Spencer House Care Home - Avery Healthcare

Cliftonville Road, Northampton NN1 5BU
Review Us
9.6 76 Reviews
  • Spencer House Care Home - Avery Healthcare, Northampton
Northampton is central to Avery Healthcare, serving as both its base and place of origin. The area's history has given rise to a cluster of well-established care homes under the Avery umbrella in Northampton. Among these, Spencer House Care Home has fostered a fantastic relationship with the local community and is strategically located behind Northampton General Hospital. They offer various care services, including residential, nursing, respite care, and specialised dementia care, attracting residents from across the county.

The interiors of the Northampton nursing home are impeccably presented, earning praise such as "It's wonderful" from residents. The facility boasts ample space with comfortable lounges, a café, and a cinema. Bedrooms are generously sized, featuring en-suite walk-in showers, wall-mounted TVs, and 3/4 size beds for that additional roominess. Residents are encouraged to personalise their living spaces with keepsakes and personal belongings.

They warmly invite friends and relatives to witness first-hand how well their loved ones are settling into this home-from-home environment. This provides peace of mind for the family, sustains connections and aids the staff in tailoring the home experience to perfection for the residents. To stay updated on activities at Spencer House Care Home, visit their dedicated Facebook page. Alternatively, contact their approachable manager to arrange a tour of the care home in Northampton.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450

These prices are only a guideline, please contact Spencer House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Cheryl Jones (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (59)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Open 24 hours

Parking

  • Parking freely available

Spencer House Care Home - Avery Healthcare Reviews (76)

9.6

Spencer House Care Home - Avery Healthcare has a Review Score of 9.6 (9.563) out of 10, based on 9 reviews in the last 2 years.
Over all time Spencer House Care Home - Avery Healthcare has 76 reviews.

Overall Experience
  • 72
  • 4
  • 0
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Date Published
  • 76
  • 2
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  • 9
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Reviewer Connection to Spencer House Care Home - Avery Healthcare
  • 29
  • 19
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 76, showing 41-60
Review from Peter D (Son of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both parents are now residents, and the family is very happy with the care they are receiving. The staff are very caring and have a genuine interest in the well being of the residents. The food is also highly rated!
Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home. We are delighted to hear such positive feedback about our staff and to hear how satisfied you and your parents are with their home giving you and your family peace of mind. I am so glad that they are both enjoying the choice of meals provided daily by our talented culinary team. It is a true pleasure to have them both stay with us as part of our loving care community. Best wishes.

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Review from Elaine C (Daughter of Resident) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Spencer House has been so good at providing contact with my mother over this last year in a flexible, safe environment from the indoor lounge area, comfy garden pods, and the garden itself. It was so good to know that their high standard of care by very hard work from all the staff continued in such
challenging times.
Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home. We appreciate that this has been a difficult time for everyone during the pandemic, the safety of our residents, their loved ones and our staff has been a priority, meaning that we have strictly followed the Government guidelines and our own stringent hygiene routines. Now that restrictions have eased, we look forward to welcoming you back into the home for more regular safe visits. It is a pleasure to have your mother living with us in the loving community that we create. Best wishes.

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Review from Victoria H (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very grateful to all at Spencer House for the genuine care shown towards our mum during a difficult time. Although Covid restrictions have limited how much time we can spend together, we feel confident that Mum's emotional and health needs are at the top of the team's priority. This has changed
my perception of care home - into a positive, engaging and uplifting experience for elderly loved ones, and I would recommend Spencer House to anyone looking for a "home from home" experience. Thanks, everyone at Spence House.
Reply from Ryan Farrelly, Marketing Assistant at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home. Our highly trained staff team go above and beyond the standards daily to provide an exceptional level of care for all residents that you can be confident with. Our resident's well-being is our primary concern, and they are at the front of everything we do. We are delighted to hear how much your mother enjoys living here; it is a pleasure to have her as part of our care community. Now that the government restrictions are beginning to ease, we are looking forward to welcoming you and your family back to our home for more safe regular visiting. Best Wishes.

