Willows Care Home, Romford, London
Willows Care Home, Romford, London
Willows Care Home, Romford, London

Willows is a bright and spacious purpose-built modern care home for the elderly, set in a pleasant residential area of Romford.

Willows aims to offer residents the highest possible quality of life, while providing them with an exceptional standard of residential, nursing, specialist dementia and short and long-term respite care.

Willows and its extensive gardens have been carefully designed to offer a relaxed, enjoyable and safe environment for all residents, offering all the advanced facilities you’d expect from a modern care facility yet having a really warm and homely feel.

All rooms at Willows are bright, comfortable and have en-suite facilities, with those on the ground floor opening onto the garden.

The large landscaped garden is fully wheelchair accessible and on warmer days residents and their guests can head to their favourite seating area to soak up the sunshine.

A person-centred approach is key to the care offered at Willows, understanding and appreciating residents for who they really are and build warmer, more meaningful relationships with them.

With a dedicated activities team, residents always have something to do. With regular visits from live entertainers including opera singers, pet therapy, yoga & massage as well as games to keep all residents minds and bodies active.

Group: Canford Healthcare

Person in charge: Judith Boikhutso (Home Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages from 60 to 120.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors always welcome to pop in or arrange an appointment with one of the friendly team who can provide a tour around the home.

Parking:

Free on-site parking for all visitors

Latest Care Quality Commission* Report on Willows Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Willows Care Home has a Review Score of 9.3 (9.279)

The Review Score of 9.3 (maximum of 10) for Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Willows Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.654 for Willows Care Home is calculated as follows: ( (130 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 188 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Willows Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 9 Reviews ÷ 14.4 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willows Care Home?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willows Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Father of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My mother has been a resident of Willows for 3 months now and she has said that she feels really comfortable and content there, the nurses and carers on the 2nd floor are all friendly and helpful to help make her feel welcome. The management staff are very friendly and welcoming at all times and willing to listen and discuss any concerns that we raise. The family was anxious about placing mum in a care home but we all rest assured that the care and support provided by the staff at Willows have put our minds at rest knowing she is being well looked after. So a big thank you to all the staff at Willows care Home.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very happy with the care. The carers are attentive, caring and thoughtful.
The only thing I would like to stress is that there is a lack of communication between the nurses and the carers. Sometimes I share some important information or new instructions with the nurses, but the information is not always passed on to the carers.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

The Willows are the most professional home I have ever seen. So clean and beautiful grounds. The manager and all the staff down to the kitchen staff are wonderful.
I am so lucky to have them all looking after my husband.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amanda Rae, Peripetetic Manager at Willows Care Home responded to this review on 23 Nov 2017:

Thank you for taking the time to complete a review card for Willows Care home, we are very pleased that you are happy with the care given to your husband as we always strive to provide good care to both residents and their families.
We will ensure that your kind words get passed on to the staff. Thank you again
Kind regards

My father has advanced dementia and after a very stressful period, Willows was the only facility we could find locally that was able to meet his complex needs. They have managed to stabilise his physical health as well as his mood and he now seems as comfortable and content as we could hope for in their specialised unit.

The permanent staff at Willows are very kind and committed, and do a great job. We are more than grateful for their care.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Amanda Rae, Peripatetic Manager at Willows Care Home responded to this review on 23 Nov 2017:

Thank you for taking the time to write a review for Willows Care Home, we are very pleased that you are happy with the care given to your father as we always strive to provide good care to both residents and their families.
We will ensure that your kind words get passed on to all the staff. Thank you again Kind regards

This review relates to the second floor, dementia residents. The home is purpose built and only four years old.
Private car park, 'fob' entry, security guard, two lifts per floor.
Reception; Welcoming, visitor book, always someone around.
Rooms; decor is good spec and calm colours.
Kitchen; Very accommodating, good food and service.
The majority of carers are good, one or two excel at caring.
Agency staff tend to not be good enough! A 'carer' that doesn't 'care' needs to get a job elsewhere.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

