Wardley Gate Care Centre is a brand new, purpose built, luxurious, state-of-the-art residential care home for older people, operated by the award winning company Care Group Enhanced Care Limited which has 30 years' experience in this sector and famed for its fair price guarantee. The Home is located in Wardley, Gateshead close to Leam Lane, Heworth, Pelaw, Bill Quay, Hebburn and Washington with Pelaw Metro Station only 500m away.
The Home provides luxurious accommodation for permanent residents, long and short term respite care as well as trial stays. Wardley Gate also provides specialist care for anyone less mentally alert due to dementia in their dedicated units which are staffed by specialist experienced and caring staff to make life as rewarding as possible.
The facilities and services at Wardley Gate far exceed nationally required standards including large and comfortable bedrooms with en-suite shower rooms, flat screen TVs, telephone and satellite points.
Group: Enhanced Elderly Care Ltd
Person in charge: Lindsay Anslow (Manager)
Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 88 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 50+.
Single Rooms: 88
Rooms with ensuite WC: 88
Weekly Charges Guide: Personal Care Single £468 – £476 (These prices are only a guideline, please contact Wardley Gate to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
On Lingey Lane, just off Felling by pass at Wardley. 500 m. from Pelaw Metro Station.
Visiting:
Visitors welcome preferably during normal day time hours.
Parking:
Ample free parking on site.
Latest Care Quality Commission* Report on Wardley Gate: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.1 (maximum of 10) for Wardley Gate is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Wardley Gate in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.1 out of 5 from 5 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.916 for Wardley Gate is calculated as follows: ( (87 Excellents x 5) + (8 Goods x 4) ) ÷ 95 Ratings = 4.916
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.142 Points relating to the number of positive Reviews for Wardley Gate is based on 5 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000
Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 5 Reviews ÷ 17.6 Target = 0.284 , then divided by 2 = 0.142
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Wardley Gate has a Review Score of 7.1 (7.058) from 8 Reviews
Review submitted from a Postal Card by Paul H (Son-in-law of Resident) on Thursday 2 February 2017. Relates to January 2017.
My Father-in-law has been in Wardley Gate since November 2015. I can honestly say the treatment and care he has received are excellent, I would recommend it to anyone considering an option for a loved one.
Staff and management is 1st class.
How likely would you be to recommend Wardley Gate? Extremely Likely
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Joanne Lewis, Group Director of Operations at Wardley Gate responded to this review on 02 Feb 2017:
Thank you so much for your kind words, they are very much appreciated. We will pass your comments on to all the staff involved in your father-in-law's care.
Review submitted from a Website Submission by Wendy C (Daughter-in-law of Resident) on Tuesday 3 January 2017. Relates to December 2016.
My mother-in-law has been a resident at Wardley Gate since December he is on the ground floor in a lovely spacious room. After a few niggles at the beginning after a family bereavement, she has now settled in quite well.
I have to say the staff on the ground floor have been fantastic and patient with her, they are always cheerful and more than happy to help, especially the seniors who have just taken over her care and sorted everything out for which we are very grateful.
Thank you to you all for your wonderful work!
How likely would you be to recommend Wardley Gate? Extremely Likely
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Review submitted from a Website Submission by Linda M (Daughter of Resident) on Sunday 27 November 2016. Relates to November 2016.
Mam has been a permanent resident in Wardley Gate since April 2016 and has settled in well. She has a lovely bright room on the ground floor and now classes this as her home. Management and staff are friendly and approachable and although busy, are always there for the family as well as the resident. The entertainment staff are very good at encouraging her to join in various activities i.e, choir, Tai Chi and regular gentle exercise classes. She has formed relationships with the staff and they understand her needs and preferences. It is a relief for our family to know that she is safe and well cared for 24 hours per day and that if required, staff are happy to accompany her to hospital, even in the middle of the night and stay with her until family can get there.
How likely would you be to recommend Wardley Gate? Extremely Likely
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Review submitted from a Website Submission by Kim H (Daughter of Resident) on Wednesday 23 November 2016. Relates to November 2016.
An excellent care provider, with first class management and staff, who are all friendly. Management are open and very helpful. Staff are wonderful and go out of their way. Amenities are excellent. My father has only been in there a short time but knowing he is being looked after by such caring staff gives me a great piece of mind.
How likely would you be to recommend Wardley Gate? Extremely Likely
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Review submitted from a Website Submission by Susan S (Daughter of Resident) on Monday 3 October 2016. Relates to September 2016.
My father has been a resident at Wardley Gate Care Home since October 2015. He is happy, settled, and well cared for. Staff caring for my father are very approachable, kind and very helpful. My meetings with the manager have always been positive, any concerns have been listened to and acted on. He does what he says he will do. Improvements have been made since his arrival, hopefully, more are to come. Thank you to the Manager and all his staff for all their good work.
How likely would you be to recommend Wardley Gate? Extremely Likely
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Review submitted from a Website Submission by Pauline I (Daughter of Resident) on Sunday 2 August 2015. Relates to July 2015.
On my first visit to WardleyGate Care Home was to have a look around as we were considering moving my dad from a Care Home which we did not think were meeting his needs & with constantly changing Managers issues were not always being dealt with efficiently.
Without a doubt WardleyGate is a beautiful, spacious Care Home, decorated throughout with colourful, tasteful decor. But in all honesty it was the staff that helped in our final decision.
The Carers are all extremely polite, trained to a very high standard which shows in the efficient way they care for all of the residents. The Activities lady has a wealth of knowledge in stimulating & having fun with the residents. The Manager's door is always open and his nursing experience is of course a big asset in a very demanding role.
Not to be left out are the cooks, food is excellent and they meet the needs for all tastes. The Cleaners do a very efficient job and the HandyMan is always around to help with any jobs.
Consequently I would have no hesitation in recommending this Care Home.
How likely would you be to recommend Wardley Gate? Extremely Likely
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Review submitted from a Website Submission by Sally F (Friend of Resident) on Thursday 23 July 2015. Relates to July 2015.
I visited my mum's best friend last week at Wardley Gate. I had no idea that a care home could be so beautiful. It's not only the building that is fantastic but she told me in detail how all of the aspects of the home are simply amazing.
How likely would you be to recommend Wardley Gate? Extremely Likely
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Review submitted from a Website Submission by Elenour C (Friend of Resident) on Thursday 23 July 2015. Relates to July 2015.
The home is lovely and there is always something for the residents to join in with, singing, gardening, beauty sessions. The staff cannot do enough to help everyone, I am so pleased with the way my lovely friend has settled.
How likely would you be to recommend Wardley Gate? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Wardley Gate