






Opened in June 2014, Milford Lodge Care Home in Hitchin is situated in an exclusive residential location that neighbours the centre of the North Hertfordshire market town. The home boasts a purpose-built style to provide three enabling living environments across four floors.
Milford Lodge offers fully inclusive, 24hr person-centred long term residential care and short stay respite breaks for older people. The home specialises in the care of older people living...
Care Provided by Milford Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
• A dedicated key worker for each resident
• Individual care planning tailored to your needs
• All dining, snacks and drinks, freshly prepared every day
• All utilities and accommodation costs
• Use of all facilities in the home including: cinema, activities lounge, bar
• Access to landscaped private gardens
• Activities and lifestyle programme
• Housekeeping and laundry services
• WiFi internet access in communal areas
The price(s) shown are provided by the care home. Contact Milford Lodge for full pricing details and T&Cs.
Contact Milford Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- B&M Care Ltd
- Private Owned
Person in charge
- Lindsey Richmond(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- 24 hour visiting
Parking
- Ample, free on-site parking for visitors and staff.
Milford Lodge Reviews (53)
Milford Lodge has a Review Score of 9.3 (9.341) out of 10, based on 10 reviews in the last 2 years.
Over all time Milford Lodge has 53 reviews.
This care home is well run, friendly and a pleasure to live in. The carers are all very kind and patient.
My father in law moved here 3 months ago and we cannot believe how well he has settled in. He is extremely happy. The staff are wonderful and he hasn't got a bad word to say about anyone or anything at the home. He gets involved in activities and goes on the planned trips. We could not be happier with how this home has transformed his life.
My dad arrived here very confused and disorientated. The staff have been amazing, he is quite grumpy at times but they always deal with him with care and compassion. The home is pretty and homely and the food is excellent and home cooked. Friends that have visited my dad with me have said it's not like a home, it's more like you are popping into actual person's house. I would definitely recommend Milford Lodge.
It was a pleasure to look after this gentleman and always a pleasure to see the family.
No complaints. I would highly recommend.
My mother went to Milford Lodge respite care until she permanently moved into the home last July 2015. Prior to being in Milford Lodge my mother was in sheltered housing with myself as her primary carer. She (my mother) suffers from severe anxiety and every day was an uphill struggle for both her and me. Being in Milford Lodge has removed this issue and life is so much better for her and me and my brother and sister. The staff understand mum and they look after her so well and everything is done with dignity, respect and humour. I cannot think of a better place for my mother at this point in her life.
It has been 2 months since I have seen my aunt (as I live in Australia). I cannot believe the changes in her, it is amazing and wodnerful! She is like her old self again. I have observed all staff to be caring, empathetic and attentive to all of the residents. The rooms and common rooms are spotless and the residents are obviously very well cared for.
My mother has been a resident at Milford Lodge for 3 months, prior to this she was lonely and lived alone. At the home her spirits have improved amazingly. She participates in the activities - seems something is going on most days (ie. activity wise - arranged by Milford Lodge) she is more wakeful. Her balance and mobility have improved a great deal. Thank you Milford Lodge! (ps. she is also eating better).
We felt that since arriving here you made her very welcome. We thought this stage of her life would be very difficult but it turned out to be a good experience.
I think the care and everything connected with the home is very, very good. I shall be very sorry to leave.
It's been great. Everything I wanted was here.
My mother lived at Milford Lodge for just over a year. She entered the home following the death of her husband of 64 years and living in the same house for 62 years. The staff supported her compassionately to deal with these dramatic changes and she had some very peaceful, content months. They were all skilled at caring for her parkinsons disease problems and needs. Her final month was centred around palliative care needs, fulfilling her wish to die at the home and not go into hospital. She was cared for with utmost dignity and compassion, with high standards of care and support for her family, and us as a family. As a family we cannot thank the team at Milford enough for their kindness.
The general friendliness and caring attitude of management & staff was a great comfort to my mother & our family. Great care was taken that the correct medication was given and there was a good link with the local doctors.
Excellent care home. Staff attentive, nice surroundings. Management very friendly and helpful. Lots of events throughout they year.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
4 Bed Vacancies
Posted: 29 July 2026Residential and Dementia Care
News (0) & Events (0)
There are no news items for Milford Lodge.
There are no upcoming events for Milford Lodge.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: B&M Care Ltd
- 01 Feb 2018Recipient: B&M Care Ltd
- 01 Apr 2017Recipient: B&M Care Ltd
Accreditations
There are no accreditations posted yet for Milford Lodge.
Meet the Team (1)

Lindsey joined B&M Care in 2014 as the Home Manager of St Catharines and transferred to Milford Lodge in 2018. Throughout her career at B&M Care, she gained an NVQ Level 5 in Leadership for Health & Social Care, as well as the ‘Yesterday, Today and Tomorrow’ programme delivered in partnership with the Alzheimer’s Society. The move from St Catharines to Milford Lodge gave Lindsey the opportunity to develop her skill set and passion for delivering highly personalised dementia care that positively impacts an individual’s day-to-day life.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milford Lodge to verify any information. View our terms and conditions. Milford Lodge has an Enhanced Service -more info.