Willows Care Home

We are very happy with the home and have made the right choice for her care. The staff we have seen are all friendly and polite.

Very content with the quality of care given to my father. He is always clean and well cared for. I have come across very many pleasant and caring members of staff. Any queries I have had have been dealt with in a timely fashion.

Always found everyone very helpful. Very clean premises, facilities excellent. The staff have always made us very welcome. Management and staff have always answered any of our questions asked and if they do not know they will find out.

My mum was taken to hospital around October; the carers that were with her were very helpful and caring and stayed with her all the time. The staff are very supportive and positive, which helps the residents. Very happy with the Willows care team.

A pleasure to visit.

The staff were very positive, supportive, encouraging and considerate. Caring towards residents and families. We were encouraged to visit. We saw excellent attitudes and approaches with Mum's fellow residents too. Names of residents by their bedroom doors are a good detail. Artwork in the corridors is appropriate. Lots of signs of resident activities being encouraged where appropriate.

I wish I had known about this care home much earlier. It was an ideal place for my mum and I found the staff and management were supportive of the residents and the family.

Can't thank them enough for everything they did for Mum and our family.

My aunt has been in Willows Care Home since April 2021. I am really happy with the care given to her from day one. She has been well looked after and there is always someone to give us an update when we visit her. The staff on the ward are wonderful and they are attentive when my aunt needs anything. There are staff who walks in and helps her even though they are not on the same floor. There is always someone to help if we needed them. The reception staff are very polite and helpful. The outside area is welcoming, clean and well presented. The manager and her team have been really good in keeping the relatives up to date via telephone or email on new developments/activities. Thank you Willows Care Home Team - keep up the good work.

It has been a very difficult couple of years for the home due to Covid but I have been very impressed by how well they have managed the crisis and how accommodating they have been in allowing family members to visit - much more than many homes.

This home excels in all areas. Accommodation, food, activities, but above all the care and compassion shown by the staff! The home is expertly managed to ensure that all residents are catered for individually resulting in all their needs being met. My wife's aunt has quite complex needs due to her Parkinson's and anxiety issues that are managed expertly by the staff. I have no hesitation whatsoever in thoroughly recommending Willows Care Home.

They do have an excellent standard that if a resident has to go to hospital as an emergency a carer from Willows will accompany them, ambulance and A & E waits are so long this has been a great comfort to family and resident alike. There is a good activity schedule for residents who are able to participate and a lovely garden.

Only in the last couple of days did the manager ask my dad for the last wish that she could support my dad with what he would like, and it was to be able to go outside into the garden with some of his family. Without hesitation, the manager supported the family to make this happen and a tea garden party was put together. My dad was overwhelmed with appreciation. We thank you so much.

My relative currently has numerous problems as a result of her progressing illness, however, the staff and management always address her needs with sincere compassion. They take time to listen to her, discuss any issues she has and in doing so provide the very best of care. When I am not able to visit I can routinely keep up to date with her daily care by reading the online journal which is an excellent source of information. The carers and nurses are a well lead team as a result of excellent management.

My aunt passed away very recently. During her time at Willows, she was well looked after and treated with care, dignity and respect. The environment was pleasant and homely and visitors were made very welcome. My aunt didn't participate in all the activities, leaving her to enjoy watching. She could not have ended her days in a better place.

I am really happy with the care the Willows Care Home provides for my mother. My mother has been living at the Willows since April 2018. She had a challenging behaviour due to Alzheimer's disease and no other care home agreed to take her. Only the Willow's had a highly professional staff to handle her behaviour. I can't say enough how kind and caring everyone is there. They look after my mother like after a family member. The care home is always clean, the food is good, they provide snacks and drinks between the main meals. All services are well organised. They have a busy event schedule. Unfortunately, my mother couldn't really benefit from the events as her mental capacity was gone. But my mother-in-law that moved in last year and is in full mental capacity really enjoys all the events. We feel really lucky having our mothers living in the Willows Care Home.

A wonderful home clean and pleasantly presented, with caring and attentive staff, lovely meals, approachable and responsive management. I feel reassured that my father gets the best care he can at Willows Care home.

My mum stayed in this home for two week's respite last August. Her dignity was not respected, she was not treated as an individual. Mum always looked dishevelled, hair not combed when visited most days. Her dietary needs were not met. Health and safety repairs to her room were not done. The bedding was not good quality and furniture of a basic standard. Mum's room had no heating even on cold days. We complained continuously but very little changed. Staff don't interact with residents in the main seating room, they just observe and in our opinion lacked training in dementia. The manager’s response to our written complaint was dismissive and full of denial, about our mum’s very poor experience. She got the dates of our mum’s stay completely wrong by two months. She even refused to take responsibility for many areas of our complaint. This home is the most expensive that we viewed at the time. However even though that wasn’t why we chose it, Mum did not receive the level of care expected.

Willows is a very well-led and well-run home with an approachable and responsive management team. All the staff and management are very welcoming, friendly and dedicated, and they obviously care about Mum and the other residents they look after. The home is modern, and residents' rooms and communal areas are kept clean, bright and airy. Mum has been a resident at the Willows for over four years, and she and we know she is safe, generally happy (taking into account her medical condition) and in good hands. We'd have no hesitation in encouraging other families seeking a care home for their relative to actively consider The Willows.

As long as my father is happy then so am l. He is getting the care and attention that he needs and that's what matters most.