Stainton Lodge Care Centre

My mother was placed in Stainton Lodge, Ullswater Suite in May 2023 as a result of a safeguarding order. It was a very upsetting and stressful time for all the family, however, since her admission, Mother has settled into what is a warm, caring and friendly home. In September 2023, Mother became very ill with a slight stroke and pneumonia. The vigilant staff called 999 and Mother was admitted to hospital where she was treated with antibiotics and fluids. After a week Mother was transferred back to Stainton Lodge. Unfortunately she had gone off her legs. With physio, aids and the determination and dedication of the staff, Mother is now mobile again and enjoying a lovely quality of life. My family and myself will be forever grateful to this amazing team.

My son is very happy and thriving living at Stainton Lodge. He is given excellent care from a dedicated care team, where he has a lovely well decorated ensuite room. Therefore when I go home I feel reassured he is happy and well cared for.

The home is going through some changes that seem to be heading in the right direction.

Just one point, all the staff know my name; it would be nice if they all had name badges, so we can know all their names, as sometimes you don’t see the same girls for a while, depending on my visits.

Firstly, when I said February '23, that's when I got out. I had previously been in there for the last two years. All in all, the staff were amazing, empathetic and focused on their goals. For me, that was to be living independently again. For others, this may just be to have your needs met and be as happy as can be. Anyway, without rambling on too much, it was a lovely place with lovely staff, and I feel proud to have this opportunity to say that they helped me to find me.

I have always found the care staff to be very dedicated under difficult conditions. There has been a marked change in all aspects of the home and a general buzz of activity from everyone concerned. The rooms are due to be updated, and that is needed; the rooms completed are lovely and welcoming. Like any situation when new management takes over, it takes a while for things to work, but everyone is trying hard to succeed.

I find the care and support provided for my wife to be of an extremely high standard.

I really can't thank them enough for what they did for Mum, in particular, towards the end of her life. The staff on the Ullswater unit are some of the nicest, most caring people I have had the pleasure to know. Thank you seems so inadequate for what they did, but thank you from the bottom of my heart.

Stainton Lodge Care Centre is a modern well-designed building with easy transport access. It is very well managed and the care staff are wonderful, they give such amazing care and support to their residents. The bedrooms are all en-suite as well as specialist bathroom facilities. We are so thankful that when mum need to move into a care home Stainton Lodge was able to take her.

Thank you seems inadequate but it's all I can say.

Stainton Lodge Care Centre is an excellent home we are very happy with the care provided. Staff are always friendly.

After a difficult start which included delirium, fall and broken bones my mother has begun to enjoy her stay. The staff have all been very helpful and supportive and actively looking for ways to improve mother's experience in providing a bed which is much more accessible. Her room is very comfortable.

My mother is in Stainton Lodge. She is treated with respect and dignity. She has made friends with the staff and other residents. I am very happy with the home, its staff and the great care my mother receives.

Food is nice and the entertainment is of high quality. It's the little touches that make this care home extra special. We know we made the best choice for my grandma.

For seven months dad has had a traumatic time and has been in hospital since a fall. Unfortunately, dad was unable to return home which we as a family were devastated. Stainton Lodge Care Centre came to see dad and thankfully they gave dad a place to call home. Dad has been there for 4 weeks now and the change in his spirit is remarkable, we have seen dad laugh again for the first time in a long time. The staff on the Windermere unit are so compassionate and caring, they have shown respect to dad and their approach is calm and reassuring, in such a short time they feel just like our extended family, it is nice as a family that we can go home and sleep without having to worry that dad is being looked after. The home manager is so caring and is totally dedicated to see that his residents and families are happy with the care given. We feel very fortunate to have been given the opportunity for dad to be living in such a lovely enviornment with excellent staff, thank you.

Extremely impressed with the care and support from all the staff involved with looking after my dad. Both him and myself were very anxious about accessing residential care. He has settled well and that is all due to the staff who have taken the time to get to know him, making him welcome and providing reassurance for both him and his family.

The care my wife receives at Stainton Lodge Care Centre is second to none. All fo the staff are brilliant and nothing is a bother to them. A lovely caring home with lovely caring staff.