Llys y Seren, Port Talbot, Neath - Port Talbot
Llys y Seren, Port Talbot, Neath - Port Talbot
Llys y Seren, Port Talbot, Neath - Port Talbot

Built in 2014, the purpose-built home is conveniently situated in the heart of Baglan, close to local amenities and with the added benefit of having Aberavon’s Blue Flag beach and promenade close by.

Llys y Seren has excellent facilities; all rooms are en-suite and each has a flat screen television and telephone point. The three courtyard gardens and larger Orchard garden are extremely popular with residents and their families alike.

The care delivered is tailored to meet the individual needs and wishes of each resident who lives at Llys y Seren. Staff are highly trained and understand the importance of enabling people to keep control of their lives. They do this by offering support and encouragement to maintain independence as far as is possible.

Llys y Seren has excellent relationships with the local GPs, who are based in the Primary Resource Centre, adjacent to the care home. The centre is also home to community and therapy services including podiatry and physiotherapy, as well as a pharmacy and café.

There is more to life than simply meeting your care needs. At Llys y Seren you are supported to live as active a life as possible. There is an activity diary which is decided by residents at their monthly meetings, as well as craft activities, zumba sessions, quizzes and bingo. While the residents also run popular clubs including knitting and gardening, they love trying something new and an off road jeep safari around nearby countryside was a huge success.

A choice of nutritious, home-cooked meals are made on-site and the cooks are always open to trying new things; residents are encouraged to tell us what they would like to see on future menus. The home are very proud of the '5 star' food hygiene rating they have been awarded.

Group: Gwalia

Person in charge: Karen Rogers (Manager)

Local Authority / Social Services: Neath Port Talbot County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 50+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Gardens for residents

Directions:

From M4 Jct 41 Leave at junction 41, at roundabout take the 1st exit onto the A4241 Signposted Aberavon At the roundabout take the 1st exit onto Ffordd Baglan At the roundabout take the 2nd exit onto Ffordd Baglan Turn right onto Moor Road.

Visiting:

No restrictions on visiting

Parking:

Ample parking including dedicated disabled spaces

Latest Care and Social Services Inspectorate Wales* Report on Llys y Seren: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

2 Bed Vacancies

posted 8 hours ago

Residential Care

Reviews

9.8 Llys y Seren has a Review Score of 9.8 (9.847)

The Review Score of 9.8 (maximum of 10) for Llys y Seren is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Llys y Seren in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.847 for Llys y Seren is calculated as follows: ( (185 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Llys y Seren is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Llys y Seren?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Llys y Seren

  • Daughter of Resident/Service User
    6
  • Granddaughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

Our relative has been in Lays y Serena since opening, receiving excellent care from the all the staff, as his needs have changed over the years he has moved into three of the units in the home. Staff treat him respect and encourage him to participate in events organised in the home. Accommodation is first class, en-suite room giving him full independence together with being large enough now when he requires assistance in day to day needs. Clearly, a family atmosphere of caring exists in the home with general wellbeing of residents is always in mind.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Llys Y Seren is definitely a home from home. The rooms are lovely, spacious and always clean. The staff have always been welcoming when we've called and always helpful.
What I really like is that there always something fun going on for my Aunt to be involved with, from family bingo nights, fundraising duck races, Christmas and summer fetes. They've even had a CD made of them singing Christmas carols. In the family room, there is even a children's corner to keep any little visitors occupied.
I would recommend any body looking for a care home to give Llys Y Seren a visit to see for yourselves.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Rogers, Manager at Llys y Seren responded to this review on 30 Aug 2017:

Thank you for your kind comments.

Couldn't have picked a better care home for my grandmother.
The home itself is clean and modern with amazing facilities for the residents. I visit the home on a regular basis and the residents are always so happy.
All members of staff are approachable and always attentive to my grandmother's needs. As a family member, I enjoy visiting Llys-Y-Seren because all staff and managers make me feel so welcome.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Rogers, Manager at Llys y Seren responded to this review on 07 Aug 2017:

Hope to see you soon and that all staff are doing a good job.

My mother has been in Llys-Y-Seren for several years. The facility is great - the communal areas are bright, modern and home like, with a nice garden to walk in. Each resident has their own room and personal en-suite bathroom.
The staff take tremendous care to make sure that the residents are happy and well cared for. They are always decorating the home with the seasons/celebration days. The menu is varied, food great and the staff make a huge effort with the residents to liven up their day with different activities.
The staff are kind and have the patience of saints.
I am so impressed with Llys-Y-Seren that I want to book in for my retirement!

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Rogers, Manager at Llys y Seren responded to this review on 31 Jul 2017:

Thank you for your kind comments. Hope to see you soon.

I am very happy my grandmother is in this care home. The staff are especially friendly and the building is at an exceptional standard. There are a variety of activities for my grandmother and other residents to participate in and I'm sure she will be very happy to call this home.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Rogers, Manager at Llys y Seren responded to this review on 29 Jul 2017:

Thank you, for your kind words, I am sure your Grandmother will settle with us.

My first visit to the home due to living away was not what I expected the home is beautiful and modern. I found the care staff extremely attentive to my Aunty and the other residents there they were friendly to me whilst remaining professional. After my visit, I passed the big room on my way out where there was an activity taking place. Everyone looked like they were enjoying themselves and the place felt alive. There were photos on display of previous activities and was pleased to see aunty joining in and looking included. I'm so glad to see my aunty so happy and well looked after

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Rogers, Manager at Llys y Seren responded to this review on 14 Jul 2017:

I will pass on your comments to the staff. Thank you. Hope to see you soon.

