Willows Care Home

227-229 London Road, Romford RM7 9BQ
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9.7 90 Reviews
  • Willows Care Home, Romford
Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.

Willows has been designed to offer all the facilities that residents need while retaining a warm and homely atmosphere. There are 72 bright and spacious bedrooms spread over three floors. Each is comfortably furnished and has an adjustable automatic bed, nurse-call system and a TV.

All rooms have ensuite or wet room facilities and large windows. Some ground floor rooms also have French windows opening onto the garden. Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.

Each floor has a team of nursing and care staff that is available 24/7, supported by dedicated teams of chefs, activities, administration, housekeeping and cleaning staff.

The communal areas provide plenty of space for residents to entertain their guests, who are always welcome to stop by for a chat. There is also a dining room and lounge on each floor where residents can gather for meals and group activities or socialising. As maintaining a homely feel is important, the lounge can be arranged to suit residents' preference for quiet time as well.

There is free Wi-Fi as well as lift access throughout, and both the home and the garden are wheelchair accessible. The home’s dedicated on-site salon provides regular hairdressing services.

The large, landscaped garden at Willows offers plenty of seating space to enjoy in pleasant weather when the ‘garden café’ provides residents and guests with tea and fresh pastries.
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Care Provided by Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1650
  • Self-Funded Residential Dementia Care: £1495 – £1650
  • Self-Funded Nursing Care: £1495 – £1650
  • Self-Funded Nursing Dementia Care: £1495 – £1650
  • RESPITE Self-Funded Residential Care: £1495 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1495 – £1650
  • RESPITE Self-Funded Nursing Care: £1494 – £1649
  • RESPITE Self-Funded Nursing Dementia Care: £1495 – £1650

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Willows Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Gail Alcide (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking for all visitors.

Willows Care Home Reviews (90)

