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Willows Care Home

227-229 London Road, Romford, London RM7 9BQ
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All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)
Willows Care Home, Romford
I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)
Willows Care Home, Romford
Willows Care Home, Romford

Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.

Willows has been designed to offer all the facilities that residents need while retaining a warm and homely...  

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Care Provided by Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,700
Residential Dementia CareFrom £1,650From £1,700
Nursing CareFrom £1,700From £1,700
Nursing Dementia CareFrom £1,700From £1,700

Fees are dependent on the level of care required. Please contact the home directly for more information.

Contact Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gail Alcide (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking for all visitors.

Willows Care Home Reviews (106)

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9.4

Willows Care Home has a Review Score of 9.4 (9.434) out of 10, based on 25 reviews in the last 2 years. Over all time Willows Care Home has 106 reviews.

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Showing 106 reviews matching selected criteria
Review from Lynn H (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card
Overall Experience

My mum was admitted to Willows in October 2023, due to mum having terminal cancer that had gone to live on her own. The staff were amazing, nothing was too much trouble for them. Mum was very fond of them and they were of her. They also supported me and my family. Overall, an amazing home would recommend it.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your relative’s care. She was a much-loved member of the Willows Care Home family and will be greatly missed, not just by staff but by all the friends he/she made here.

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Review from Robert S (Son of Resident) published on 6 September 2023 Submitted via Website
Overall Experience

Marvellous caring and couldn’t be more helpful. All staff seemed to really care about residents and the manager could not do enough to help. I found Willows to be so supportive and could contact at anytime night or day, really could not fault the care.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Robert, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have had you both as part of the Willows Care Home family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from T D (Sister of Resident) published on 30 August 2023 Submitted via Postal Card
Overall Experience

My brother was looked after very well in the last few weeks of his life and the staff were lovely.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Thank you for your kind feedback. We’re so happy to have been able to support your brother and yourself during his stay at Willows Care Home. I will pass on your comments to the team, who will be very happy to receive them.

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Review from Annette T (Daughter of Resident) published on 24 August 2023 Submitted via Website
Overall Experience
My mum came to Willows Care Home from the hospital due to neglect at her previous care home.
I was immediately struck by how helpful and friendly the staff were. We were all made to feel very welcome from the very beginning. The team are always approachable and answers any concerns that I have, (which I must say I am probably overly anxious about the care that my mum is receiving after our experience from her previous home).
I must give a special mention to a particular member of staff as she has been so helpful to us as a family. She will always find time to answer any concerns that I have and is very kind, warm and approachable.
Willows is very clean, the quality of food is amazing and the whole team are very kind friendly and approachable at any time.
Could go on and on about the qualities of Willows but have run out of space.

Overall we have had an excellent experience with everyone from the reception staff all the way through to management. Would highly recommend Willows as a fantastic care home.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Annette, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a...  

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Review from Tracy G (Daughter of Resident) published on 21 August 2023 Submitted via Website
Overall Experience
My mum has been in Willows for just over 3 years, she is in final stages of dementia, so can't really be included in the activities. She has been well cared for, she has 24-hour supervision. The home is kept very clean and the nurses in overall charge of Mum's unit are caring and providing excellent support. The carers do a fantastic job.

I've recommended a few people to the home and wouldn't hesitate to recommend anyone else who is looking for a high level of care.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Many thanks for your kind review. We are so pleased that you feel our home is warm, friendly, and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! We are looking forward to seeing you on your next visit.

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Review from David G (Son of Resident) published on 15 February 2023 Submitted via Website
Overall Experience

The staff at the Willows Care Home provide excellent support and care for my mother, I could not fault them in everything they do to care for my mother. The floor care team are always friendly and helpful as are the management team who always ask how our visits with my mother have been with genuine interest.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear David, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We're so happy to have you both as part of our Willows Care Home family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from Colin G (Husband of Resident) published on 13 February 2023 Submitted via Website
Overall Experience
My wife is well looked after in the Home. The carers are very caring and know how to care for her needs.

The home is well kept, and they are constantly cleaning. There are activities unfortunately my wife can't participate in. I have recommended two friends to the home. I have my own fob to get into the home and can visit when I like. I have no complaints and can see my wife is well looked after.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Colin, thank you for your very positive comments about your loved one's care. The team and I are delighted to see how happy and thriving your wife is at the home, and we very much welcome your feedback. She is certainly a character and is very popular with staff and other residents, and we all love listening to your stories and life experiences.