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Review from Rebecca A (Daughter of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, my mum was admitted to Spencer House during the Covid pandemic, which made things so difficult for her and the family. However, the staff at Spencer House couldn’t do enough for Mum or us. It really gave me confidence in our decision as she is so well looked after. Staff are so friendly
and welcoming, and the home itself is exceptionally well presented and spotlessly clean. I wouldn’t hesitate to recommend Spencer House.
Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home. We appreciate that this has been a difficult time for everyone, with the safety of our residents, their loved ones and staff being our priority, meaning that we have strictly followed the Government guidelines and our own stringent hygiene routines. Now that the Government restrictions have eased, we are delighted to welcome you back into our home for more regular safe visits. It is a true pleasure to have your mother staying with us in our loving care community. Best wishes.

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Review from Christina C (Sister of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been very happy at Spencer House Care Home since her stroke three years ago. She is peaceful and contented with a beaming smile for everyone. She is treated with patience and understanding by all of the carers. I am extremely pleased that we chose this first-class home.
Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home and for your lovely feedback. Our highly trained staff team go above the standards to ensure that they deliver an exceptional level of care to all our residents, no matter what their needs are. We are delighted to hear how satisfied you are with the care your sister is receiving, and we look forward to welcoming you back for more regular, safe visiting now that restrictions are beginning to ease. Best wishes.

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Review from David M (Son of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Spencer House for more than 5-years now, and at 91, she has attained the record of being the longest-lived member of our family. Without the dedicated care and attention provided by all staff at Spencer House, we, as a family, acknowledge this would not have been possible.
The extremely challenging period of the past 12-months has been met wholeheartedly by the manager and the rest of the team. It is to them that I offer thanks, from all the family, for the way they have enabled us to see Mum during these most difficult and anxious times, and most importantly, for enabling Mum to still be with us today.
Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home. Your kind words are truly invaluable to us, and our staff team are so delighted to hear how satisfied you are with the exceptional level of care our team delivers to all our residents. The well-being of our residents is our top priority, and we appreciate how important it is for residents to stay in contact with their loved ones in these unprecedented times. It is a pleasure to have your mother staying with us. Best wishes.

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Review from Julian F (Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have had some very good relationships with other residents during my stay here at Spencer House. Unfortunately, I have outlived many of these. I think the care homes can go a long way to fostering relationships and friendships, and I have certainly experienced this here. Especially within the last
year, making new friends with common interests in the garden in particular.
I like to spend time with others and build on relationships with others including all the staff. Spending time talking and getting to know them is really important for both them and myself.
I can not imagine any home fully giving you that feeling of ‘being home, however, I have always said that Spencer House is my home.
I, myself look forward to the coming year for things to settle down and to be able to enjoy and resume lots of the highlights we have missed - our mums and tots group especially.
Reply from Ryan Farrelly, Marketing Assistant at Spencer House Care Home - Avery Healthcare

Thank you for reviewing the Spencer House Care Home. We are so pleased that you feel welcomed and part of the loving care community. It is unsurprising that you have been able to make so many companionships in the welcoming and social atmosphere our residents and staff create. We also look forward to welcoming back more of our favourite events and activities as government restrictions begin to ease. Best Wishes.

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Review from Philip C (Husband of Resident) published on 7 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Until moving to Spencer House in October 2019, my wife was in a different care home, so she and I have experienced different levels of care and are, therefore, able to make genuine evaluations of this care home. Spencer House is a beautiful home; the first thing you notice on entering the building is
the high-quality look of the furnishings, which continues throughout the building. The receptionists are very polite and make you feel very welcome, this is mirrored by all the carers, nurses and admin staff making the home very welcoming and a reassuring place to live. Food is of a restaurant standard and there is a good selection of meals on the daily menu. My wife requires a certain level of nursing and believes that she is well looked after and is very happy at Spencer House, the management and staff should be very proud of what they’ve achieved and how happy they make people feel.
Reply from Angus Matthew, Senior Marketing Manager at Spencer House Care Home - Avery Healthcare

Many thanks for your feedback it is very valuable to us. I will pass on your kind words to the staff who I know will appreciate it very much.

