






Opened in June 2014, Milford Lodge Care Home in Hitchin is situated in an exclusive residential location that neighbours the centre of the North Hertfordshire market town. The home boasts a purpose-built style to provide three enabling living environments across four floors.
Milford Lodge offers fully inclusive, 24hr person-centred long term residential care and short stay respite breaks for older people. The home specialises in the care of older people living...
Care Provided by Milford Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
• A dedicated key worker for each resident
• Individual care planning tailored to your needs
• All dining, snacks and drinks, freshly prepared every day
• All utilities and accommodation costs
• Use of all facilities in the home including: cinema, activities lounge, bar
• Access to landscaped private gardens
• Activities and lifestyle programme
• Housekeeping and laundry services
• WiFi internet access in communal areas
The price(s) shown are provided by the care home. Contact Milford Lodge for full pricing details and T&Cs.
Contact Milford Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- B&M Care Ltd
- Private Owned
Person in charge
- Lindsey Richmond(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- 24 hour visiting
Parking
- Ample, free on-site parking for visitors and staff.
Milford Lodge Reviews (53)
Milford Lodge has a Review Score of 9.3 (9.341) out of 10, based on 10 reviews in the last 2 years.
Over all time Milford Lodge has 53 reviews.
Whilst it has sadly been a very difficult time of late, we have felt the staff have always done their best to ensure that Mum is taken care of. Many thanks for your hard work and patience.
Thank you very much for taking the time to leave us a review - feedback is much appreciated.
The last 4 months have been extremely difficult during the COVID outbreak with all visits suspended and the home being locked down for safety. Milford did wonderfully well not losing a single person to COVID, which is absolutely outstanding!
I would recommend Milford as a great location with dedicated and loving staff.
I find the home a very welcoming environment. The staff work hard under difficult circumstances during the covid pandemic. They seem to try and include my mother in the activities, even though she is very stubborn.
Exceptional care is taken to keep residents safe over Covid crisis. Really appreciate being able to visit relative in the gardens when restrictions eased. Would like more consistency in senior staffing in sycamore unit.
We have always been happy with the care my father-in-law has received at Milford Lodge, from settling him into the many activities and trips on offer. The home have been fantastic in the recent months of lockdown, answering all our questions and supporting us as much as they possibly can and keeping my father-in-law safe and well. They always reply to any emails swiftly and phone calls. We thank them for their continued care and support over such a difficult time.
In particular, their support for her and contact with us during the lockdown has been excellent. She speaks of 'her lovely carers' and they have become friends to us too. It is a relief to know that during such difficult times she is at Milford Lodge.
My mother is resident at Milford Lodge for 4 years now. In my opinion, the management and staff continually demonstrate they are wholly committed to her safety and well being. I have found a great team working there; they are caring and friendly whilst remaining proactive to any emerging problems. I am confident that standards at this home are consistently high and this reassures me that my having chosen Milford Lodge for Mum has been a good call.
To see Dad settled under such circumstances has been a comfort. He has told us he is well cared for and he is very well fed. He has been encouraged to walk rather rely on his wheelchair and he is happy with his surroundings.
We have been kept very well informed of what the care home is doing to protect the residents from covid19 and are reassured by their commitment to their safety.
The regular newsletters and emails have been a godsend.
I would highly recommend Milford Lodge and therefore have rated all areas excellent. The recommencement of more social activities will be beneficial to all.
For a while Milford Lodge has been short of staff. If the bell rings from one of the residents it's not always answered. Sometimes it has taken over an hour (especially night time) and the resident has been left on the floor waiting for help. Also, dining tables are often dirty and not cleaned after breakfast.
Caring, personal and professional, with a very tough job to do.
At times the management has struggled to get to grips with the myriad of issues surrounding dementia and other forms of care required, but these are firmly in the past, as the current manager and her fellow colleagues have developed a home that is now not only fit for purpose but one that we would absolutely recommend.
