Willows Care Home

227-229 London Road, Romford RM7 9BQ
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9.7 90 Reviews
  • Willows Care Home, Romford
Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.

Willows has been designed to offer all the facilities that residents need while retaining a warm and homely atmosphere. There are 72 bright and spacious bedrooms spread over three floors. Each is comfortably furnished and has an adjustable automatic bed, nurse-call system and a TV.

All rooms have ensuite or wet room facilities and large windows. Some ground floor rooms also have French windows opening onto the garden. Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.

Each floor has a team of nursing and care staff that is available 24/7, supported by dedicated teams of chefs, activities, administration, housekeeping and cleaning staff.

The communal areas provide plenty of space for residents to entertain their guests, who are always welcome to stop by for a chat. There is also a dining room and lounge on each floor where residents can gather for meals and group activities or socialising. As maintaining a homely feel is important, the lounge can be arranged to suit residents' preference for quiet time as well.

There is free Wi-Fi as well as lift access throughout, and both the home and the garden are wheelchair accessible. The home’s dedicated on-site salon provides regular hairdressing services.

The large, landscaped garden at Willows offers plenty of seating space to enjoy in pleasant weather when the ‘garden café’ provides residents and guests with tea and fresh pastries.
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Care Provided by Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1650
  • Self-Funded Residential Dementia Care: £1495 – £1650
  • Self-Funded Nursing Care: £1495 – £1650
  • Self-Funded Nursing Dementia Care: £1495 – £1650
  • RESPITE Self-Funded Residential Care: £1495 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1495 – £1650
  • RESPITE Self-Funded Nursing Care: £1494 – £1649
  • RESPITE Self-Funded Nursing Dementia Care: £1495 – £1650

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Willows Care Home to find out the exact price for your requirements.

Contact Willows Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Willows Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Gail Alcide (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking for all visitors.

Willows Care Home Reviews (90)

9.7

Willows Care Home has a Review Score of 9.7 (9.651) out of 10, based on 24 reviews in the last 2 years.
Over all time Willows Care Home has 90 reviews.

Overall Experience
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Reviewer Connection to Willows Care Home
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Review from Keith C (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault any aspect of Willows care home. The home, the staff are 1st class. If I ever require a care home for myself, this is where I will come.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Thank you so much for your kind and heartfelt words. We're truly touched by your feedback and absolutely delighted to hear that you hold Willows Care Home in such high regard. Our team works hard…read more
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Review from Karen T (Daughter of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bright and clean, much larger inside than expected and a private gated car park for visitors.
Very secure, sign in facility upon entry, main doorways and lifts are security accessed (by fob). Friendly reception staff and a visitors area for a drink and a chat. Lovely landscaped garden, with benches
and tables, safe and peaceful.


A good staff to resident ratio and the various rooms are all bright and cozy.
Basic furniture provided but you can take in extras. All rooms have an en suite toilet/shower wet room. fully adjustable hospital beds, with movement sensors attached. My experience has been that the staff are there very quickly


Food is great, lots of choices. The main meal is lunchtime and supper is mostly soup and sandwiches but other options if requested earlier.


Great activities each day, access to them sometimes a little difficult, the activities team arrange singers, trips out, wellbeing and Art/craft sessions etc. They were the deciding factor on us choosing this home

