
All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)

I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)


All the staff were amazing, caring, friendly, gentle and compassionateStephen L(Son of Resident/Service User)

I could not have asked for better care of my father. Thanks to all of your team.Alan M(Son of Resident/Service User)


Willows Care Home is a friendly and modern nursing home in a pleasant residential area of Romford. The home provides person-centred nursing, dementia and palliative care, as well as short-term care for people who need some looking after following a stay in hospital or whose family/carers are temporarily unable to look after them.
Willows has been designed to offer all the facilities that residents need while retaining a warm and homely...
Care Provided by Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Willows Care Home for full pricing details and T&Cs.
Contact Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Gail Alcide(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (70)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking for all visitors.
Willows Care Home Reviews (99)
Willows Care Home has a Review Score of 9.7 (9.701) out of 10, based on 18 reviews in the last 2 years.
Over all time Willows Care Home has 99 reviews.
Willows Care Home is a terrific place to stay in, whatever your reason. The care staff are the best and everyone is excellent. Nothing is too much for them to handle. If you are able, and interested, there are activities to visit and participate in. Or you can just sit and watch. The Activity Staff will keep you amused every day, twice a day! The Catering staff are very helpful: if you do not fancy anything on the daily menu, they will try to assist you with something else. But do remember there are other residents to consider, so 70 different meals would be an impossible task! The lovely people in charge are the best! I will not mention individual staff in each case, too many.
Dear Jennifer, thank you so much for taking the time to complete a review of Willows Care Home. We are extremely happy to have you with us and enjoy hearing, at first-hand, about all your experiences. I will ensure that your kind comments are passed on to the team, who will really appreciate them.
Willows is well-run and family-friendly having daily activities run by the wellbeing team and also having days out and various trips to the seaside and shows and evening events for both residents and relatives. All staff are very professional and caring.
Dear KJ, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a...
I would like to see the home decorated as some rooms are looking a little tired but understand this is in the pipeline. There could also be an improvement in the food which is not always hot.
My only other concern is the annual increase which, year on year, has been quite substantial.
Overall would recommend it.
Many thanks for your kind comments about Willows. As you know, the decor was discussed at a recent relatives meeting and I am delighted to share that we have received quotes for redecoration and refurbishment, and look forward to work being started very soon. Regarding your comments about the food,...
My mother has been in respite for 3 months from Feb 2024 to the end of April 2024. Mum has been coming to Willows for the past 6/5 years and it’s like Willows has become our extended family. Everybody is absolutely wonderful, so caring, understanding and they are there for you when you need that extra help. A massive thank you Willows. See you all again soon.
Dear Jayne, thank you for taking the time to review Willows Care Home. We are incredibly proud of our home and the dedication shown by the team and we are delighted to hear that your mother's experience was such a positive one! Our staff work so hard to provide a positive, home-from-home experience...
On the second floor, it's a shame that there isn't a room to take my mother-in-law when we are just visiting for a chat - there is a room on each of the other floors. It may be confusing for her to come down to the ground floor to use the new visitors' room.
We met with the activities organiser who was open to suggestions and happy for us to volunteer to help. We are a little disappointed that she is not allowed to have her piano in her room, as music has always been such a big part of her life.
Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So, it really is pleasing to receive such positive and encouraging feedback. We totally understand that your...
My experience since my mum became a resident in March of this year has been positive. She is receiving excellent care in a lovely environment. Being bedridden she cannot experience all the facilities/activities on offer, unfortunately. Staff are helpful and very willing to answer any questions we have as a family. Mum’s transition from hospital to Willows has been smooth and trouble-free - due to the professional, considerate attitude of the Willows team.
Dear Shirley, thank you for your kind feedback and for working with our team to ensure that your loved one receives the best possible care and support. We are so happy to have you both as part of our Willows family. I will pass on your comments to the team, who will be very happy to receive them....
I am always greeted with a friendly smile from the lovely staff at Willows and an update on how my mother is doing. My mother is always happy and well cared for thanks to the attentive staff. Thank you Willows, your care is appreciated.
Dear Sharon, thank you so much for taking the time to review Willows Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your Mum is having a positive experience with us and we can't wait to pass your kind comments with our team.
My mum has been at Willows for over 3 years and is very happy there. I always find all staff are very friendly and will always stop for a chat. The home always looks very clean and all staff work very hard. As soon as you walk through the door you are always greeted with a hello from the reception staff.
Thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your mother is happy with us and enjoying life at our home. She is very popular with staff and other...
The carers were excellent and the two nurses in charge of my floor were exceptional. You changed the caterers a few weeks after my admission, the original ones were better in my honest opinion. Not happy my room had no shower or toilet with grab rails, which meant toilet was unable to be used. But a good overall experience.
Thank you so much for taking the time to complete a review of Willows Care Home. We miss you a great deal and loved hearing all your stories from your career! As you know, you spent most of your time with us in bed hence that room was provided because of the nature of the care required on...
