
All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)

I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)


All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)

I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)


Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.
Willows has been designed to offer all the facilities that residents need while retaining a warm and homely...
Care Provided by Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Willows Care Home for full pricing details and T&Cs.
Contact Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Gail Alcide (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (70)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking for all visitors.
Willows Care Home Reviews (106)
Willows Care Home has a Review Score of 9.4 (9.434) out of 10, based on 25 reviews in the last 2 years.
Over all time Willows Care Home has 106 reviews.
My mum was admitted to Willows in October 2023, due to mum having terminal cancer that had gone to live on her own. The staff were amazing, nothing was too much trouble for them. Mum was very fond of them and they were of her. They also supported me and my family. Overall, an amazing home would recommend it.
Many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your relative’s care. She was a much-loved member of the Willows Care Home family and will be greatly missed, not just by staff but by all the friends he/she made here.
Marvellous caring and couldn’t be more helpful. All staff seemed to really care about residents and the manager could not do enough to help. I found Willows to be so supportive and could contact at anytime night or day, really could not fault the care.
Dear Robert, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have had you both as part of the Willows Care Home family. I will pass on your comments to the team, who will be very happy to receive them.
My brother was looked after very well in the last few weeks of his life and the staff were lovely.
Thank you for your kind feedback. We’re so happy to have been able to support your brother and yourself during his stay at Willows Care Home. I will pass on your comments to the team, who will be very happy to receive them.
I was immediately struck by how helpful and friendly the staff were. We were all made to feel very welcome from the very beginning. The team are always approachable and answers any concerns that I have, (which I must say I am probably overly anxious about the care that my mum is receiving after our experience from her previous home).
I must give a special mention to a particular member of staff as she has been so helpful to us as a family. She will always find time to answer any concerns that I have and is very kind, warm and approachable.
Willows is very clean, the quality of food is amazing and the whole team are very kind friendly and approachable at any time.
Could go on and on about the qualities of Willows but have run out of space.
Overall we have had an excellent experience with everyone from the reception staff all the way through to management. Would highly recommend Willows as a fantastic care home.
Dear Annette, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a...
I've recommended a few people to the home and wouldn't hesitate to recommend anyone else who is looking for a high level of care.
Many thanks for your kind review. We are so pleased that you feel our home is warm, friendly, and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! We are looking forward to seeing you on your next visit.
The staff at the Willows Care Home provide excellent support and care for my mother, I could not fault them in everything they do to care for my mother. The floor care team are always friendly and helpful as are the management team who always ask how our visits with my mother have been with genuine interest.
Dear David, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We're so happy to have you both as part of our Willows Care Home family. I will pass on your comments to the team, who will be very happy to receive them.
The home is well kept, and they are constantly cleaning. There are activities unfortunately my wife can't participate in. I have recommended two friends to the home. I have my own fob to get into the home and can visit when I like. I have no complaints and can see my wife is well looked after.
Dear Colin, thank you for your very positive comments about your loved one's care. The team and I are delighted to see how happy and thriving your wife is at the home, and we very much welcome your feedback. She is certainly a character and is very popular with staff and other residents, and we all love listening to your stories and life experiences.
Her room is comfortable which we have been able to make homely by getting shelving for her ornaments and pictures hung on the walls.
The only slight negative is the food which she tells me is often cold and the selections on the menu after choosing are not available. Very few vegetarian options which she personally prefers.
We are very happy with the home and have made the right choice for her care. The staff we have seen are all friendly and polite.
Dear Linda, thank you for your lovely review. We have spoken to your mother on a few occasions about food and her preferences. We do, in fact, have a vegetarian option on the menu every day and also try to ensure that all hot food is served at the right temperature. However, we will keep in close...
Very content with the quality of care given to my father. He is always clean and well cared for. I have come across very many pleasant and caring members of staff. Any queries I have had have been dealt with in a timely fashion.
Dear Lynne, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We're so happy to have you both as part of our Willows family. I will pass on your comments to the team, who will be very happy to receive them.
Always found everyone very helpful. Very clean premises, facilities excellent. The staff have always made us very welcome. Management and staff have always answered any of our questions asked and if they do not know they will find out.
Thank you so much for taking the time to complete a review of Willows Care Home. We are extremely happy to know that the actions of the team are noted by yourself as a family member. I will ensure that your kind comments are passed on to the team, who will really appreciate them.
My mum was taken to hospital around October; the carers that were with her were very helpful and caring and stayed with her all the time. The staff are very supportive and positive, which helps the residents. Very happy with the Willows care team.
