Willows Care Home

Dear Sharon, many thanks for your kind review. We are so pleased that you feel our home is well led and improvements are being made in terms of the smooth run of the home. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! Thank you for your continuous support.

Many thanks for your kind review. We are so pleased that you feel our home is managing very well with expectations in terms of accommodation, food, activities and care. We always strive to provide a warm, friendly and welcoming, as well as clean and tidy, environment. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!

Many thanks for your kind review. We are so pleased that you feel our home is well organised in terms of residents' appointments and hospital trips, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! We have had conversations before regarding telephone conversations with your mum, and have discussed various options on how to make these work better. We are happy to talk further to you about this.

Dear Donna, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you all as part of our Willows family. I will pass on your comments to the team, who will be very happy to receive them. Thank you for putting your trust in us.

Dear Carole, thank you for your very positive comments about your loved one’s care. The team and I are delighted to see how happy and thriving your aunt is at the home and we very much welcome your feedback. She is certainly a character and is very popular with staff and other residents and we all love listening to her stories and life experiences. Thank you for your continuous support.

Dear Sue, thank you very much for your review. The team and I are delighted that you were happy with your loved one’s care. We have fond memories of your aunt while living at the care home and she was certainly a big personality and is very much missed by staff and other residents. We would like to offer you and your family our sincere condolences, and our very best wishes for the future.

Dear Nataly, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! Thank you for your continuous support and understanding.

We are sorry that you are unhappy with your mum’s care during her two-week respite stay in August, and with my response to your email, received in October. Although you did raise a couple of issues during her stay (dealt with at the time), the remainder were a surprise, as we parted amicably when your mum went home. But, given the scope of your concerns, we are escalating them to our Quality & Compliance department who will review your comments here, along with your original email complaint, and come back to you with a full response.

Dear Julia, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Willows Care Home. We look forward to seeing you and your family again when you next visit.

Dear Shorayn, thank you for your recent feedback. We do organize 1:1 activities for people who cannot join in group activities so we ensure everyone gets activities that suit them. We’re sorry to hear that some of your father’s clothes have not been returned to him. Our housekeeping team prides itself on providing a good service and has set up a number of initiatives to ensure that clothing and personal items are properly returned. We will look into this and see what has happened to your father’s belongings.

Dear Geoff, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. We look forward to seeing you and your family again when you next visit.

Thank you so much for taking the time to complete a review of Willows care Home. We are extremely happy to have your father with us and enjoy hearing, at first hand, about all your experiences as a relative. I will ensure that your kind comments are passed onto the team, who will really appreciate them.

Dear Peter, thank you for your kind feedback, which is much appreciated by the team. It is such a pleasure to care for you as part of the Willows family. We work hard to provide high-quality care with dignity and compassion and delighted to hear that you feel the staff are pleasant and helpful. We all love having you with us, and very much enjoy hearing all your stories and about your life experiences.

Dear Belinda, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Willows family. I will pass on your comments to the team, who will be very happy to receive them.

Thank you for your feedback. We are happy to have been able to support you through your rehabilitation. We will be missing you. As you promised, we will be awaiting your visit, not as a patient but as a simple visitor. All the best.

Steve, thank you for your feedback. Your father was a very special person that has definitely left a lot of good memories around the home, but also around the staff. Myself and your father had a very good relationship, as we say one of a kind. We will deeply miss him.

Dear Richard, thank you for your feedback. Your mum was a greatly recognised character at Willows and we are all missing her very much. As you stated, during Covid-19 the team have worked really hard to keep everyone safe and they were successful with that. Sadly, some guidelines did restrict us previously from having non-urgent professionals into the home. We are hoping to be able to fully allow more professional and visitors to come to the home, once is safe and the guidelines permit us to do so.