Wardley Gate

Lingey Lane, Wardley, Gateshead NE10 8EU
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9.9 40 Reviews
  • Wardley Gate, Gateshead
Wardley Gate Care Centre is a brand new, purpose built, luxurious, state-of-the-art residential care home for older people, operated by the award winning company Care Group Enhanced Care Limited which has 30 years' experience in this sector and famed for its fair price guarantee. The Home is located in Wardley, Gateshead close to Leam Lane, Heworth, Pelaw, Bill Quay, Hebburn and Washington with Pelaw Metro Station only 500m away.

The Home provides luxurious accommodation for permanent residents, long and short term respite care as well as trial stays. Wardley Gate also provides specialist care for anyone less mentally alert due to dementia in their dedicated units which are staffed by specialist experienced and caring staff to make life as rewarding as possible.

The facilities and services at Wardley Gate far exceed nationally required standards including large and comfortable bedrooms with en-suite shower rooms, flat screen TVs, telephone and satellite points.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £866 – £866
  • Self-Funded Residential Dementia Care: £901 – £901
  • RESPITE Self-Funded Residential Care: £866 – £866
  • RESPITE Self-Funded Residential Dementia Care: £901 – £901

Wardleygate Care Centre do not charge Top Ups on their fees. The charges are the same as the Local Authority levels.

These prices are only a guideline, please contact Wardley Gate to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Allison Carrell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Parking

  • Ample free parking on site.

Wardley Gate Reviews (40)

9.9

Wardley Gate has a Review Score of 9.9 (9.924) out of 10, based on 21 reviews in the last 2 years.
Over all time Wardley Gate has 40 reviews.

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Total of 40, showing 21-40
Review from J W (Daughter of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the care my dad gets. He's very well looked after and family are always made to feel accommodated when visiting. It was a hard decision for my dad to go into Wardley Gate but it was the right thing to do and he is doing so well. The social media page is great to keep us in the loop
and see what he's getting up to.
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Review from G S (Daughter of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam joined the family of Wardley Gate and had the pleasure of being there for six years, I wouldn’t hesitate to assure anyone about the 5 star care they gave.
From care to communication with me they’ve been outstanding in all aspects.
Such peace of mind for any family considering care.
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Review from Steven I (Son of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not compare to other care homes but I am so thankful and grateful I somehow found myself at Wardley Gate Care Home on the sad day I had to find somewhere for my mam. Firstly, the Manager then and still now is a credit to the Company and went above and beyond for me and my mam. I never had a problem
with any of the lovely staff who cared for my mam. They all treat my mam as if she was their own, with respect, dignity and love. The whole team from activities, entertainment, food, housekeeping, admin, work so hard.
The home was always clean and nice smelling, the room was light and spacious. The other support organised through the home like doctors and nurses were very good when needed. The management and finance staff were also very good and informative on the business side of things. My mam's final home and I have nothing but praise for Wardley Gate and the staff that make it what it is.
Reply from Joanne Lewis, Managing Director at Wardley Gate

We are so grateful for your lovely comments and it has been a privilege to look after your mam. The staff become extended family of our residents and relatives which is why they spend wonderful times together. Thank you for your kindness and support over the past few years, knowing that you trust us to do our best makes our jobs worthwhile every day.

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Review from D R (Son of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The decision to move my mother into Wardley Gate was based on experiences I've had in a professional capacity having visited many of the care homes in the area. The building is fairly new, the rooms are spacious and well equipped and the facilities are modern. The décor and cleanliness are of a high
standard, however, the most important aspect of any care home is the standard of care provided by the staff. In my opinion, Wardley Gate excels in this area. Based on my observations, my family and the feedback from my mother I'm very happy with the care she is receiving. I'm grateful to all staff for their professionalism, friendliness and compassion shown in providing her care and the smooth running of the home.
Reply from Joanne Lewis, Managing Director at Wardley Gate

Thank you so much for your kind words. Everyone works very hard at Wardley Gate to achieve high standards so it is very much appreciated when this is recognised. We will share your feedback with the team.

