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Willows Care Home

227-229 London Road, Romford, London RM7 9BQ
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All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)
Willows Care Home, Romford
I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)
Willows Care Home, Romford
Willows Care Home, Romford

Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.

Willows has been designed to offer all the facilities that residents need while retaining a warm and homely...  

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Care Provided by Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,700
Residential Dementia CareFrom £1,650From £1,700
Nursing CareFrom £1,700From £1,700
Nursing Dementia CareFrom £1,700From £1,700

Fees are dependent on the level of care required. Please contact the home directly for more information.

Contact Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gail Alcide (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking for all visitors.

Willows Care Home Reviews (106)

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9.4

Willows Care Home has a Review Score of 9.4 (9.434) out of 10, based on 25 reviews in the last 2 years. Over all time Willows Care Home has 106 reviews.

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Showing 106 reviews matching selected criteria
Review from Ayse B (Daughter of Resident) published on 13 January 2017 Submitted via Review Postal Card
Overall Experience

I am so happy with the care and support from nurses and carers at Willows Care Home. My mum has been a resident here since July 2016 and I was very anxious about placing mum in a home. But I had nothing to worry about as the care that mum has been given is excellent. I can go home and rest assured that mum is in good hands. Thanks to all the staff at Willows. Keep it up.

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Review from Lorraine S (Wife of Resident) published on 4 January 2017 Submitted via Review Postal Card
Overall Experience

Very happy with The Willows. The staff, from the most senior to the most junior, are great. My husband, who can be very difficult, is treated with respect and efficiency, but also with care and great kindness. My only complaint is that a few more staff could be employed to help those already there, who are extremely busy at all times.

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Review from J Y (Father of Resident) published on 20 December 2016 Submitted via Review Postal Card
Overall Experience
Our father was in need of palliative care.

After viewing numerous homes Willows Care Home was our final viewing we cannot thank the management and staff for making dad's final days so comfortable and homely and especially making us all as a family feel blessed to of found Willows the home from home place to be. Thank You

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Review from Vivienne J (Daughter of Resident) published on 25 July 2016 Submitted via Review Postal Card
Overall Experience

We have found the staff to be pleasant and helpful. The facilities are excellent including the laundry service. The rooms are cleaned regularly to a high standard. The nursing and caring staff are very approachable if you have any concerns.

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Review from Heather (Granddaughter of Resident) published on 25 April 2016 Submitted via Website
Overall Experience

My grandad stayed here for nearly 4 weeks as respite due to deterioration in health. I cannot fault the care my grandad received during this time and how comfortable he appeared. All staff very friendly and very welcoming any time of the day. Staff in charge always informed us of any doctors visits etc. Very clean and tidy home.

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Review from George P (Son of Resident) published on 30 October 2015 Submitted via Website
Overall Experience

My mother was a resident at the Willows in Romford Road for several months prior to her death in hospital after suffering a stroke. During her stay my brother visited on a daily basis and always found the staff to be engaged and attentive, providing mum with a safe secure and clean environment. Her personal needs were adequately catered for and the carers went out of their way to develop a friendly personal relationship with her. There were some early issues with inconsistent management which reflected in previous CQC reports, but this now appears to have been resolved The current CQC report acknowledges there is currently good/safe practice but is unable to upgrade its report as this needs to be demonstrated over consecutive visits. In my view the facilities are amongst the best in the area and I recommend anyone considering the Willows for a parent or relative pays visit and makes up their own mind for themselves.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 January 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 27 August 2026

General Nursing and Dementia Care, Residential, End of Life, Respite.

News (0) & Events (0)

News

There are no news items for Willows Care Home.

Upcoming Events

There are no upcoming events for Willows Care Home.

Awards / Recognitions (3)

  • 02 Dec 2021Recipient: Willows Care Home
  • 28 Oct 2021Recipient: Willows Care Home
  • 16 Oct 2020Recipient: Willows Care Home

Accreditations

There are no accreditations posted yet for Willows Care Home.

Meet the Team (1)

Claudia Ramsamy
Claudia RamsamyJob Title Registered ManagerJoined 2024

Claudia spent nine years at Willows Care Home before moving to our sister home to Mayflower Care Home as manager in January 2024. She is now back at the Willows as of November 2025.

Claudia was promoted to manager of the Willows right at the beginning of the pandemic. Her courageous leadership, careful management, attention to hygiene and infection control protocols were recognised at an industry level, gaining her the East of England Great British Care Awards’ Social Care Covid Hero Award in 2020.

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