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Milford Lodge

Priory End, Hitchin, Hertfordshire SG4 9AL
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Milford Lodge, Hitchin
Milford Lodge, Hitchin
Milford Lodge, Hitchin

Opened in June 2014, Milford Lodge Care Home in Hitchin is situated in an exclusive residential location that neighbours the centre of the North Hertfordshire market town. The home boasts a purpose-built style to provide three enabling living environments across four floors.

Milford Lodge offers fully inclusive, 24hr person-centred long term residential care and short stay respite breaks for older people. The home specialises in the care of older people living...  

Care Provided by Milford Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,350
Residential Dementia CareFrom £1,425From £1,425
• all care and support including a monthly care review
• A dedicated key worker for each resident
• Individual care planning tailored to your needs
• All dining, snacks and drinks, freshly prepared every day
• All utilities and accommodation costs
• Use of all facilities in the home including: cinema, activities lounge, bar
• Access to landscaped private gardens
• Activities and lifestyle programme
• Housekeeping and laundry services

• WiFi internet access in communal areas

Contact Milford Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lindsey Richmond(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • 24 hour visiting

Parking

  • Ample, free on-site parking for visitors and staff.

Milford Lodge Reviews (53)

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9.3

Milford Lodge has a Review Score of 9.3 (9.341) out of 10, based on 10 reviews in the last 2 years. Over all time Milford Lodge has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from Eddie C (Son of Resident) published on 24 February 2026 Submitted via Postal Card
Overall Experience

Mum moved to Milford Lodge from a social services provided care home in September. The transformation has been amazing. The genuine care and love displayed by all the staff is fantastic. Mum couldn't be happier. There are always plenty of entertainment and social events going on. We couldn't ask for more for mum's health and happiness.

Reply from Lindsey Christoforou, Home Manager at Milford Lodge

Thank you for taking the time to review our service. We're delighted to hear that your mum has settled in so well-it's wonderful to see her thriving in her new home.

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Review from M A (Daughter of Resident) published on 27 January 2026 Submitted via Website
Overall Experience
My mother was a resident in Milford lodge for almost 2 years .The care and attention to detail and personalised approach was very impressive .The staff were helpful, cheerful and enthusiastic and very responsive to my family as relatives.
She died in December in the care home after a short illness.

I wanted to particularly highlight the quality of terminal care she received .Her dignity was preserved to the end . Her needs were addressed in a timely fashion and the staff worked well with medical and and nursing staff to provide a very high quality of care . In particular the members of the family who were with her in those last days want to thank the staff as we were never made to feel in the way -we were cared for too with drinks and food and a place to rest.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for taking the time to share your review of Milford Lodge. It was a genuine privilege to care for your dear mother over the past few years, and we feel honoured to have been part of her journey. Your kind words mean a great deal to our team. Lindsey

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Review from Heather J (Daughter of Resident) published on 14 May 2025 Submitted via Website
Overall Experience

Milford lodge has looked after mum for almost 18 months now. The care she receives is very good encompassing medical, social, helping those that need it to eat and drink, along with personal care. The staff are all very welcoming and friendly any issues are dealt with promptly. There is a real extended family atmosphere. Lots of activities and trips out alongside family events within the home. Rooms are clean and comfortable gardens are lovely to sit in and relax. Mum is very happy as are we.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for reviewing our service, your kind words mean a lot to our team.

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Review from L F (Son of Resident) published on 24 April 2025 Submitted via Postal Card
Overall Experience

Milford Lodge has proven to be the right choice of home for our mother. She is treated well and her needs are met, so much so that her overall health and well-being have improved since her moving in. It is comforting to see familiar faces each time we visit. It is a warm, welcoming, friendly and re-assuring home.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you very much for taking the time to review our service.

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Review from K W (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card
Overall Experience

A friendly care home. staff look after mother extremely well. Sadly she refuses to use all the facilities but she is always asked to join in. Her room is basic and could be better decorated but mother is reluctant. Her bed linen needs changing more often but mother asks her carers not to do so. Sadly this is not to her benefit. She is happy and that is the main thing.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you for reviewing our service, yes unfortunately mum is reluctant to allow her bed clothes to be changed more frequently but we will continue to support and encourage Mum in this area.

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Review from Nicki M (Daughter of Resident) published on 6 March 2025 Submitted via Website
Overall Experience
My mother was a retired hairdresser and on her arrival day she was offered a wash and blow dry which was a stroke of genius to settle her into her new environment.
Mum was not a great mixer with people and had most of her meals in her room or the lounge, which again was not a problem for the staff.
Her care was second to none, she was very well looked after over her 6 month stay and cared for sensitively during her end of life.
The friendly and helpful staff were always on hand when I visited to give me updates on how Mum was progressing. Towards the end, I received regular telephone calls on my mum's declining health.
I shall miss my visits to Milford Lodge and seeing the friendly staff who were always pleased to see me.

