Willows Care Home

227-229 London Road, Romford RM7 9BQ
Review Us
9.7 90 Reviews
  • Willows Care Home, Romford
Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.

Willows has been designed to offer all the facilities that residents need while retaining a warm and homely atmosphere. There are 72 bright and spacious bedrooms spread over three floors. Each is comfortably furnished and has an adjustable automatic bed, nurse-call system and a TV.

All rooms have ensuite or wet room facilities and large windows. Some ground floor rooms also have French windows opening onto the garden. Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.

Each floor has a team of nursing and care staff that is available 24/7, supported by dedicated teams of chefs, activities, administration, housekeeping and cleaning staff.

The communal areas provide plenty of space for residents to entertain their guests, who are always welcome to stop by for a chat. There is also a dining room and lounge on each floor where residents can gather for meals and group activities or socialising. As maintaining a homely feel is important, the lounge can be arranged to suit residents' preference for quiet time as well.

There is free Wi-Fi as well as lift access throughout, and both the home and the garden are wheelchair accessible. The home’s dedicated on-site salon provides regular hairdressing services.

The large, landscaped garden at Willows offers plenty of seating space to enjoy in pleasant weather when the ‘garden café’ provides residents and guests with tea and fresh pastries.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1495
  • Self-Funded Nursing Dementia Care: from £1495
  • RESPITE Self-Funded Residential Care: from £1610
  • RESPITE Self-Funded Residential Dementia Care: from £1610
  • RESPITE Self-Funded Nursing Care: from £1610
  • RESPITE Self-Funded Nursing Dementia Care: from £1610

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Willows Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gail Alcide (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking for all visitors.

Willows Care Home Reviews (90)

9.7

Willows Care Home has a Review Score of 9.7 (9.651) out of 10, based on 24 reviews in the last 2 years.
Over all time Willows Care Home has 90 reviews.

Overall Experience
  • 66
  • 21
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Date Published
  • 90
  • 4
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  • 24
  • 66
Reviewer Connection to Willows Care Home
  • 43
  • 20
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  • 3
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  • 2
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  • 1
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Total of 90, showing 81-90
Review from Debbie B (Daughter of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review relates to the second floor, dementia residents. The home is purpose built and only four years old.
Private car park, 'fob' entry, security guard, two lifts per floor.
Reception; Welcoming, visitor book, always someone around.
Rooms; decor is good spec and calm colours.
Kitchen; Very
accommodating, good food and service.
The majority of carers are good, one or two excel at caring.
Agency staff tend to not be good enough! A 'carer' that doesn't 'care' needs to get a job elsewhere.
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Review from Lesley J (Daughter of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New management has made positive facilities and caring improvements for the benefit of residents and visitors.
Potential changes/improvements will also enhance the experience for all concerned.
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Review from Ruth C (Daughter of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experiences of Willows Care Home have been extremely satisfactory. Our mother has advanced dementia and can be very unpredictable and demanding. However, she has settled in remarkably well and we have nothing but praise for the staff member we have come into contact with. They show great patience
empathy and skill in dealing with our mother. She has formed a very strong relationship with one particular staff member who has shown enormous amounts of compassion and understanding - we would like to thank all staff but feel very grateful in particular to this one staff member.
Reply from Amanda Rae, Perpetetic Manager at Willows Care Home

Thank you for your feedback and taking the time to write it. We will pass on your thanks to the staff members.
Thank you again.

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Review from J M (Daughter of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mother and myself/family are extremely happy with the service provided by The Willows. My mother has settled in really well and has progressed well since her admittance and has made lots of friends with both the staff and the residents. I feel reassured knowing my mother is in good hands here.
The staff are very efficient and the standard and quality are very high. It's clean, friendly and food quality is very good. We made a good choice in choosing The Willows for my mother and seeing her safe, settled and happy we couldn't ask for more. I would recommend The Willows to people if they were looking for a residential care home.
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Review from Ayse B (Daughter of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care and support from nurses and carers at Willows Care Home. My mum has been a resident here since July 2016 and I was very anxious about placing mum in a home. But I had nothing to worry about as the care that mum has been given is excellent. I can go home and rest assured that
mum is in good hands. Thanks to all the staff at Willows. Keep it up.
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Review from Lorraine S (Wife of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with The Willows. The staff, from the most senior to the most junior, are great. My husband, who can be very difficult, is treated with respect and efficiency, but also with care and great kindness. My only complaint is that a few more staff could be employed to help those already there,
who are extremely busy at all times.
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Review from J Y (Father of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father was in need of palliative care.
After viewing numerous homes Willows Care Home was our final viewing we cannot thank the management and staff for making dad's final days so comfortable and homely and especially making us all as a family feel blessed to of found Willows the home from home
place to be. Thank You
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Review from Vivienne J (Daughter of Resident) published on 25 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the staff to be pleasant and helpful. The facilities are excellent including the laundry service. The rooms are cleaned regularly to a high standard. The nursing and caring staff are very approachable if you have any concerns.
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Review from Heather (Granddaughter of Resident) published on 25 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad stayed here for nearly 4 weeks as respite due to deterioration in health. I cannot fault the care my grandad received during this time and how comfortable he appeared. All staff very friendly and very welcoming any time of the day. Staff in charge always informed us of any doctors visits
etc. Very clean and tidy home.
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Review from George P (Son of Resident) published on 30 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at the Willows in Romford Road for several months prior to her death in hospital after suffering a stroke. During her stay my brother visited on a daily basis and always found the staff to be engaged and attentive, providing mum with a safe secure and clean environment. Her
personal needs were adequately catered for and the carers went out of their way to develop a friendly personal relationship with her. There were some early issues with inconsistent management which reflected in previous CQC reports, but this now appears to have been resolved The current CQC report acknowledges there is currently good/safe practice but is unable to upgrade its report as this needs to be demonstrated over consecutive visits. In my view the facilities are amongst the best in the area and I recommend anyone considering the Willows for a parent or relative pays visit and makes up their own mind for themselves.
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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.651 for Willows Care Home is calculated as follows: ( (208 Excellents x 5) + (55 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 281 Ratings = 4.651
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willows Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 15 Sep 2025

General Nursing and Dementia Care, Residential, End of Life, Respite.

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Awards / Recognitions (3)

Meet the Team (1)

Gail

Gail St Juste-Alcide

Job Title: Registered Manager Joined: 2024

Gail is an experienced nurse and clinical manager who qualified in St Luci and has cared for residents in various nursing homes in Norfolk for seven years and in London for over a decade. Gail received a Chief Nursing Silver Award in recognition of her outstanding contribution to Health and Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willows Care Home to verify any information. View our terms and conditions. Willows Care Home has an Enhanced Service - more info.