
All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)

I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)


All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)

I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)


Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.
Willows has been designed to offer all the facilities that residents need while retaining a warm and homely...
Care Provided by Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Willows Care Home for full pricing details and T&Cs.
Contact Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Gail Alcide(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (70)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking for all visitors.
Willows Care Home Reviews (99)
Willows Care Home has a Review Score of 9.7 (9.701) out of 10, based on 18 reviews in the last 2 years.
Over all time Willows Care Home has 99 reviews.
Management is a joke. Rude and unhelpful. Wouldn’t put my worst enemy in here. No one seems to know what’s going on. They don’t do what they say they will do. It’s understaffed as all homes are. It’s just awful.
Hi Tara, thank you for your review. We are sorry to hear that you seem unhappy with aspects of the home, although you have not been at all specific about what it is that you do not like. We are aware that you have not visited your aunt here at Willows recently, but are more than happy to meet with...
My mother-in-law has been a resident of Willows Care Home for 3-years, and she is happy there; she is suffering from dementia, so it is a bit difficult to gauge her feelings. I have no complaints about her treatment and care. The home has done very well dealing with the Covid problem.
Dear Victoria, we very much appreciate that you took the time and trouble to give us such a kind review. Thank you for your continuous support during Covid and for your patience and understanding. Your mother-in-law is certainly a character, and she has created a great relationship with the staff. I will pass on your comments to the team, who will be very happy to receive them.
During the extremely challenging Covid-19 pandemic Willows have been able to maintain a safe environment for the residents and infections have been kept down to a minimal level.
When asked for an opinion on Willows my normal response is that it would be hard to think of any way the quality of the home could be improved.
Dear Geoff, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. We look forward to seeing you and your family again when you next visit.
Lovely environment with helpful and caring staff who treat the residents with respect. Staff are patient, kind and caring. Couldn't hope for better care for my father. Despite his degenerative condition, he seems much happier and more communicative since being here as the staff really take the time to talk with him.
Thank you so much for taking the time to complete a review of Willows care Home. We are extremely happy to have your father with us and enjoy hearing, at first hand, about all your experiences as a relative. I will ensure that your kind comments are passed onto the team, who will really appreciate them.
When I arrived at Willows Care Home, I was made to feel welcome straight away. The staff here have been absolutely fantastic, and they have tried their best to help me in almost everything that I have asked of them. Before I came here for respite following my operation, I was falling over every day. If I had not had the help that was offered and given to me I am certain without a doubt that I would have lost one of my lower legs that got infected before here.
Dear Peter, thank you for your kind feedback, which is much appreciated by the team. It is such a pleasure to care for you as part of the Willows family. We work hard to provide high-quality care with dignity and compassion and delighted to hear that you feel the staff are pleasant and helpful. We...
My Dad came here after discharge from hospital due to not being able to return to his previous care home. Willows Care Home are amazing at communicating with us as a family and always available to speak to and answer questions about my Dad. The overall appearance and atmosphere in Willows is amazing, all staff are professional and friendly. There are many differences (that are all positive) in comparison to other care facilities immediate consideration and referrals have been made on behalf of my Dad.
Dear Belinda, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Willows family. I will pass on your comments to the team, who will be very happy to receive them.
Staff were kind. Looked after my every need. Under the circumstances, it was as comfortable an environment as one could hope for. The staff are all exceptional people who show the utmost respect and compassion to all the residents, irrespective of the reasons for being placed at Willows. I thought the observance of the current Covid restrictions, including visitors, was meticulous, thorough and adhered to at all times. All staff, particularly senior nurses and management looked after me impeccably even though I was there for rehabilitation, rather than full-time and permanent care. Thank you again to all of you.
Thank you for your feedback. We are happy to have been able to support you through your rehabilitation. We will be missing you. As you promised, we will be awaiting your visit, not as a patient but as a simple visitor. All the best.
We selected Willows Care Home as another member of the family had stayed there. Although my Father's stay was short as he was on 'end of life' care, I found both the home and staff caring and attentive to my Father's demanding needs. I would thoroughly recommend it to other families. I would also like to mention how clean and well maintained the home is and the food was exceptional. The linen was always clean and crisp. Thank you.
Steve, thank you for your feedback. Your father was a very special person that has definitely left a lot of good memories around the home, but also around the staff. Myself and your father had a very good relationship, as we say one of a kind. We will deeply miss him.
My late mum was always treated with dignity and respect. I was reassured that Mum was safe during lockdown periods. I pay tribute to the staff at Willows Care Home who kept the home Covid free. There were no Covid related deaths during the 18 months that Mum was resident at the Willows. Some staff members even became friends with my mum. I was always treated with respect and warmth too. My only disappointment is that alternative arrangements were not made for Mum to be visited by an optician and dentist.
