Spencer House Care Home - Avery Healthcare

Thank you Alison for your lovely comments and compliment's of Spencer House and staff. These reviews are so important to us as a home and to other families who are seeking a care provider for their loved one. We are delighted that you feel both Mum and family have been supported through the process of admission. we are very proud of the atmosphere that we create that helps everybody feel that they are within a family. Your support and positive comments will be shred with all our staff. Read less

Thank you for your positive comments and feedback. We are delighted that you have experienced a friendly welcome with all staff. Ensuring that relatives are given a sense of inclusion remains a priority to our home and staff approach. Our nurses are renowned for their excellent clinical skills, actions and proactive responses. Clear communications and liaising with families, only heightens and adds to an improved and holistic care approach. We will be sharing your feedback with staff as it also remains important that we are sharing such positive feedback with all staff. Read less

Thank you so much for your sincere and heart warming comments. We are proud and honoured to be able to care for you wife each day ,ensuing you are involved with every aspect. We are delighted that you still feel Spencer House is the perfect choice for your wife's care. We are proud of how our staff are able to demonstrate their skills, training and kindness to everyone they encounter. Your review is both touching and so personable and this means a great deal to us. Your review will be shared with all our team and we will endeavour to continue the high standards and expectations our relatives wish for. Read less

Thank you so much for your very kind words and positive review of Spencer House. We are delighted to hear that your experience and your husbands time with us was a pleasant one. We would be delighted to have him return to us. We take pride in ensuring all aspects of care are attended to with a person centred approach. Your kind feedback and comments are so important to our staff, please be assured this will be shared with all the team. Once again thank you for spending time with your review, we cannot thank you enough for entrusting us with your loved one. Read less

Thank you for your very kind and thoughtful comments. These mean so much to all our staff and your words will be shared with the whole team. I am delighted that you feel Spencer House is so well organised and managed. We take pride in ensuring the highest standards that we can across all areas of the home. We are committed to making our home feel like home for all our wonderful residents and families. We are delighted that you have found all the staff to be welcoming, friendly and supportive in the care of your loved one. Read less

Thank you for taking the time to write a review and for sharing your kind words. We will ensure that your feedback is shared with the staff team. To know that you feel your Mother in Law is safe and happy makes us happy. We strive as a care team to provide the highest quality care, with compassion, dignity and respect and we will continue to do this. Thank you again for sharing your invaluable feedback. Read less

Thank you for your kind words and taking the time to write a review. We understand that looking for a care home for a loved one can be very difficult and we are happy that we were able to ease some of those feelings of uncertainty on the initial visits to the home. It is a pleasure to look after your Mum and to welcome you all into the home as the wider family. Our staff strive to deliver the highest quality of care and support and your feedback will be shared with them. Read less

Thank you for kind words and positive review of Spencer House Care Home. It is a pleasure to support your Mother and Father in Law. We understand when someone moves into a care home setting it can be difficult for not only the resident but the wider family also. Clear, effective and quality communication is at the essence of ensuring a move into the home is a positive one. Alongside providing high quality care to meet individuals needs. We are delighted that you feel this personally in relation to the care your Mother and Father in law receives. We always do our very best to ensure we are meeting each individuals needs with sensitivity, respect and dignity. Your feedback is so important and will be shared with the staff team Read less

Thank you for kind words and positive review of Spencer House Care Home. It is a pleasure to support your mum and dad. It is important to us that when a resident moves in we also embrace and look after the the wider family. We strive to ensure that our staffing team delivers the highest quality standard of care and we are delighted that you feel this personally in relation to the care your mum and dad receives. We always do our very best to ensure we are meeting each individuals needs with sensitivity, respect and dignity. Your feedback is so important and will be shared with the staff team. Read less

Thank you for kind words and positive review of Spencer House Care Home. It is a pleasure to support your mum, yourself and the wider family. We strive to ensure that our staffing team delivers the highest quality standard of care and we are delighted that you feel this personally in relation to the care your mum receives. Our residents being happy in their home environment is our biggest goal and to hear this being achieved by yourself shows we are meeting this goal and will continue in maintaining this. Your feedback will be shared with the staff team. Read less

Thank you very much for your kind words and taking the time to write a review. We strive to ensure that all admissions are positive for both the resident and their families. This enables great partnerships and highlights the importance of involvement for the resident in all aspects of their care plans and treatment plans. Your kind words express how successful and important this is. Our home offers a whole team approach throughout the home and it is wonderful to be able to share this review with our staffing team. Read less

Thank you for your very kind response in relation to the standard of care you feel your loved one has received since becoming part of the Spencer House Care Home family. We are delighted that we have been able to alleviate any worries or anxieties that she initially felt prior to her coming to us. We pride ourselves on supporting all our residents to settle into their new homes at a pace that works for them. We are equally pleased that as a family you have been able to watch her blossom. We will always support our relatives too at what can be a very emotional time and feel that by always communicating with one another, we can achieve that strong bond of trust. Your kind words will be shared with our staff. Read less

Thank you, Natalie, for your kind comments and positive review of Spencer House Care Home about the ongoing care your Mother receives. It is a pleasure to support your Mother, yourself and all your family, and we will endeavour to continue this as a team. We are delighted that you feel our staff provide the best possible care that we can and that you feel all your expectations are met to a high standard. This will always be one of our main aims and goals. It has been a pleasure getting to know you all and building that trusted and respected bond. We always try our hardest to ensure that our relatives feel included in all areas, and we consider this a valuable investment. All the staff at Spencer House Care Home will continue to support our residents and families in every manner that we can. Your comments will be shared with all staff. Read less

Thank you, Graham, for taking the time to review Spencer House Care Home. Thank you for your kind comments and positive review of Spencer House. It was a pleasure to support your parents, yourself and all your family. We are delighted that you felt our staff provide the best possible care that we can and that you feel all your expectations were met to a high standard. This will always be one of our main aims and goals. It has been a pleasure getting to know you and your family and building that trusted and respected bond. We always try our hardest to ensure that our relatives feel included in all areas, and we consider this a valuable investment. All the staff at Spencer House Care Home will continue to support our residents and families in every manner that we can. Your comments will be shared with all staff. Read less

Thank you for your kind comments and positive review of Spencer House Care Home about the ongoing care your father receives. It is a pleasure to support your father, yourself and all your family and we will endeavour to continue this as a team. We are delighted that you feel our staff provide the best possible care that we can and that you feel all your expectations are met to a high standard. This will always be one of our main aims and goals. It has been a pleasure getting to know you all and building that trusted and respected bond. We always try our hardest to ensure that our relatives feel included in all areas, and we consider this a valuable investment. All the staff at Spencer House Care Home will continue to support our residents and families in every manner that we can. Your comments will be shared with all staff. Read less

Thank you for taking the time to review Spencer House Care Home in Northampton. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is lovely to hear that he soon settled in and became a part of our Spencer family. Your feedback is truly invaluable to us and our staff team. Best wishes. Read less