Westerfield House Care Ltd

Westerfield House, Humber Doucy Lane, Ipswich IP4 3QG
Review Us
9.7 71 Reviews
  • Westerfield House Care Ltd, Ipswich
Westerfield House offers luxury living in a beautiful Grade II listed mansion, situated on the outskirts of Ipswich. The home provides a range of flexible and tailored care packages designed to individual requirements, in high quality, relaxed and homely surroundings.

Set within its own large secure grounds with beautiful views of the surrounding countryside, Westerfield House has been carefully restored to provide a high standard of luxury accommodation.

Residents can benefit from the home's many first class facilities, amenities and services, including stunning communal areas and lounges, a cinema, library and hair salon. All bedrooms are well equipped and tastefully furnished with en-suite bathrooms. Outdoor areas offer a quiet and sunny place to relax, walk and BBQ, as well as allotments and raised flower beds for the more green fingered residents.

Residents are encouraged to engage in the variety of social activities, entertainment and events such as exercise programmes, tea parties, poetry, bridge and concerts, alongside organised trips and outings to places of local interest. The dining room offers a tasty, freshly prepared menu with complimentary wine.

If you are looking for 24 hour residential care, assisted living apartments, or just a little bit of respite and convalescence, why not book a trial day at Westerfield House. The compassionate and friendly care team will be happy to help and answer any questions. Call today for more information, or visit the website.
Show Westerfield House Care Ltd on the Map

Care Provided by Westerfield House Care Ltd

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1550

These prices are only a guideline, please contact Westerfield House Care Ltd to find out the exact price for your requirements.

Contact Westerfield House Care Ltd to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westerfield House Care Ltd to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Westerfield House Care Ltd

Person in Charge

  • Louise Coote (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (27)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Visiting is supported within & outside of the home.

Parking

  • Plenty of parking, all free, at Westerfield House Residential Care Home.

Westerfield House Care Ltd Reviews (71)

9.7

Westerfield House Care Ltd has a Review Score of 9.7 (9.706) out of 10, based on 19 reviews in the last 2 years.
Over all time Westerfield House Care Ltd has 71 reviews.