Dear Richard, thank you for your feedback. Your mum was a greatly recognised character at Willows and we are all missing her very much. As you stated, during Covid-19 the team have worked really hard to keep everyone safe and they were successful with that. Sadly, some guidelines did restrict us...
Very pleased with Willows Care Home. My husband has been a resident for over three years, and his behaviour has greatly improved since going into Willows. All staff are wonderful with the residents. Rooms are always lovely and clean. Overall, a lovely place.
Dear June. Thank you for your feedback and for working with the team to ensure that your husband receives the best support. It is always a pleasure to listen to your family’s life stories and to have you as part of the Willows family!
We were very pleased with the care my mother received at Willows. The staff were fantastic and the home was well run, clean, bright and airy. I could not have hoped for a better home for mum to spend the last weeks of her life.
Thank you for your feedback. We feel privileged to have had your mother in our care, a lovely and kind lady that always presented herself with a beautiful smile all throughout her stay at Willows. We will deeply miss her.
Mum has been living at Willows Care Home for 15 months and the care she receives is excellent. Staff are professional and caring and very responsive to feedback. Nothing is too much trouble and everyone is very welcoming. The manager is extremely dedicated and effective, communicates very well with residents and relatives, is visible around the home and is focused on continuous improvement of the quality of care. She has made a very significant positive impact on all aspects of the home since she became the manager in Spring 2020. What is most impressive, is the way Willows has responded to the COVID crisis. Residents have been kept safe and healthy. Attention has been paid to activities to help support residents' welfare. Love the hens. Communication with relatives has been excellent. The approach to visiting has been caring, imaginative and safe, so I have been able to visit Mum regularly, which has been so important to our happiness during these difficult times. Very well done.
Thank you very much for your feedback. Your positive approach towards the home has gone a long way, especially during this Covid19 period. Myself and the team highly appreciate all your support and cooperation with us. Keep safe!!!
A wonderful caring home that I would have no hesitation in recommending!
Dear John, thank you very much for the feedback you have given us. The team and I have worked really hard for the past 9 months to ensure our residents get the best service at Willows, and we could not have done any of this without the support of families like yourselves. Thank you again. Stay safe.
Thank you again.
Many thanks for your kind review. We are delighted to be looking after your brother. He has been amazing and done his best to fight his illness. He has definitely melted our hearts and has a very special place in the home. He’s a talented artist, too, and we all love his paintings and drawings.
My sister stayed at the Willows for a short while from 10th March - 27th April. She received end of life care. I found the staff to be caring, professional and approachable. They always kept me fully informed of my sister's condition and any changes that occurred. The Willows seems to be a wonderful place to be, and it's only a shame that my sister wasn't well enough to enjoy it.
Hi M M, many thanks for your very positive review. We are so pleased to hear that you feel that your sister was safe and well looked after while she was with us. During that short time, staff got to know her and everyone at the home was very sad when she passed. We like to think of our staff,...
Dad became a resident at Willows in November 2018. I can honestly say that the staff here were so caring to my Dad, helping him with his every day needs, especially nursing care, and were very helpful to ourselves too. The home is kept spotlessly clean and his room had everything that he needed. We will miss coming to Willows now that Dad has passed away.
Very clean and friendly care home. Staff are very friendly, kind and caring. They treated my mother-in-law with the utmost respect and dignity.
My dad has lived in Willows for about three months before he unexpectedly died. While in Willows, he was very well looked after, staff were caring and he always had a good relationship with the staff. My dad was spending time in the reception and he was a very friendly man. Highly recommended for the caring attitude to the residents and their families.
Thank you for your feedback. Your dad will always be in our hearts.
I could not have asked for better care of my father. Thanks to all of your team.
Thank you for the great feedback. Dad was a big character in Willows and we will deeply miss him. It was a great pleasure having your family as part of the Willows Family. All the best from our team.
My mum has been in Willows Care Home for nearly three years with mixed and vascular dementia and has been bedridden most of that time. She's really happy and always well, looks cosy and likes all of the staff who never walk past her room without popping in and are always checking on what she's eating and drinking.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 01 July 2026General Nursing and Dementia Care, Residential, End of Life, Respite.
News (0) & Events (0)
There are no news items for Willows Care Home.
There are no upcoming events for Willows Care Home.
Awards / Recognitions (3)
- 02 Dec 2021Recipient: Willows Care Home
- 28 Oct 2021Recipient: Willows Care Home
- 16 Oct 2020Recipient: Willows Care Home
Accreditations
There are no accreditations posted yet for Willows Care Home.
Meet the Team (1)

Claudia spent nine years at Willows Care Home before moving to our sister home to Mayflower Care Home as manager in January 2024. She is now back at the Willows as of November 2025.
Claudia was promoted to manager of the Willows right at the beginning of the pandemic. Her courageous leadership, careful management, attention to hygiene and infection control protocols were recognised at an industry level, gaining her the East of England Great British Care Awards’ Social Care Covid Hero Award in 2020.
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