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Review from R P (Respite Resident) assisted by family/friend published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service staff could not do any more for me (they were great) looking forward to my next stay.
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Review from Angela M (Respite Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent a week in Spencer House for respite care after an operation. This week gave me the perfect opportunity to experience the daily life and routine of this care home and I have to say I was impressed by every aspect. Food was excellent, well balanced, nourishing and, at times, inventive. Care given
to the residents was kind and showed understanding of their needs. Activities on offer were varied and interesting. Everywhere appeared to be clean and, the thing I noticed most, was the smiles - from reception onwards. I was fortunate to experience this.
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Review from Brenda W (Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay has been wodnerful. Your staff are outstanding and amazing. All really happy and that makes you feel that you are in good hands. The food is outstanding and plentiful. It's clean, tidy and I would like to say, thank you to all your staff. Nurses, care staff, cooks and cleaners.
Just wanted
to let you all know that you are all fantastic.
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Review from Joy (Friend of Resident) published on 23 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home, extremely high-quality look and furnishings. Staff go above and beyond to help when necessary, extremely welcoming and polite. Food is of a restaurant standard, hair salon feels just like visiting a normal salon only without having to leave. Well done to the team at Spencer House, they
should be very proud of what they’ve achieved and how happy they make people feel.
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Review from Imogen B (Friend of Resident) published on 14 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Spencer House is a very welcoming care home, very polite receptionist, makes you feel very welcome. All the staff are very friendly and polite, the home looks and smells lovely and feels very homely! The other clients seem comfortable and happy, staff are very welcoming and reassuring and willing to
help.
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Review from Jane B (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came into Spencer House care home for respite in October but after being here for then 2 weeks, he found that he felt safe and well cared for. His meals are all prepared. If he is feeling poorly, he just rings his bell.
I have to say, Dad has really settled in well, his health has improved, he
has a twinkle in his eyes now.
I cannot fault Spencer House Care Home. Big Thanks.
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Review from Kirsty W (Friend of Resident) published on 17 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home with lovely staff everyone well cared for. Nice and clean and homely environment. Would highly recommend.
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Review from Danielle E (Goddaughter of Resident) published on 17 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here care so much about the residences and their well being, they genuinely want to look after them and make them happy.
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Review from Olivia P (Granddaughter of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the best care home I know of in Northampton. You can tell all the staff genuinely care about the residents and provide an excellent level of care. The food is lovely as I have had the pleasure of having lunch there with my grandmother. There is always something going on with all the activities
the home organises and visitors they receive. I could not recommend Spencer House care home enough.
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Review from Natalie E (Relative of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All round excellent. Activities excellent always something exciting going on for the residents. Staff extremely polite.
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Review from Jane C (Daughter of Resident) published on 17 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very well cared for at Spencer House and is always treated with kindness and respect. Following the appointment of the new manager recently, access to and communication with senior staff have improved greatly and I feel I can always raise any issue directly with them directly if necessary.
The new manager is very approachable and also very involved with the running of the home on a day-to-day basis which reduces worry and increases confidence in the care home for families of the residents.
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Review from Chris F (Son of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I know of no better care home in Northampton. Certain care staff are excellent. The senior team of carers are excellent.


Senior management is not very visible - there hasn't been a full-time manager in Spencer House since Christmas - actually it has run better with more staff stability.


Mum is

well cared for - particularly now on end of life. Thank you to the staff.
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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Spencer House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.991 for Spencer House Care Home - Avery Healthcare is calculated as follows: ( (105 Excellents x 5) + (1 Goods x 4) ) ÷ 106 Ratings = 4.991
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.572 Points relating to the number of positive Reviews for Spencer House Care Home - Avery Healthcare is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 9 Positive Reviews ÷ 13.4 = 0.672
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (15)

Shweta

Shweta Mendon

Job Title: Care Home Manager Joined: 2015

I am currently working as a senior General Manager for Spencer House Care Home and support the company with multi-site management. I joined Avery Health Care in 2015 and worked at Ashurst Mews Care Home in Moulton Northamptonshire. I am a registered general nurse by profession. I spent many years at Ashurst Mews and this helped me develop my foundations of delivering excellent care and also developed my management skills, my personal skills and this provided me with the opportunity to transfer to Spencer House to develop further as a senior General Manager. I have a real passion for developing staff and consider myself a very hands-on manager.


I take pride in leading by example and working with and for both our residents and staff. I enjoy watching our home go from strength to strength and find the small achievements equally important as the larger ones. I like to see our ethos of care being delivered every day and watching my residents blossom, remain well, feel at home and safe under the care of my staff and myself. I find the receptiveness of staff and residents to any improvements we make effortless. I particularly take pride in watching my staff embrace any new changes and challenges and developing their knowledge of any new, innovative systems we implement. I have been delighted to accept and feel the timing was right.