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Review from Geoff D (Son of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Simply cannot fault this Care Home - Facilities, Cleanliness, Management or Staff. Prior to arriving at Wardley Gate my mother had been in another care home - this was by some distance the best.
All the carers are such lovely people - dedicated to their profession and the residents. I have nothing
bad to say about the love, care and support my mother received or the family during difficult times - we couldn't have coped without them.
Well done Wardley Gate and many thanks.
Reply from Joanne Lewis, Managing Director at Wardley Gate

Thankyou so much for sharing the lovely comments, it is greatly appreciated and will be shared with the staff.

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Review from Angela W (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a resident at Wardley Gate for five years, my mam received excellent care.
It is literally home-fro-home - modern, clean and spacious where staff ensure the resident's needs are always met, and nothing is too much trouble. The management and staff are friendly, very approachable and always kept
me updated with her care needs, especially during Covid.
The activities coordinator keeps the residents entertained with some brilliant ideas, and all events throughout the year are celebrated.
During the last week of Mam's life, the staff were amazing with her and us as a family, showing so much love and care towards us.
I wouldn't hesitate in recommending Wardley Gate Care Home for a loved one.
Reply from Joanne Lewis, Managing Director at Wardley Gate

Thank you for your very kind comments. The manager and staff do their best to always be caring and make sure Wardleygate is a home-from-home. We will be delighted to share your comments with the staff.

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Review from Denise P (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent effort in looking after my father. The staff are so kind and attentive with him. Even over the busy period, the staff made such a fuss over all of the residents. The home itself is never anything other than spotless. It makes it so much easier knowing my Dad is well looked after.
Reply from Joanne Lewis, Managing Director at Wardley Gate

Thankyou for your kind words, the staff very much appreciate the feedback.

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Review from Sandra B (Niece of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited my aunt at Wardley Gate Care Home. It has been a difficult past couple of years for our family as we have not been able to see her as regularly as we would have liked. Wardley Gate have always accommodated us as best they could following their guidelines. My aunt is very comfortable
and happy and gets on well with all of the staff who care for her. I would not hesitate to recommend Wardley Gate to any family looking for their loved ones to be living in such a caring environment.
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Review from Dawn T (Daughter of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Putting my mother into a home was heartbreaking, but the right thing to do to keep her safe. From day one the staff at Wardley Gate have been amazing. Unfortunately, my mother fell and broke her hip during the night and the staff absolutely proved how good they are. From recognising the severity of
her injury, getting the right help, staying with her, reassuring and comforting her, and communicating with me, they were brilliant. Hopefully, she’ll be back at Wardley Gate soon. I’m so glad that she lives in such a lovely place with lovely skilled staff. I could never praise or thank them enough.
Reply from Joanne Lewis, Managing Director at Wardley Gate

Thank you so much for your kind words, it is very much appreciated. We are lucky to have such a fabulous staff team that care so much.

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Review from Brenda W (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank and praise all of the staff enough at Wardley Gate care home for all of the care they give, even more so at this time. They have and continue to keep our parents safe, well and happy.
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Review from Romanda J (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father only moved into Wardley Gate on 25th July 2020, a couple of days before his 88th birthday but sadly passed away on 11th December 2020. However, we couldn't have asked for more from all the staff at the care home especially under the current corvid restrictions. Even though we couldn't visit
him we had regular video calls and received daily updates and photo's on how he was doing. The transformation in only 4 months was amazing the staff encouraged him to walk, join in with activities and mix with other residents, all this made us feel reassured we had made the right decision moving him there and happy knowing he was looked after and cared for. Thanks to the Care Home Manager and all her team we saw him smiling, singing and being happy, or the Gramps we all used to know and that was such a comfort to all the family.
Reply from Joanne Lewis, Director at Wardley Gate

Thank you so much for your kind words. Your father was a lovely man and is missed by all of us.

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Review from Rosemary (Daughter-in-law of Resident) published on 7 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law spent her last year in the care home. She was extremely settled and happy here. The staff were fantastic, very caring and compassionate. Every aspect of her needs was catered for. When she was unable to feed herself the staff spent hours feeding her and trying to tempt her with a variety
of foods. There was a good selection of activities to engage and stimulate her. She was always immaculate, well fed and looked after. Thank you for all your hard work.
Reply from Joanne Lewis, Operations Director at Wardley Gate

Thank you so much for taking the time to send us your feedback, I will pass your comments on to all the staff involved in your mother-in-law´s care. They will really appreciate it.

