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Willows Care Home

227-229 London Road, Romford, London RM7 9BQ
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All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)
Willows Care Home, Romford
I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)
Willows Care Home, Romford
Willows Care Home, Romford

Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.

Willows has been designed to offer all the facilities that residents need while retaining a warm and homely...  

Care Provided by Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,650£1,500 - £1,650
Residential Dementia Care£1,550 - £1,650£1,550 - £1,650
Nursing Care£1,600 - £1,650£1,600 - £1,650
Nursing Dementia Care£1,650 - £1,650£1,650 - £1,650

Fees are dependent on the level of care required. Please contact the home directly for more information.

Contact Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gail Alcide(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking for all visitors.

Willows Care Home Reviews (99)

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9.7

Willows Care Home has a Review Score of 9.7 (9.701) out of 10, based on 18 reviews in the last 2 years. Over all time Willows Care Home has 99 reviews.

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Review from janet J (Relative of Resident) published on 25 June 2026 Submitted via Website
Overall Experience

As you know I have been at Willows quite a lot recently and I realised with seeing all the efforts for the Open Day event last week and your staff providing services in difficult hot weather, that I wanted to express my thanks to you and your staff. I think the care given to my relative has been first class and also observing how your staff work together every day with a consistent level of care and support from all your teams is a great credit. As my relative says she feels relaxed, and doesn't have any worries or work to do and this is the first time that has happened in her life. It certainly helps me make a decision on care arrangements for myself when I get older and need more support.

Reply from Claudia Ramsamy, Home manager at Willows Care Home

Dear Janet, thank you so much for your kind and thoughtful words. It truly means a great deal to all of us.

Knowing that your relative feels relaxed, happy, and free from worry is exactly what we strive to achieve every day. Hearing that this is the first time in her life she has been able to...  

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Review from A B (Daughter of Resident) published on 19 June 2026 Submitted via Postal Card
Overall Experience

My dad became a resident of the Willows Care Home in June 2025. He had suffered a severe traumatic brain injury, and after a year in hospital, he was finally settled. I viewed over a dozen care homes, but none had the quality of Willows. The home is so clean, and the staff are amazing - so dedicated to their profession. I had peace of mind knowing that my dad was cared for so well. He liked the staff as they took the time to talk to him - even though he could not communicate back, he was never ignored. Not only did they care for my dad, but looked after our family. I cannot thank the staff on Birch Unit enough for how they looked after my dad.

Reply from Claudia Ramsamy, Home manager at Willows Care Home
Thank you so much for your kind words and for taking the time to share your experience.

It was a privilege to care for your dad and to support both him and your family during his time at Willows Care Home. We are delighted to hear that you felt reassured by the care he received and that our team...  

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Review from Louise M (Daughter of Resident) published on 15 June 2026 Submitted via Website
Overall Experience

My parents have moved to the Willows two weeks ago (both Alzheimer's) My experience of the staff has been excellent - they treat mum and dad with dignity and have listened to me throughout the settling in period. They have worked to involve dad in the home community and where mum is bed bound; she is cared for and monitored. It is clean and well maintained. The rooms are hot as the unfortunate heatwave has hit in their second week. The food has been super and in good supply. So far this has been a positive move in what is a difficult and emotional decision to move them from care at home to a care home setting. I feel happy having my parents in the care of the staff, and I feel comfortable discussing the careplan - at no time has anyone made me feel that my contributions are not listened to as we work together to resettle them into a new home.

Reply from Claudia Ramsamy, Home manager at Willows Care Home

Thank you so much for taking the time to share your experience.

We are delighted to hear that your parents have settled so well into life at The Willows and that you have felt supported throughout what we know is a very emotional and difficult transition. It means a great deal to us that you...  

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Review from J F (Cousin of Resident) published on 9 June 2026 Submitted via Postal Card
Overall Experience

My cousin was made very welcome on arrival at the Willows in August 2023. She was very well cared for there in the next 2 1/2 years until she passed peacefully away. Throughout her time at The Willows, she was treated kindly and compassionately by all the staff. When I visited, the staff were always friendly and helpful. My visits were always unannounced, and each time I arrived, to find no cause for concern. My cousin's room and ensuite were always clean and tidy, as was all the interior fabric of the building. It was reassuring at all times to know that my cousin was comfortable and well cared for. She often said she liked the staff.

