






Opened in June 2014, Milford Lodge Care Home in Hitchin is situated in an exclusive residential location that neighbours the centre of the North Hertfordshire market town. The home boasts a purpose-built style to provide three enabling living environments across four floors.
Milford Lodge offers fully inclusive, 24hr person-centred long term residential care and short stay respite breaks for older people. The home specialises in the care of older people living...
Care Provided by Milford Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
• A dedicated key worker for each resident
• Individual care planning tailored to your needs
• All dining, snacks and drinks, freshly prepared every day
• All utilities and accommodation costs
• Use of all facilities in the home including: cinema, activities lounge, bar
• Access to landscaped private gardens
• Activities and lifestyle programme
• Housekeeping and laundry services
• WiFi internet access in communal areas
The price(s) shown are provided by the care home. Contact Milford Lodge for full pricing details and T&Cs.
Contact Milford Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- B&M Care Ltd
- Private Owned
Person in charge
- Lindsey Richmond(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- 24 hour visiting
Parking
- Ample, free on-site parking for visitors and staff.
Milford Lodge Reviews (53)
Milford Lodge has a Review Score of 9.3 (9.341) out of 10, based on 10 reviews in the last 2 years.
Over all time Milford Lodge has 53 reviews.
Mum moved to Milford Lodge from a social services provided care home in September. The transformation has been amazing. The genuine care and love displayed by all the staff is fantastic. Mum couldn't be happier. There are always plenty of entertainment and social events going on. We couldn't ask for more for mum's health and happiness.
Thank you for taking the time to review our service. We're delighted to hear that your mum has settled in so well-it's wonderful to see her thriving in her new home.
She died in December in the care home after a short illness.
I wanted to particularly highlight the quality of terminal care she received .Her dignity was preserved to the end . Her needs were addressed in a timely fashion and the staff worked well with medical and and nursing staff to provide a very high quality of care . In particular the members of the family who were with her in those last days want to thank the staff as we were never made to feel in the way -we were cared for too with drinks and food and a place to rest.
Thank you so much for taking the time to share your review of Milford Lodge. It was a genuine privilege to care for your dear mother over the past few years, and we feel honoured to have been part of her journey. Your kind words mean a great deal to our team. Lindsey
Milford lodge has looked after mum for almost 18 months now. The care she receives is very good encompassing medical, social, helping those that need it to eat and drink, along with personal care. The staff are all very welcoming and friendly any issues are dealt with promptly. There is a real extended family atmosphere. Lots of activities and trips out alongside family events within the home. Rooms are clean and comfortable gardens are lovely to sit in and relax. Mum is very happy as are we.
Thank you so much for reviewing our service, your kind words mean a lot to our team.
Milford Lodge has proven to be the right choice of home for our mother. She is treated well and her needs are met, so much so that her overall health and well-being have improved since her moving in. It is comforting to see familiar faces each time we visit. It is a warm, welcoming, friendly and re-assuring home.
Thank you very much for taking the time to review our service.
A friendly care home. staff look after mother extremely well. Sadly she refuses to use all the facilities but she is always asked to join in. Her room is basic and could be better decorated but mother is reluctant. Her bed linen needs changing more often but mother asks her carers not to do so. Sadly this is not to her benefit. She is happy and that is the main thing.
Thank you for reviewing our service, yes unfortunately mum is reluctant to allow her bed clothes to be changed more frequently but we will continue to support and encourage Mum in this area.
Mum was not a great mixer with people and had most of her meals in her room or the lounge, which again was not a problem for the staff.
Her care was second to none, she was very well looked after over her 6 month stay and cared for sensitively during her end of life.
The friendly and helpful staff were always on hand when I visited to give me updates on how Mum was progressing. Towards the end, I received regular telephone calls on my mum's declining health.
I shall miss my visits to Milford Lodge and seeing the friendly staff who were always pleased to see me.
I can thoroughly recommend Milford Lodge, an outstanding care home.
Great staff. Attentive. Caring. Professional.
Thank you for taking the time to review our service.
My sister has settled well at Milford Lodge and I feel she is well looked after. Every worry, medical or social, that I have raised has been dealt with well. Great efforts have been made to help her to be happy and join in. Allowances are made for her personality.
Thank you for taking the time to review our service. We do very much appreciate it. Best wishes, the manager and everyone at Milford Lodge.
My father went into Milford Lodge in 2019 as he was no longer able to care for himself. The location in Hitchin is good with easy access to the pub next door and a short walk into Hitchin (which is possible with a wheelchair). The facilities are very good and well looked after - the garden is particularly well kept and accessible. The rooms are modern and kept very clean. They have a good activities programme and take the residents out on regular trips which my father really enjoyed. The staff at Milford have been fantastic with my father - particularly through the covid crisis and more recently when his health got worse. I was constantly kept informed of his situation and the support given to my family in his final days was exceptional. I have nothing but praise for the quality of care that he was given by the team during his stay. We did look at a number of other care homes in the area however Milford Lodge proved to be an excellent choice.