I very much enjoy spending time with my family and looking after them. I have a keen interest in cooking and spend a lot of my free time with my family. I very much enjoy being outdoors and can spend many hours attending to my garden. I also like to keep myself active physically. I enjoy regular countryside walks. I like to keep abreast of current affairs and take an interest in world events, often watching global news programmes and documentaries.

Jan

Jan Davenport

Job Title: Deputy Manager Joined: 2016

My role involves supporting the manager and all staff to ensure a high level of quality care is delivered at all times. I am very proud to work at Spencer House and be a part of its dedicated staff team.


I am very fond of cooking, baking and reading. My favourite animal is cats. My dream would be to open my own animal sanctuary and children's home.

Stacey

Stacey Wadlow

Job Title: Unit Manager Joined: 2018

My role involves supporting the team at Spencer House to ensure a high standard of care delivery. I enjoy using my nursing and clinical skills to help develop staff and improve our services.


I am very family-orientated and enjoy spending as much time as possible with both my family and close friends, in particular, holidays overseas.

Elyse

Elyse Edwards

Job Title: Advanced Care Practitioner Joined: 2018

I started at Spencer House in May 2018 and I am an advanced senior carer and work closely with the nurses on Blenheim.


Outside of work, I enjoy spending time with my two daughters.

Neethu

Neethu Thomas

Job Title: Advanced Care Practitioner Joined: 2023

I enjoy spending time with the residents and providing support whenever they need it.

Karon

Karon Tarn

Job Title: Senior Carer Joined: 2018

My role involves supporting staff to provide quality care and supporting residents in their day-to-day lives.


Outside of work I enjoy doing crafts and spending time with my two horses.

Natalie

Natalie Richards

Job Title: Senior Carer Joined: 2017

I have worked in the care sector for several years. I started working in domiciliary care supporting people in their own homes. I joined the team at Spencer House in October 2017. I enjoy supporting the residents and their families during their stay at Spencer House, as well as the fact no two days are the same.


During my time off, I enjoy walks with my husband and my dog Rosie along the canals and parks.

Abigail

Abigail Owusu

Job Title: Health Care Assistant Joined: 2023

I am a nurse by profession but I am currently a HCA at Spencer House.


I am very passionate about my job and love making the residents smile.


I am a mother and a wife, outside of work I enjoy spending time with my family.
I love swimming and going to the gym.

Meethu

Meethu Davis

Job Title: Health Care Assistant Joined: 2023

I am a healthcare assistant at spencer house. It is a nice place to be, I enjoy working with the staff. I am so grateful and love spending time with the residents.

Sue

Sue Evans

Job Title: Health Care Assistant Joined: 2022

I started working at Spencer House in September 2022, I enjoy working at Spencer House Care Home as a carer. I started working on the nursing floor and now I also work on the residential floor.


I live alone, I have two children and three grandchildren. I love going on holidays with my children and grandchildren. I also enjoy going on cruises with my friends.

Anna

Anna Nnaji

Job Title: Health Care Assistant Joined: 2016

I am a gentile and kind soul who found her calling in care and became passionate about dementia.


In my spare time I enjoy swimming, a good movie and appreciating friendships.


Working as a care assistant gives me great joy and satisfaction when I can contribute to making someone feel better about themselves or a little bit less intimidated by the obstacles they face.


There are two main remarks I cherish from people I have supported: 'It is not what you do but how you do it that makes such a difference' and 'You make me feel comfortable'.

Craig

Craig Jones

Job Title: Health Care Assistant Joined: 2023

I have recently joined Spencer House and so far I am really enjoying my work. I am fresh to the field as my previous job was in childcare, but I am excited to grow as a carer.
I am easy going and value mindfulness and patience heavily.

Alexus

Alexus Jeffery

Job Title: Health Care Assistant Joined: 2022

During my time at Spencer House I have spent time on two different units, I enjoy getting to know the residents.


In my free time, I like socialising with my family and friends, I enjoy reading and watching movies.

Pheobe

Pheobe Garlick

Job Title: Health Care Assistant Joined: 2021

I enjoy being with residents and staff. I love bonding with residents and making memories.


Outside of work, I enjoy spending time with my friends and family. I also enjoy archery.

Tatjana

Tatjana Wright

Job Title: House Keeping Joined: 2018

My current role is as a housekeeping assistant which I really enjoy. It is the first time I have worked in a care home and I like getting to know the residents and supporting them.
I love making residents happy and I enjoy making friends with my colleagues.
Outside of work I enjoy holidays and watching TV.

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