This was my first visit to Llys y Seren and I cannot express how welcome I felt from the front door onwards. The home is beautifully modern but has a real homely feel to it. I was there with a friend to visit a friend of ours who we knew from the church. We asked at reception where the unit was and was expecting directions, so it was lovely a surprise when we were shown personally to the unit. On entry to the unit, the residents were participating in an activity. Staff were very attentive and getting everyone involved. I was impressed with the unit and was overjoyed to see how happy my friend is there. Their afternoon tea looked like something you would get in a tea room and was told the meals are even better. It was nice to see trips and activities advertised and photos of past activities where everyone was clearly enjoying.
I enquired on my exit is it too soon to put my name down on the waiting list.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Karen Rogers, Manager at Llys y Seren responded to this review on 14 Jul 2017:

Thank you for your kind words. You are welcome to call anytime and no time is too soon to put your name down.

Couldn't have asked for a better care home for my Grandmother. Every single member of staff goes above and beyond for all of their residents - making them feel welcome, safe and content. The home itself is clean and modern with amazing facilities available for the residents. The staff also carry out a number of fun activities and special events, ensuring that all residents are occupied and enjoying themselves. I visited the home on a regular basis and the residents were always so happy and comfortable, including my Grandmother. She absolutely loved being in this home right until her last day, and I can't thank the team at Llys y Seren enough for all they did for her - the amount of help and support given to us as a family over the years has been greatly appreciated. If you're looking for a care home for your relative, look no further than here. Absolutely amazing! 10/10!

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was blown away when I first visited Llys Y Seren. It was more like a hotel than the preconception one can have of a care home. The Staff are welcoming and the residents always look happy and are busy doing activities. I have attended their regular fetes with my family and again everyone is involved from the Management to the residents. The Manager was keen to take the time to engage with us about a prospective vacancy for an elderly neighbour who may require residential care in the future. I was so impressed with the standard and service of the home that I informed my friend to contact them with regard a vacancy for her Aunt. They were also so impressed with the running of the home that they proceeded and her Aunt is the most settled she has been in years.

Last month the residents put on an Art exhibition which was displayed in Aberafan Town Centre which was not only a lovely thing to do but raised the profile of a wonderful Care Home that I would 100% recommend.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the staff they are very happy and willing. Relative likes the food and company.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother went into Llys y Seren o 9th February 2017. The welcome she and all the family have received is fantastic. The care she is receiving is excellent. We are very happy indeed as is she.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely happy with the care and facilities at this very modern care home. Staff are very nice and friendly. Would definitely recommend as a nice clean and friendly place for my grandmother to live.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have a positive experience about my brother in law's stay at Llys y Seren. He is happy and well cared for. His needs have changed, so has the care he gets. Staff are nice and are good at what they do. The meals are good and the service he gets is excellent.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On our first visit to Llys y Seren my son and I were very impressed with both the facilities and the quality of care offered to the residents. There was a really homely feel to the unit and it didn't feel at all institutionalised. Although my mother is very confused, she seemed content to be there and we were relieved that she is in safe hands. The staff all seemed very fond of the residents and dealt with them with patience and good humour.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Llys y Seren is a beautiful, well presented, clean and extremely friendly care home. The staff are hardworking, dedicated and treat the residents and family with the utmost dignity and respect, making it feel like home.
My only concern is the staffing at night - as each unit including the secure units have only one member of staff at night. I feel this puts immense pressure on the staff and so have the potential for the standard of care to drop at night. I feel the home should invest in more night staff to ensure the high standard is both day and night.

How likely would you be to recommend Llys y Seren? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Morag Firth, Head of Residential Care at Llys y Seren responded to this review on 19 Dec 2016:

Thanks for your comments about Llys y Seren. To reassure you, we actively review staffing levels on a regular basis to ensure the number of staff on duty are able to meet any change in the needs of residents. Currently there are 7 staff on duty overnight at Llys y Seren: 1 per unit plus an additional senior member of staff who can provide additional support.

The home is divided into 6 small units housing 10 residents in each, making it very homely. Nicely situated with gardens that are secure but easily accessible to the residents. Rooms are well equipped each with ensuite shower room. The staff are excellent, very caring and understanding. Bearing in mind that the majority of the residents have dementia, nothing is too much trouble for them and you feel part of the family from the start. My mother is extremely happy and I would recommend.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Myself and our family are extremely happy with the support and care that my mother receives from Llys y Seren care home. We find staff and members very helpful. We cannot believe how fortunate we are to have found her such a loving place. We are very grateful to all the staff for their care and dedication to all residents. Can't praise it highly enough.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very happy with the quality of care that our mother receives at Llys y Seren. The atmosphere is very much of being part of a family - very welcoming. The staff are very caring and sensitive to the needs of the residents and build up good relationships with family members.
The high-quality surroundings and gardens add to the comfort of the residents. We are very glad that our mother has been able to come to a place where she is so well cared for at such a vulnerable time of life. Many thanks.

How likely would you be to recommend Llys y Seren? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Care Home Idol 2016

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