Reply from Claudia Ramsamy, Home manager at Willows Care Home

Thank you so much for taking the time to share your kind words about your cousin's time at The Willows.

We are deeply grateful for your feedback and are pleased to hear that your cousin felt welcomed, comfortable, and well cared for throughout her stay with us. It means a great deal to our team...  

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Review from Angela L (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience

The care home staff on Birch Floor working very hard and were totally dedicated to their respective roles on the floor.They performed their duties with a friendly smile and were very supportive offering advice when needed. My father received respect and dignity. I was very happy with this home. All the support staff ie. cleaners and laundry were just as helpful and worked hard. A well run care home with strong leadership from the manager and her team.

Reply from Claudia Ramsamy, Home manager at Willows Care Home

Dear Angela, Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that you and your father had such a positive experience on Birch Floor.

Our team works very hard to provide compassionate, respectful, and dignified care, so it means a great deal to know that...  

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Review from Linda G (Sister-in-law of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience
10 months ago my niece, myself and family visited several nursing homes in the Romford area but each one had issues we were unhappy about until we visited. The Willows, they ticked every box regarding my brother-in-law's needs. All the staff gave 100% excellent nursing, care and attention and to his family too. They involved us with decisions, listened, obliging, professional, friendly, we felt so welcome, it was just like we were one big extended family. We will be forever appreciative and thank them all knowing he was in safe kind hands, a;; that he deserved too.

Thank you all.

Reply from Claudia Ramsamy, Home manager at Willows Care Home
Dear Linda, Thank you so much for taking the time to share such a heartfelt review.

We are truly grateful for your kind words and are so pleased to hear that your experience with The Willows met your expectations during what we understand can be a very important and emotional time. It means a...  

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Review from B H (Son-in-law of Resident) published on 25 March 2026 Submitted via Website
Overall Experience

My mother in law has been a resident for 5 weeks now and it's clear to us that willows care home is very good ,the reception area and the gardens are well kept when you enter the building doesn't smell like a care home,it's clean and fresh the residents are smartly dressed and that shows,the staff care the food looks ok with a varied menu changing daily my mother in-laws room is decorated in pastel colours and with a few pictures and ornaments from home helps her to settle in as she suffers from dementia we are happy with willows and the staff and management are very professional and obviously care

Reply from Claudia Ramsamy, Home manager at Willows Care Home

Thank you so much for your kind and thoughtful feedback. We're truly pleased to hear that your mother-in-law has settled in well and that you've had a positive experience with Willows Care Home.

It means a great deal to us that you've noticed the effort we put into maintaining a clean, welcoming...  

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Review from D L (Sister of Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience

My sister has lived at the Willows for four years. She has M.S. and is wheelchair bound. A hoist is used 100% of the time. Carers are helpful pleasant and caring. Wait times for the bathroom is an issue but I have spoke n to management and it is going to be addressed. Claudia the new coordinator is very good and we are glad she has come back to her previous role. Nursing staff is supportive and knowledgeable. Cost of living at the Willows is extremely high so high quality of life is expected.

Reply from Claudia Ramsamy, Home manager at Willows Care Home
Thank you for taking the time to share your thoughtful feedback. We truly appreciate your sister and your family being part of The Willows family for the past four years.

We're pleased to hear that our carers are providing helpful, pleasant, and compassionate support, and that our nursing team is...  

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Review from Trica H (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card
Overall Experience

Willows Care Home has been friendly I feel like I don't need to worry anymore as my mum is in safe hands. In here is one particular nurse who is amazing, compassionate and caring always willing to go the extra mile we appreciate her and all the staff.

Reply from Claudia Ramsamy, Home manager at Willows Care Home

Dear Trica, thank you so much for your kind and thoughtful review. We're delighted to hear that you feel reassured knowing your mum is in safe hands at Willows Care Home. Our team works hard to provide compassionate, high-quality care, and it means a great deal to know this has made a positive...  

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Review from Keith C (Son of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience

I cannot fault any aspect of Willows care home. The home, the staff are 1st class. If I ever require a care home for myself, this is where I will come.

Reply from Gail Alcide, Registered Manager at Willows Care Home

Thank you so much for your kind and heartfelt words. We're truly touched by your feedback and absolutely delighted to hear that you hold Willows Care Home in such high regard. Our team works hard every day to provide the very best care in a warm, welcoming environment, and it means the world to...  

