Milford Lodge

It is a pleasure to visit my friend.

Mum moved to Milford Lodge from a social services provided care home in September. The transformation has been amazing. The genuine care and love displayed by all the staff is fantastic. Mum couldn't be happier. There are always plenty of entertainment and social events going on. We couldn't ask for more for mum's health and happiness.

I wanted to particularly highlight the quality of terminal care she received .Her dignity was preserved to the end . Her needs were addressed in a timely fashion and the staff worked well with medical and and nursing staff to provide a very high quality of care . In particular the members of the family who were with her in those last days want to thank the staff as we were never made to feel in the way -we were cared for too with drinks and food and a place to rest.

Milford lodge has looked after mum for almost 18 months now. The care she receives is very good encompassing medical, social, helping those that need it to eat and drink, along with personal care. The staff are all very welcoming and friendly any issues are dealt with promptly. There is a real extended family atmosphere. Lots of activities and trips out alongside family events within the home. Rooms are clean and comfortable gardens are lovely to sit in and relax. Mum is very happy as are we.

Milford Lodge has proven to be the right choice of home for our mother. She is treated well and her needs are met, so much so that her overall health and well-being have improved since her moving in. It is comforting to see familiar faces each time we visit. It is a warm, welcoming, friendly and re-assuring home.

A friendly care home. staff look after mother extremely well. Sadly she refuses to use all the facilities but she is always asked to join in. Her room is basic and could be better decorated but mother is reluctant. Her bed linen needs changing more often but mother asks her carers not to do so. Sadly this is not to her benefit. She is happy and that is the main thing.

I can thoroughly recommend Milford Lodge, an outstanding care home.

Great staff. Attentive. Caring. Professional.

My sister has settled well at Milford Lodge and I feel she is well looked after. Every worry, medical or social, that I have raised has been dealt with well. Great efforts have been made to help her to be happy and join in. Allowances are made for her personality.

My father went into Milford Lodge in 2019 as he was no longer able to care for himself. The location in Hitchin is good with easy access to the pub next door and a short walk into Hitchin (which is possible with a wheelchair). The facilities are very good and well looked after - the garden is particularly well kept and accessible. The rooms are modern and kept very clean. They have a good activities programme and take the residents out on regular trips which my father really enjoyed. The staff at Milford have been fantastic with my father - particularly through the covid crisis and more recently when his health got worse. I was constantly kept informed of his situation and the support given to my family in his final days was exceptional. I have nothing but praise for the quality of care that he was given by the team during his stay. We did look at a number of other care homes in the area however Milford Lodge proved to be an excellent choice.

Mum is a big worrier, and we found out when sitting in the garden with other residents that a couple of others are too. It might be beneficial to get them all chatting about their concerns rather than bottling them up.

My brother had the pleasure of spending a week's respite with the lovely people and staff at Milford Lodge. All the staff were kind and understanding with the residents and nothing was too much trouble. In what can be a distressing time, my brother was treated with the utmost care and dignity. Myself and other members of my family that visited are all of the same opinion, Milford Lodge is by far the best care home my brother has been in.

I would thoroughly recommend this care home to anybody.

Mum enjoyed the meals provided.

My elderly father stayed for 2 weeks after major surgery. I was quite nervous as I had no experience of care homes. I found everything to be excellent from being shown around to picking him up at the end of his visit. It didn't feel like how I imagined a care home to be - it was all really nice, my father described it as magnificent and wonderful, 24 hours after arriving. I watched the interaction between the staff and the residents carefully and this was excellent. I have no concerns about recommending this and would actually give it 10 out of 10. Maybe I would knock off one point as they only have instant coffee and the wifi didn't seem great. I think this puts it into context how good it is also the fact that I'm normally quite critical in raising points but there really want anything!

Particular thanks to one member of staff, in particular, who was very supportive to us all.

Thank you Milford Lidge - 10 out of 10.

Milford Lodge was recommended to us by her neighbour. We went to have a view and a chat with the manager and we were so happy with what we saw ourselves. Mum was placed in their care in June 2021. Her care is impeccable. The staff are very friendly and nothing is too much for them. The dementia unit is so friendly for the residents and they are free to touch things and stroll in the garden etc as they are under careful watch. They are treated with respect and dignity. Mum has been here now for 6 months and is thriving well and thus has made us feel relaxed.

During very difficult times with Covid we had to rely on the staff of Milford to go the extra mile with all the residents and they really did go the extra way. Thank you so much for all your hard work and patience.

Very pleased with the care and support. Appreciate that two carers went down with COVID19 during my mother's visit. Also lack of activities for one of the weeks due to holiday and sickness.