Willows Care Home

227-229 London Road, Romford RM7 9BQ
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9.7 97 Reviews
  • Willows Care Home, Romford
Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.

Willows has been designed to offer all the facilities that residents need while retaining a warm and homely atmosphere. There are 72 bright and spacious bedrooms spread over three floors. Each is comfortably furnished and has an adjustable automatic bed, nurse-call system and a TV.

All rooms have ensuite or wet room facilities and large windows. Some ground floor rooms also have French windows opening onto the garden. Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.

Each floor has a team of nursing and care staff that is available 24/7, supported by dedicated teams of chefs, activities, administration, housekeeping and cleaning staff.

The communal areas provide plenty of space for residents to entertain their guests, who are always welcome to stop by for a chat. There is also a dining room and lounge on each floor where residents can gather for meals and group activities or socialising. As maintaining a homely feel is important, the lounge can be arranged to suit residents' preference for quiet time as well.

There is free Wi-Fi as well as lift access throughout, and both the home and the garden are wheelchair accessible. The home’s dedicated on-site salon provides regular hairdressing services.

The large, landscaped garden at Willows offers plenty of seating space to enjoy in pleasant weather when the ‘garden café’ provides residents and guests with tea and fresh pastries.
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Care Provided by Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1650
  • Self-Funded Residential Dementia Care: £1550 – £1650
  • Self-Funded Nursing Care: £1600 – £1650
  • Self-Funded Nursing Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Residential Care: £1500 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1550 – £1650
  • RESPITE Self-Funded Nursing Care: £1600 – £1650
  • RESPITE Self-Funded Nursing Dementia Care: £1650 – £1650

Fees are dependent on the level of care required. Please contact the home directly for more information.

The price(s) shown are provided by the care home. Contact Willows Care Home for full pricing details and T&Cs.

Contact Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Willows Care Home to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Gail Alcide (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking for all visitors.

Willows Care Home Reviews (97)

9.7

Willows Care Home has a Review Score of 9.7 (9.655) out of 10, based on 17 reviews in the last 2 years.
Over all time Willows Care Home has 97 reviews.

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Review from Louise M (Daughter of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have moved to the Willows two weeks ago (both Alzheimer's) My experience of the staff has been excellent - they treat mum and dad with dignity and have listened to me throughout the settling in period. They have worked to involve dad in the home community and where mum is bed bound; she is
cared for and monitored. It is clean and well maintained. The rooms are hot as the unfortunate heatwave has hit in their second week. The food has been super and in good supply. So far this has been a positive move in what is a difficult and emotional decision to move them from care at home to a care home setting. I feel happy having my parents in the care of the staff, and I feel comfortable discussing the careplan - at no time has anyone made me feel that my contributions are not listened to as we work together to resettle them into a new home.
Reply from Claudia Ramsamy, Home manager at Willows Care HomeThank you so much for taking the time to share your experience.

We are delighted to hear that your parents have settled so well into life at The Willows and that you have felt supported throughout what we know is a very emotional and difficult transition. It means a great deal to us that you have found our team caring, attentive, and respectful of both your parents' dignity and individual needs.

We are particularly pleased that you feel listened to and involved in the care planning process. Building strong partnerships with families is incredibly important to us, and we are committed to ensuring that residents and their loved ones feel valued and heard at every stage of their journey with us.

Your kind comments about the staff, cleanliness of the home, and quality of the food will be shared with the team, who work hard every day to provide the highest standards of care and support.

Thank you again for your thoughtful feedback and for placing your trust in us.
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Review from J F (Cousin of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin was made very welcome on arrival at the Willows in August 2023. She was very well cared for there in the next 2 1/2 years until she passed peacefully away. Throughout her time at The Willows, she was treated kindly and compassionately by all the staff. When I visited, the staff were always
friendly and helpful. My visits were always unannounced, and each time I arrived, to find no cause for concern. My cousin's room and ensuite were always clean and tidy, as was all the interior fabric of the building. It was reassuring at all times to know that my cousin was comfortable and well cared for. She often said she liked the staff.
Reply from Claudia Ramsamy, Home manager at Willows Care HomeThank you so much for taking the time to share your kind words about your cousin's time at The Willows.

