Barchester Lakeside Manor

La Rue de la Commune, St Peter, Jersey JE3 7BN
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9.6 35 Reviews
  • Barchester Lakeside Manor, Jersey
Set in beautiful grounds, Lakeside Manor is a luxurious home at Lakeside Care Village in Jersey.

Lakeside Manor offers residential, nursing and respite care as well as specialist Dementia care in smaller, boutique communities within the home. Care is delivered by highly trained professionals in comfortable surroundings that are both homely and welcoming.

The bedrooms are large and are all ensuite and invite residents to personalise if they wish.

The communal areas provide a variety of different environments for the residents to enjoy, varying from a restaurant-style dining room to the outside terrace.   

The home also has an onsite café which is stocked throughout the day with homemade cakes and treats. All friends and families are welcome to visit.

The philosophy is simple. Lakeside Manor wants everyone to enjoy life to the full and never lose sight of the individuality of the residents and treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.   

Residents have freedom to choose what to do and when. There is always plenty of activity happening and the activities coordinator puts together a full 7 days a week programme which is adapted to suit the needs and wishes of residents.

Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, art and craft, baking and wherever possible, trips out and about. The home also has a sensory garden and a lake where residents can spend time in the tranquil settings of Lakeside Village.
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Care Provided by Barchester Lakeside Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2365

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Lakeside Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sindy Gartshore (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (65)

Barchester Lakeside Manor Reviews (35)

9.6

Barchester Lakeside Manor has a Review Score of 9.6 (9.616) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Lakeside Manor has 35 reviews.

Overall Experience
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Reviewer Connection to Barchester Lakeside Manor
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Total of 35, showing 21-35
Review from P S (Daughter of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and dad came to Lakeside Manor in January 2017. Dad past away last March. The staff have been very caring to mum, now on her own and were exceptional during the coronavirus. We (family) are allowed to visit in the foyer.
Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to provide a review. I will share your kind thoughts with the staff.

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Review from Fiona S (Daughter of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving Dad into a care home was a very difficult decision, but after viewing several homes, we decided that Lakeside Manor looked the most inviting. From the beautiful decor of the foyer with its comfy chairs and cheerful background music to the lovely light and airy cafe area with its constant supply
of tea, coffee and freshly baked cake that makes you feel extremely welcome and is a great space for families to visit their loved ones. The dining area is laid out like a restaurant with a three-course menu on display for both lunch and dinner, and family members are even invited to have the occasional meal with their loved one. We can’t thank the staff enough for their care and dedication and in my Dad's own words ‘the staff are superb’. Thank you, Lakeside Manor; you are amazing!
Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Many thanks for your kind words and for taking the time to provide this review.
I will share your comments with the team. It is always a pleasure to welcome families into the home and ensure family life continues.

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Review from J B (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Lakeside have been phenomenal, particularly during this pandemic, and especially one carer.
She has gone above and beyond her daily duties, providing our family with regular phone and video updates of our father. She cares for him like she would her own family member. Nothing is too much
trouble. We can’t thank her enough. She is a true angel in our eyes and during this difficult time, we know that he is in the best possible place and being cared for to the highest standards. Thank you so very much.
Reply from Tania Costa, Deputy Manager at Barchester Lakeside Manor

Many thanks for your review and kind words - I will share these with the staff I am delighted that you are pleased with the care.

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Review from Nicola A (Daughter of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has come to Lakeside Care Home after being hospitalized with a severe uti and being unable to stand. Lakeside made the transfer from hospital easy. The whole team act in a caring and friendly manner. We expected him to be well looked after, we have been delighted by the warmth shown to him
and all his visitors. The meals he receives look tempting, there is a good choice and when he eats in his room the plates and food are warm. Lakeside is providing him with excellent support.
Thank you.
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Review from Janet H (Daughter of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 92 year old Mum has been in Lakeside previously for respite and now residing in Lakeside Manor. As a family, we had visited and researched many homes prior to choosing Lakeside. The overwhelming factor on entry is the cleanliness and decor. It felt as though Mum would be in her own little flat, surrounded
by trained, friendly staff who would care for her and we have found this to be the case:- from reception/admin/nursing/care/activities staff and management are a credit to Barchester and as a family we thank you.
Reply from Adam Toomer-Smith, General Manager at Barchester Lakeside Manor

Thank you for your kind review. Feedback with regards to our home and the care we provide is always welcome and we endeavour to continue to provide a premium caring experience.

