Milford Lodge

Priory End, Hitchin SG4 9AL

Milford Lodge, in Hitchin, is suited to the challenges of older people's care as well as welcoming adults diagnosed with a form of dementia.

The provider believes in a person-centred approach to all care needs, in line with regulatory requirements and up-to-date with many of the sector's innovations.

Recent years has seen the provider expand its number of homes thanks to a fine service reputation and versatile accommodations.

Group: B&M Care Ltd

Person in charge: Victoria Wareham (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Milford Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Milford Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Milford Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.782 for Milford Lodge is calculated as follows: ( (209 Excellents x 5) + (49 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 262 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.917 Points relating to the number of positive Reviews for Milford Lodge is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12 Target = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Milford Lodge has a Review Score of 9.7 (9.699) from 22 Reviews


Average Ratings

  • Excellent
    20
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Milford Lodge?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Milford Lodge

  • Son of Resident/Service User
    8
  • Daughter of Resident/Service User
    5
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mum was a resident at Milford Lodge from the day it opened. When she moved in she was mobile and independent and was allowed to live her life how she chose to. The last two years she became bed bound and suffered with Dementia. She became totally dependent on the staff for all her needs. The staff gave my mum such excellent care. They were her friends, her support and her life. They enabled her to feel that she was loved and respected. They laughed and cried with her, chatted and listened to her. Sadly my mum passed away last week but she was able to end her life in the care home in the room she had lived in for 4 years. She had family, staff and all her familiar belongings around her.

I cannot thank the staff enough for all the support and love given to her over the years and during the end. They were my support too and I will never forget their kindness and compassion. I would recommend Milford to anyone and will forever be in their debt. Thank you, Milford Lodge Care Home.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   5 out of 5

What a wonderful place Milford Lodge is.
Fabulous location, wonderful, kind staff and such a great management team.
I recommend Milford to lots of people and cannot speak highly enough of everyone there. Thank you for everything.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

My grandad is well looked after. I have complete confidence in the staff to see to his needs. They are very friendly and the home always smells nice.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   5 out of 5

The staff are always friendly and approachable.
The activities are really engaging.
Very clean home.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   5 out of 5

This residential home offers high levels of personalised care. My mother-in-law has lived here for 3 years. As a retired GP, I have extensive experience of all kinds of care home and this is one of the best I have experienced. The staff are superb and the same staff keep working here which to me is an indication of an excellent, supportive working environment.

I would be happy to recommend Milford Lodge and indeed I have done.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Dad has been in Milford for 2 years now and I have nothing but praise for the care and support that he receives. It has improved dad's quality of life and we have great peace of mind knowing that he is safe and well, well fed and warm as winter approaches.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   5 out of 5

Milford Lodge is a happy place. There are plenty of activities for those who wish to participate. Residents have a choice of areas to sit in, including a light and airy orangery. The staff have bent over backwards to meet my sisters emotional, physical, social and dietary needs.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Care Homes have been getting a bad press of late but I have nothing but praise for Milford Lodge and their staff. My mother has been suffering from dementia for a while and she was living on her own but the time had come after several falls at home to find a care home for her. We visited several homes in the Hitchin area but most of them seemed pretty depressing. As soon as we stepped into Milford Lodge we knew this was the one. It is clean and secure and the staff are very friendly. I know looking after people with dementia can’t be easy but Mum had a happy 18 months before she passed away and I’m glad she was in their hands.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Milford Lodge is generally well managed and the staff are approachable and friendly. The home is always spotlessly clean and smells nice and fresh.

Generally, the carers are kind and helpful, although they can be a little stressed at night when staff numbers are lower and demands from the residents can, sometimes, be more demanding.
The food is satisfactory but the menu could be more varied and the overall quality could be improved.

How likely would you be to recommend Milford Lodge? Likely

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Average Rating:   3.9 out of 5

This care home is well run, friendly and a pleasure to live in. The carers are all very kind and patient.

How likely would you be to recommend Milford Lodge? Likely

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Average Rating:   4.7 out of 5

My father in law moved here 3 months ago and we cannot believe how well he has settled in. He is extremely happy. The staff are wonderful and he hasn't got a bad word to say about anyone or anything at the home. He gets involved in activities and goes on the planned trips. We could not be happier with how this home has transformed his life.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

My dad arrived here very confused and disorientated. The staff have been amazing, he is quite grumpy at times but they always deal with him with care and compassion. The home is pretty and homely and the food is excellent and home cooked. Friends that have visited my dad with me have said it's not like a home, it's more like you are popping into actual person's house. I would definitely recommend Milford Lodge.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

Sue Jarvis, Home Manager at Milford Lodge responded to this review on 13 Feb 2017:

It was a pleasure to look after this gentleman and always a pleasure to see the family.

Excellent in every respect.
No complaints. I would highly recommend.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   5 out of 5

It has been 2 months since I have seen my aunt (as I live in Australia). I cannot believe the changes in her, it is amazing and wodnerful! She is like her old self again. I have observed all staff to be caring, empathetic and attentive to all of the residents. The rooms and common rooms are spotless and the residents are obviously very well cared for.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother went to Milford Lodge respite care until she permanently moved into the home last July 2015. Prior to being in Milford Lodge my mother was in sheltered housing with myself as her primary carer. She (my mother) suffers from severe anxiety and every day was an uphill struggle for both her and me. Being in Milford Lodge has removed this issue and life is so much better for her and me and my brother and sister. The staff understand mum and they look after her so well and everything is done with dignity, respect and humour. I cannot think of a better place for my mother at this point in her life.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Milford Lodge for 3 months, prior to this she was lonely and lived alone. At the home her spirits have improved amazingly. She participates in the activities - seems something is going on most days (ie. activity wise - arranged by Milford Lodge) she is more wakeful. Her balance and mobility have improved a great deal. Thank you Milford Lodge! (ps. she is also eating better).

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Since my mother has been cared for by Milford Lodge she has had a more content attitude. She has put on a little bit of weight and laughs with all her carers and patients.
We felt that since arriving here you made her very welcome. We thought this stage of her life would be very difficult but it turned out to be a good experience.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   5 out of 5

I think the care and everything connected with the home is very, very good. I shall be very sorry to leave.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

It's been great. Everything I wanted was here.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother lived at Milford Lodge for just over a year. She entered the home following the death of her husband of 64 years and living in the same house for 62 years. The staff supported her compassionately to deal with these dramatic changes and she had some very peaceful, content months. They were all skilled at caring for her parkinsons disease problems and needs. Her final month was centred around palliative care needs, fulfilling her wish to die at the home and not go into hospital. She was cared for with utmost dignity and compassion, with high standards of care and support for her family, and us as a family. As a family we cannot thank the team at Milford enough for their kindness.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

The general friendliness and caring attitude of management & staff was a great comfort to my mother & our family. Great care was taken that the correct medication was given and there was a good link with the local doctors.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent care home. Staff attentive, nice surroundings. Management very friendly and helpful. Lots of events throughout they year.

How likely would you be to recommend Milford Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: B&M Care Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: B&M Care Ltd

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Milford Lodge