I can thoroughly recommend Milford Lodge, an outstanding care home.

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Review from T C (Son of Resident) published on 24 September 2024 Submitted via Postal Card
Overall Experience

Great staff. Attentive. Caring. Professional.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you for taking the time to review our service.

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Review from R F (Sister of Resident) published on 24 September 2024 Submitted via Postal Card
Overall Experience

My sister has settled well at Milford Lodge and I feel she is well looked after. Every worry, medical or social, that I have raised has been dealt with well. Great efforts have been made to help her to be happy and join in. Allowances are made for her personality.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you for taking the time to review our service. We do very much appreciate it. Best wishes, the manager and everyone at Milford Lodge.

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Review from Iain S (Son of Resident) published on 27 August 2024 Submitted via Website
Overall Experience

My father went into Milford Lodge in 2019 as he was no longer able to care for himself. The location in Hitchin is good with easy access to the pub next door and a short walk into Hitchin (which is possible with a wheelchair). The facilities are very good and well looked after - the garden is particularly well kept and accessible. The rooms are modern and kept very clean. They have a good activities programme and take the residents out on regular trips which my father really enjoyed. The staff at Milford have been fantastic with my father - particularly through the covid crisis and more recently when his health got worse. I was constantly kept informed of his situation and the support given to my family in his final days was exceptional. I have nothing but praise for the quality of care that he was given by the team during his stay. We did look at a number of other care homes in the area however Milford Lodge proved to be an excellent choice.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you very much for taking the time to leave us such a lovely review.

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Review from Lorraine P (Daughter of Resident) published on 8 August 2024 Submitted via Website
Overall Experience
Mum has been at Milford Lodge for just over a year now. I live abroad so it's great to know she's so well looked after by the lovely staff and management team. Everyone seems to care so genuinely for the residents - never short of a compliment, a kind word or a hug. A particular staff member always keeps my sister and me informed about changes in Mum's mood and varying states of confusion.
Two members of staff in particular do an amazing job arranging outings and activities, which definitely brighten up the weeks. I know it has been difficult to attract and retain staff in the current economic climate, so I hope no one tempts anyone away! Services such as hairdressing and manicures are sometimes a bit hit-and-miss, leaving the staff with quite a bit of running around to do.

Mum is a big worrier, and we found out when sitting in the garden with other residents that a couple of others are too. It might be beneficial to get them all chatting about their concerns rather than bottling them up.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you Lorraine for reviewing Milford Lodge and for your feedback.

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Review from Christopher G (Brother of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

My brother had the pleasure of spending a week's respite with the lovely people and staff at Milford Lodge. All the staff were kind and understanding with the residents and nothing was too much trouble. In what can be a distressing time, my brother was treated with the utmost care and dignity. Myself and other members of my family that visited are all of the same opinion, Milford Lodge is by far the best care home my brother has been in.

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Review from Derry C (Daughter of Resident) published on 22 February 2023 Submitted via Website
Overall Experience
My mother was accepted at quite short notice into the care home. The staff were very welcoming and they quickly made her feel at home. She had her meals delivered to her room which she enjoyed. Within a few days of arriving there, Mum was able to have her hair trimmed and set which boosted her morale no end. The care that she had was exceptional and the staff were very good at getting a district nurse or GP to visit when they were needed. Nothing was too much trouble.
When the family visited they offered us tea and coffee regularly. They were quite happy for us to visit any time day or night and towards the latter part of her stay, we could be with Mum overnight sitting in an armchair and we were offered pillows to make ourselves more comfortable. The staff were very kind and considerate to us talking about Mum's care and how she was doing.

I would thoroughly recommend this care home to anybody.

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Review from B C (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card
Overall Experience
Care was excellent. Staff are helpful and attentive, always kind and gentle with Mum and very friendly to us all. I felt the care was very personalised and Mum was treated very much as an individual.
The room was comfortable, clean and well maintained.

Mum enjoyed the meals provided.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for taking the time to leave us this review.

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Review from Rupert F (Son of Resident) published on 24 August 2022 Submitted via Website
Overall Experience

My elderly father stayed for 2 weeks after major surgery. I was quite nervous as I had no experience of care homes. I found everything to be excellent from being shown around to picking him up at the end of his visit. It didn't feel like how I imagined a care home to be - it was all really nice, my father described it as magnificent and wonderful, 24 hours after arriving. I watched the interaction between the staff and the residents carefully and this was excellent. I have no concerns about recommending this and would actually give it 10 out of 10. Maybe I would knock off one point as they only have instant coffee and the wifi didn't seem great. I think this puts it into context how good it is also the fact that I'm normally quite critical in raising points but there really want anything!