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Review from L D (Daughter of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can't recommend and thank Lakeside care home enough.
Everything you all did for our dad at the end of his life was just amazing.
We will be forever grateful for the care he received.
Thank you.
Reply from Adam Toomer-Smith, General Manager at Barchester Lakeside Manor

Thank you for your review. All our resident here are like part of our extended family and your father, although only with us for a short amount of time, certainly left us with many fond memories. We feel honoured to have cared for him here at Lakeside Manor.

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Review from D T (Stepson of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We used a room to have a wake after the passing of my stepfather, the management were very helpful. The buffet was superb. The room was spotless, the staff made a difficult time as enjoyable as these events can be. Thanks to all the staff.
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Review from Christine V (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff of Lakeside Manor to be very caring and supportive of mum. They are always very efficient at attending to her needs and encouraging her to take part in various activities.
Reply from Adam Toomer-Smith, General Manager at Barchester Lakeside Manor

Thank you so much for taking the time to review our services here at Lakeside Manor. We are delighted that you appreciated the high standards we uphold here. We will continue to offer support to both your mum and the extended family.

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Review from C K (Son of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The physical make up of Lakeside Manor is very attractive to the residents and visitors alike.
The food is very well put together and very attractive and enjoyable.
But really the staff are very engaging, helpful, friendly and professional.
Reply from Adam Toomer-Smith, General Manager at Barchester Lakeside Manor

Thank you for your review. Here at Lakeside Manor we strive to provide the best possible care and positive feedback is always appreciated.

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Review from Fiona K (Daughter-in-law of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law entered Lakeside Manor having stopped all his medication and refusing to eat. This was on 28th May. By the Saturday, he was up and dressed and eating breakfast in the dining room. He has had some ups and downs over the last few weeks but the staff have been extremely patient and kind
with him as well as encouraging. Nothing seems to be too much trouble for him.
Reply from Adam Toomer-Smith, General Manager at Barchester Lakeside Manor

Thank you for your review. The staff at Lakeside Manor appreciate your comments and look forward to continuing to provide the best possible care for your loved one.

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Review from Rachel C (Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would just like to say a massive thank you to all the staff at Lakeside Care Home for looking after my Nan. I haven't seen her look this well in months and I even heard her speak for the first time in way too long. She hasn't even been there a month and her progress already is amazing. Would also like
to thank the staff from Lakeside Manor who have taken time out of their day to go and visit her. She really is being treated like 'The Queen' that she is. Can't thank you guys enough.
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Review from M K (Son of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My father will, this year, have been resident for three years. We are of the opinion that the overall standards were higher than compared to now.
Reply from Adam Toomer-Smith, GM at Barchester Lakeside Manor

Thank you for your response. We are happy that you are satisfied with the provision of care that we provide. Through feedback, we strive to enhance the service provided to our residents and to our resident's families.