We are deeply grateful for your feedback and are pleased to hear that your cousin felt welcomed, comfortable, and well cared for throughout her stay with us. It means a great deal to our team to know that she appreciated the care and support provided and that you found our staff to be friendly, compassionate, and helpful during your visits.

We are especially touched by your comments about the kindness shown to your cousin and the reassurance you felt knowing she was comfortable and receiving the care she deserved. Your recognition of our team's dedication, as well as the standards of cleanliness and care maintained within the home, is sincerely appreciated.

On behalf of everyone at The Willows, thank you for entrusting us with your cousin's care. Please accept our heartfelt condolences on your loved one passing.
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Review from Angela L (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home staff on Birch Floor working very hard and were totally dedicated to their respective roles on the floor.They performed their duties with a friendly smile and were very supportive offering advice when needed. My father received respect and dignity. I was very happy with this home. All
the support staff ie. cleaners and laundry were just as helpful and worked hard. A well run care home with strong leadership from the manager and her team.
Reply from Claudia Ramsamy, Home manager at Willows Care HomeDear Angela, Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that you and your father had such a positive experience on Birch Floor.

Our team works very hard to provide compassionate, respectful, and dignified care, so it means a great deal to know that their dedication and support made a difference to your family. We will be sure to share your lovely comments with the care staff, cleaners, laundry team, and management - they will all truly appreciate your recognition of their hard work and commitment.

Thank you again for taking the time to share your experience and for placing your trust in our care home. We wish you and your family all the very best.
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Review from Linda G (Sister-in-law of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
10 months ago my niece, myself and family visited several nursing homes in the Romford area but each one had issues we were unhappy about until we visited. The Willows, they ticked every box regarding my brother-in-law's needs. All the staff gave 100% excellent nursing, care and attention and to his
family too. They involved us with decisions, listened, obliging, professional, friendly, we felt so welcome, it was just like we were one big extended family. We will be forever appreciative and thank them all knowing he was in safe kind hands, a;; that he deserved too.
Thank you all.
Reply from Claudia Ramsamy, Home manager at Willows Care HomeDear Linda, Thank you so much for taking the time to share such a heartfelt review.
We are truly grateful for your kind words and are so pleased to hear that your experience with The Willows met your expectations during what we understand can be a very important and emotional time. It means a great deal to us that you felt supported, listened to, and welcomed by our team.
Providing high-quality, compassionate care while also supporting families is at the heart of what we do, so it is incredibly rewarding to know that this was reflected in your experience. Your feedback about our staff being professional, friendly, and inclusive in decision-making will be shared with the whole team. Thank you again for your trust and appreciation-it genuinely means a lot to all of us.
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Review from B H (Son-in-law of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident for 5 weeks now and it's clear to us that willows care home is very good ,the reception area and the gardens are well kept when you enter the building doesn't smell like a care home,it's clean and fresh the residents are smartly dressed and that shows,the staff care
the food looks ok with a varied menu changing daily my mother in-laws room is decorated in pastel colours and with a few pictures and ornaments from home helps her to settle in as she suffers from dementia we are happy with willows and the staff and management are very professional and obviously care
Reply from Claudia Ramsamy, Home manager at Willows Care HomeThank you so much for your kind and thoughtful feedback. We're truly pleased to hear that your mother-in-law has settled in well and that you've had a positive experience with Willows Care Home.

It means a great deal to us that you've noticed the effort we put into maintaining a clean, welcoming environment, as well as ensuring our residents feel comfortable, respected, and well cared for. Personal touches like familiar belongings can make such a difference, especially for those living with dementia, so we're glad her room has helped her feel more at home.