Thank you very much for taking the time to leave us such a lovely review.
Two members of staff in particular do an amazing job arranging outings and activities, which definitely brighten up the weeks. I know it has been difficult to attract and retain staff in the current economic climate, so I hope no one tempts anyone away! Services such as hairdressing and manicures are sometimes a bit hit-and-miss, leaving the staff with quite a bit of running around to do.
Mum is a big worrier, and we found out when sitting in the garden with other residents that a couple of others are too. It might be beneficial to get them all chatting about their concerns rather than bottling them up.
Thank you Lorraine for reviewing Milford Lodge and for your feedback.
My brother had the pleasure of spending a week's respite with the lovely people and staff at Milford Lodge. All the staff were kind and understanding with the residents and nothing was too much trouble. In what can be a distressing time, my brother was treated with the utmost care and dignity. Myself and other members of my family that visited are all of the same opinion, Milford Lodge is by far the best care home my brother has been in.
When the family visited they offered us tea and coffee regularly. They were quite happy for us to visit any time day or night and towards the latter part of her stay, we could be with Mum overnight sitting in an armchair and we were offered pillows to make ourselves more comfortable. The staff were very kind and considerate to us talking about Mum's care and how she was doing.
I would thoroughly recommend this care home to anybody.
The room was comfortable, clean and well maintained.
Mum enjoyed the meals provided.
Thank you so much for taking the time to leave us this review.
My elderly father stayed for 2 weeks after major surgery. I was quite nervous as I had no experience of care homes. I found everything to be excellent from being shown around to picking him up at the end of his visit. It didn't feel like how I imagined a care home to be - it was all really nice, my father described it as magnificent and wonderful, 24 hours after arriving. I watched the interaction between the staff and the residents carefully and this was excellent. I have no concerns about recommending this and would actually give it 10 out of 10. Maybe I would knock off one point as they only have instant coffee and the wifi didn't seem great. I think this puts it into context how good it is also the fact that I'm normally quite critical in raising points but there really want anything!
Thank you so much for taking the time to review our service, it was a pleasure to have your father to stay.
Particular thanks to one member of staff, in particular, who was very supportive to us all.
Kind regards.
Thank you Milford Lidge - 10 out of 10.
Thank you for reviewing Milford Lodge, it is a pleasure caring for your mum.
Milford Lodge was recommended to us by her neighbour. We went to have a view and a chat with the manager and we were so happy with what we saw ourselves. Mum was placed in their care in June 2021. Her care is impeccable. The staff are very friendly and nothing is too much for them. The dementia unit is so friendly for the residents and they are free to touch things and stroll in the garden etc as they are under careful watch. They are treated with respect and dignity. Mum has been here now for 6 months and is thriving well and thus has made us feel relaxed.
Thank you so much for your kind comments, it is a privilege caring for your mother-in-law and I am delighted that she has settled so well.
During very difficult times with Covid we had to rely on the staff of Milford to go the extra mile with all the residents and they really did go the extra way. Thank you so much for all your hard work and patience.
Thank you so much for reviewing our service and for your continued support towards Milford Lodge.
Very pleased with the care and support. Appreciate that two carers went down with COVID19 during my mother's visit. Also lack of activities for one of the weeks due to holiday and sickness.
Thank you so much for your review, it was a pleasure to have your mother stay with us.
I have been so impressed with the level of care that is provided. The management and staff are always very approachable and I feel that I am listened to. On my numerous visits to Milford Lodge, there are many residents around who seem to be very content and at home in their surroundings. I cannot thank everyone enough for their unstinting efforts during the past 18 months.
Thank you so much for your kind words, we really appreciate you taking the time to review our service.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
4 Bed Vacancies
Posted: 29 July 2026Residential and Dementia Care
News (0) & Events (0)
There are no news items for Milford Lodge.
There are no upcoming events for Milford Lodge.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: B&M Care Ltd
- 01 Feb 2018Recipient: B&M Care Ltd
- 01 Apr 2017Recipient: B&M Care Ltd
Accreditations
There are no accreditations posted yet for Milford Lodge.
Meet the Team (1)

Lindsey joined B&M Care in 2014 as the Home Manager of St Catharines and transferred to Milford Lodge in 2018. Throughout her career at B&M Care, she gained an NVQ Level 5 in Leadership for Health & Social Care, as well as the ‘Yesterday, Today and Tomorrow’ programme delivered in partnership with the Alzheimer’s Society. The move from St Catharines to Milford Lodge gave Lindsey the opportunity to develop her skill set and passion for delivering highly personalised dementia care that positively impacts an individual’s day-to-day life.
Frequently Asked Questions about Milford Lodge
What types of Care is Milford Lodge registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Milford Lodge have?
There are 60 Single Rooms.
What are the Facilities & Services at Milford Lodge?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Milford Lodge to the centre of Hitchin?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milford Lodge to verify any information. View our terms and conditions. Milford Lodge has an Enhanced Service -more info.