Llys y Seren

Moor Road, Port Talbot SA12 7BJ
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44 Reviews
  • Llys y Seren, Port Talbot
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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 60 Service Users

Facilities

  • Gardens

Good to Know

Person in charge

  • Lisa Hughes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • No restrictions on visiting

Parking

  • Ample parking including dedicated disabled spaces

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Llys y Seren Reviews (44)

Over all time Llys y Seren has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Llys y Seren
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Total of 44, showing 1-20
Review from Anne H (Daughter-in-law of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Llys Y Seren have been so, so lovely. They look after mother in law and all the people with love and care.
Reply from Karen Rogers, Manager at Llys y Seren

Thank you for taking the time to do a review and post it.

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Review from Patricia R (Friend of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience in visiting the home regularly has been very positive. I have been always welcomed there by all the staff and courteously treated. I have always found that my friend is well looked after and treated with the utmost respect and dignity. She has been always kept beautifully clean and well
presented by the staff. The room has been kept very clean and comfortable whilst the staff can't do enough for her.
I would certainly recommend the home and give it 10 out of 10.
Reply from Karen Rogers, Manager at Llys y Seren

Thank you. I will pass on your kind words to the staff.
It was a pleasure meeting you and hearing stories of your friend.

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Review from Kristie F (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mamo has been living here since February. The home is the best place I have ever visited. The staff are absolutely amazing with my gran and us family, including my girls. My youngest is 7 and they are so good with her and the garden is amazing with things for her to play with. We go nearly every
day and I can honestly say not once have I had a bad experience here.
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Review from L H (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say all the staff at Llys y Seren have made it so easy for my mam to settle and put my mind at rest at such a hard time, the rooms are beautiful it’s spotlessly clean, the grounds are wonderful to take my mother out and the things they do to entertain them is really lovely for them and
the food they get is lovely my mam is eating much better since being there, I’d like to thank you all for your kind hearted service you give to all the old people you’re hard work is appreciated.
Reply from karen rogers, Manager at Llys y Seren

Thank you I will pass on your kind words to the staff

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Review from Carl E (Grandson of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely clean new looking home, friendly staff. The home looks like it's a hotel. We were greated by the lovely lady on reception and taken to my 94 year old nan's room which was more than adequate for her needs. We have since seen photos of her enjoying herself during the jubilee with lots of other
residents via the homes facebook page. Having lived on her own for the past 20+ years im delighted to see her looking so happy once again.
Reply from karen rogers, Manager at Llys y Seren

Thank you for taking the time to write a review. I am glad your gran has settled

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Review from R C (Granddaughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff members have been very supportive during these difficult Covid times. As a family, we have had constant updates about our relative. My gran takes part in a variety of activities and is cared for to the highest of standard.
Reply from karen rogers, manager at Llys y Seren

Thank you for your kind words, I will pass them onto the staff.

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Review from P R (Granddaughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Llys y Seren go above and beyond for the residents here. Plenty of different activities for them all to enjoy. The home is very well presented with lots of greenery and very clean and tidy. The staff always keep you up to date with how your relative is getting on, lots of photos of
their day and have been extremely well during the pandemic keeping everyone in the loop due to no visitations allowed.
Reply from Karen Rogers, Manager at Llys y Seren

Thank you I will pass your comments onto the staff.

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Review from Jane C (Granddaughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been fantastic from start to finish through covid. We’ve been kept up to date with how my gran is doing, what the visiting arrangements are etc.
When we were able to visit, it was done extremely safely. Which made me feel confident in how they were handling everything.
Also plenty of photos
on social media showing us the continuing activities keeping everyone busy and amused.
Reply from karen Rogers, Manager at Llys y Seren

Thank you so much for your kind words. I will pass onto staff.
Let's hope you can visit soon.

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Review from Delyth L (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Llys-y-Seren has been looking after my mother extremely well for 2-years now, but I am so proud of the efforts of the staff and management during this awful period of lockdown. They have cared for my mother as if she were family, and it is very reassuring to know she's in good and safe hands.
The management
has provided the staff with PPE throughout, and they have kept me informed of all testing and test results.
However much it hurts not to see my mother during this time, I am extremely appreciative of the efforts of the staff and the management for their care and support of my mother and myself.
Reply from Karen Rogers, Manager at Llys y Seren

Its always a pleasure when we have spoken to you in such delicate situations, and have both come up with good solutions. I am glad we have made you feel at ease. We hope to see you soon.

