Anwen Care Home

Heol Pant-Yr-Awel, Pantyrawel, Bridgend CF32 7LA

Anwen Care Home has been established to incorporate some of the best ideas and most effective approaches around on dementia care.

Some pleasing features of this comfortable and homely facility include a dementia-friendly walkway, a beach area with Japanese pagoda, and a hairdresser's shop and cafe that acts as a dementia hub.

Care workers are skilled in advance techniques and committed to a relationship-centred approach.

Residents enjoy spectacular views of the surrounding hills and valleys, while having round-the-clock access to professionals who respect individual wishes and preference.

Owner: Anwen Care Ltd

Person in charge: Meriel John (Manager)

Local Authority / Social Services: Bridgend County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 60+.

Single Rooms: 49

Rooms with ensuite WC: 23

Facilities & Services: Wheelchair access • Gardens for residents

Latest Care and Social Services Inspectorate Wales* Report on Anwen Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 6.8 (maximum of 10) for Anwen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Anwen Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.1 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.739 for Anwen Care Home is calculated as follows: ( (109 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 142 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.079 Points relating to the number of positive Reviews for Anwen Care Home is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 4 Reviews ÷ 9.8 Target = 0.408 , then divided by 2 = 0.204

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.8 Anwen Care Home has a Review Score of 6.8 (6.818) from 12 Reviews


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Anwen Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Anwen Care Home

  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My wife moved into Anwen in February 2016. It took a while for her to know the staff and the staff to know her. Within the first week, my wife was confined to bed and ended up in hospital for 2 weeks.
I felt more could have been done during the early stages. I visit my wife most days and assist with her feeding. She is unable now to communicate her needs but having got to know the staff and management, I find them very helpful and obliging and they will do all they can.
I do find on occasions staff are thin on the ground, they would like to do more but often find themselves under pressure.

How likely would you be to recommend Anwen Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.4 out of 5

My wife moved into Anwen care some sixteen months ago. The home is warm, comfortable and spotlessly clean.
The d├ęcor is warm, homely and cheerful not clinical like hospital wards.
The staff are very helpful and friendly and it's on a first-name relationship between them and us, visitors and residents, it's like one big family.
The food is very good with a good selection, presented in a professional manner with drinks and snacks available throughout the day.
As a family, we are very pleased with my wife's care.

How likely would you be to recommend Anwen Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I visit every day and see that my mother appears relaxed generally and at ease in her surroundings.
She is always clean and smartly presented. Staff show empathy, help and spend time with residents to reassure them when they are distressed or anxious.

How likely would you be to recommend Anwen Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

From the first day of arrival we were made to feel welcome, from the carers, nursing staff and housekeepers, to the management.

The home is always clean, and my mother always looks well cared for. The food is very good and varied. My mother is treated as an individual which is important. Staff are helpful if I ever have a problem. The activities girls are good with my mother, overall the home is very pleasant.

How likely would you be to recommend Anwen Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The home is very clean and a pleasure to walk into. The carers are always pleasant and chatty even though they are extremely busy. There are always available for a chat and always around ensuring the needs of the residents are taken care of. I've attended a few celebrations e.g birthdays, anniversaries, Christmas and they ensure all the residents are involved. This is a very well kept home where staff and residents interact.

How likely would you be to recommend Anwen Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My aunt has been in Anwen since November 2015 and is now settled with the help and support of the carers and team in Anwen. She has always been a quiet person but has taken to the staff very well. She always looks well and always dressed and washed. The staff respond to her and communicate and sing with her daily.

How likely would you be to recommend Anwen Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother stayed for six months and had fantastic care. The home was immaculately clean and my mum was well cared for in all ways at all times. Mum had to leave due to an illness and had to be moved to closer to home for dad to visit as he could no longer drive. I would live there in my later life.

How likely would you be to recommend Anwen Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I would not hesitate to recommend Anwen to anyone. Total satisfied with his care and wellbeing.

How likely would you be to recommend Anwen Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I am very pleased with Anwen and would highly recommend it to friends and family. The home is very warm and welcoming and bright. All the staff so an excellent job I could not be happier.

How likely would you be to recommend Anwen Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Anwen Care Home is a good place and my dad is very well cared for. Would recommend Anwen Care Home to anyone.

How likely would you be to recommend Anwen Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

For the length of time that my mum has been in Anwen Care Home (since February 2015). I have found it to be a very caring home with excellent staff and management. The food and the cleanliness of the home is second to none and I have no complaints at all. I will be very happy to leave my mum there for as long as she needs care.

How likely would you be to recommend Anwen Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very happy with care they give my mother. We have seen huge improvements in her health and well being. However when my Mum arrived at the care home she had two hearing aids, 7 months on they have both been lost. It is very hard to communicate with her without them and hate that it has become the norm not being able to communicate properly.

How likely would you be to recommend Anwen Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Ramesh Patel, Operations Manager at Anwen Care Home responded to this review on 09 Oct 2015:

We thank Gareth for his positive review and apologise unreservedly for the missing hearing aids. This should have been dealt with promptly. The Resident has been referred to audiology clinic to replace her hearing aid. We have introduced separate storage facility in each bedroom for items like hearing aids and glasses that sometimes are misplaced by staff and residents.

Thanks
Ramesh

Submit a Review for Anwen Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Anwen Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Anwen Care Home