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Review from Linda H (Daughter of Resident) published on 6 February 2023 Submitted via Website
Overall Experience
My mum has settled well into the home. She is happy with the care from the staff and enjoys participating in the daily activities and particularly the trips out. She has been to Westcliff on Sea, Christmas Lights in London, Old Time Music Hall, Queens Theatre and Romford Dogs. The range of activities and trips out is excellent.
Her room is comfortable which we have been able to make homely by getting shelving for her ornaments and pictures hung on the walls.
The only slight negative is the food which she tells me is often cold and the selections on the menu after choosing are not available. Very few vegetarian options which she personally prefers.

We are very happy with the home and have made the right choice for her care. The staff we have seen are all friendly and polite.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Linda, thank you for your lovely review. We have spoken to your mother on a few occasions about food and her preferences. We do, in fact, have a vegetarian option on the menu every day and also try to ensure that all hot food is served at the right temperature. However, we will keep in close...  

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Review from Lynne G (Daughter of Resident) published on 3 February 2023 Submitted via Website
Overall Experience

Very content with the quality of care given to my father. He is always clean and well cared for. I have come across very many pleasant and caring members of staff. Any queries I have had have been dealt with in a timely fashion.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Lynne, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We're so happy to have you both as part of our Willows family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from J W (Son of Resident) published on 3 February 2023 Submitted via Website
Overall Experience

Always found everyone very helpful. Very clean premises, facilities excellent. The staff have always made us very welcome. Management and staff have always answered any of our questions asked and if they do not know they will find out.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Thank you so much for taking the time to complete a review of Willows Care Home. We are extremely happy to know that the actions of the team are noted by yourself as a family member. I will ensure that your kind comments are passed on to the team, who will really appreciate them.

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Review from Karen R (Daughter of Resident) published on 3 February 2023 Submitted via Website
Overall Experience

My mum was taken to hospital around October; the carers that were with her were very helpful and caring and stayed with her all the time. The staff are very supportive and positive, which helps the residents. Very happy with the Willows care team.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Karen, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that you are happy with the service provided by the home and the staff team.

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Review from Sara S (Next of Kin) published on 20 December 2022 Submitted via Postal Card
Overall Experience
The staff are kind, caring and helpful.
Room is kept clean.

A pleasure to visit.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Sara, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that our service gave you the pleasure to visit us and you felt our staff are kind, helpful and caring. Thank you for your continuous support during your loved one's stay.

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Review from Janet C (Daughter of Resident) published on 11 November 2022 Submitted via Postal Card
Overall Experience

The staff were very positive, supportive, encouraging and considerate. Caring towards residents and families. We were encouraged to visit. We saw excellent attitudes and approaches with Mum's fellow residents too. Names of residents by their bedroom doors are a good detail. Artwork in the corridors is appropriate. Lots of signs of resident activities being encouraged where appropriate.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Janet, thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. She was such a lovely person and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss her very much. Please accept, once again, our condolences on your loss.

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Review from Dorothy B (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card
Overall Experience

I wish I had known about this care home much earlier. It was an ideal place for my mum and I found the staff and management were supportive of the residents and the family.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Dorothy, thank you for taking the time to write such a lovely review of our home. We have an amazing team who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. I will pass on your feedback to the team.

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Review from Jeff H (Son of Resident) published on 5 July 2022 Submitted via Website
Overall Experience
My mum was moved to Willows for end-of-life care following a long period in hospital. From the minute she moved in she was treated with respect and dignity and whilst we all knew it was never going to end well, she received fantastic care right to the end.
The staff are really approachable and always ready and willing to speak to family and friends to provide updates, which was so refreshing after dealing with the hospital.
Mum often commented on how well she was being treated and how lovely everyone was who looked after her and I can only agree with her.
When the end came, the staff were so attentive and helpful, which made things so much easier.

Can't thank them enough for everything they did for Mum and our family.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Jeff, thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home’s family and is very much missed. Once again, please accept our heartfelt condolences on your loss and we wish you and your family all the very best for the future.