9.7

Willows Care Home has a Review Score of 9.7 (9.651) out of 10, based on 24 reviews in the last 2 years.
Over all time Willows Care Home has 90 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willows Care Home
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Total of 90, showing 41-60
Review from Sharon C (Daughter of Resident) published on 18 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is a long-term resident. The current manager has made a huge difference to the overall improvement in the running of the home. Long may she reign!
It has been a very difficult couple of years for the home due to Covid but I have been very impressed by how well they have managed the crisis and
how accommodating they have been in allowing family members to visit - much more than many homes.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Sharon, many thanks for your kind review. We are so pleased that you feel our home is well led and improvements are being made in terms of the smooth run of the home. Staff work hard to provide a…read more
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Review from J F (Nephew of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home excels in all areas. Accommodation, food, activities, but above all the care and compassion shown by the staff! The home is expertly managed to ensure that all residents are catered for individually resulting in all their needs being met. My wife's aunt has quite complex needs due to her Parkinson's
and anxiety issues that are managed expertly by the staff. I have no hesitation whatsoever in thoroughly recommending Willows Care Home.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Many thanks for your kind review. We are so pleased that you feel our home is managing very well with expectations in terms of accommodation, food, activities and care. We always strive to provide a…read more
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Review from L B (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Willows is always clean and the staff friendly.
Communication is sometimes difficult, particularly telephone calls to residents who cannot manage their own mobile or telephone.
They do have an excellent standard that if a resident has to go to hospital as an emergency a carer from Willows will accompany
them, ambulance and A & E waits are so long this has been a great comfort to family and resident alike. There is a good activity schedule for residents who are able to participate and a lovely garden.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Many thanks for your kind review. We are so pleased that you feel our home is well organised in terms of residents' appointments and hospital trips, as well as clean and tidy. Staff work hard to…read more
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Review from Donna J (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad came to Willows at the end of January and transitioned from the hospital on end of life.
In the time spent at Willows, he has now realised that Willows is an extension of his own family. The care that has been shown to my dad has been no more than above and beyond.
Only in the last couple
of days did the manager ask my dad for the last wish that she could support my dad with what he would like, and it was to be able to go outside into the garden with some of his family. Without hesitation, the manager supported the family to make this happen and a tea garden party was put together. My dad was overwhelmed with appreciation. We thank you so much.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Donna, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you all as part of our…read more
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Review from Carole F (Niece of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative currently has numerous problems as a result of her progressing illness, however, the staff and management always address her needs with sincere compassion. They take time to listen to her, discuss any issues she has and in doing so provide the very best of care. When I am not able to visit
I can routinely keep up to date with her daily care by reading the online journal which is an excellent source of information. The carers and nurses are a well lead team as a result of excellent management.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Carole, thank you for your very positive comments about your loved one’s care. The team and I are delighted to see how happy and thriving your aunt is at the home and we very much welcome your…read more
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Review from Sue J (Niece of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt passed away very recently. During her time at Willows, she was well looked after and treated with care, dignity and respect. The environment was pleasant and homely and visitors were made very welcome. My aunt didn't participate in all the activities, leaving her to enjoy watching. She could
not have ended her days in a better place.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Sue, thank you very much for your review. The team and I are delighted that you were happy with your loved one’s care. We have fond memories of your aunt while living at the care home and she was…read more
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Review from Nataly K (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really happy with the care the Willows Care Home provides for my mother. My mother has been living at the Willows since April 2018. She had a challenging behaviour due to Alzheimer's disease and no other care home agreed to take her. Only the Willow's had a highly professional staff to handle her
behaviour. I can't say enough how kind and caring everyone is there. They look after my mother like after a family member. The care home is always clean, the food is good, they provide snacks and drinks between the main meals. All services are well organised. They have a busy event schedule. Unfortunately, my mother couldn't really benefit from the events as her mental capacity was gone. But my mother-in-law that moved in last year and is in full mental capacity really enjoys all the events. We feel really lucky having our mothers living in the Willows Care Home.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Nataly, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable…read more
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Review from I R (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful home clean and pleasantly presented, with caring and attentive staff, lovely meals, approachable and responsive management. I feel reassured that my father gets the best care he can at Willows Care home.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Thank you for your kind feedback and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you all as part of our Willows Care…read more
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Review from A M (Daughter of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum stayed in this home for two week's respite last August. Her dignity was not respected, she was not treated as an individual. Mum always looked dishevelled, hair not combed when visited most days. Her dietary needs were not met. Health and safety repairs to her room were not done. The bedding
was not good quality and furniture of a basic standard. Mum's room had no heating even on cold days. We complained continuously but very little changed. Staff don't interact with residents in the main seating room, they just observe and in our opinion lacked training in dementia. The manager’s response to our written complaint was dismissive and full of denial, about our mum’s very poor experience. She got the dates of our mum’s stay completely wrong by two months. She even refused to take responsibility for many areas of our complaint. This home is the most expensive that we viewed at the time. However even though that wasn’t why we chose it, Mum did not receive the level of care expected.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
We are sorry that you are unhappy with your mum’s care during her two-week respite stay in August, and with my response to your email, received in October. Although you did raise a couple of issues…read more
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Review from Julia N (Daughter of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Willows is a very well-led and well-run home with an approachable and responsive management team. All the staff and management are very welcoming, friendly and dedicated, and they obviously care about Mum and the other residents they look after. The home is modern, and residents' rooms and communal
areas are kept clean, bright and airy. Mum has been a resident at the Willows for over four years, and she and we know she is safe, generally happy (taking into account her medical condition) and in good hands. We'd have no hesitation in encouraging other families seeking a care home for their relative to actively consider The Willows.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Julia, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So…read more