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Review from Jennifer T (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceeded all expectations. All aspects of Dad's care were met with an empathy tailored to his particular needs. Therefore I had complete peace of mind knowing that both his physical and emotional needs were met with compassion and expertise. A wonderful environment for him to have lived his final years.
Endless patience and understanding in sometimes challenging times. Thank you so much from all who loved him.
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Review from Maureen P (Wife of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved from another good standard care home recently to the above my husband is much happier and his health and personality has improved beyond belief because of the well trained staff and efficient management who all seem to create a calm and relaxed atmosphere for the residents and guests alike.
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Review from S C (Daughter of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The duty of care has been second to none from dealing with our Father (the resident) to dealing with us in a very friendly, professional manner. My father has settled in so well in such a short space of time, which has been very comforting to our whole family. For Easter we booked to have a family lunch
with our Dad, the food and service was fantastic, so courteous, friendly and so very relaxing for us all, very delightful. We are very happy, overwhelmed etc.
Reply from Rosie Goulding, General Manager at Barchester Lakeside Manor

Thank you from all the team at Lakeside Manor.

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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Barchester Lakeside Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.616 for Barchester Lakeside Manor is calculated as follows: ( (137 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 203 Ratings = 4.616
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Lakeside Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Sindy

Sindy Gartshore

Job Title: Senior General Manager Joined: 2025

Hello, my name is Sindy and I am the Senior General Manager at Lakeside Manor Care Home.
Welcome to our website.
I have been working in the Care Sector for over 25 years and now call Jersey my home.
Originally from St Andrews in Scotland, I am a Registered nurse and worked for the NHS in acute Medicine until I moved to Jersey with my family.
I have had many years of extensive experience in both Nursing and Care home management in both Jersey and the UK and continue to pride myself as being committed to providing excellent Nursing and Dementia care as well as Residential care.
It is my privilege to join the amazing team at Lakeside Manor and look forward to welcoming you to our lovely home.

Tania

Tania Costa

Job Title: Deputy Manager Joined: 2017

Hello
My name is Tania.
I gained my nursing degree in Portugal and have worked in a variety of care settings including Care Homes, Community Services, and Intensive Care. I have worked at Lakeside Manor since 2016 and I believe in delivering a high quality of care here at Lakeside Manor. I believe that we can make a difference for people and encourage all our residents to be independent giving assistance where necessary in order for them to meet their daily needs.

Carol

Carol Reid

Job Title: Administrator Joined: 2007

Hi, my name is Carol and I have worked at Lakeside Manor since it opened 7 years ago, I previously worked at Lakeside care Home and was part of the opening team when Lakeside Manor opened. I was recently promoted to Administrator and I am always available to offer my assistance with any questions that you may. I look forward to meeting you.

Patricia

Patricia Costa

Job Title: Team Leader/Speak up Champion/Dementia Champion Joined: 2018

My name is Patricia Costa, I am a SHCA Team Leader/ Speak Up Champion/Dementia Champion on Memory Lane (Dementia Unit).


I believe I have the vision and courage to create a world that ignites the human spirit and gives voice to those without voice. I also have the passion to show the beauty and the possibility that lies within each and every person.


I am originally from Madeira I have been living in Jersey since 1995. Patricia has an NVQ level 3.


I also believe I am very caring for a person with dementia and is acutely aware of their family’s circumstances.

Jenna

Jenna Stuchfield

Job Title: Activities Coordinator Joined: 2021

Jenna is the activities coordinator at Lakeside Manor.


She develops and plans activities, outings and events.


Jenna believes that encouraging the residents to be as active as possible is essential to maintain good physical and mental well-being.

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Paulo Da Silva

Job Title: Head of Maintenance Joined: 2014

My name is Paulo I have been working at Lakeside Manor since January 2014 I started working at Lakeside Manor as a Care Assistant and I then worked my way up to my current post, I am from Funchal – Madeira and have lived in Jersey for nearly 10 years, my hobbies are current affairs and computerised games.

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Steven Doherty

Job Title: Head Chef Joined: 2021

My Name is Steve, I am the Head Chef at Lakeside Manor, I am from Glasgow and have been a chef for 35 years after gaining my HND in professional cookery I have worked in restaurants, hotels care homes over the past 35 years. I have been with Barchester for 2 and a half years and I enjoy every moment of my role and working environment. My hobbies include watching my beloved Celtic FC dining out and spending time with my family

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