Wickmeads

Wickmeads Road, Tuckton, Bournemouth BH6 4LG
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9.8 68 Reviews
  • Wickmeads, Bournemouth
Wickmeads is a charming, purpose-built residential and dementia care home, located close to the picturesque River Stour in Tuckton, Southbourne.

The home offers a pleasant and peaceful setting, a warm welcome and a home-from-home atmosphere. Residents can feel at home and enjoy their surroundings with relatives and friends, whilst safe in the knowledge that they are being cared for.

Wickmeads has well-appointed bedrooms, all with their own ensuite facilities. There are plenty of communal areas, including light and spacious lounges, dining rooms, activity areas, quiet lounges, a hairdressing salon and a café, where residents can socialise or relax as they wish.

Care services at Wickmeads are tailored for the individual, where an experienced, well-trained team has a deep understanding and empathy for residents. Professional services available include GPs, specialist nurse advisors, dentists, opticians, chiropodists and occupational therapists.

Residents can enjoy a wide variety of organised entertainment which includes coffee mornings, minibus trips and a full range of activity sessions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1750

These prices are only a guideline, please contact Wickmeads to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tracey Walker (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Wickmeads Reviews (68)

9.8

Wickmeads has a Review Score of 9.8 (9.779) out of 10, based on 18 reviews in the last 2 years.
Over all time Wickmeads has 68 reviews.

Overall Experience
  • 58
  • 8
  • 2
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Date Published
  • 68
  • 6
  • 9
  • 18
  • 50
Reviewer Connection to Wickmeads
  • 32
  • 10
  • 8
  • 5
  • 3
  • 2
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  • 1
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Total of 68, showing 61-68
Review from Steven R (Son of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wickmeads responded to an urgent need for my mother when we really needed help. The team at Wickmeads have provided excellent care since she moved in with some urgency following her rather uncontrolled discharge from Poole Hospital on Christmas Eve. We assessed several care home options in the area
and were impressed by the level of care being provided at Wickmeads in clean, smart and comfortable accommodation. After a month of being looked after Mum is settled and we are confident that she is safe and truly being looked after by a team of professional carers. We appreciate being able to speak to Mum and/or the carers on duty whenever we need to and being kept informed by them of any issues arising as soon as they happen.
We can't thank Care South and the Wickmeads team enough for their help.
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Review from Joan W (Daughter of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both Mum and Dad seem happy and content at Wickmeads. It is exactly 2 years since my parents went into residential care, as both had dementia and were no longer able to stay in their own home. During that time I have visited regularly, and have been impressed with the kindness shown by the wonderful
care staff. The residents are treated with dignity at all times, and visitors are made to feel welcome. The home and gardens are maintained to a very high standard for everyone to enjoy, and the housekeeping team do a first-rate job. I feel confident that my parents are well looked after and that any issues that I have had concerning their care have been addressed promptly.
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Review from T R (Daughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has lived in this care home for over a year now. The carers are lovely and do a great job. They are genuinely caring and often go the extra mile to make sure that my relative is happy, healthy and feeling secure. All staff are friendly and welcoming and are supportive of families. The manager
has an open door policy and there is always someone to talk to should the need arise.
My relative’s room has an en-suite and we have personalised the living space with their own belongings to make it feel more like home. There are daily activities that residents (and visitors) can enjoy and there are also trips out to places in the minibus. There is a lovely garden which residents are encouraged to use.
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Review from Jane T (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents have been at Wickmeads for just over 2 years. Dad became very poorly in October 2018 and sadly died in November. It is my first experience of the death of a loved one but I can only praise Wickmeads and their care staff from the managers to the day to day care team who had all got to know
and love dad.
Firstly and most importantly they showed dad dignity, respect, love and humour in his final day's so many people came in to wish dad well, talk kind words and say goodbye. As a family, we were exceptionally well treated as well. We were given meals and drinks a room to rest in at night and your staff showed unending supply of kind words, love and support through the most difficult and emotional time.
Thank you for helping us to help dad and our mum in his last few days.
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Review from Martin N (Grandson of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second care home my grandmother has been in and is by far the best such a friendly team of staff and can see they genuinely care about the residents there. Lots of activities throughout the week which is lovely to see, can see residents are doing different things during the week and keeping
their brains active. Really nice touch that every afternoon the residents get a hot drink and freshly made cake gives the home a nice social touch.
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Review from E S (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had looked round Wickmeads when it re-opened as a place she could go if she needed respite care. We had managed her dementia in her flat until July 2017 when she became afraid living alone. She settled quickly at Wickmeads and so enjoyed the outings, the activities and the sense of space in the
gardens. She remained quite well until late summer 2018 when she started falling. She had a serious fall in November and after 2 weeks in hospital came back for end of life care. The kindness and compassion were exemplary and she died peacefully and with dignity. Thank you to all the wonderful staff.
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Review from C B (Friend of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well thought out and designed purpose built care home, light and airy and with very tasteful and good quality décor and furnishings.
The additional seating areas for the residents at the end of each corridor and the "quiet room" are particularly beneficial for residents who wish to be private yet
safe with built-in push button alarms. The residents'' lounge is welcoming, again with the layout very well thought out. The food is very good and freshly prepared on site.
The staff are intelligent, professional and very caring and nothing is too much trouble. If only more care homes were like this.
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Review from Patricia D (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The thoughtfully designed new building and scenic location made for a very good first impression. Everywhere is bright and spacious, and, as well as comfortable individual rooms and a large lounge, there are various other areas in which to relax and enjoy a change of scenery; individual rooms and enjoy
a change of scenery, including a pleasant garden.


However attractive a building is, it is not a home, but Wickmead does feel like a welcoming home because of the care and respect shown by the friendly staff. Activities and outings are on offer but with no pressure on anyone to participate, and residents are even given the opportunity of discussing and choosing the varied menu. The whole ambience of the home is relaxed, happy and convivial.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Wickmeads is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Wickmeads is calculated as follows: ( (174 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 213 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wickmeads is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Tracey

Tracey Walker

Job Title: Home Manager

I’ve worked in the care sector for 30 years in total and not a day goes by that I do not love my job and the people I look after. Seeing a smile and achieving the best outcome for them is what makes my job so rewarding. I’m also very proud of the staff at Wickmeads, who are dedicated, caring and always go the extra mile.


The views and opinions of residents are very important to me, and I like to involve them in decisions governing what is essentially their home.

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