New management has made positive facilities and caring improvements for the benefit of residents and visitors.
Potential changes/improvements will also enhance the experience for all concerned.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are unfailingly welcoming, friendly and patient, they interact well with mum with humour and affection and she is treated as an individual and with dignity.
The facilities are modern with high standards of cleanliness and free from odours.
Mums room is en-suite cleaned daily and the bed changed regularly.
All measures appear to be taken to keep mum safe.
A choice of menus for all meals are offered daily to provide a balanced diet and residents are supported to eat where necessary.
Internal activities take place on a regular basis including visiting entertainment but only with occasional excursions further afield and more use could be made of the lovely garden area.

How likely would you be to recommend Willows Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Our experiences of Willows Care Home have been extremely satisfactory. Our mother has advanced dementia and can be very unpredictable and demanding. However, she has settled in remarkably well and we have nothing but praise for the staff member we have come into contact with. They show great patience empathy and skill in dealing with our mother. She has formed a very strong relationship with one particular staff member who has shown enormous amounts of compassion and understanding - we would like to thank all staff but feel very grateful in particular to this one staff member.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amanda Rae, Perpetetic Manager at Willows Care Home responded to this review on 15 Sep 2017:

Thank you for your feedback and taking the time to write it. We will pass on your thanks to the staff members.
Thank you again.

My father has lived in this beautiful care home for 2 years, lovely clean and very friendly environment. I would fully recommend family's to visit this care home and see for themselves. Knowing my dad is happy, I can go home after visiting knowing he is being well cared for.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so happy with the care and support from nurses and carers at Willows Care Home. My mum has been a resident here since July 2016 and I was very anxious about placing mum in a home. But I had nothing to worry about as the care that mum has been given is excellent. I can go home and rest assured that mum is in good hands. Thanks to all the staff at Willows. Keep it up.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my mother and myself/family are extremely happy with the service provided by The Willows. My mother has settled in really well and has progressed well since her admittance and has made lots of friends with both the staff and the residents. I feel reassured knowing my mother is in good hands here. The staff are very efficient and the standard and quality are very high. It's clean, friendly and food quality is very good. We made a good choice in choosing The Willows for my mother and seeing her safe, settled and happy we couldn't ask for more. I would recommend The Willows to people if they were looking for a residential care home.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our father was in need of palliative care.
After viewing numerous homes Willows Care Home was our final viewing we cannot thank the management and staff for making dad's final days so comfortable and homely and especially making us all as a family feel blessed to of found Willows the home from home place to be. Thank You

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with The Willows. The staff, from the most senior to the most junior, are great. My husband, who can be very difficult, is treated with respect and efficiency, but also with care and great kindness. My only complaint is that a few more staff could be employed to help those already there, who are extremely busy at all times.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We have found the staff to be pleasant and helpful. The facilities are excellent including the laundry service. The rooms are cleaned regularly to a high standard. The nursing and caring staff are very approachable if you have any concerns.

How likely would you be to recommend Willows Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My grandad stayed here for nearly 4 weeks as respite due to deterioration in health. I cannot fault the care my grandad received during this time and how comfortable he appeared. All staff very friendly and very welcoming any time of the day. Staff in charge always informed us of any doctors visits etc. Very clean and tidy home.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at the Willows in Romford Road for several months prior to her death in hospital after suffering a stroke. During her stay my brother visited on a daily basis and always found the staff to be engaged and attentive, providing mum with a safe secure and clean environment. Her personal needs were adequately catered for and the carers went out of their way to develop a friendly personal relationship with her. There were some early issues with inconsistent management which reflected in previous CQC reports, but this now appears to have been resolved The current CQC report acknowledges there is currently good/safe practice but is unable to upgrade its report as this needs to be demonstrated over consecutive visits. In my view the facilities are amongst the best in the area and I recommend anyone considering the Willows for a parent or relative pays visit and makes up their own mind for themselves.

How likely would you be to recommend Willows Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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