Your comments about our staff, food, and overall atmosphere are greatly appreciated, and we'll be sure to share your kind words with the whole team. Providing compassionate, professional care is at the heart of what we do, and it's reassuring to know this is being felt by residents and their families.

Thank you again for your support.
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Review from D L (Sister of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has lived at the Willows for four years. She has M.S. and is wheelchair bound. A hoist is used 100% of the time. Carers are helpful pleasant and caring. Wait times for the bathroom is an issue but I have spoke n to management and it is going to be addressed. Claudia the new coordinator is
very good and we are glad she has come back to her previous role. Nursing staff is supportive and knowledgeable. Cost of living at the Willows is extremely high so high quality of life is expected.
Reply from Claudia Ramsamy, Home manager at Willows Care HomeThank you for taking the time to share your thoughtful feedback. We truly appreciate your sister and your family being part of The Willows family for the past four years.
We're pleased to hear that our carers are providing helpful, pleasant, and compassionate support, and that our nursing team is meeting expectations with their knowledge and care. Thank you also for you kind words around management.
We also thank you for raising the concern regarding bathroom wait times. Your feedback has been discussed with management, and we are actively working on improvements to address this matter. We understand that timely assistance is essential, particularly for residents with complex needs.
We recognize that the cost of living at The Willows is significant, and we remain committed to delivering a high quality of life and care that reflects that investment. Thank you again for your honest feedback and for trusting us with your sister's care.
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Review from Trica H (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willows Care Home has been friendly I feel like I don't need to worry anymore as my mum is in safe hands. In here is one particular nurse who is amazing, compassionate and caring always willing to go the extra mile we appreciate her and all the staff.
Reply from Claudia Ramsamy, Home manager at Willows Care HomeDear Trica, thank you so much for your kind and thoughtful review. We're delighted to hear that you feel reassured knowing your mum is in safe hands at Willows Care Home. Our team works hard to provide compassionate, high-quality care, and it means a great deal to know this has made a positive difference for you and your family. We will be sure to share your lovely feedback with the nurse you mentioned and with all our staff. Thank you again for your trust and support.
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Review from Keith C (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault any aspect of Willows care home. The home, the staff are 1st class. If I ever require a care home for myself, this is where I will come.
Reply from Gail Alcide, Registered Manager at Willows Care HomeThank you so much for your kind and heartfelt words. We're truly touched by your feedback and absolutely delighted to hear that you hold Willows Care Home in such high regard. Our team works hard every day to provide the very best care in a warm, welcoming environment, and it means the world to know that it's appreciated.Should you or your loved ones ever need us in the future, please know you would be welcomed with open arms. Thank you again for your support and trust.
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Review from Karen T (Daughter of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bright and clean, much larger inside than expected and a private gated car park for visitors.
Very secure, sign in facility upon entry, main doorways and lifts are security accessed (by fob). Friendly reception staff and a visitors area for a drink and a chat. Lovely landscaped garden, with benches
and tables, safe and peaceful.


A good staff to resident ratio and the various rooms are all bright and cozy.
Basic furniture provided but you can take in extras. All rooms have an en suite toilet/shower wet room. fully adjustable hospital beds, with movement sensors attached. My experience has been that the staff are there very quickly


Food is great, lots of choices. The main meal is lunchtime and supper is mostly soup and sandwiches but other options if requested earlier.


Great activities each day, access to them sometimes a little difficult, the activities team arrange singers, trips out, wellbeing and Art/craft sessions etc. They were the deciding factor on us choosing this home

