Willows Care Home

My mum has now been a resident at Willows for over three and a half years. I really cannot say how grateful I am for the care my mum received during that time. The patience and care shown by all the staff is amazing. It truly makes the difficult situation of dealing with a loved one who has dementia that much easier. Thank you all for all you do.

Excellent care of my dad who has Alzheimer's. He is treated with care and respect at all times, even when he is presenting with difficult behaviours. He is encouraged to take part in a range of activities. Staff are very welcoming snd supportive of family.

My husband has been a resident of Willows Care Home for over 2 years and during the whole of this time, he has been very well cared for. Any concerns have been dealt with quickly and professionally by the management and care staff. Thank you for the help and support I receive.

Staff do their best but there is not enough of them. My relative says the food is disgusting and I have spoken with other residents who say the same thing. I have seen the food and have to agree it does not look appetising. Generally, the staff seem very caring but there is the odd one or two who just don’t seem to care. I can see this in the way my relative is towards them.

My mum was admitted to Willows in October 2023, due to mum having terminal cancer that had gone to live on her own. The staff were amazing, nothing was too much trouble for them. Mum was very fond of them and they were of her. They also supported me and my family. Overall, an amazing home would recommend it.

Marvellous caring and couldn’t be more helpful. All staff seemed to really care about residents and the manager could not do enough to help. I found Willows to be so supportive and could contact at anytime night or day, really could not fault the care.

My brother was looked after very well in the last few weeks of his life and the staff were lovely.

Overall we have had an excellent experience with everyone from the reception staff all the way through to management. Would highly recommend Willows as a fantastic care home.

I've recommended a few people to the home and wouldn't hesitate to recommend anyone else who is looking for a high level of care.

The staff at the Willows Care Home provide excellent support and care for my mother, I could not fault them in everything they do to care for my mother. The floor care team are always friendly and helpful as are the management team who always ask how our visits with my mother have been with genuine interest.

The home is well kept, and they are constantly cleaning. There are activities unfortunately my wife can't participate in. I have recommended two friends to the home. I have my own fob to get into the home and can visit when I like. I have no complaints and can see my wife is well looked after.

We are very happy with the home and have made the right choice for her care. The staff we have seen are all friendly and polite.

Very content with the quality of care given to my father. He is always clean and well cared for. I have come across very many pleasant and caring members of staff. Any queries I have had have been dealt with in a timely fashion.

Always found everyone very helpful. Very clean premises, facilities excellent. The staff have always made us very welcome. Management and staff have always answered any of our questions asked and if they do not know they will find out.

My mum was taken to hospital around October; the carers that were with her were very helpful and caring and stayed with her all the time. The staff are very supportive and positive, which helps the residents. Very happy with the Willows care team.

A pleasure to visit.

The staff were very positive, supportive, encouraging and considerate. Caring towards residents and families. We were encouraged to visit. We saw excellent attitudes and approaches with Mum's fellow residents too. Names of residents by their bedroom doors are a good detail. Artwork in the corridors is appropriate. Lots of signs of resident activities being encouraged where appropriate.

I wish I had known about this care home much earlier. It was an ideal place for my mum and I found the staff and management were supportive of the residents and the family.

Can't thank them enough for everything they did for Mum and our family.

My aunt has been in Willows Care Home since April 2021. I am really happy with the care given to her from day one. She has been well looked after and there is always someone to give us an update when we visit her. The staff on the ward are wonderful and they are attentive when my aunt needs anything. There are staff who walks in and helps her even though they are not on the same floor. There is always someone to help if we needed them. The reception staff are very polite and helpful. The outside area is welcoming, clean and well presented. The manager and her team have been really good in keeping the relatives up to date via telephone or email on new developments/activities. Thank you Willows Care Home Team - keep up the good work.