Anwen Care Home

In these times, an active social media page would be useful as communication is key!

Unfortunately, the care home is not good at letting you know when your loved one is unwell. My aunt was ill for 10 days and nobody told us until 4 hours before she died. I was told she had nothing wrong with her yet the doctor was called twice.

The home is spotlessly clean at all times. The great majority of the staff are lovely. There is a nice, homely atmosphere and the residents are well cared for. The home is well maintained, both inside and out. Sometimes communication is lacking - you have to go and ask for information about your family member. In the main, however, this is an excellent home.

The staff are fantastic and friendly. They cared for my mother and it was the best care she could have had. The home is clean and tidy and the welfare of the residents is paramount and they do an excellent job.

My fathers care has been first class. The managers and staff are all fantastic, they have given me peace of mind and my father has improved so much and is feeling and looking great. Our family would recommend this home to anyone.

My aunt has been in a number of different hospitals and care homes since becoming incapacitated with vascular dementia 5 years ago. As her condition has deteriorated she has moved from place to place and has now been at Anwen for more than 4 months. She has been extremely fortunate to receive excellent care in all but one of the places at which she has been resident, but I can say, with hand on my heart, that the care she has received at Anwen could not be bettered. The administrative staff, nurses and carers, without exception, approach their work with total professionalism. This may be expected, but at Anwen staff have exceeded all my expectations. In all they do they show they truly CARE. Couple this with superb accommodation and facilities together with a range of well-planned activities and you could not find a better home. My sincere thanks to everyone at Anwen for all they do to make my aunt's difficult life as comfortable as possible.

I do find on occasions staff are thin on the ground, they would like to do more but often find themselves under pressure.

She is always clean and smartly presented. Staff show empathy, help and spend time with residents to reassure them when they are distressed or anxious.

As a family, we are very pleased with my wife's care.

From the first day of arrival we were made to feel welcome, from the carers, nursing staff and housekeepers, to the management.

The home is always clean, and my mother always looks well cared for. The food is very good and varied. My mother is treated as an individual which is important. Staff are helpful if I ever have a problem. The activities girls are good with my mother, overall the home is very pleasant.

My aunt has been in Anwen since November 2015 and is now settled with the help and support of the carers and team in Anwen. She has always been a quiet person but has taken to the staff very well. She always looks well and always dressed and washed. The staff respond to her and communicate and sing with her daily.

The home is very clean and a pleasure to walk into. The carers are always pleasant and chatty even though they are extremely busy. There are always available for a chat and always around ensuring the needs of the residents are taken care of. I've attended a few celebrations e.g birthdays, anniversaries, Christmas and they ensure all the residents are involved. This is a very well kept home where staff and residents interact.

My mother stayed for six months and had fantastic care. The home was immaculately clean and my mum was well cared for in all ways at all times. Mum had to leave due to an illness and had to be moved to closer to home for dad to visit as he could no longer drive. I would live there in my later life.

I would not hesitate to recommend Anwen to anyone. Total satisfied with his care and wellbeing.

For the length of time that my mum has been in Anwen Care Home (since February 2015). I have found it to be a very caring home with excellent staff and management. The food and the cleanliness of the home is second to none and I have no complaints at all. I will be very happy to leave my mum there for as long as she needs care.

Anwen Care Home is a good place and my dad is very well cared for. Would recommend Anwen Care Home to anyone.

I am very pleased with Anwen and would highly recommend it to friends and family. The home is very warm and welcoming and bright. All the staff so an excellent job I could not be happier.

Very happy with care they give my mother. We have seen huge improvements in her health and well being. However when my Mum arrived at the care home she had two hearing aids, 7 months on they have both been lost. It is very hard to communicate with her without them and hate that it has become the norm not being able to communicate properly.