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Review from Dini S (Niece of Resident) published on 23 June 2022 Submitted via Website
Overall Experience

My aunt has been in Willows Care Home since April 2021. I am really happy with the care given to her from day one. She has been well looked after and there is always someone to give us an update when we visit her. The staff on the ward are wonderful and they are attentive when my aunt needs anything. There are staff who walks in and helps her even though they are not on the same floor. There is always someone to help if we needed them. The reception staff are very polite and helpful. The outside area is welcoming, clean and well presented. The manager and her team have been really good in keeping the relatives up to date via telephone or email on new developments/activities. Thank you Willows Care Home Team - keep up the good work.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Dini, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It’s very good to know that your aunt is happy with us and enjoying life at our home and that you and the family are also...  

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Review from Sharon C (Daughter of Resident) published on 18 June 2022 Submitted via Website
Overall Experience
My mum is a long-term resident. The current manager has made a huge difference to the overall improvement in the running of the home. Long may she reign!

It has been a very difficult couple of years for the home due to Covid but I have been very impressed by how well they have managed the crisis and how accommodating they have been in allowing family members to visit - much more than many homes.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Sharon, many thanks for your kind review. We are so pleased that you feel our home is well led and improvements are being made in terms of the smooth run of the home. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! Thank you for your continuous support.

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Review from J F (Nephew of Resident) published on 17 June 2022 Submitted via Website
Overall Experience

This home excels in all areas. Accommodation, food, activities, but above all the care and compassion shown by the staff! The home is expertly managed to ensure that all residents are catered for individually resulting in all their needs being met. My wife's aunt has quite complex needs due to her Parkinson's and anxiety issues that are managed expertly by the staff. I have no hesitation whatsoever in thoroughly recommending Willows Care Home.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Many thanks for your kind review. We are so pleased that you feel our home is managing very well with expectations in terms of accommodation, food, activities and care. We always strive to provide a warm, friendly and welcoming, as well as clean and tidy, environment. Staff work hard to provide a...  

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Review from L B (Daughter of Resident) published on 16 June 2022 Submitted via Website
Overall Experience
Willows is always clean and the staff friendly.
Communication is sometimes difficult, particularly telephone calls to residents who cannot manage their own mobile or telephone.

They do have an excellent standard that if a resident has to go to hospital as an emergency a carer from Willows will accompany them, ambulance and A & E waits are so long this has been a great comfort to family and resident alike. There is a good activity schedule for residents who are able to participate and a lovely garden.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Many thanks for your kind review. We are so pleased that you feel our home is well organised in terms of residents' appointments and hospital trips, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the...  

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Review from Donna J (Daughter of Resident) published on 16 June 2022 Submitted via Website
Overall Experience
My dad came to Willows at the end of January and transitioned from the hospital on end of life.
In the time spent at Willows, he has now realised that Willows is an extension of his own family. The care that has been shown to my dad has been no more than above and beyond.

Only in the last couple of days did the manager ask my dad for the last wish that she could support my dad with what he would like, and it was to be able to go outside into the garden with some of his family. Without hesitation, the manager supported the family to make this happen and a tea garden party was put together. My dad was overwhelmed with appreciation. We thank you so much.

Reply from Claudia Ramsamy, Home Manager at Willows Care Home

Dear Donna, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you all as part of our Willows family. I will pass on your comments to the team, who will be very happy to receive them. Thank you for putting your trust in us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 January 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 27 August 2026

General Nursing and Dementia Care, Residential, End of Life, Respite.

News (0) & Events (0)

News

There are no news items for Willows Care Home.

Upcoming Events

There are no upcoming events for Willows Care Home.

Awards / Recognitions (3)

  • 02 Dec 2021Recipient: Willows Care Home
  • 28 Oct 2021Recipient: Willows Care Home
  • 16 Oct 2020Recipient: Willows Care Home

Accreditations

There are no accreditations posted yet for Willows Care Home.

Meet the Team (1)

Claudia Ramsamy
Claudia RamsamyJob Title Registered ManagerJoined 2024

Claudia spent nine years at Willows Care Home before moving to our sister home to Mayflower Care Home as manager in January 2024. She is now back at the Willows as of November 2025.

Claudia was promoted to manager of the Willows right at the beginning of the pandemic. Her courageous leadership, careful management, attention to hygiene and infection control protocols were recognised at an industry level, gaining her the East of England Great British Care Awards’ Social Care Covid Hero Award in 2020.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willows Care Home to verify any information. View our terms and conditions. Willows Care Home has an Enhanced Service -more info.