My mother came out of hospital a couple of months ago, and it was obvious that she would not have long. Her condition, as with a number of dementia patients was trying, but the home and the staff on Sycamore were fantastic. Thank you so much to the team, and we will miss you and the friends we have got to know there.
My mum was only at Milford Lodge for a short time before she passed away but I have to say what a lovely place it is.
I cannot praise the carers there enough. They were wonderful not only towards my lovely mum but towards the family.
The care and compassion they gave to my mum were amazing! Every elderly person should end their days in a place like Milford Lodge Hitchin. I can't fault them on anything!
My mum was a resident at Milford Lodge from the day it opened. When she moved in she was mobile and independent and was allowed to live her life how she chose to. The last two years she became bed bound and suffered with Dementia. She became totally dependent on the staff for all her needs. The staff gave my mum such excellent care. They were her friends, her support and her life. They enabled her to feel that she was loved and respected. They laughed and cried with her, chatted and listened to her. Sadly my mum passed away last week but she was able to end her life in the care home in the room she had lived in for 4 years. She had family, staff and all her familiar belongings around her.
I cannot thank the staff enough for all the support and love given to her over the years and during the end. They were my support too and I will never forget their kindness and compassion. I would recommend Milford to anyone and will forever be in their debt. Thank you, Milford Lodge Care Home.
My grandad is well looked after. I have complete confidence in the staff to see to his needs. They are very friendly and the home always smells nice.
The activities are really engaging.
Very clean home.
This residential home offers high levels of personalised care. My mother-in-law has lived here for 3 years. As a retired GP, I have extensive experience of all kinds of care home and this is one of the best I have experienced. The staff are superb and the same staff keep working here which to me is an indication of an excellent, supportive working environment.
I would be happy to recommend Milford Lodge and indeed I have done.
Dad has been in Milford for 2 years now and I have nothing but praise for the care and support that he receives. It has improved dad's quality of life and we have great peace of mind knowing that he is safe and well, well fed and warm as winter approaches.
Milford Lodge is a happy place. There are plenty of activities for those who wish to participate. Residents have a choice of areas to sit in, including a light and airy orangery. The staff have bent over backwards to meet my sisters emotional, physical, social and dietary needs.
Care Homes have been getting a bad press of late but I have nothing but praise for Milford Lodge and their staff. My mother has been suffering from dementia for a while and she was living on her own but the time had come after several falls at home to find a care home for her. We visited several homes in the Hitchin area but most of them seemed pretty depressing. As soon as we stepped into Milford Lodge we knew this was the one. It is clean and secure and the staff are very friendly. I know looking after people with dementia can’t be easy but Mum had a happy 18 months before she passed away and I’m glad she was in their hands.
Milford Lodge is generally well managed and the staff are approachable and friendly. The home is always spotlessly clean and smells nice and fresh.
Generally, the carers are kind and helpful, although they can be a little stressed at night when staff numbers are lower and demands from the residents can, sometimes, be more demanding.The food is satisfactory but the menu could be more varied and the overall quality could be improved.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
4 Bed Vacancies
Posted: 29 July 2026Residential and Dementia Care
News (0) & Events (0)
There are no news items for Milford Lodge.
There are no upcoming events for Milford Lodge.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: B&M Care Ltd
- 01 Feb 2018Recipient: B&M Care Ltd
- 01 Apr 2017Recipient: B&M Care Ltd
Accreditations
There are no accreditations posted yet for Milford Lodge.
Meet the Team (1)

Lindsey joined B&M Care in 2014 as the Home Manager of St Catharines and transferred to Milford Lodge in 2018. Throughout her career at B&M Care, she gained an NVQ Level 5 in Leadership for Health & Social Care, as well as the ‘Yesterday, Today and Tomorrow’ programme delivered in partnership with the Alzheimer’s Society. The move from St Catharines to Milford Lodge gave Lindsey the opportunity to develop her skill set and passion for delivering highly personalised dementia care that positively impacts an individual’s day-to-day life.
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