Westerfield House Care Ltd

Westerfield House, Humber Doucy Lane, Ipswich IP4 3QG

Westerfield House Care Ltd, Ipswich, Suffolk
Westerfield House Care Ltd, Ipswich, Suffolk
Westerfield House Care Ltd, Ipswich, Suffolk

Westerfield House offers luxury living in a beautiful Grade II listed mansion, situated on the outskirts of Ipswich. The home provides a range of flexible and tailored care packages designed to individual requirements, in high quality, relaxed and homely surroundings.

Set within its own large secure grounds with beautiful views of the surrounding countryside, Westerfield House has been carefully restored to provide a high standard of luxury accommodation.

Residents can benefit from the home's many first class facilities, amenities and services, including stunning communal areas and lounges, a cinema, library and hair salon. All bedrooms are well equipped and tastefully furnished with en-suite bathrooms. Outdoor areas offer a quiet and sunny place to relax, walk and BBQ, as well as allotments and raised flower beds for the more green fingered residents.

Residents are encouraged to engage in the variety of social activities, entertainment and events such as exercise programmes, tea parties, poetry, bridge and concerts, alongside organised trips and outings to places of local interest. The dining room offers a tasty, freshly prepared menu with complimentary wine.

If you are looking for 24 hour residential care, assisted living apartments, or just a little bit of respite and convalescence, why not book a trial day at Westerfield House. The compassionate and friendly care team will be happy to help and answer any questions. Call today for more information, or visit the website.

Owner: Westerfield House Care Ltd

Person in charge: Lisa Vince (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 31

Rooms with ensuite WC: 23

Facilities & Services: Respite Care • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Westerfield House Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Westerfield House Care Ltd has a Review Score of 9.9 (9.894)

The Review Score of 9.9 (maximum of 10) for Westerfield House Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Westerfield House Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.894 for Westerfield House Care Ltd is calculated as follows: ( (237 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 264 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westerfield House Care Ltd is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westerfield House Care Ltd?

  • Extremely LIKELY
    22
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westerfield House Care Ltd

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    6
  • Resident / Service User
    4
  • Husband of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

My mother-in-law was a resident in Westerfield House Care Ltd for approximately 15 months. The care provided by both management and staff was extremely good, well above the normal standards. They were all treated as friends and family. The owner and his wife cannot be faulted. They are caring and supportive in every way.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise highly enough the care and consideration shown to my mother and our family during the end of life care for my mum. They looked after my sister and I so well, including beautiful rooms and all our meals for the 11 days we had to stay with our mum. Nothing was too much for them.

The care is second to none. Mum was at Westerfield House for 15 months. Thanks to the owner and his wonderful staff I knew I could have a holiday and Mum was so well cared for.

Thank you.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An extremely pleasant building in beautiful surroundings. Well managed and extremely kind staff. Food also very good. Rooms well furnished and all medical assistance provided.
My father lived in Westerfield House for the last years of his life and received all the care and emotional support he could possibly have wanted.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All the staff are caring and considerate and nothing is too much trouble. Response times to "buzzer" presses are very good. Everywhere is clean. Most importantly mum is very happy there and says it feels as though she is in a posh hotel.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very pleased with the entire service from start to finish. My father needed respite care quickly following treatment for cellulitus. We also needed the break as we were backwards and forwards to his flat day after day. A quick call and a visit he was completely taken care of for the duration of his stay. Staff were friendly and helpful, he couldn't have wished for better care.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I went to Westerfield House very poorly, having a lung infection. I cannot tell you what I felt like when I came home. The staff and the food are excellent. I cannot praise them enough. Thank you Westerfield House and your lovely staff.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has just had two weeks respite care. Although reluctant to leave her home she had a positive experience. All the staff were so friendly and went out of their way to make her feel special and a welcomed patient in the most beautiful home from home. The activities were fun and adapted for each patient's capabilities. The managements pre-admission check wish list adhered to the letter.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I thought it would be helpful to post a second REVIEW. My mother was one of the first residents to move in and arrived, sadly neglected.
Her transformation has been astonishing. Not only has she regained – a remarkable feat - the weight she lost (several kilos) with gentle one-to-one meal time assistance, she is always beautifully attired with attention to tiny detail (a blanket over her hands on a cool day, wearing a poppy for Remembrance Sunday) and included in activities. For you, the reader, there is little value for me to repeat the common traits (care, cleanliness, patience and time etc) you will be looking for in a Home and which are already backed up numerous times in the other reviews posted.
My point is – 6 months on – and as the Home's community continues to slowly grow, the incredibly high standard solidly and steadfastly remains.
I strongly recommend making an appointment to view the Home before you are disappointed to discover a waiting list has been implemented.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My elderly Father has vascular dementia and went into Westerfield House for respite whilst my sister visited us in Devon. Since arriving, Dad's mood has lifted and although he still has bad days, which is to be expected, my family have all noticed a difference in him. He is eating better and even shows signs of his old self which we had thought lost forever. On a visit from Devon with my wife, it was lovely to see him smile and interact with residents and staff, something he had stopped doing at home. This is due to the staff at Westerfield House. They are all wonderful, welcoming, friendly and cannot do enough for both residents and visitors alike! The owner should feel very proud of a really homely,welcoming place and of his staff . The whole team whether a carer, activities person, receptionist, kitchen staff or cleaner, THANK YOU. We feel so confident that Dad is being looked after really well and can enjoy the best possible quality of life for as long as he can.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a very difficult decision to decide it was time for my dad to move into a care home, however, my worries were quickly put at ease at Westerfield House Care Ltd by the warm and welcoming staff and management. The home is a beautiful environment and the care my dad has so far received is excellent. All of the staff are friendly and polite, and we could not ask for a better place for my dad to be. The food is lovely and the chefs always go out of their way to meet my dad's needs. Highly recommended.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my father received when he went in for rest bite care has been absolutely outstanding and our family is so happy with what the staff have done for my father.

