Westerfield House Care Ltd

All staff have been kind and helpful to us as a family at all times. We feel our loved one is safe and well cared for. They do their very best to do all they can to make life the best it can be in the circumstances.

My sister is very well cared for. The food is excellent. Staff are polite and helpful. The only criticism is my sister's room. It looks out onto a brick wall and never gets any sun. We have asked several times for her to be moved to a better room, but we are always given excuses as to why she can't be. The room opposite is light and airy, and has become vacant several times, but she is not allowed to move in there. Since she has the same as everyone else, its not really acceptable.

I can highly recommend this care home, for good quality care

I couldn't ask for better care for my mum. Especially when she was incredibly unwell earlier this year. Our designated deputy manager is exceptional in her communication and follow ups. All of the carers are attentive and patient and answer any questions we have. It has given me and my sister much needed respite over these past 9 months since she has been there.

The administration is always immaculate and communication is first class. The reception staff are always cheery and polite. We highly recommend Westerfield House.

Mum has been cared for extremely well during her time at Westerfield house. She had a number of conditions that needed hospital care and in every occasion the home dealt with her needs and took on family concerns and ideas as to how to treat her. The home itself is clean warm and very welcoming, the whole team are very engaging and i always felt really connected with mum making her smile often seeing them laugh together. Thank you Westerfield House.

My mother, Shirley, died in August, after two and a half years living at Westerfield House. She was 93 and passed away peacefully in her room at the home. Many of the staff came to see her in those final hours and many were clearly sad to see her go. Throughout her time at Westerfield House, mum was kept clean and tidy. Her days were filled by various games, visits, music and other events. She always enjoyed the food. It is, of course, the people doing the caring that make the difference in a care home. Westerfield House has a great team to whom I, for one, am very grateful.

I highly recommend Westerfield House for your loved ones as not only are the whole care team caring and supportive, but the owner is also very empathetic and truly cares about the residents.

Many thanks

The home is warm, welcoming, and clean. The staff are very friendly and helpful with any questions I ask in relation to my Mother.

The senior managers are friendly and knowledgeable. There are enough carers for the work involved. They are conscientious and patient. Each resident has a care plan, overseen by a key carer, care plans are reviewed regularly, relatives consulted and any concerns raised are acted on. Cleanliness of rooms and laundry is very good. The food is good and care is taken over dietary needs. The activities leader has organised a range of activities to appeal to all tastes eg: quizzes, bingo, cooking and flower arranging. Musical entertainers and a petting dog visit regularly. District nurses visit daily to provide care e.g: insulin injections for diabetes, end of life care is provided by district nurses, the carers and the hospice at home services, directed by a doctor.

Staff excellent, keep up the good work.

My Mum has been living at Westerfield House for three years now and is very happy and cannot praise the staff highly enough. They are all so helpful and friendly and nothing is too much trouble. If we have any queries or would like something done with regards to Mum's care it is always sorted quickly and with kindness. The catering staff are a great team and always deliver tasty and nutritious meals. All in all we are very happy with all aspects of Westerfield House.

I can honestly say that I am extremely happy with the care, support, and compassion that takes place at Westerfield House. It is evident in everything they do. They are understanding to both their resident and to myself as Power of Attorney and friend. I would not want my friend anywhere else, they take great care with residents' health and well-being including dietary requirements. There is a variety of food to meet all tastes. Their care planning is proactive with a commitment to getting to know their residents. They are patient and have made my friend so comfortable. Thank you My mother-in-law was also in Westerfield House for end of life which was excellent we were so grateful. Thank you Westerfield House

My mum has been at Westerfield Care Home for over a year due to her Alzheimer's. Initially, it was hard for my dad to adjust, but the staff have been incredibly supportive, working with him, my brother, and sister to address any concerns and ensure we feel heard. My sister and I have met with the team to discuss her care, appreciating their understanding that each family's needs are unique. Their insights have given us a balanced perspective. We hold meetings to review her care plan, and the staff allow an outside stylist to braid her hair, respecting her specific needs. While no care environment is perfect, we're especially grateful that my dad-who had preconceived ideas about her care-has found comfort in the staff's open-door policy. As a Black family, it's reassuring to see the staff's openness, which helps dispel common concerns in our community. Thank you to the team at Westerfield for making this journey easier for us all.

My mother has been a resident at Westerfield House since April 2022 and I can definitely say she has improved so much since she has been in there especially with her eating and walking. The home is very well managed and I am always kept informed if she is poorly, also all the staff are very caring and have time for the residents. She is very happy there.

Am so blessed that my mother is a resident at Westerfield Residential Care Home. Even though Mum is no longer at home she is at her new home with the abundance of love, warmth and efficient nursing care.

My wonderful Mum and Dad went about their lives, enjoying their tranquil environment so many miles from their children. We visited when we could, checking they were safe and well. Then the time came when they required help and support, with fears of leaving their safe, happy home. My dad frequently expressed fears of having to go into a care environment. That was until they moved into Westerfield House Care Home. A few months passed I visited them recently and cannot express the joy in their transformation. They are glowing with wellness. My parents expressed how happy and safe they feel and the team are outstanding, nothing is too much trouble. I truly want to thank Westerfield Care Home for making my parents look forward to each and every day together and certainly quashing their fears of a care environment. My dad's words were, 'we love it here and this is now our forever home'. Thank you all staff at Westerfield Care Home.

My husband was a resident at Westerfield from 2022-2023, he received excellent care throughout this time. Kindness and thoughtfulness was at the centre of our experience. It really became a 'home' to us both and an 'extended family'. The final end-of-life care was a comfort to him and to me. I thank sincerely all members of staff for this and remember you all with the warmest of regards.

My mother moved to Westerfield House in October 2019 with some trepidation about living in a care home. However, I am pleased to say that due to the kindness shown by the Westerfield team, my mother enjoyed her new abode until she sadly passed in December 2022. In those three-plus years, my mother's care was excellent. The team were always helpful and kept me well informed as to how she was, even more so during lockdown. The attention, love and care she received during her last days was second to none and I am also extremely grateful to the team for the support and compassion shown to me in dealing with her loss. Friends who visited my mother thought that Westerfield House was lovely. It is fortunate that there are care homes like this which are well kept and clean with good, attentive staff and a good variety of food. Visitors always receive a very warm welcome.