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for taking the time to review our service, it was a pleasure to have your father to stay.

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Review from Mike B (Son of Resident) published on 30 May 2022 Submitted via Website
Overall Experience
Thank you to all the staff at Milford Lodge for helping my father recover from his fractured hip during his 5-week stay. All the staff showed great kindness to my father and our family, which was much appreciated.

Particular thanks to one member of staff, in particular, who was very supportive to us all.

Reply from Lindsey Richmond, Home Manager at Milford Lodge
Thank you for reviewing Milford Lodge; it was a pleasure to Look after your Dad.

Kind regards.

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Review from Carolyn M (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card
Overall Experience
My mum has been a resident at Milford Lodge for nearly 4 years and I always find the staff very friendly. I know my mum is in very safe hands, treating my mum with care, dignity and friendship. Milford is a lovely home - clean, safe and, I think, value for money.

Thank you Milford Lidge - 10 out of 10.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you for reviewing Milford Lodge, it is a pleasure caring for your mum.

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Review from Kamu P (Daughter-in-law of Resident) published on 6 January 2022 Submitted via Website
Overall Experience
My mother-in-law has vascular dementia which was diagnosed in 2015. She was sadly widowed in January 2019 and as her primary carer passed away my daughter (granddaughter) and I took over her care. It was very difficult and demanding through this pandemic but we persevered with the help of her neighbours.

Milford Lodge was recommended to us by her neighbour. We went to have a view and a chat with the manager and we were so happy with what we saw ourselves. Mum was placed in their care in June 2021. Her care is impeccable. The staff are very friendly and nothing is too much for them. The dementia unit is so friendly for the residents and they are free to touch things and stroll in the garden etc as they are under careful watch. They are treated with respect and dignity. Mum has been here now for 6 months and is thriving well and thus has made us feel relaxed.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for your kind comments, it is a privilege caring for your mother-in-law and I am delighted that she has settled so well.

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Review from Jan S (Daughter of Resident) published on 7 December 2021 Submitted via Website
Overall Experience
Milford Lodge has been the perfect home for my mum. The staff are so friendly and caring and it's just like an extended family there. Mum often says "you would not find a better home".

During very difficult times with Covid we had to rely on the staff of Milford to go the extra mile with all the residents and they really did go the extra way. Thank you so much for all your hard work and patience.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for reviewing our service and for your continued support towards Milford Lodge.

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Review from Richard C (Son of Resident) published on 23 November 2021 Submitted via Postal Card
Overall Experience

Very pleased with the care and support. Appreciate that two carers went down with COVID19 during my mother's visit. Also lack of activities for one of the weeks due to holiday and sickness.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for your review, it was a pleasure to have your mother stay with us.

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Review from Philippa M (Daughter of Resident) published on 28 October 2021 Submitted via Postal Card
Overall Experience

I have been so impressed with the level of care that is provided. The management and staff are always very approachable and I feel that I am listened to. On my numerous visits to Milford Lodge, there are many residents around who seem to be very content and at home in their surroundings. I cannot thank everyone enough for their unstinting efforts during the past 18 months.

Reply from Lindsey Richmond, Home Manager at Milford Lodge

Thank you so much for your kind words, we really appreciate you taking the time to review our service.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 29 July 2026

Residential and Dementia Care

News (0) & Events (0)

News

There are no news items for Milford Lodge.

Upcoming Events

There are no upcoming events for Milford Lodge.

Awards / Recognitions (3)

  • 28 Feb 2019Recipient: B&M Care Ltd
  • 01 Feb 2018Recipient: B&M Care Ltd
  • 01 Apr 2017Recipient: B&M Care Ltd

Accreditations

There are no accreditations posted yet for Milford Lodge.

Meet the Team (1)

Lindsey Christoforou
Lindsey ChristoforouJob Title:Home ManagerJoined: 2018

Lindsey joined B&M Care in 2014 as the Home Manager of St Catharines and transferred to Milford Lodge in 2018. Throughout her career at B&M Care, she gained an NVQ Level 5 in Leadership for Health & Social Care, as well as the ‘Yesterday, Today and Tomorrow’ programme delivered in partnership with the Alzheimer’s Society. The move from St Catharines to Milford Lodge gave Lindsey the opportunity to develop her skill set and passion for delivering highly personalised dementia care that positively impacts an individual’s day-to-day life.

Frequently Asked Questions about Milford Lodge

What types of Care is Milford Lodge registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milford Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at Milford Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Milford Lodge to the centre of Hitchin?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milford Lodge to verify any information. View our terms and conditions. Milford Lodge has an Enhanced Service -more info.