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Review from Paul H (Son-in-law of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father-in-law has been in Wardley Gate since November 2015. I can honestly say the treatment and care he has received are excellent, I would recommend it to anyone considering an option for a loved one.
Staff and management is 1st class.
Reply from Joanne Lewis, Group Director of Operations at Wardley Gate

Thank you so much for your kind words, they are very much appreciated. We will pass your comments on to all the staff involved in your father-in-law's care.

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Review from Wendy C (Daughter-in-law of Resident) published on 19 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Wardley Gate since December he is on the ground floor in a lovely spacious room. After a few niggles at the beginning after a family bereavement, she has now settled in quite well.
I have to say the staff on the ground floor have been fantastic and patient with
her, they are always cheerful and more than happy to help, especially the seniors who have just taken over her care and sorted everything out for which we are very grateful.
Thank you to you all for your wonderful work!
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Review from Linda M (Daughter of Resident) published on 29 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mam has been a permanent resident in Wardley Gate since April 2016 and has settled in well. She has a lovely bright room on the ground floor and now classes this as her home. Management and staff are friendly and approachable and although busy, are always there for the family as well as the resident.
The entertainment staff are very good at encouraging her to join in various activities i.e, choir, Tai Chi and regular gentle exercise classes. She has formed relationships with the staff and they understand her needs and preferences. It is a relief for our family to know that she is safe and well cared for 24 hours per day and that if required, staff are happy to accompany her to hospital, even in the middle of the night and stay with her until family can get there.
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Review from Kim H (Daughter of Resident) published on 29 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care provider, with first class management and staff, who are all friendly. Management are open and very helpful. Staff are wonderful and go out of their way. Amenities are excellent. My father has only been in there a short time but knowing he is being looked after by such caring staff
gives me a great piece of mind.
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Review from Susan S (Daughter of Resident) published on 17 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Wardley Gate Care Home since October 2015. He is happy, settled, and well cared for. Staff caring for my father are very approachable, kind and very helpful. My meetings with the manager have always been positive, any concerns have been listened to and acted on. He does
what he says he will do. Improvements have been made since his arrival, hopefully, more are to come. Thank you to the Manager and all his staff for all their good work.
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Review from Pauline I (Daughter of Resident) published on 17 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
On my first visit to WardleyGate Care Home was to have a look around as we were considering moving my dad from a Care Home which we did not think were meeting his needs & with constantly changing Managers issues were not always being dealt with efficiently.


Without a doubt WardleyGate is a beautiful,

spacious Care Home, decorated throughout with colourful, tasteful decor. But in all honesty it was the staff that helped in our final decision.


The Carers are all extremely polite, trained to a very high standard which shows in the efficient way they care for all of the residents. The Activities lady has a wealth of knowledge in stimulating & having fun with the residents. The Manager's door is always open and his nursing experience is of course a big asset in a very demanding role.


Not to be left out are the cooks, food is excellent and they meet the needs for all tastes. The Cleaners do a very efficient job and the HandyMan is always around to help with any jobs.


Consequently I would have no hesitation in recommending this Care Home.

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Review from Sally F (Friend of Resident) published on 10 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my mum's best friend last week at Wardley Gate. I had no idea that a care home could be so beautiful. It's not only the building that is fantastic but she told me in detail how all of the aspects of the home are simply amazing.
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Review from Elenour C (Friend of Resident) published on 10 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is lovely and there is always something for the residents to join in with, singing, gardening, beauty sessions. The staff cannot do enough to help everyone, I am so pleased with the way my lovely friend has settled.
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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Wardley Gate is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for Wardley Gate is calculated as follows: ( (231 Excellents x 5) + (19 Goods x 4) ) ÷ 250 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wardley Gate is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wardley Gate to verify any information. View our terms and conditions. Wardley Gate has an Enhanced Service - more info.