
All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)

I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)


All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)

I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)


Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.
Willows has been designed to offer all the facilities that residents need while retaining a warm and homely...
Care Provided by Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Willows Care Home for full pricing details and T&Cs.
Contact Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Gail Alcide (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (70)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking for all visitors.
Willows Care Home Reviews (106)
Willows Care Home has a Review Score of 9.4 (9.434) out of 10, based on 25 reviews in the last 2 years.
Over all time Willows Care Home has 106 reviews.
I am so happy with the care and support from nurses and carers at Willows Care Home. My mum has been a resident here since July 2016 and I was very anxious about placing mum in a home. But I had nothing to worry about as the care that mum has been given is excellent. I can go home and rest assured that mum is in good hands. Thanks to all the staff at Willows. Keep it up.
Very happy with The Willows. The staff, from the most senior to the most junior, are great. My husband, who can be very difficult, is treated with respect and efficiency, but also with care and great kindness. My only complaint is that a few more staff could be employed to help those already there, who are extremely busy at all times.
After viewing numerous homes Willows Care Home was our final viewing we cannot thank the management and staff for making dad's final days so comfortable and homely and especially making us all as a family feel blessed to of found Willows the home from home place to be. Thank You
We have found the staff to be pleasant and helpful. The facilities are excellent including the laundry service. The rooms are cleaned regularly to a high standard. The nursing and caring staff are very approachable if you have any concerns.
My grandad stayed here for nearly 4 weeks as respite due to deterioration in health. I cannot fault the care my grandad received during this time and how comfortable he appeared. All staff very friendly and very welcoming any time of the day. Staff in charge always informed us of any doctors visits etc. Very clean and tidy home.
My mother was a resident at the Willows in Romford Road for several months prior to her death in hospital after suffering a stroke. During her stay my brother visited on a daily basis and always found the staff to be engaged and attentive, providing mum with a safe secure and clean environment. Her personal needs were adequately catered for and the carers went out of their way to develop a friendly personal relationship with her. There were some early issues with inconsistent management which reflected in previous CQC reports, but this now appears to have been resolved The current CQC report acknowledges there is currently good/safe practice but is unable to upgrade its report as this needs to be demonstrated over consecutive visits. In my view the facilities are amongst the best in the area and I recommend anyone considering the Willows for a parent or relative pays visit and makes up their own mind for themselves.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 27 August 2026General Nursing and Dementia Care, Residential, End of Life, Respite.
News (0) & Events (0)
There are no news items for Willows Care Home.
There are no upcoming events for Willows Care Home.
Awards / Recognitions (3)
- 02 Dec 2021Recipient: Willows Care Home
- 28 Oct 2021Recipient: Willows Care Home
- 16 Oct 2020Recipient: Willows Care Home
Accreditations
There are no accreditations posted yet for Willows Care Home.
Meet the Team (1)

Claudia spent nine years at Willows Care Home before moving to our sister home to Mayflower Care Home as manager in January 2024. She is now back at the Willows as of November 2025.
Claudia was promoted to manager of the Willows right at the beginning of the pandemic. Her courageous leadership, careful management, attention to hygiene and infection control protocols were recognised at an industry level, gaining her the East of England Great British Care Awards’ Social Care Covid Hero Award in 2020.
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