Milford Lodge

I have been so impressed with the level of care that is provided. The management and staff are always very approachable and I feel that I am listened to. On my numerous visits to Milford Lodge, there are many residents around who seem to be very content and at home in their surroundings. I cannot thank everyone enough for their unstinting efforts during the past 18 months.

Whilst it has sadly been a very difficult time of late, we have felt the staff have always done their best to ensure that Mum is taken care of. Many thanks for your hard work and patience.

I would recommend Milford as a great location with dedicated and loving staff.

I find the home a very welcoming environment. The staff work hard under difficult circumstances during the covid pandemic. They seem to try and include my mother in the activities, even though she is very stubborn.

Exceptional care is taken to keep residents safe over Covid crisis. Really appreciate being able to visit relative in the gardens when restrictions eased. Would like more consistency in senior staffing in sycamore unit.

We have always been happy with the care my father-in-law has received at Milford Lodge, from settling him into the many activities and trips on offer. The home have been fantastic in the recent months of lockdown, answering all our questions and supporting us as much as they possibly can and keeping my father-in-law safe and well. They always reply to any emails swiftly and phone calls. We thank them for their continued care and support over such a difficult time.

In particular, their support for her and contact with us during the lockdown has been excellent. She speaks of 'her lovely carers' and they have become friends to us too. It is a relief to know that during such difficult times she is at Milford Lodge.

My mother is resident at Milford Lodge for 4 years now. In my opinion, the management and staff continually demonstrate they are wholly committed to her safety and well being. I have found a great team working there; they are caring and friendly whilst remaining proactive to any emerging problems. I am confident that standards at this home are consistently high and this reassures me that my having chosen Milford Lodge for Mum has been a good call.

I would highly recommend Milford Lodge and therefore have rated all areas excellent. The recommencement of more social activities will be beneficial to all.

For a while Milford Lodge has been short of staff. If the bell rings from one of the residents it's not always answered. Sometimes it has taken over an hour (especially night time) and the resident has been left on the floor waiting for help. Also, dining tables are often dirty and not cleaned after breakfast.

Caring, personal and professional, with a very tough job to do.

My mother came out of hospital a couple of months ago, and it was obvious that she would not have long. Her condition, as with a number of dementia patients was trying, but the home and the staff on Sycamore were fantastic. Thank you so much to the team, and we will miss you and the friends we have got to know there.

My mum was only at Milford Lodge for a short time before she passed away but I have to say what a lovely place it is.

I cannot praise the carers there enough. They were wonderful not only towards my lovely mum but towards the family.

The care and compassion they gave to my mum were amazing! Every elderly person should end their days in a place like Milford Lodge Hitchin. I can't fault them on anything!

My mum was a resident at Milford Lodge from the day it opened. When she moved in she was mobile and independent and was allowed to live her life how she chose to. The last two years she became bed bound and suffered with Dementia. She became totally dependent on the staff for all her needs. The staff gave my mum such excellent care. They were her friends, her support and her life. They enabled her to feel that she was loved and respected. They laughed and cried with her, chatted and listened to her. Sadly my mum passed away last week but she was able to end her life in the care home in the room she had lived in for 4 years. She had family, staff and all her familiar belongings around her.

I cannot thank the staff enough for all the support and love given to her over the years and during the end. They were my support too and I will never forget their kindness and compassion. I would recommend Milford to anyone and will forever be in their debt. Thank you, Milford Lodge Care Home.

My grandad is well looked after. I have complete confidence in the staff to see to his needs. They are very friendly and the home always smells nice.

Very clean home.

This residential home offers high levels of personalised care. My mother-in-law has lived here for 3 years. As a retired GP, I have extensive experience of all kinds of care home and this is one of the best I have experienced. The staff are superb and the same staff keep working here which to me is an indication of an excellent, supportive working environment.

I would be happy to recommend Milford Lodge and indeed I have done.

Dad has been in Milford for 2 years now and I have nothing but praise for the care and support that he receives. It has improved dad's quality of life and we have great peace of mind knowing that he is safe and well, well fed and warm as winter approaches.

Milford Lodge is a happy place. There are plenty of activities for those who wish to participate. Residents have a choice of areas to sit in, including a light and airy orangery. The staff have bent over backwards to meet my sisters emotional, physical, social and dietary needs.

Care Homes have been getting a bad press of late but I have nothing but praise for Milford Lodge and their staff. My mother has been suffering from dementia for a while and she was living on her own but the time had come after several falls at home to find a care home for her. We visited several homes in the Hitchin area but most of them seemed pretty depressing. As soon as we stepped into Milford Lodge we knew this was the one. It is clean and secure and the staff are very friendly. I know looking after people with dementia can’t be easy but Mum had a happy 18 months before she passed away and I’m glad she was in their hands.