Reply from Gail Alcide, Registered Manager at Willows Care Home
Thank you for your kind and detailed feedback about Willows Care Home. We're pleased to hear you found the environment secure, welcoming, and well-maintained, and that our team provided responsive and…read more
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Review from P D (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in Law as been at the willows since Oct 2023 she has been care for with respect when ever we visit staff are always very helpful if we have any questions my mother in law as been takeout to some lovely places & always keeps us with any update on things that are happening
Reply from Gail Alcide, Registered Manager at Willows Care Home
Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mother-in-law has felt respected and well cared for since joining us at The Willows. It's always a…read more
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Review from R D (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willows Care Home was a beautiful place for my mum to be. I was happy that Mum was there being looked after very well and she was safe there and the staff there were wonderful and kind towards Mum and Mum was very happy being at Willows. We never worried about her and always kept in touch with us about
how she was doing and we could always visit anytime day or night. We would always recommend Willows to anyone.
Reply from Gail Alcide, Registered Manager at Willows Care Home
thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relatives care. He/she was such a lovely person,…read more
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Review from Lynne S (Daughter-in-law of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very pleased with the care being given to my mother-in-law during her nursing respite stay. The nurses are professional and very caring and all the support staff are great. I'm also impressed with the overall cleanliness of the home.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Dear L S, Thank you for taking the time to review Willows Care Home. We are incredibly proud of our home and the dedication shown by the team, and we are delighted to hear that your experience was…read more
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Review from Rob B (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well looked after at Willows and all the staff are very friendly and helpful. She enjoyed all the activities that were arranged over Xmas and the New Year and also the recent music session with the visiting DJ. Mum's physical and mental health is much improved and it's also good to see she
has put on weight since being in her new home. She recently moved rooms and is very happy with her new room. Thank you to one staff member in particular for getting her new room set up nicely. Thanks for all you do and keep up the great work.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Thank you for your very positive comments about your mum's care. The team and I are delighted to see how happy and thriving your mother is at our home, and we very much welcome your review. She is…read more
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Review from David S (Son of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to Willows straight from hospital as she required palliative care as the hospital could not help her further. What she needed was to be well looked after with care from staff that cared and had compassion. We found the staff overall excellent, easy to talk to and they listened if you had any
matters that you thought needed addressing. As an overall experience we were very happy and I would recommend the home to others. When Mum sadly passed this month the staff were excellent in their support and they treated Mum with dignity both before and after her death.
Reply from Gail Alcide, TBC at Willows Care Home
Dear Mr D.S, thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved…read more
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Review from Karen R (Daughter of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my mum back in July and I found that she is very well cared for, she walks around on her floor quite a bit and is quite happy to do so, that with her dementia, it's keeping her mind occupied and fit. She eats very well so I have no concerns for her wellbeing She also has a one to one carer
and they are very helpful and caring towards her. I am very happy with the care that she receives. Carrying on with the great work that the care team provides. Well done,
Reply from Gail Alcide, TBC at Willows Care Home
Dear K.R, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know…read more
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Review from Joan C (Sister of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister came to live at Willows in July 2024 after a 7-month period of ill health spent in hospital and in another nursing home. She has settled in well and appears at ease and in good health and spirits. As I live in Ireland, I do not get to see her in person as often as I would like, but we talk
every day, and care is taken that her phone is charged and available. I am always contacted whenever there is some important event pending. I have just returned from a four-day visit and came away well-satisfied with the quality of her care and of the environment she lives in. My sister's many friends have all told me the same. Thank you, Willows.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is…read more
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Review from K C (Daughter of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is quite new to the Willows but we as a family are very impressed with her care and wellbeing to date. She was made very welcome from the start and is happy there. The management and staff are friendly and approachable and having Nurses on duty 24/7 is very helpful and reassuring for Mum.
The
home seems to be kept very clean and there is always a really nice (cleaning product) fragrance in the corridors when I visit.
The food looks appetising and Mum enjoys it. The activities programme is fun and varied and residents are encouraged to join in by the lovely staff. There are morning and afternoon activities, regular trips out and entertainers coming into the home. Mum really enjoyed the ventriloquist and Magician! We are looking forward to joining her for the 70's disco!
As the weather has been warmer recently, Mum has really enjoyed sitting in the garden chatting. All in all, it is a great relief to know that Mum is happy and being well cared for at the Willows.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your…read more
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Review from Leslie F (Son of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I would like to express our thanks and gratitude for the wonderful care and attention that my Mum received at Willows Care Home.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Dear Lesley, thank you so much for taking the time to review Willows Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your Mum had…read more
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Review from Jennifer D (Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willows Care Home is a terrific place to stay in, whatever your reason. The care staff are the best and everyone is excellent. Nothing is too much for them to handle. If you are able, and interested, there are activities to visit and participate in. Or you can just sit and watch. The Activity Staff