Overall Experience
  • 63
  • 7
  • 1
  • 0
  • 0
Date Published
  • 71
  • 9
  • 16
  • 19
  • 52
Reviewer Connection to Westerfield House Care Ltd
  • 26
  • 20
  • 6
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 71, showing 1-20
Review from S P (Wife of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have been kind and helpful to us as a family at all times. We feel our loved one is safe and well cared for. They do their very best to do all they can to make life the best it can be in the circumstances.
Reply from Louise Coote, Manager at Westerfield House Care Ltd
Thank you so much Sue for your kind and thoughtful words. We're so pleased to hear that you and your family feel supported, and that your loved one is safe and well cared for. Our team always strives…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Sister of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is very well cared for. The food is excellent. Staff are polite and helpful. The only criticism is my sister's room. It looks out onto a brick wall and never gets any sun. We have asked several times for her to be moved to a better room, but we are always given excuses as to why she can't
be. The room opposite is light and airy, and has become vacant several times, but she is not allowed to move in there. Since she has the same as everyone else, its not really acceptable.
Reply from Louise Coote, Manager at Westerfield House Care Ltd
Thank you so much Jane for your kind words. We're delighted to hear that your sister is well cared for and that you find our food and staff excellent - it means a lot to the team to know their…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie L (Daughter of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father came into Westerfield House together in November 2023. Unfortunately we lost our mother the following year in 2024. The team have supported my dad with his grieving process and have shown empathy and compassion in abundance. I can not fault them. My dad continues to live at Westerfield
House being well cared for, safe and happy,
Dad has always been a fussy eater. However, the chefs are always willing to go of menu and cater for his needs.
I am always updated on anything I need to know and every month included in his care plan review.
In my opinion, the home is very well run and always has a lovely atmosphere when i come to visit.
I can highly recommend this care home, for good quality care
Reply from Louise Coote, Manager at Westerfield House Care Ltd
Thank you Julie for your kind words and trust in us to care for both your parents. We're so pleased to hear your dad feels safe, happy, and well supported, and that our team has been able to help him…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I couldn't ask for better care for my mum. Especially when she was incredibly unwell earlier this year. Our designated deputy manager is exceptional in her communication and follow ups. All of the carers are attentive and patient and answer any questions we have. It has given me and my sister much
needed respite over these past 9 months since she has been there.
Reply from Louise Coote, Manager at Westerfield House Care Ltd
Thank you for your kind feedback Chitra. We're so pleased to hear that your mum has received such attentive care and that our team's support has given you and your sister peace of mind. Your kind…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daniel T (Independent Advocate Deputyship) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I are Deputies for a very close personal friend. She arrived at Westerfield House in April 2025. She has dementia and zero capacity. Our experience of Westerfield House is all positive. The care staff are very pleasant and seem to do their job well. The whole establishment is always clean
and nice smelling. Our friend is always clean, comfortable and as content as she can be. She is positively thriving since arriving.
The administration is always immaculate and communication is first class. The reception staff are always cheery and polite. We highly recommend Westerfield House.
Reply from Louise Coote, Manager at Westerfield House Care Ltd
Thank you so much Daniel & Sarah for your kind and thoughtful feedback. We're delighted to hear that you feel your friend is thriving and comfortable at Westerfield House, and that you've had such…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C F (Son of Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been cared for extremely well during her time at Westerfield house. She had a number of conditions that needed hospital care and in every occasion the home dealt with her needs and took on family concerns and ideas as to how to treat her. The home itself is clean warm and very welcoming, the
whole team are very engaging and i always felt really connected with mum making her smile often seeing them laugh together. Thank you Westerfield House.
Reply from Louise Coote, Manager at Westerfield House Care Ltd
Thank you Chris for your lovely feedback. We're so pleased to hear that your mum has been well cared for and that you've felt supported and involved throughout her time with us. Your kind words mean a…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim F (Son of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, Shirley, died in August, after two and a half years living at Westerfield House. She was 93 and passed away peacefully in her room at the home. Many of the staff came to see her in those final hours and many were clearly sad to see her go. Throughout her time at Westerfield House, mum was
kept clean and tidy. Her days were filled by various games, visits, music and other events. She always enjoyed the food. It is, of course, the people doing the caring that make the difference in a care home. Westerfield House has a great team to whom I, for one, am very grateful.
Reply from Louise Coote, Manager at Westerfield House Care Ltd
Thank you Tim for sharing such kind words about your mother, Shirley. We were truly honoured to care for her and are so glad to know she felt comfortable and well looked after during her time with…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P K (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
From experience of a few other homes in Ipswich, I can confidently say that Westerfield House is one of the best care homes in Suffolk. My mother is currently living there and my father was also there for 2 and a half years until he passed away. Olga, who is the deputy manager of the wing my mother
lives in has so much empathy, patience and professionalism. She is efficient when dealing with our requests and we feel extremely lucky to have her!
I highly recommend Westerfield House for your loved ones as not only are the whole care team caring and supportive, but the owner is also very empathetic and truly cares about the residents.
Reply from Louise Coote, Manager at Westerfield House Care Ltd
Thank you so much for your lovely feedback Preeti. Your kind words about Olga and our wider team mean a great deal to us. They work hard every day to provide compassionate, person-centred care for all…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave M (Husband of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear wife has spent the last two years of her life in the gentle care of Westerfield House Ipswich
Their kind and caring staff made her last day as comfortable and dignified as possible
I cannot thank them all enough for all their kindness
Her every need was catered for both physically and
mentally during her long battle with dementia
I have no doubt where I will want to spend my final days and have instructed my family accordingly
I wish them every success with their palatial new extension
Many thanks