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Review from Karen T (Daughter of Resident) published on 4 June 2025 Submitted via Website
Overall Experience
Bright and clean, much larger inside than expected and a private gated car park for visitors.

Very secure, sign in facility upon entry, main doorways and lifts are security accessed (by fob). Friendly reception staff and a visitors area for a drink and a chat. Lovely landscaped garden, with benches and tables, safe and peaceful.

A good staff to resident ratio and the various rooms are all bright and cozy.

Basic furniture provided but you can take in extras. All rooms have an en suite toilet/shower wet room. fully adjustable hospital beds, with movement sensors attached. My experience has been that the staff are there very quickly

Food is great, lots of choices. The main meal is lunchtime and supper is mostly soup and sandwiches but other options if requested earlier.

Great activities each day, access to them sometimes a little difficult, the activities team arrange singers, trips out, wellbeing and Art/craft sessions etc. They were the deciding factor on us choosing this home

Reply from Gail Alcide, Registered Manager at Willows Care Home

Thank you for your kind and detailed feedback about Willows Care Home. We're pleased to hear you found the environment secure, welcoming, and well-maintained, and that our team provided responsive and caring support.We're glad the food and activities met your expectations and appreciate you...  

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Review from P D (Daughter of Resident) published on 28 May 2025 Submitted via Website
Overall Experience

My mother in Law as been at the willows since Oct 2023 she has been care for with respect when ever we visit staff are always very helpful if we have any questions my mother in law as been takeout to some lovely places & always keeps us with any update on things that are happening

Reply from Gail Alcide, Registered Manager at Willows Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mother-in-law has felt respected and well cared for since joining us at The Willows. It's always a pleasure to welcome you when you visit, and we're glad our team has been helpful in keeping you informed...  

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Review from R D (Son of Resident) published on 9 April 2025 Submitted via Postal Card
Overall Experience

Willows Care Home was a beautiful place for my mum to be. I was happy that Mum was there being looked after very well and she was safe there and the staff there were wonderful and kind towards Mum and Mum was very happy being at Willows. We never worried about her and always kept in touch with us about how she was doing and we could always visit anytime day or night. We would always recommend Willows to anyone.

Reply from Gail Alcide, Registered Manager at Willows Care Home

thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relatives care. He/she was such a lovely person, and it was our pleasure to welcome her to our family and look after her. We miss her very much.

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Review from Lynne S (Daughter-in-law of Resident) published on 3 March 2025 Submitted via Website
Overall Experience

I'm very pleased with the care being given to my mother-in-law during her nursing respite stay. The nurses are professional and very caring and all the support staff are great. I'm also impressed with the overall cleanliness of the home.

Reply from Gail Alcide, Registered Manager at Willows Care Home

Dear L S, Thank you for taking the time to review Willows Care Home. We are incredibly proud of our home and the dedication shown by the team, and we are delighted to hear that your experience was such a positive one. Our staff work so hard to provide a positive, home-from-home experience for all...  

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Review from Rob B (Son of Resident) published on 30 January 2025 Submitted via Website
Overall Experience

Mum is very well looked after at Willows and all the staff are very friendly and helpful. She enjoyed all the activities that were arranged over Xmas and the New Year and also the recent music session with the visiting DJ. Mum's physical and mental health is much improved and it's also good to see she has put on weight since being in her new home. She recently moved rooms and is very happy with her new room. Thank you to one staff member in particular for getting her new room set up nicely. Thanks for all you do and keep up the great work.

Reply from Gail Alcide, Registered Manager at Willows Care Home

Thank you for your very positive comments about your mum's care. The team and I are delighted to see how happy and thriving your mother is at our home, and we very much welcome your review. She is certainly a character and is very popular with staff and other residents, and we all love listening to her stories and life experiences.

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Review from David S (Son of Resident) published on 24 October 2024 Submitted via Website
Overall Experience

Mum went to Willows straight from hospital as she required palliative care as the hospital could not help her further. What she needed was to be well looked after with care from staff that cared and had compassion. We found the staff overall excellent, easy to talk to and they listened if you had any matters that you thought needed addressing. As an overall experience we were very happy and I would recommend the home to others. When Mum sadly passed this month the staff were excellent in their support and they treated Mum with dignity both before and after her death.