will keep you amused every day, twice a day! The Catering staff are very helpful: if you do not fancy anything on the daily menu, they will try to assist you with something else. But do remember there are other residents to consider, so 70 different meals would be an impossible task! The lovely people in charge are the best! I will not mention individual staff in each case, too many.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Dear Jennifer, thank you so much for taking the time to complete a review of Willows Care Home. We are extremely happy to have you with us and enjoy hearing, at first-hand, about all your experiences.…read more
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Review from K J (Son of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Willows is well-run and family-friendly having daily activities run by the wellbeing team and also having days out and various trips to the seaside and shows and evening events for both residents and relatives. All staff are very professional and caring.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Dear KJ, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it…read more
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Review from J N (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole very happy with Willows and the staff. As the manager has recently been appointed and was at the home prior to the appointment I have no doubt or hesitation that it will continue to be managed very well.
I would like to see the home decorated as some rooms are looking a little tired but
understand this is in the pipeline. There could also be an improvement in the food which is not always hot.
My only other concern is the annual increase which, year on year, has been quite substantial.
Overall would recommend it.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Many thanks for your kind comments about Willows. As you know, the decor was discussed at a recent relatives meeting and I am delighted to share that we have received quotes for redecoration and…read more
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Review from Jayne D (Daughter of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in respite for 3 months from Feb 2024 to the end of April 2024. Mum has been coming to Willows for the past 6/5 years and it’s like Willows has become our extended family. Everybody is absolutely wonderful, so caring, understanding and they are there for you when you need that extra
help. A massive thank you Willows. See you all again soon.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Dear Jayne, thank you for taking the time to review Willows Care Home. We are incredibly proud of our home and the dedication shown by the team and we are delighted to hear that your mother's…read more
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Review from Nicki M (Daughter-in-law of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally we are very happy with the service from Willows Care Home. In particular, the receptionists are very friendly and helpful, making us always feel welcome. We asked for a change of room and this was done quickly and efficiently. The staff appear to be very caring and treat the residents with
dignity. Everywhere is very clean. If we have any issues, we are able to speak to the relevant person and these are resolved quickly and easily.
On the second floor, it's a shame that there isn't a room to take my mother-in-law when we are just visiting for a chat - there is a room on each of the other floors. It may be confusing for her to come down to the ground floor to use the new visitors' room.
We met with the activities organiser who was open to suggestions and happy for us to volunteer to help. We are a little disappointed that she is not allowed to have her piano in her room, as music has always been such a big part of her life.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So, it really is…read more
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Review from Shirley S (Daughter of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience since my mum became a resident in March of this year has been positive. She is receiving excellent care in a lovely environment. Being bedridden she cannot experience all the facilities/activities on offer, unfortunately. Staff are helpful and very willing to answer any questions we have
as a family. Mum’s transition from hospital to Willows has been smooth and trouble-free - due to the professional, considerate attitude of the Willows team.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Dear Shirley, thank you for your kind feedback and for working with our team to ensure that your loved one receives the best possible care and support. We are so happy to have you both as part of our…read more
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Review from S H (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Willows for over 3 years and is very happy there. I always find all staff are very friendly and will always stop for a chat. The home always looks very clean and all staff work very hard. As soon as you walk through the door you are always greeted with a hello from the reception staff.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your…read more
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Review from Sharon S (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always greeted with a friendly smile from the lovely staff at Willows and an update on how my mother is doing. My mother is always happy and well cared for thanks to the attentive staff. Thank you Willows, your care is appreciated.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Dear Sharon, thank you so much for taking the time to review Willows Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your Mum is…read more
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Review from J D (Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers were excellent and the two nurses in charge of my floor were exceptional. You changed the caterers a few weeks after my admission, the original ones were better in my honest opinion. Not happy my room had no shower or toilet with grab rails, which meant toilet was unable to be used. But a
good overall experience.
Reply from Gail Alcide, Registered Manager at Willows Care Home
Thank you so much for taking the time to complete a review of Willows Care Home. We miss you a great deal and loved hearing all your stories from your career! As you know, you spent most of your time…read more
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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.651 for Willows Care Home is calculated as follows: ( (208 Excellents x 5) + (55 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 281 Ratings = 4.651
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willows Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Oct 2025

General Nursing and Dementia Care, Residential, End of Life, Respite.

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Awards / Recognitions (3)

Meet the Team (1)

Gail

Gail St Juste-Alcide

Job Title: Registered Manager Joined: 2024

Gail is an experienced nurse and clinical manager who qualified in St Luci and has cared for residents in various nursing homes in Norfolk for seven years and in London for over a decade. Gail received a Chief Nursing Silver Award in recognition of her outstanding contribution to Health and Social Care.

Frequently Asked Questions about Willows Care Home

What types of Care is Willows Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willows Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Willows Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willows Care Home to the centre of Romford?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willows Care Home to verify any information. View our terms and conditions. Willows Care Home has an Enhanced Service - more info.