The attention to him and their attitude towards has been superb and he has improved so much since he has been at the home.

Truthfully our situation was one of despair and they have lifted our spirits immensely and we as a family cannot speak highly enough of them.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone was kind and welcoming and us, and I enjoyed my lovely room and the sunlight and view. Our only complaint would be that sometimes I had to wait a long time for the bathroom help and bed but in view of the fact that the staff spend time helping and not hurrying the patients, it is unavoidable. Perhaps more staff on duty at the busy times would help. We have no hesitation in recommending Westerfield House.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I couldn't have asked for better care for my husband, the kindness and care the staff gave him. He didn't ask to come home at all. My admiration for the staff, cheerful, caring, as if it was their family. The home was immaculate, even though my husband was on respite the staff treated him with love, respect and dignity, which is very important when you are a very vulnerable adult.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents stayed at the care home for 2 weeks respite. Upon initial meeting with care home owner, any doubts I had were soon gone. He and staff were very welcoming, friendly and polite ensuring all questions I had. First impressions of the care home make an impact the place was very clean and the food menu excellent. Activities were also provided daily. Both my parents were well taken care of over their two-week stay, the home made a special cake to celebrate my parents 64th wedding anniversary which occurred during their stay.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Westerfield House is a very caring home, they go the extra mile to keep the residents happy and content. The staff are welcoming, friendly, helpful and caring and mum enjoyed her respite stay and has decided to stay here long term. The care home is spotless and mum is enjoying the delicious home cooked food and attentive staff. I could not fault this wonderful care home with its kind and caring staff who are all doing a marvellous job.

Thank you to the Manager, Director and all the staff you are so amazing!!

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care and kindness from the staff and management. No complaints of any kind. Privacy always respected.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Westfield House provided excellent standards for my mum. They went out of their way to make her comfortable and welcome. The staff were very caring and friendly and mum was sad to say goodbye to them. She did feel, especially in the activities, that the residents were sometimes spoken to in a childlike fashion. The food was good generally and sometimes excellent but not always hot enough.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Our mother moved to Westerfield House care home only a few weeks before her death on 22nd June 2016, From the moment she arrived her needs were accurately assessed and monitored by the staff. She was kept clean and warm and the personal care was exceptional. The staff appeared well trained and appropriate, making the family feel welcome at all times. The care manager informed us of her concerns and informed us when she felt medical care was required. We were always consulted. The facilities are exceptional but it was the great kindness that made us feel we had made the right decision.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following an accident and hospital stay, with our own home flood damaged, we spent 9 weeks in this wonderful home. From the moment of arrival we were treated with much respect care and friendliness, we felt at home. Nothing was too much trouble and we were able to return home restored. Should either of us even need permanent care we would not hesitate and come here it's really like a 5 star hotel. The furnishings everywhere are lovely and the staff just superb.

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the initial enquiry with the manager, the whole encounter has been A1. The caring nature and thorougher service we received for my dad to have a weeks respite gave us confidence he was to be safe and happy. The care home was spotless, food delicious and you could not get more attentive staff. The home was heads above any other we had previously seen and my dad will return again within months!! Thank you to the manager and all the staff you were amazing!!

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot speak highly enough of Westerfield House. My 101 year old Mother has just enjoyed 1 weeks respite care. She is severely sight-impaired and very deaf but reasonably compos mentis for her age. All the Staff have been wonderful towards her, very friendly and nothing is too much trouble. As her sole carer I have had a much needed rest from the responsibility worry free! I think she is looking forward to her next weeks "holiday" in a couple of months time!!

How likely would you be to recommend Westerfield House Care Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Westerfield House Care Ltd

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

November 2016

Suffolk Business Awards

Recipient: Westerfield House Care Ltd

Date: Wednesday 02 Nov 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Westerfield House Care Ltd