Spencer House Care Home, Northampton, Northamptonshire
Spencer House Care Home, Northampton, Northamptonshire
Spencer House Care Home, Northampton, Northamptonshire

Spencer House is a private care home in the centre of Northampton, one of the cluster of Avery homes in Northamptonshire.

The building is light and beautifully appointed with a surrounding garden.

It caters for those who need residential or dementia care.

Compassionate round-the-clock care comes as standard and staff focus on keeping residents healthy and happy and providing plenty of stimuli.

Residents keep abreast with such things as politics, football and the sky at night and welcome guest speakers to give talks.

Mealtimes are regarded as happy, social occasions and the chefs do their best to make the food as appetising and attractive as they can from the freshest ingredients.

Group: Avery Healthcare Group

Person in charge: Michelle Poole (Care Home Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 65

Rooms with ensuite WC: 65

Weekly Charges Guide: Personal Care Single from £995 (These prices are only a guideline, please contact Spencer House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Right next to Northampton General Hospital, on Cliftonville Road.

Visiting:

Open 24 hours

Parking:

Parking freely available

Latest Care Quality Commission* Report on Spencer House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Spencer House Care Home has a Review Score of 8.3 (8.253)

The Review Score of 8.3 (maximum of 10) for Spencer House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Spencer House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.849 for Spencer House Care Home is calculated as follows: ( (159 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 185 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.404 Points relating to the number of positive Reviews for Spencer House Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13 Target = 0.154

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Spencer House Care Home?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Spencer House Care Home

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Moving to a care home was a distressful process because Dad was very poorly with advanced prostate cancer and could no longer care for Mum and himself.
I moved them from St Neots closer to me at Northampton.
Right from the start, Avery staff treated them with care and dignity.
Dad has since died but staff did all they could to make his last months peaceful.
Mum has done remarkably well since - she has had a fall, pneumonia and coped with grieving.
It is a difficult job looking after old people but Avery staff do it with compassion, fun and good grace.
Their facilities are the best I have seen.
Thank you, Avery.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My family has been so impressed with the level of care, support and help afforded to my parents. They are spotlessly clean. Their clothes laundered, hair done, warm, well fed and most importantly feel safe and secure. The use of Facebook has enabled all members of our family to share in the life at Spencer House. A huge thank you to all who contribute to this excellent level of care.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother is at the care home for respite while she recovers from a fractured wrist. She is always happy and content when I go and see her with the grandchildren, are always welcomed and there seems to be a friendly atmosphere. I leave there feeling confident and satisfied mum is being looked after.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I cannot fault this place. It is peaceful, clean and quiet. The staff cannot do enough for my aunt and her visitors. My aunt is not the easiest person to cater for the fact that she has settled so well is a testament to the standard of care she is receiving. She is a very fussy eater so she will never find the meals ideal for her tastes but her visitors have found the food to be of a good standard. The proximity to N G H makes it an ideal location.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband was in 'Spencer House Care Home' for 9 days respite. He was very well looked after in very nice surroundings. All the staff were courteous and pleasant.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was treated with the greatest respect and kindness. The staff were very helpful and friendly. They did all they could to keep mum clean and comfortable. The care was first class. The staff were always welcoming, never made to feel we were in the way when visiting. All staff very pleasant and polite and chatty. The home is kept beautifully clean. The lady on reception was lovely too. When I left mum after visiting her I felt confident that she was being well looked after and she was quite contented there.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife's grandfather stayed at the home for respite care. The home was always clean and presentable with staff always polite and happy to help. It was lovely to see 'grandad' in a sociable environment meeting new people and trying new things.
His room was decorated lovely and was a good space and had everything he needed- including his own wet room.
The garden is an amazing place to be able to sit and see what is going on around you. He loved his garden at home.
Once you have visited you definitely tell others about Spencer House.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father stayed here for a number weeks respite after being admitted to Blenheim ward. His stay in Althorp enabled him to have a rest and be looked after in a safe environment. He was encouraged to keep mobile and join others to make new friends and acquaintances.
The staff were always happy and helpful and always willing to talk things through and help with the move back home. The home was immaculately clean and presented like a 5star hotel with the quality of care to match.
My father took part in some of the activities on offer and even enjoyed them even though was reluctant at first.
Spencer house is a wonderful care home with beautiful gardens and surroundings for all to enjoy. It was great to know I could visit when I wanted and not be restricted to certain times.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother had been in hospital for a major operation at her age (92). Treatment and support given by Spencer House was fantastic. The whole family are so much in debt to the staff at Spencer House.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was like being on an expensive holiday.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The team at Avery- Spencer House are simply amazing. When my father and mother had a crisis and my dad was taken to hospital, whilst I looked after my mum, the team at Avery- assessed my dad at the hospital and swiftly arranged for my dad to stay at the care home. They went beyond with their help, they are extremely caring, compassionate, understanding, enthusiastic, friendly and great fun. My dad loves going for his respite.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

With regard to mum and dads recent care. The staff and care of my parents was second to none! I was absolutely delighted with the care they received. The cleanliness and overall professionalism was/is of a very high standard. Thank you to everyone at Spencer House and well done.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My dad has been a resident for 1 year in Spencer House. It is a marvellous place. He could not be in a better home. The staff are so friendly and caring. The home is like a five star hotel, and my dad is very happy there.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always friendly and helpful staff. Helpful on the phone and in person and always had time to answer any questions/concerns. Nan isn't the easiest of patients but the staff always tried their best with her! Thank You.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Came here January 2015 - experience of Avery Homes. Delightful surroundings, high up, little traffic noise. Next to N hospital. Ground floor - open glass door tom patio, grass area and raised bed, plus bird table! My room is sunny from midday, I have own furniture, staff clean. I am 95 years old and am a very sociable character! Social girls, friendly, all carers a delight and interesting to talk to. Wonderful carers, take an interest in offers and most are too many out of my need! Cinema, hairdresser and free hand and nail treatment given. All I could wish for! I have to be in care!!

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dad is well cared for and wants for nothing. He is very happy, which is great to see. The staff genuinely care, and the home is very clean with activities running from 9:30am until 5pm everyday. Some evenings there is entertainment such as a singer. The food is varied and dad enjoys his mealtimes. We looked at nine care homes and Spencer House is head and shoulders above the others we looked at.

How likely would you be to recommend Spencer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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