Barchester Lakeside Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Barchester Lakeside Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.55 for Barchester Lakeside Manor is calculated as follows: ( (43 Excellents x 5) + (8 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.404 Points relating to the number of positive Reviews for Barchester Lakeside Manor is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13 Target = 0.154

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Barchester Lakeside Manor has a Review Score of 8 (7.954) from 5 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Lakeside Manor?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Lakeside Manor

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Would just like to say a massive thank you to all the staff at Lakeside Care Home for looking after my Nan. I haven't seen her look this well in months and I even heard her speak for the first time in way too long. She hasn't even been there a month and her progress already is amazing. Would also like to thank the staff from Lakeside Manor who have taken time out of their day to go and visit her. She really is being treated like 'The Queen' that she is. Can't thank you guys enough.

How likely would you be to recommend Barchester Lakeside Manor? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Exceeded all expectations. All aspects of Dad's care were met with an empathy tailored to his particular needs. Therefore I had complete peace of mind knowing that both his physical and emotional needs were met with compassion and expertise. A wonderful environment for him to have lived his final years. Endless patience and understanding in sometimes challenging times. Thank you so much from all who loved him.

How likely would you be to recommend Barchester Lakeside Manor? Extremely Likely

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Average Rating:   5 out of 5

My father will, this year, have been resident for three years. We are of the opinion that the overall standards were higher than compared to now.

How likely would you be to recommend Barchester Lakeside Manor? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

Adam Toomer-Smith, GM at Barchester Lakeside Manor responded to this review on 08 Mar 2018:

Thank you for your response. We are happy that you are satisfied with the provision of care that we provide. Through feedback, we strive to enhance the service provided to our residents and to our resident's families.

Having moved from another good standard care home recently to the above my husband is much happier and his health and personality has improved beyond belief because of the well trained staff and efficient management who all seem to create a calm and relaxed atmosphere for the residents and guests alike.

How likely would you be to recommend Barchester Lakeside Manor? Extremely Likely

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Average Rating:   4.7 out of 5

The duty of care has been second to none from dealing with our Father (the resident) to dealing with us in a very friendly, professional manner. My father has settled in so well in such a short space of time, which has been very comforting to our whole family. For Easter we booked to have a family lunch with our Dad, the food and service was fantastic, so courteous, friendly and so very relaxing for us all, very delightful. We are very happy, overwhelmed etc.

How likely would you be to recommend Barchester Lakeside Manor? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Rosie Goulding, General Manager at Barchester Lakeside Manor responded to this review on 24 Apr 2017:

Thank you from all the team at Lakeside Manor.

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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