Cherry Blossom Care Home

I am very happy with how the staff keep me up to date on all aspects of care.

All Cherry Blossom staff are wonderful, they have given my dad the best possible care, throughout the home, always willing to answer any family questions, and took the time to build caring relationships with him. Highly recommend this home, he was happy to be there and sad to leave!

Every staff member at every level has ensured my mother the highest level of care for the seven and a half years she has lived at Cherry Blossom. I am sure that all Mum's positive and genuine care was firstly implemented from the wonderful registered manager and passed on professionally to all departments of staff; housekeeping, chefs, catering, senior admin, activities and all nursing staff and amazing home services. An especially big thank you goes to all night staff caring for Mum during her final days and their loving support for me.

Overall, I feel Mum is well looked after, and the staff are friendly and supportive.

The staff are very competent and attentive. My mother has settled in very well. She is happy with food, comfortable asking for help and getting to know other residents, and gets involved in activities. Great atmosphere and staff, call me by name! Thank you.

Cannot thank you enough, you are all fab!

I have visited Cherry Blossom on numerous occasions this month and have always been welcomed by the friendly, cheerful receptionist by name. I've noticed that they are replacing carpets, which is lovely. The staff are always available if you have any queries. The rooms are clean and tidy and my friend has her hair done every week. There are always activities where she can attend and often visiting singers or entertainers. I highly recommend them.

My mother-in-law rang me at 10pm to say the night staff were refusing to put her to bed. She then rang back again at 10.15 pm in a distressed state saying she was tired and stuck in her chair. She then called me back at 10.30pm and was really unhappy saying” they won't listen to me”. Whilst she was on the phone I heard the night staff shout at my mother, "As I keep telling you, stop ringing the bell, I will put you to bed when I have time". Obviously, she didn't know I was on the phone and could hear my mother being shouted at.

The staff were professional and lovely people as were the clerical staff, many became more like good friends over time. Facilities were sufficient and the hair salon staff were brilliant. I shall keep in touch with them.

At Christmas, we got a call from Allegra Care saying we owed them £30 and they wanted reimbursing. Apparently, Allegra Care Cherry Blossom had invited a ‘salesman’ into Cherry Blossom to sell scarves and handbags to the elderly patients. We were told that my 95-year-old father who was suffering from dementia had ‘wanted’ to buy my 94-year older mother who was also in Allegra Cherry Blossom and suffering from dementia, a matching scarf and handbag for £30. Both my mother and father only left their rooms to eat in the dining room. Obviously, this was money money-making scam as they were selling raffle tickets the same week to raise money for the staff Christmas party. We refused to pay and took the scarf and handbag to the Allegra management who were incredibly dismissive, stating, “Well you got your money back what’s the problem?”. The Management was really unprofessional.

My wife spent eight weeks at Cherry Blossom following her discharge from hospital and was made to feel welcome by all the staff. Her room was clean, bright and airy and she seemed to settle quite well. The staff cared for her efficiently and treated her needs with respect. Whenever myself and the family visited her we were usually greeted cheerfully by the staff who had time to answer any questions/queries we may have had. I was able to enjoy Christmas Day lunch with my wife which was much appreciated. She received cards and Christmas present and also a bunch of flowers for her birthday soon after which was a nice touch. When leaving to come home it was nice to see how many of the staff came to see her and wish us both well before we left.

Cherry Blossom Care Home facilities and staff care provided were both first-class. Requests were always met and any physical problems were always reported and prompt action taken. Carers were always helpful and considerate in looking after my wife.

Mum has a lovely, airy, spacious room and has personal touches to make it feel like home. The carers treat her with respect and dignity and all the staff are friendly and approachable. Mum uses the all inclusive in-house salon, has daily papers and the use of a chiropodist. The home has a large lounge and a bistro for visitors to use. When it was Mum's birthday they made her feel so special with a vintage tea, banners, a cake and bouquet. I wish she was still at home with me but this is the best alternative for her.

I would consider the care provided by Cherry Blossom to be of a high standard.

Each time I have visited I have found the staff to be very caring and friendly. There are lots of activities and fun things going on. We have enjoyed the "cafe" type rooms with complimentary hot drinks and biscuits. The home is very clean, modern and airy.

I would recommend this care facility.

My husband was a resident for several months, and during that time, he was well looked after. Staff were kind and gentile, although at times, a bit thin on the ground.

Kind and loving staff who cared for Mom like she was their own. Wonderful.

Always did their best for Mum and much appreciated.

To fully write a review I would be writing a book, as I have so much to say, so I shall use one word...special, all the staff on the dementia ward bring their own unique personalities to the ward, to work together through long and extremely challenging days. Despite this, every single resident is treated as (and I use that word again) special. Not only the residents either but visitors also, for me an extended family, who I admire and make my visits with my wife, (yes again) special. I must include others in other areas, who from entering the door extend a warm welcome, my love and thanks go to everyone as I meet, on my journeys to the dementia ward, for making every time I visit...special.