Reply from Gail Alcide, Registered Manager at Willows Care HomeThank you for your kind and detailed feedback about Willows Care Home. We're pleased to hear you found the environment secure, welcoming, and well-maintained, and that our team provided responsive and caring support.We're glad the food and activities met your expectations and appreciate you highlighting the role they played in your decision. Your note about access to activities is noted, and we'll continue working to improve in this area.Thank you again for your thoughtful review and for placing your trust in us.
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Review from P D (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in Law as been at the willows since Oct 2023 she has been care for with respect when ever we visit staff are always very helpful if we have any questions my mother in law as been takeout to some lovely places & always keeps us with any update on things that are happening
Reply from Gail Alcide, Registered Manager at Willows Care HomeThank you so much for your kind words and thoughtful review. We're delighted to hear that your mother-in-law has felt respected and well cared for since joining us at The Willows. It's always a pleasure to welcome you when you visit, and we're glad our team has been helpful in keeping you informed and involved. We're especially pleased to know she's enjoyed the outing. We believe meaningful experiences and community engagement are an important part of care. Thank you again for your support and trust in us.
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Review from R D (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willows Care Home was a beautiful place for my mum to be. I was happy that Mum was there being looked after very well and she was safe there and the staff there were wonderful and kind towards Mum and Mum was very happy being at Willows. We never worried about her and always kept in touch with us about
how she was doing and we could always visit anytime day or night. We would always recommend Willows to anyone.
Reply from Gail Alcide, Registered Manager at Willows Care Homethank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relatives care. He/she was such a lovely person, and it was our pleasure to welcome her to our family and look after her. We miss her very much.
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Review from Lynne S (Daughter-in-law of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very pleased with the care being given to my mother-in-law during her nursing respite stay. The nurses are professional and very caring and all the support staff are great. I'm also impressed with the overall cleanliness of the home.
Reply from Gail Alcide, Registered Manager at Willows Care HomeDear L S, Thank you for taking the time to review Willows Care Home. We are incredibly proud of our home and the dedication shown by the team, and we are delighted to hear that your experience was such a positive one. Our staff work so hard to provide a positive, home-from-home experience for all our residents. Your kind comments are much appreciated and we will pass them to the staff who supported you during your stay and hope very much to welcome you back to the home.
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Review from Rob B (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well looked after at Willows and all the staff are very friendly and helpful. She enjoyed all the activities that were arranged over Xmas and the New Year and also the recent music session with the visiting DJ. Mum's physical and mental health is much improved and it's also good to see she
has put on weight since being in her new home. She recently moved rooms and is very happy with her new room. Thank you to one staff member in particular for getting her new room set up nicely. Thanks for all you do and keep up the great work.
Reply from Gail Alcide, Registered Manager at Willows Care HomeThank you for your very positive comments about your mum's care. The team and I are delighted to see how happy and thriving your mother is at our home, and we very much welcome your review. She is certainly a character and is very popular with staff and other residents, and we all love listening to her stories and life experiences.
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Review from David S (Son of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to Willows straight from hospital as she required palliative care as the hospital could not help her further. What she needed was to be well looked after with care from staff that cared and had compassion. We found the staff overall excellent, easy to talk to and they listened if you had any
matters that you thought needed addressing. As an overall experience we were very happy and I would recommend the home to others. When Mum sadly passed this month the staff were excellent in their support and they treated Mum with dignity both before and after her death.
Reply from Gail Alcide, TBC at Willows Care HomeDear Mr D.S, thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home's family, and is very much missed. Once again, please accept our heart-felt condolences on your loss and we wish you and your family all the very best for the future.
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Review from Karen R (Daughter of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my mum back in July and I found that she is very well cared for, she walks around on her floor quite a bit and is quite happy to do so, that with her dementia, it's keeping her mind occupied and fit. She eats very well so I have no concerns for her wellbeing She also has a one to one carer
and they are very helpful and caring towards her. I am very happy with the care that she receives. Carrying on with the great work that the care team provides. Well done,
Reply from Gail Alcide, TBC at Willows Care HomeDear K.R, thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your mother is happy with us and enjoying life at our Care home.