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michele H (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is warm, welcoming, and clean. The staff are very friendly and helpful with any questions I ask in relation to my Mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Daughter of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The senior managers are friendly and knowledgeable. There are enough carers for the work involved. They are conscientious and patient. Each resident has a care plan, overseen by a key carer, care plans are reviewed regularly, relatives consulted and any concerns raised are acted on. Cleanliness of rooms
and laundry is very good. The food is good and care is taken over dietary needs. The activities leader has organised a range of activities to appeal to all tastes eg: quizzes, bingo, cooking and flower arranging. Musical entertainers and a petting dog visit regularly. District nurses visit daily to provide care e.g: insulin injections for diabetes, end of life care is provided by district nurses, the carers and the hospice at home services, directed by a doctor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W B (Resident) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent, keep up the good work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane F (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been living at Westerfield House for three years now and is very happy and cannot praise the staff highly enough. They are all so helpful and friendly and nothing is too much trouble. If we have any queries or would like something done with regards to Mum's care it is always sorted quickly
and with kindness. The catering staff are a great team and always deliver tasty and nutritious meals. All in all we are very happy with all aspects of Westerfield House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqu M (Guardian of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say that I am extremely happy with the care, support, and compassion that takes place at Westerfield House. It is evident in everything they do. They are understanding to both their resident and to myself as Power of Attorney and friend. I would not want my friend anywhere else, they
take great care with residents' health and well-being including dietary requirements. There is a variety of food to meet all tastes. Their care planning is proactive with a commitment to getting to know their residents. They are patient and have made my friend so comfortable. Thank you My mother-in-law was also in Westerfield House for end of life which was excellent we were so grateful. Thank you Westerfield House
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian B (Son of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Westerfield Care Home for over a year due to her Alzheimer's. Initially, it was hard for my dad to adjust, but the staff have been incredibly supportive, working with him, my brother, and sister to address any concerns and ensure we feel heard. My sister and I have met with the team
to discuss her care, appreciating their understanding that each family's needs are unique. Their insights have given us a balanced perspective. We hold meetings to review her care plan, and the staff allow an outside stylist to braid her hair, respecting her specific needs. While no care environment is perfect, we're especially grateful that my dad-who had preconceived ideas about her care-has found comfort in the staff's open-door policy. As a Black family, it's reassuring to see the staff's openness, which helps dispel common concerns in our community. Thank you to the team at Westerfield for making this journey easier for us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shaun H (Son of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Westerfield House since April 2022 and I can definitely say she has improved so much since she has been in there especially with her eating and walking. The home is very well managed and I am always kept informed if she is poorly, also all the staff are very caring and
have time for the residents. She is very happy there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Glenna B (Daughter of Resident) published on 21 January 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother was discharged from the hospital and was transferred to Westerfield House Residential Care Home.
We the family discovered that Westerfield Residential Care Home is one of the most secure, nurturing, hardworking wonderful staff who put their hearts and love into nursing care.
Am so blessed
that my mother is a resident at Westerfield Residential Care Home. Even though Mum is no longer at home she is at her new home with the abundance of love, warmth and efficient nursing care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen L (Daughter of Resident) published on 21 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful Mum and Dad went about their lives, enjoying their tranquil environment so many miles from their children. We visited when we could, checking they were safe and well. Then the time came when they required help and support, with fears of leaving their safe, happy home. My dad frequently
expressed fears of having to go into a care environment. That was until they moved into Westerfield House Care Home. A few months passed I visited them recently and cannot express the joy in their transformation. They are glowing with wellness. My parents expressed how happy and safe they feel and the team are outstanding, nothing is too much trouble. I truly want to thank Westerfield Care Home for making my parents look forward to each and every day together and certainly quashing their fears of a care environment. My dad's words were, 'we love it here and this is now our forever home'. Thank you all staff at Westerfield Care Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill R (Wife of Resident) published on 25 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident at Westerfield from 2022-2023, he received excellent care throughout this time. Kindness and thoughtfulness was at the centre of our experience. It really became a 'home' to us both and an 'extended family'. The final end-of-life care was a comfort to him and to me. I thank
sincerely all members of staff for this and remember you all with the warmest of regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda M (Daughter of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Westerfield House in October 2019 with some trepidation about living in a care home. However, I am pleased to say that due to the kindness shown by the Westerfield team, my mother enjoyed her new abode until she sadly passed in December 2022. In those three-plus years, my mother's
care was excellent. The team were always helpful and kept me well informed as to how she was, even more so during lockdown. The attention, love and care she received during her last days was second to none and I am also extremely grateful to the team for the support and compassion shown to me in dealing with her loss. Friends who visited my mother thought that Westerfield House was lovely. It is fortunate that there are care homes like this which are well kept and clean with good, attentive staff and a good variety of food. Visitors always receive a very warm welcome.
Reply from Louise Coote, Manager at Westerfield House Care Ltd
Thankyou Linda for your kind words. It has been our pleasure to care for your mother over the past years.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Westerfield House Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Westerfield House Care Ltd is calculated as follows: ( (167 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 228 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westerfield House Care Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Westerfield House Care Ltd

What types of Care is Westerfield House Care Ltd registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westerfield House Care Ltd have?

There are 27 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Westerfield House Care Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westerfield House Care Ltd to the centre of Ipswich?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westerfield House Care Ltd to verify any information. View our terms and conditions. Westerfield House Care Ltd has an Enhanced Service - more info.