Dear Karen, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that you are happy with the service provided by the home and the staff team.
Room is kept clean.
A pleasure to visit.
Dear Sara, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that our service gave you the pleasure to visit us and you felt our staff are kind, helpful and caring. Thank you for your continuous support during your loved one's stay.
The staff were very positive, supportive, encouraging and considerate. Caring towards residents and families. We were encouraged to visit. We saw excellent attitudes and approaches with Mum's fellow residents too. Names of residents by their bedroom doors are a good detail. Artwork in the corridors is appropriate. Lots of signs of resident activities being encouraged where appropriate.
Dear Janet, thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. She was such a lovely person and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss her very much. Please accept, once again, our condolences on your loss.
I wish I had known about this care home much earlier. It was an ideal place for my mum and I found the staff and management were supportive of the residents and the family.
Dear Dorothy, thank you for taking the time to write such a lovely review of our home. We have an amazing team who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. I will pass on your feedback to the team.
The staff are really approachable and always ready and willing to speak to family and friends to provide updates, which was so refreshing after dealing with the hospital.
Mum often commented on how well she was being treated and how lovely everyone was who looked after her and I can only agree with her.
When the end came, the staff were so attentive and helpful, which made things so much easier.
Can't thank them enough for everything they did for Mum and our family.
Dear Jeff, thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home’s family and is very much missed. Once again, please accept our heartfelt condolences on your loss and we wish you and your family all the very best for the future.
My aunt has been in Willows Care Home since April 2021. I am really happy with the care given to her from day one. She has been well looked after and there is always someone to give us an update when we visit her. The staff on the ward are wonderful and they are attentive when my aunt needs anything. There are staff who walks in and helps her even though they are not on the same floor. There is always someone to help if we needed them. The reception staff are very polite and helpful. The outside area is welcoming, clean and well presented. The manager and her team have been really good in keeping the relatives up to date via telephone or email on new developments/activities. Thank you Willows Care Home Team - keep up the good work.
Dear Dini, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It’s very good to know that your aunt is happy with us and enjoying life at our home and that you and the family are also...
It has been a very difficult couple of years for the home due to Covid but I have been very impressed by how well they have managed the crisis and how accommodating they have been in allowing family members to visit - much more than many homes.
Dear Sharon, many thanks for your kind review. We are so pleased that you feel our home is well led and improvements are being made in terms of the smooth run of the home. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! Thank you for your continuous support.
This home excels in all areas. Accommodation, food, activities, but above all the care and compassion shown by the staff! The home is expertly managed to ensure that all residents are catered for individually resulting in all their needs being met. My wife's aunt has quite complex needs due to her Parkinson's and anxiety issues that are managed expertly by the staff. I have no hesitation whatsoever in thoroughly recommending Willows Care Home.
Many thanks for your kind review. We are so pleased that you feel our home is managing very well with expectations in terms of accommodation, food, activities and care. We always strive to provide a warm, friendly and welcoming, as well as clean and tidy, environment. Staff work hard to provide a...
Communication is sometimes difficult, particularly telephone calls to residents who cannot manage their own mobile or telephone.
They do have an excellent standard that if a resident has to go to hospital as an emergency a carer from Willows will accompany them, ambulance and A & E waits are so long this has been a great comfort to family and resident alike. There is a good activity schedule for residents who are able to participate and a lovely garden.
Many thanks for your kind review. We are so pleased that you feel our home is well organised in terms of residents' appointments and hospital trips, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the...
In the time spent at Willows, he has now realised that Willows is an extension of his own family. The care that has been shown to my dad has been no more than above and beyond.
Only in the last couple of days did the manager ask my dad for the last wish that she could support my dad with what he would like, and it was to be able to go outside into the garden with some of his family. Without hesitation, the manager supported the family to make this happen and a tea garden party was put together. My dad was overwhelmed with appreciation. We thank you so much.
Dear Donna, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you all as part of our Willows family. I will pass on your comments to the team, who will be very happy to receive them. Thank you for putting your trust in us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 27 August 2026General Nursing and Dementia Care, Residential, End of Life, Respite.
News (0) & Events (0)
There are no news items for Willows Care Home.
There are no upcoming events for Willows Care Home.
Awards / Recognitions (3)
- 02 Dec 2021Recipient: Willows Care Home
- 28 Oct 2021Recipient: Willows Care Home
- 16 Oct 2020Recipient: Willows Care Home
Accreditations
There are no accreditations posted yet for Willows Care Home.
Meet the Team (1)

Claudia spent nine years at Willows Care Home before moving to our sister home to Mayflower Care Home as manager in January 2024. She is now back at the Willows as of November 2025.
Claudia was promoted to manager of the Willows right at the beginning of the pandemic. Her courageous leadership, careful management, attention to hygiene and infection control protocols were recognised at an industry level, gaining her the East of England Great British Care Awards’ Social Care Covid Hero Award in 2020.
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