Reply from Gail Alcide, TBC at Willows Care Home

Dear Mr D.S, thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home's family, and is very much missed. Once again, please accept our heart-felt condolences on your loss and we wish you and your family all the very best for the future.

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Review from Karen R (Daughter of Resident) published on 26 September 2024 Submitted via Website
Overall Experience

I visited my mum back in July and I found that she is very well cared for, she walks around on her floor quite a bit and is quite happy to do so, that with her dementia, it's keeping her mind occupied and fit. She eats very well so I have no concerns for her wellbeing She also has a one to one carer and they are very helpful and caring towards her. I am very happy with the care that she receives. Carrying on with the great work that the care team provides. Well done,

Reply from Gail Alcide, TBC at Willows Care Home

Dear K.R, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your mother is happy with us and enjoying life at our Care home.

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Review from Joan C (Sister of Resident) published on 18 September 2024 Submitted via Website
Overall Experience

My sister came to live at Willows in July 2024 after a 7-month period of ill health spent in hospital and in another nursing home. She has settled in well and appears at ease and in good health and spirits. As I live in Ireland, I do not get to see her in person as often as I would like, but we talk every day, and care is taken that her phone is charged and available. I am always contacted whenever there is some important event pending. I have just returned from a four-day visit and came away well-satisfied with the quality of her care and of the environment she lives in. My sister's many friends have all told me the same. Thank you, Willows.

Reply from Gail Alcide, Registered Manager at Willows Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to...  

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Review from K C (Daughter of Resident) published on 10 July 2024 Submitted via Website
Overall Experience
Mum is quite new to the Willows but we as a family are very impressed with her care and wellbeing to date. She was made very welcome from the start and is happy there. The management and staff are friendly and approachable and having Nurses on duty 24/7 is very helpful and reassuring for Mum.
The home seems to be kept very clean and there is always a really nice (cleaning product) fragrance in the corridors when I visit.
The food looks appetising and Mum enjoys it. The activities programme is fun and varied and residents are encouraged to join in by the lovely staff. There are morning and afternoon activities, regular trips out and entertainers coming into the home. Mum really enjoyed the ventriloquist and Magician! We are looking forward to joining her for the 70's disco!

As the weather has been warmer recently, Mum has really enjoyed sitting in the garden chatting. All in all, it is a great relief to know that Mum is happy and being well cared for at the Willows.

Reply from Gail Alcide, Registered Manager at Willows Care Home

Thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your mother is happy with us and enjoying life at our home.

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Review from Leslie F (Son of Resident) published on 28 May 2024 Submitted via Postal Card
Overall Experience

My family and I would like to express our thanks and gratitude for the wonderful care and attention that my Mum received at Willows Care Home.

Reply from Gail Alcide, Registered Manager at Willows Care Home

Dear Lesley, thank you so much for taking the time to review Willows Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your Mum had a positive experience with us and we can't wait to pass your kind comments on to our team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 January 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 01 July 2026

General Nursing and Dementia Care, Residential, End of Life, Respite.

News (0) & Events (0)

News

There are no news items for Willows Care Home.

Upcoming Events

There are no upcoming events for Willows Care Home.

Awards / Recognitions (3)

  • 02 Dec 2021Recipient: Willows Care Home
  • 28 Oct 2021Recipient: Willows Care Home
  • 16 Oct 2020Recipient: Willows Care Home

Accreditations

There are no accreditations posted yet for Willows Care Home.

Meet the Team (1)

Claudia Ramsamy
Claudia RamsamyJob Title:Registered ManagerJoined: 2024

Claudia spent nine years at Willows Care Home before moving to our sister home to Mayflower Care Home as manager in January 2024. She is now back at the Willows as of November 2025.

Claudia was promoted to manager of the Willows right at the beginning of the pandemic. Her courageous leadership, careful management, attention to hygiene and infection control protocols were recognised at an industry level, gaining her the East of England Great British Care Awards’ Social Care Covid Hero Award in 2020.

Frequently Asked Questions about Willows Care Home

What types of Care is Willows Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willows Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Willows Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Willows Care Home to the centre of Romford?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willows Care Home to verify any information. View our terms and conditions. Willows Care Home has an Enhanced Service -more info.