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Review from Lynette G (Stepdaughter of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise this home enough, the care and dedication shown by staff to residents and family is exceptional. Visitors are made to feel really welcome and will stop to answer any concerns you may have, nothing is too much trouble. A wonderful home.
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Review from Phillip T (Son of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of Llys y Seren. We as a family are happy in the knowledge that our mother is safe and happy and she is looked after. Our mother always looks smart when we take her out, plenty of activities going on - there’s a list on each unit.
Reply from Karen Rogers, Manager at Llys y Seren

I am so glad that you feel your mother is safe. We do our best for activities so the residents are fulfilled.

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Review from Ann W (Daughter of Resident) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been here for two years, and she has got a good quality of life. My family knows she safe and if there are any problems, the staff will let us know. The home is spotless, modern and the carers are top class.
Reply from Karen Rogers, Manager at Llys y Seren

Thank you for your words, I will tell the staff that they are Top Class. I am glad your mum has settled.

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Review from June H (Daughter of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are very pleased with the care, kindness and dignity the staff show my mother day or night and the friendliness they show our family. The home itself is absolutely beautiful and we are all very pleased.
Reply from Karen Rogers, Manager at Llys y Seren

Thank you for your kind words. I will pass onto the staff.

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Review from Gemma D (Daughter of Resident) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lys y Seren is a fun-filled care home which always has something on for all the residents. My dad has been very well looked after and his needs have been met in many different ways. He’s happy and entertained all day every day. Thank you.
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Review from M P (Daughter of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Llys y Seren is a beautifully appointed home for those who require the security and care of a residential setting.
Beautiful to look at, beautifully furnished.
Wonderful manager and assistant manager.
Excellent caring, kind and thoughtful staff.
Warm, cosy and safe.
Just what I want for my mum.
Reply from Karen Rogers, Manager at Llys y Seren

Thank you for your kind words. Please can we arrange to meet, as would like your views on how we can improve on the food.

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Review from P R (Granddaughter of Resident) published on 23 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother is well cared for, every time I visit she is always doing activities. She has dementia and the staff treat her with dignity, respect and are all very caring. We as family members are also welcomed. It’s lovely to see her mixing with staff and the other residents. They do a lot of activities
to engage residents and stop them from getting bored at Llys y Seren.
Reply from Karen Rogers, Manager at Llys y Seren

Thank You for taking the time to review us. I am so glad you are happy with the activities we provide for your Gran. You are always welcome to visit and take part.

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Review from L C (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I rate Llys y Seren as five-star accommodation since my mother moves to Llys y Seren from another care home I have seen a remarkable improvement in her demeanour. Every time I visit her she is contented and happy. The staff are so supportive and help her to maintain her dignity and level of independence
while making sure that all her needs are met. They ensure that she always looks neat and tidy. Her room is always kept a high standard.
Reply from Karen Rogers, Manager at Llys y Seren

Thank you for your kind words. I will pass onto staff. I am so glad your mum has settled in well.

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Review from Lorraine O (Daughter of Resident) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are many carers working in lots of different healthcare settings, some good and sadly some not so good. Sadly not often do you come across someone amazing. However, I feel I need to point out there are a number of amazing carers in the Brydon Unit in Llys Y Seren. One carer should be applauded
for the care, compassion, respect and dignity she displays to all residents at all times. She is truly amazing at her job and gives me so much reassurance that my mother is being cared for the way each and everyone one of us should expect for our loved ones!
Reply from Karen Rogers, Manager at Llys y Seren

Thank you for taking the time to complete the review. I will make sure your kind words will be passed onto all staff and those on Brydon Suite.

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Review from C B (Son of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, a good selection of good rooms, very clean, as are the main rooms in general. Location is close to shops, medical care and a main hospital. A lot of games and activities going on all the time and outside entertainment.
Reply from Karen Rogers, Manager at Llys y Seren

Thank you for taking the time to complete the review card, I will pass on your comments to the staff.

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Review from Philip H (Son of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's previous care home was closed in extremely upsetting circumstances. She was very confused. Llys Y Seren understood this difficult situation and made a huge effort to help her settle into her new home. She did settle in quickly and began to engage with all the staff. I have nothing but praise
for all the staff who work there. She received excellent care and was treated with the utmost dignity at all times. My Mother and I were very fortunate to have their help, patience, advice and support. My mother passed away 09.03.2018, few days short of her 101st Birthday.
Reply from Karen Rogers, Manager at Llys y Seren

Thank you for your kind words. It was a pleasure looking after your mother.

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Overview of Review Score

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (0)

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Frequently Asked Questions about Llys y Seren

What types of Care is Llys y Seren registered for?

Older Person Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Llys y Seren have?

There are 60 Single Rooms.

What are the Facilities & Services at Llys y Seren?

Gardens is one of the Facilities & Services.

How far is Llys y Seren to the centre of Port Talbot?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Llys y Seren to verify any information. View our terms and conditions. Llys y Seren has an Basic Service - more info.