My mum has now been a resident at Willows for over three and a half years. I really cannot say how grateful I am for the care my mum received during that time. The patience and care shown by all the staff is amazing. It truly makes the difficult situation of dealing with a loved one who has dementia that much easier. Thank you all for all you do.
Thank you for taking the time to review Willows Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that our service gives you reassurance. Thank you for your continuous support during your loved one's stay.
Excellent care of my dad who has Alzheimer's. He is treated with care and respect at all times, even when he is presenting with difficult behaviours. He is encouraged to take part in a range of activities. Staff are very welcoming snd supportive of family.
Dear Wendy, many thanks for your kind review. We are so pleased that you feel your dad is treated with care and respect at all times. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!
My husband has been a resident of Willows Care Home for over 2 years and during the whole of this time, he has been very well cared for. Any concerns have been dealt with quickly and professionally by the management and care staff. Thank you for the help and support I receive.
Thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Willows Care Home family. I will pass on your comments to the team, who will be very happy to receive them.
Staff do their best but there is not enough of them. My relative says the food is disgusting and I have spoken with other residents who say the same thing. I have seen the food and have to agree it does not look appetising. Generally, the staff seem very caring but there is the odd one or two who just don’t seem to care. I can see this in the way my relative is towards them.
We are sorry to hear that you are unhappy with aspects of your sister-in-law’s care here at Willows. We are also extremely surprised to hear this, given that neither our resident nor any members of her family, yourself included, have ever mentioned anything like this before. However, we take all...
My mum was admitted to Willows in October 2023, due to mum having terminal cancer that had gone to live on her own. The staff were amazing, nothing was too much trouble for them. Mum was very fond of them and they were of her. They also supported me and my family. Overall, an amazing home would recommend it.
Many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your relative’s care. She was a much-loved member of the Willows Care Home family and will be greatly missed, not just by staff but by all the friends he/she made here.
Marvellous caring and couldn’t be more helpful. All staff seemed to really care about residents and the manager could not do enough to help. I found Willows to be so supportive and could contact at anytime night or day, really could not fault the care.
Dear Robert, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have had you both as part of the Willows Care Home family. I will pass on your comments to the team, who will be very happy to receive them.
My brother was looked after very well in the last few weeks of his life and the staff were lovely.
Thank you for your kind feedback. We’re so happy to have been able to support your brother and yourself during his stay at Willows Care Home. I will pass on your comments to the team, who will be very happy to receive them.
I was immediately struck by how helpful and friendly the staff were. We were all made to feel very welcome from the very beginning. The team are always approachable and answers any concerns that I have, (which I must say I am probably overly anxious about the care that my mum is receiving after our experience from her previous home).
I must give a special mention to a particular member of staff as she has been so helpful to us as a family. She will always find time to answer any concerns that I have and is very kind, warm and approachable.
Willows is very clean, the quality of food is amazing and the whole team are very kind friendly and approachable at any time.
Could go on and on about the qualities of Willows but have run out of space.
Overall we have had an excellent experience with everyone from the reception staff all the way through to management. Would highly recommend Willows as a fantastic care home.
Dear Annette, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a...
I've recommended a few people to the home and wouldn't hesitate to recommend anyone else who is looking for a high level of care.
Many thanks for your kind review. We are so pleased that you feel our home is warm, friendly, and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! We are looking forward to seeing you on your next visit.
The staff at the Willows Care Home provide excellent support and care for my mother, I could not fault them in everything they do to care for my mother. The floor care team are always friendly and helpful as are the management team who always ask how our visits with my mother have been with genuine interest.
Dear David, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We're so happy to have you both as part of our Willows Care Home family. I will pass on your comments to the team, who will be very happy to receive them.
The home is well kept, and they are constantly cleaning. There are activities unfortunately my wife can't participate in. I have recommended two friends to the home. I have my own fob to get into the home and can visit when I like. I have no complaints and can see my wife is well looked after.
Dear Colin, thank you for your very positive comments about your loved one's care. The team and I are delighted to see how happy and thriving your wife is at the home, and we very much welcome your feedback. She is certainly a character and is very popular with staff and other residents, and we all love listening to your stories and life experiences.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 01 July 2026General Nursing and Dementia Care, Residential, End of Life, Respite.
News (0) & Events (0)
There are no news items for Willows Care Home.
There are no upcoming events for Willows Care Home.
Awards / Recognitions (3)
- 02 Dec 2021Recipient: Willows Care Home
- 28 Oct 2021Recipient: Willows Care Home
- 16 Oct 2020Recipient: Willows Care Home
Accreditations
There are no accreditations posted yet for Willows Care Home.
Meet the Team (1)

Claudia spent nine years at Willows Care Home before moving to our sister home to Mayflower Care Home as manager in January 2024. She is now back at the Willows as of November 2025.
Claudia was promoted to manager of the Willows right at the beginning of the pandemic. Her courageous leadership, careful management, attention to hygiene and infection control protocols were recognised at an industry level, gaining her the East of England Great British Care Awards’ Social Care Covid Hero Award in 2020.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willows Care Home to verify any information. View our terms and conditions. Willows Care Home has an Enhanced Service -more info.