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Review from Shorayn F (Daughter of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in the Willows care home for approximately two months now. Everyone seems very friendly. He is bedbound so can't join in in any activities provided but this doesn't bother him. The only problem l have come across is some clothes not being returned to him.
As long as my father is
happy then so am l. He is getting the care and attention that he needs and that's what matters most.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Shorayn, thank you for your recent feedback. We do organize 1:1 activities for people who cannot join in group activities so we ensure everyone gets activities that suit them. We’re sorry to hear…read more
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Review from Tara C (Niece of Resident) published on 3 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Management is a joke. Rude and unhelpful. Wouldn’t put my worst enemy in here. No one seems to know what’s going on. They don’t do what they say they will do. It’s understaffed as all homes are. It’s just awful.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Hi Tara, thank you for your review. We are sorry to hear that you seem unhappy with aspects of the home, although you have not been at all specific about what it is that you do not like. We are aware…read more
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Review from Victoria F (Daughter of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law has been a resident of Willows Care Home for 3-years, and she is happy there; she is suffering from dementia, so it is a bit difficult to gauge her feelings. I have no complaints about her treatment and care. The home has done very well dealing with the Covid problem.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Victoria, we very much appreciate that you took the time and trouble to give us such a kind review. Thank you for your continuous support during Covid and for your patience and understanding.…read more
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Review from Geoff F (Son of Resident) published on 29 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willows is a well-led, well-run home. It is clean and comfortable, the care is exemplary and they have excellent working relationships with outside health providers (GPs, Chiropodists, Dentists, etc).
During the extremely challenging Covid-19 pandemic Willows have been able to maintain a safe environment
for the residents and infections have been kept down to a minimal level.
When asked for an opinion on Willows my normal response is that it would be hard to think of any way the quality of the home could be improved.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Geoff, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So…read more
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Review from J H (Daughter of Resident) published on 29 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely environment with helpful and caring staff who treat the residents with respect. Staff are patient, kind and caring. Couldn't hope for better care for my father. Despite his degenerative condition, he seems much happier and more communicative since being here as the staff really take the time
to talk with him.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Thank you so much for taking the time to complete a review of Willows care Home. We are extremely happy to have your father with us and enjoy hearing, at first hand, about all your experiences as a…read more
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Review from Peter B (Respite Resident) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrived at Willows Care Home, I was made to feel welcome straight away. The staff here have been absolutely fantastic, and they have tried their best to help me in almost everything that I have asked of them. Before I came here for respite following my operation, I was falling over every day.
If I had not had the help that was offered and given to me I am certain without a doubt that I would have lost one of my lower legs that got infected before here.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Peter, thank you for your kind feedback, which is much appreciated by the team. It is such a pleasure to care for you as part of the Willows family. We work hard to provide high-quality care with…read more
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Review from Belinda F (Daughter of Resident) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad came here after discharge from hospital due to not being able to return to his previous care home. Willows Care Home are amazing at communicating with us as a family and always available to speak to and answer questions about my Dad. The overall appearance and atmosphere in Willows is amazing,
all staff are professional and friendly. There are many differences (that are all positive) in comparison to other care facilities immediate consideration and referrals have been made on behalf of my Dad.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Belinda, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our…read more
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Review from Andrew C (Respite Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff were kind. Looked after my every need. Under the circumstances, it was as comfortable an environment as one could hope for. The staff are all exceptional people who show the utmost respect and compassion to all the residents, irrespective of the reasons for being placed at Willows. I thought the
observance of the current Covid restrictions, including visitors, was meticulous, thorough and adhered to at all times. All staff, particularly senior nurses and management looked after me impeccably even though I was there for rehabilitation, rather than full-time and permanent care. Thank you again to all of you.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Thank you for your feedback. We are happy to have been able to support you through your rehabilitation. We will be missing you. As you promised, we will be awaiting your visit, not as a patient but as…read more
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Review from Steve W (Son of Resident) published on 30 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We selected Willows Care Home as another member of the family had stayed there. Although my Father's stay was short as he was on 'end of life' care, I found both the home and staff caring and attentive to my Father's demanding needs. I would thoroughly recommend it to other families. I would also like
to mention how clean and well maintained the home is and the food was exceptional. The linen was always clean and crisp. Thank you.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Steve, thank you for your feedback. Your father was a very special person that has definitely left a lot of good memories around the home, but also around the staff. Myself and your father had a very…read more
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Review from Richard P (Son of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My late mum was always treated with dignity and respect. I was reassured that Mum was safe during lockdown periods. I pay tribute to the staff at Willows Care Home who kept the home Covid free. There were no Covid related deaths during the 18 months that Mum was resident at the Willows. Some staff members
even became friends with my mum. I was always treated with respect and warmth too. My only disappointment is that alternative arrangements were not made for Mum to be visited by an optician and dentist.
Reply from Claudia Ramsamy, Home Manager at Willows Care Home
Dear Richard, thank you for your feedback. Your mum was a greatly recognised character at Willows and we are all missing her very much. As you stated, during Covid-19 the team have worked really hard…read more
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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.651 for Willows Care Home is calculated as follows: ( (208 Excellents x 5) + (55 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 281 Ratings = 4.651
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willows Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Oct 2025

General Nursing and Dementia Care, Residential, End of Life, Respite.

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Awards / Recognitions (3)

Meet the Team (1)

Gail

Gail St Juste-Alcide

Job Title: Registered Manager Joined: 2024

Gail is an experienced nurse and clinical manager who qualified in St Luci and has cared for residents in various nursing homes in Norfolk for seven years and in London for over a decade. Gail received a Chief Nursing Silver Award in recognition of her outstanding contribution to Health and Social Care.

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