
All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)

I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)


All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)

I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)


Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.
Willows has been designed to offer all the facilities that residents need while retaining a warm and homely...
Care Provided by Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Willows Care Home for full pricing details and T&Cs.
Contact Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Gail Alcide(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (70)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking for all visitors.
Willows Care Home Reviews (99)
Willows Care Home has a Review Score of 9.7 (9.701) out of 10, based on 18 reviews in the last 2 years.
Over all time Willows Care Home has 99 reviews.
I visited the care home as a visitor at a coffee morning put on by the care home. I had previously visited and was shown around. It is an amazing place. I noticed how light and airy it was, beautiful gardens and very clean, not "smelly". All the residents seemed very happy there and were always going out or having some entertainment each day. Outside their rooms, they had a picture and a few words about themselves. The staff were very welcoming and friendly and attended to residents as soon as they were asked. The events co-ordinator was amazing at her job and did so much for the home, painting murals, making cakes (which were delicious) and I would not hesitate to recommend it to anyone looking for a place.
My father's been a resident now for 4 years. Spotlessly clean care home. Regular entertainment, either going out or singers coming in. Choice of foods good. They will always try to accommodate my father's needs. To be honest the care home gives a feel of one big happy family. I know where my home will be when I need it.
The Willows turned out to be the best place for my dad to end his days. He was cared for with dignity and respect, care and compassion. The home is very well cared for too, it is constantly being cleaned, the food is of a high standard and a good choice.
All the staff were amazing, caring, friendly, gentle and compassionate.
Thank you for everything.
Very good overall but continual feedback between staff and residents is needed regularly. Lovely staff, food, cleanliness, garden.
Willows Care Home has looked after my mother extremely well. The staff are always kind and very caring. They go out of their way to be as helpful as possible and are always cheerful.
My mum has been at the Willows for nearly four years and sadly passed away at the end of January. The home has always met our expectations and we know mum had been very happy, even with her dementia. In all ways, the care and consideration shown to us over the last few days though has been truly excellent. Mum returned from hospital after a short stay to spend her last few days at the Willows but sadly this ended up being for just two days. even though my sister and I didn't make it to her bedside in time, I know she died surrounded by her other family who loved her too.
My mother has been a resident of Willows for 3 months now and she has said that she feels really comfortable and content there, the nurses and carers on the 2nd floor are all friendly and helpful to help make her feel welcome. The management staff are very friendly and welcoming at all times and willing to listen and discuss any concerns that we raise. The family was anxious about placing mum in a care home but we all rest assured that the care and support provided by the staff at Willows have put our minds at rest knowing she is being well looked after. So a big thank you to all the staff at Willows care Home.
I am so lucky to have them all looking after my husband.
We will ensure that your kind words get passed on to the staff. Thank you again
Kind regards
My father has advanced dementia and after a very stressful period, Willows was the only facility we could find locally that was able to meet his complex needs. They have managed to stabilise his physical health as well as his mood and he now seems as comfortable and content as we could hope for in their specialised unit.
The permanent staff at Willows are very kind and committed, and do a great job. We are more than grateful for their care.
We will ensure that your kind words get passed on to all the staff. Thank you again Kind regards
Potential changes/improvements will also enhance the experience for all concerned.
Private car park, 'fob' entry, security guard, two lifts per floor.
Reception; Welcoming, visitor book, always someone around.
Rooms; decor is good spec and calm colours.
Kitchen; Very accommodating, good food and service.
The majority of carers are good, one or two excel at caring.
Agency staff tend to not be good enough! A 'carer' that doesn't 'care' needs to get a job elsewhere.
Our experiences of Willows Care Home have been extremely satisfactory. Our mother has advanced dementia and can be very unpredictable and demanding. However, she has settled in remarkably well and we have nothing but praise for the staff member we have come into contact with. They show great patience empathy and skill in dealing with our mother. She has formed a very strong relationship with one particular staff member who has shown enormous amounts of compassion and understanding - we would like to thank all staff but feel very grateful in particular to this one staff member.
Thank you again.
Both my mother and myself/family are extremely happy with the service provided by The Willows. My mother has settled in really well and has progressed well since her admittance and has made lots of friends with both the staff and the residents. I feel reassured knowing my mother is in good hands here. The staff are very efficient and the standard and quality are very high. It's clean, friendly and food quality is very good. We made a good choice in choosing The Willows for my mother and seeing her safe, settled and happy we couldn't ask for more. I would recommend The Willows to people if they were looking for a residential care home.
I am so happy with the care and support from nurses and carers at Willows Care Home. My mum has been a resident here since July 2016 and I was very anxious about placing mum in a home. But I had nothing to worry about as the care that mum has been given is excellent. I can go home and rest assured that mum is in good hands. Thanks to all the staff at Willows. Keep it up.
Very happy with The Willows. The staff, from the most senior to the most junior, are great. My husband, who can be very difficult, is treated with respect and efficiency, but also with care and great kindness. My only complaint is that a few more staff could be employed to help those already there, who are extremely busy at all times.
After viewing numerous homes Willows Care Home was our final viewing we cannot thank the management and staff for making dad's final days so comfortable and homely and especially making us all as a family feel blessed to of found Willows the home from home place to be. Thank You
We have found the staff to be pleasant and helpful. The facilities are excellent including the laundry service. The rooms are cleaned regularly to a high standard. The nursing and caring staff are very approachable if you have any concerns.
My grandad stayed here for nearly 4 weeks as respite due to deterioration in health. I cannot fault the care my grandad received during this time and how comfortable he appeared. All staff very friendly and very welcoming any time of the day. Staff in charge always informed us of any doctors visits etc. Very clean and tidy home.
My mother was a resident at the Willows in Romford Road for several months prior to her death in hospital after suffering a stroke. During her stay my brother visited on a daily basis and always found the staff to be engaged and attentive, providing mum with a safe secure and clean environment. Her personal needs were adequately catered for and the carers went out of their way to develop a friendly personal relationship with her. There were some early issues with inconsistent management which reflected in previous CQC reports, but this now appears to have been resolved The current CQC report acknowledges there is currently good/safe practice but is unable to upgrade its report as this needs to be demonstrated over consecutive visits. In my view the facilities are amongst the best in the area and I recommend anyone considering the Willows for a parent or relative pays visit and makes up their own mind for themselves.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 01 July 2026General Nursing and Dementia Care, Residential, End of Life, Respite.
News (0) & Events (0)
There are no news items for Willows Care Home.
There are no upcoming events for Willows Care Home.
Awards / Recognitions (3)
- 02 Dec 2021Recipient: Willows Care Home
- 28 Oct 2021Recipient: Willows Care Home
- 16 Oct 2020Recipient: Willows Care Home
Accreditations
There are no accreditations posted yet for Willows Care Home.
Meet the Team (1)

Claudia spent nine years at Willows Care Home before moving to our sister home to Mayflower Care Home as manager in January 2024. She is now back at the Willows as of November 2025.
Claudia was promoted to manager of the Willows right at the beginning of the pandemic. Her courageous leadership, careful management, attention to hygiene and infection control protocols were recognised at an industry level, gaining her the East of England Great British Care Awards’ Social Care Covid Hero Award in 2020.
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