Milford Lodge, Hitchin, Hertfordshire
Milford Lodge, Hitchin, Hertfordshire
Milford Lodge, Hitchin, Hertfordshire

Milford Lodge, in Hitchin, is suited to the challenges of older people's care as well as welcoming adults diagnosed with a form of dementia.

The provider believes in a person-centred approach to all care needs, in line with regulatory requirements and up-to-date with many of the sector's innovations.

Recent years has seen the provider expand its number of homes thanks to a fine service reputation and versatile accommodations.

Group: B&M Care Ltd

Person in charge: Victoria Wareham (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Milford Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Milford Lodge has a Review Score of 8.5 (8.525)

The Review Score of 8.5 (maximum of 10) for Milford Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Milford Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.775 for Milford Lodge is calculated as follows: ( (112 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for Milford Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Milford Lodge?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Milford Lodge

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My father in law moved here 3 months ago and we cannot believe how well he has settled in. He is extremely happy. The staff are wonderful and he hasn't got a bad word to say about anyone or anything at the home. He gets involved in activities and goes on the planned trips. We could not be happier with how this home has transformed his life.

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad arrived here very confused and disorientated. The staff have been amazing, he is quite grumpy at times but they always deal with him with care and compassion. The home is pretty and homely and the food is excellent and home cooked. Friends that have visited my dad with me have said it's not like a home, it's more like you are popping into actual person's house. I would definitely recommend Milford Lodge.

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sue Jarvis, Home Manager at Milford Lodge responded to this review on 13 Feb 2017:

It was a pleasure to look after this gentleman and always a pleasure to see the family.

Excellent in every respect.
No complaints. I would highly recommend.

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It has been 2 months since I have seen my aunt (as I live in Australia). I cannot believe the changes in her, it is amazing and wodnerful! She is like her old self again. I have observed all staff to be caring, empathetic and attentive to all of the residents. The rooms and common rooms are spotless and the residents are obviously very well cared for.

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother went to Milford Lodge respite care until she permanently moved into the home last July 2015. Prior to being in Milford Lodge my mother was in sheltered housing with myself as her primary carer. She (my mother) suffers from severe anxiety and every day was an uphill struggle for both her and me. Being in Milford Lodge has removed this issue and life is so much better for her and me and my brother and sister. The staff understand mum and they look after her so well and everything is done with dignity, respect and humour. I cannot think of a better place for my mother at this point in her life.

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Milford Lodge for 3 months, prior to this she was lonely and lived alone. At the home her spirits have improved amazingly. She participates in the activities - seems something is going on most days (ie. activity wise - arranged by Milford Lodge) she is more wakeful. Her balance and mobility have improved a great deal. Thank you Milford Lodge! (ps. she is also eating better).

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since my mother has been cared for by Milford Lodge she has had a more content attitude. She has put on a little bit of weight and laughs with all her carers and patients.
We felt that since arriving here you made her very welcome. We thought this stage of her life would be very difficult but it turned out to be a good experience.

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the care and everything connected with the home is very, very good. I shall be very sorry to leave.

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's been great. Everything I wanted was here.

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother lived at Milford Lodge for just over a year. She entered the home following the death of her husband of 64 years and living in the same house for 62 years. The staff supported her compassionately to deal with these dramatic changes and she had some very peaceful, content months. They were all skilled at caring for her parkinsons disease problems and needs. Her final month was centred around palliative care needs, fulfilling her wish to die at the home and not go into hospital. She was cared for with utmost dignity and compassion, with high standards of care and support for her family, and us as a family. As a family we cannot thank the team at Milford enough for their kindness.

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The general friendliness and caring attitude of management & staff was a great comfort to my mother & our family. Great care was taken that the correct medication was given and there was a good link with the local doctors.

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent care home. Staff attentive, nice surroundings. Management very friendly and helpful. Lots of events throughout they year.

How likely would you be to recommend Milford Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: B&M Care Ltd

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Milford Lodge