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Review from Joan C (Sister of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister came to live at Willows in July 2024 after a 7-month period of ill health spent in hospital and in another nursing home. She has settled in well and appears at ease and in good health and spirits. As I live in Ireland, I do not get to see her in person as often as I would like, but we talk
every day, and care is taken that her phone is charged and available. I am always contacted whenever there is some important event pending. I have just returned from a four-day visit and came away well-satisfied with the quality of her care and of the environment she lives in. My sister's many friends have all told me the same. Thank you, Willows.
Reply from Gail Alcide, Registered Manager at Willows Care HomeThank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Willows Care Home. We look forward to seeing you again when you next visit.
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Review from K C (Daughter of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is quite new to the Willows but we as a family are very impressed with her care and wellbeing to date. She was made very welcome from the start and is happy there. The management and staff are friendly and approachable and having Nurses on duty 24/7 is very helpful and reassuring for Mum.
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home seems to be kept very clean and there is always a really nice (cleaning product) fragrance in the corridors when I visit.
The food looks appetising and Mum enjoys it. The activities programme is fun and varied and residents are encouraged to join in by the lovely staff. There are morning and afternoon activities, regular trips out and entertainers coming into the home. Mum really enjoyed the ventriloquist and Magician! We are looking forward to joining her for the 70's disco!
As the weather has been warmer recently, Mum has really enjoyed sitting in the garden chatting. All in all, it is a great relief to know that Mum is happy and being well cared for at the Willows.
Reply from Gail Alcide, Registered Manager at Willows Care HomeThank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your mother is happy with us and enjoying life at our home.
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Review from Leslie F (Son of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I would like to express our thanks and gratitude for the wonderful care and attention that my Mum received at Willows Care Home.
Reply from Gail Alcide, Registered Manager at Willows Care HomeDear Lesley, thank you so much for taking the time to review Willows Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your Mum had a positive experience with us and we can't wait to pass your kind comments on to our team.
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Review from Jennifer D (Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willows Care Home is a terrific place to stay in, whatever your reason. The care staff are the best and everyone is excellent. Nothing is too much for them to handle. If you are able, and interested, there are activities to visit and participate in. Or you can just sit and watch. The Activity Staff
will keep you amused every day, twice a day! The Catering staff are very helpful: if you do not fancy anything on the daily menu, they will try to assist you with something else. But do remember there are other residents to consider, so 70 different meals would be an impossible task! The lovely people in charge are the best! I will not mention individual staff in each case, too many.
Reply from Gail Alcide, Registered Manager at Willows Care HomeDear Jennifer, thank you so much for taking the time to complete a review of Willows Care Home. We are extremely happy to have you with us and enjoy hearing, at first-hand, about all your experiences. I will ensure that your kind comments are passed on to the team, who will really appreciate them.
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Review from K J (Son of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Willows is well-run and family-friendly having daily activities run by the wellbeing team and also having days out and various trips to the seaside and shows and evening events for both residents and relatives. All staff are very professional and caring.
Reply from Gail Alcide, Registered Manager at Willows Care HomeDear KJ, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Willows Care Home. We look forward to seeing you and your family again when you next visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.730 for Willows Care Home is calculated as follows: ( (151 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 200 Ratings = 4.73
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Willows Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 02 Jun 2026

General Nursing and Dementia Care, Residential, End of Life, Respite.

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Awards / Recognitions (3)

Meet the Team (1)

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Claudia Ramsamy

Job Title: Registered Manager Joined: 2024

Claudia spent nine years at Willows Care Home before moving to our sister home to Mayflower Care Home as manager in January 2024. She is now back at the Willows as of November 2025.


Claudia was promoted to manager of the Willows right at the beginning of the pandemic. Her courageous leadership, careful management, attention to hygiene and infection control protocols were recognised at an industry level, gaining her the East of England Great British Care Awards’ Social Care Covid Hero Award in 2020.

Frequently Asked Questions about Willows Care Home

What types of Care is Willows Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willows Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Willows Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willows Care Home to the centre of Romford?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willows Care Home to verify any information. View our terms and conditions. Willows Care Home has an Enhanced Service - more info.